Dear James Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Jamie,Thank you for sharing your feedback about your experience at our spa. We apologize for the inconvenience you encountered with the availability of our facilities due to non-staying guests booking spa days.To address this issue, we recommend that all our guests book slots for the pool and steam room in advance to ensure access during their stay. We understand how frustrating it can be to not fully enjoy the amenities, and we are looking into better ways to manage spa bookings to prioritize our staying guests.Your comments are valuable to us, and we will take them into consideration as we strive to improve our guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future with improved availability and service.Thank you again for your feedback.AymenFront office manager

Dear Darren, Thank you for taking the time to leave such a great score. I was delighted to read that you enjoyed your time with us, finding the hotel in a nice location with a friendly team. I will share your kind comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards,Emma – Assistant Front Office Manager

Dear Sharon Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Kerry, Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and found the hotel nice. I will share your score with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards,Emma – Assistant Front Office Manager

Dear Kerry, Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us based on your score. I’m glad you found the hotel modern and very clean. I will share your score and comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards,Emma – Assistant Front Office Manager

Dear Jessy Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Thomas,Thank you for taking the time to tell us about your recent experience at Crowne Plaza FELBRIDGE - GATWICK.I was delighted to read that you enjoyed your stay with us overall, finding the hotel lovely with great decor, spa facilities and food.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Once again, thank you for choosing Crowne Plaza and we hope that you will give us the opportunity to serve you again in the future.Kind regards,EmmaAssistant Front Office Manager

Dear Anthony,Thank you for taking the time to leave a 5 out of 5 score. I was delighted to read that you enjoyed your time with us, finding the spa facilities nice and the team lovely, who could not do enough to help you throughout your stay. I’m glad that the team assisted you with the heating issue you experienced and provided an additional heater in the room. I will share your kind comments with the rest of the team. Thank you again for your feedback and we look forward to welcoming you back in the future. Kind regardsEmma – Assistant Front Office Manager

Dear Katie, Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Alex Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Paul Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Mikyla Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Gary Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team specially Amber. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Elouise, Thank you for taking the time to leave such a great score. I was delighted to read that you enjoyed your time with us based on your score and I will share your score with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards,Emma – Assistant Front Office Manager

Dear James, Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us based on your score and I will share your score with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards,Emma – Assistant Front Office Manager

Dear Gordon Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Adam, Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us based on the score you have left and I will share this score with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards,Emma - Assistant Front Office Manager

Dear Ben Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Nigel,Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us based on the score you have left and I will share your score with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards,Emma - Assistant Front Office Manager

Dear Keri, Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team, and i will make sure our maintenance team are aware of the feedback to take action about the roof. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Steven,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza FELBRIDGE - GATWICK.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind regards Aymen – Front Office Manager

Dear Danny,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza FELBRIDGE - GATWICK.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind regards Aymen – Front Office Manager

Dear ERHI, Thank you for taking the time to leave such a great score. I was delighted to read that you enjoyed your time with us based on the score you have left and I will share your great score with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards,Emma - Assistant Front Office Manager

Dear Paul, Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Jim, Thank you for taking the time to leave such a great score in relation to your recent experience at Crowne Plaza FELBRIDGE - GATWICK. I was delighted to read that you enjoyed your time with us based on the score you have left and I will share your kind score with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards,Emma - Assistant Front Office Manager

Dear Nigel,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza FELBRIDGE - GATWICK.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future if you don't mind and give us a comment to act against and make things better?I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind regards Aymen – Front Office Manager

Dear Jacqui Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Zoe, Thank you for taking the time to leave your score in relation to your recent experience at Crowne Plaza Felbridge - Gatwick. Please know that your feedback is extremely valuable to us. We strive to make each stay as pleasant and comfortable as possible, and we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards,Emma – Assistant Front Office Manager

Dear Jackie,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza FELBRIDGE - GATWICK.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind regards Aymen – Front Office Manager

Dear Riccardo Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Sally Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Mark, Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Simon,Thank you for taking the time to tell us about your recent experience at Crowne Plaza FELBRIDGE - GATWICK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards,Emma - Assistant Front Office Manager

Dear Michelle, Thank you for taking the time to leave such a great score. I was delighted to read that you enjoyed your time with based on the score you have left and I will share this score with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards,Emma - Assistant Front Office Manager

Dear DN Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Lesley,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza FELBRIDGE - GATWICK.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind regards Aymen – Front Office Manager

Dear Kerry Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear LauraThank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza FELBRIDGE - GATWICK.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind regards Aymen – Front Office Manager

Dear S Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Colin,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza FELBRIDGE - GATWICK.I would like to start by apologizing to you for not meeting your expectations, the room type you stayed in is what you booked and paid for, as we do have bigger rooms but your reservation was for standard double bed.I will share your feedback about the prices of the food with the relevant manager but we hoped that you have discussed this matter with hotel team before check out as nothing been mentioned during your stay or departure.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind regards Aymen – Front Office Manager

Dear Sola, Thank you for taking the time to leave such a great score. I was delighted to read that you enjoyed your time with us based on the score you have left and I will share your score with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards,Emma – Assistant Front Office Manager

Dear Helen Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear E Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Benjamin, Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear William Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

Dear Nick,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your recent experience at Crowne Plaza FELBRIDGE - GATWICK.I would like to start by apologising to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to improve our service and to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind regards, Aymen – Front Office Manager

Dear Alexander, Thank you for taking the time to leave such a great score. I was delighted to read that you enjoyed your time with us based on the score you have left and I will share your score with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards,Emma – Assistant Front Office Manager

Dear Gero,Thank you for taking the time to leave such a great score in relation to your recent experience at Crowne Plaza Felbridge - Gatwick.I was delighted to read that you enjoyed your time with us based on the score you have left. I will share your kind score with the rest of the team.Thank you again and we look forward to welcoming you back in the future. Kind regards,Emma – Assistant Front Office Manager

Dear Barry, Thank you for taking the time to leave such a great score in relation to your recent experience at Crowne Plaza Felbridge - Gatwick. I was delighted to read that you enjoyed your time with us based on the score you have left and I will share your score with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards,Emma - Assistant Front Office Manager