Executive-suite - 1 soveværelse | Byudsigt

Anmeldelser af Sheraton Grand Hotel, Dubai

5 out of 5
Sheraton Grand Hotel, Dubai
3 Sheikh Zayed Road, Dubai

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 643 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 265 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 46 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 25 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 23 af i alt 1002 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

9,0/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Claus

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great
Great clean hotel
Overnattede 1 nat i januar 2021
Svar fra Olesia den 4. feb. 2021
Dear Claus, Thank you for your review on Expedia, We are happy that you enjoyed your stay with us and found the hotel to be clean and hygienic. We look forward to welcoming you back! Thank you,

8/10 Udmærket

jens

Synes godt om: Service og personale, værelsets komfort
Overnattede 7 nætter i januar 2021
Svar fra Olesia – Hotel Manager den 4. feb. 2021
Dear Jens, Thank you for rating us 8 on the portal, we aim at achieving excellent guest satisfaction and comfort, we thank you again and look forward to welcome you back. Thank you,

8/10 Udmærket

michael

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Rengøring
Ok hotel med god belliggenhed og
Overnattede 3 nætter i februar 2020

4/10 Dårligt

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Disappointing with lack of customer understanding
We paid extra for continental breakfast, but the hotel did not want to listen even though we could prove it with our booking confirmation. Furthermore we booked a 3-person room that only had one king size bed. We were then requested 245 AED per night for another single bed. Way below our expectations. Especially compared to other hotels that we have visited in Dubai.
Overnattede 4 nætter i august 2019
Svar fra General Manager den 6. sep. 2019
Dear valued guest, Thank you for rating us. We apologize for any inconvenience experienced during your stay and we look forward to welcoming you back again for an even better experience. Kind regards, General Manager Sheraton Grand Hotel, Dubai

6/10 Okay

Verificeret rejsende

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Hygiejne service Hygiejne service Hygiejne service Hygiejne service Hygiejne service Hygiejne service Hygiejne service Hygiejne service Hygiejne service
Overnattede 9 nætter i juli 2019
Svar fra General Manager den 30. jul. 2019
Dear valued guest, Thank you for taking time to write us a review. We apologize for any inconvenience experienced at the hotel and we hope to welcome you back again for a better experience. Kind regards, General Manager Sheraton Grand Hotel, Dubai

8/10 Udmærket

Verificeret rejsende

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
-Flot hotel, høj standard med plads til forbedringer -Grund til forbedringer ang parkering (kaos) -Mere smilende og imødekommende personale. -Dyrt mad og drikke på hotel - god sengeopredninger og rengøring -problemer med a/c flere gange. -beskidte ruder (ude) -Anbefales værdigt trods mangler -larmende englændere og nyrige russere -;) Prøv det, prøv det :)
Overnattede 12 nætter i april 2019
Svar fra General Manager den 3. maj 2019
Kære værdsatte gæst, Tak fordi du har taget tid til at skrive os en anmeldelse. Vi er glade for at vide, at du havde en fantastisk tid mens du var på hotellet, og du elskede oplevelsen. Tak for at nævne comofrt og renlighed af det tildelte værelse samt den service, som vores medarbejdere tilbyder. Vi glæder os til at byde dig velkommen igen snart for en endnu bedre oplevelse. Med venlig hilsen, General Manager Sheraton Grand Hotel, Dubai

10/10 Fremragende

Muhib

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i marts 2019
Svar fra General Manager den 4. apr. 2019
Dear valued guest, Thank you for giving us a perfect rating. We look forward to welcoming you back again for another grand experience! Kind regards, General Manager Sheraton Grand Hotel, Dubai

10/10 Fremragende

Annie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i marts 2019
Svar fra General Manager den 28. mar. 2019
Dear Annie, Thank you for giving us a perfect rating. We would love to welcome you back again for another amazing experience! Kind regards, General Manager Sheraton Grand Hotel, Dubai

10/10 Fremragende

Jan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
vi kommer tilbage
dejligt hotel med super god service. kan klart anbefales.
Overnattede 5 nætter i januar 2019
Svar fra General Manager den 2. feb. 2019
Kære værdsatte gæst, Tak fordi du har taget tid til at skrive os en anmeldelse. Vi er glade for at vide, at du havde en vidunderlig tid mens du var på hotellet. Det er fantastisk at høre det lykkedes os at overgå dine forventninger, og du anbefaler vores ejendom. Vi håber at få lejlighed til at byde dig velkommen igen snart. Med venlig hilsen, General Manager Sheraton Grand Hotel, Dubai

10/10 Fremragende

H

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel tæt på metro, tæt på burj khalifa og dubai mall.
Overnattede 8 nætter i december 2018
Svar fra General Manager den 1. jan. 2019
Kære H, Tak fordi du tog slips for at skrive os en anmeldelse. Vi glæder os over, at du har haft din samlede oplevelse på Sheraton Grand Hotel, Dubai samt hotellets beliggenhed. Vi glæder os til dit næste besøg. Med venlig hilsen, General Manager Sheraton Grand Hotel, Dubai

10/10 Fremragende

Kelechi

Rejste med familie, Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were exceptional
Overnattede 8 nætter i april 2024
Svar fra Olha Melnyk den 2. maj 2024
Dear Kelechi, Thank you for posting your review. It is such a pleasure to know that your stay with us was enjoyable and you especially highlighted our team members. Thank you once again and we look forward to welcoming you back in the near future. Kind Regards,

6/10 Okay

HOSAM

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Perfect location , nothing special , no welcoming, nothing !!!!old hotel , busy !!
Overnattede 3 nætter i april 2024
Svar fra Olha Melnyk den 27. apr. 2024
Dear HOSAM,Thank you for taking the time to review your recent experience with us. It saddens us to know that your stay did not fully met your expectations. We wish we would have had an opportunity to address your concerns while being at the property, and our team members would do their best to turn your experience around. Nevertheless, we appreciate you sharing your feedback and hope to have another opportunity to welcome you back in the near future. Kind Regards,

10/10 Fremragende

John, Parker

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is beautiful, the rooms are well designed for comfort and convenience. There is a nice exercise facility and a beautiful pool on the top level. I was very impressed by the positive attitude of the staff that cleaned my room (Sange and Narendra), the wait staff in the hotel dining room (Gagan, Sweety, Abbasi, Dipesh and Hunny), and Don the pool manager.
Overnattede 2 nætter i april 2024
Svar fra Olha Melnyk den 14. apr. 2024
Dear John, Thank you for taking the time to review your experience with us. We are thrilled to read your positive comments about our facilities and our team members. We will definitely share your feedback with the team and it will serve as encouragement to deliver even better services. Thank you once again and we look forward to welcoming you back in the near future. Kind Regards,

10/10 Fremragende

Whatkekeyi

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Safe hotel to stay at very luxury. Very quiet. Transportation it’s right on their door train or tax. They have restaurant inside and bar, jacuzzi and so on very awesome place to stay at if you’re in Dubai I recommend it.
Overnattede 3 nætter i februar 2024
Svar fra Olha Melnyk den 8. apr. 2024
Dear Whatkekeyi,Thank you for posting your review.We'd like to thank you for this amazing feedback and review after your recent stay at Sheraton Grand Hotel Dubai.We're glad to hear that we exceeded your expectations and very thrilled to hear you enjoyed every moment of your stay with us. Your highlight on our hotel facilities is truly appreciated and please know that your great feedback will be shared with our team.Thank you once again for sharing your experience with us, and we hope to serve you again in the future.Kind Regards,

8/10 Udmærket

Hilina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Beautiful hotel. Great staff. Great room. However, the toilet in the half bathroom constantly runs after you flush unless you press the flush a certain way or press it a few times to stop the water running. The shower door does not close properly which caused our bathroom floor to constantly be wet and slippery after a shower and we we’re constantly having to put multiple towels on the floor to soak up all the water. The maintenance man came to fix these but nothing was actually fixed.
Overnattede 6 nætter i marts 2024
Svar fra Olha Melnyk den 4. apr. 2024
Dear Hilina,Thank you for taking the time to review your recent experience with us. It is a pleasure to know that overall, you have enjoyed your stay. We very much appreciate your recognition on the service as well as the overall hotel facilities and it was a pleasure to have you as our guest.Please be assured that your constructive comments are taken on board positively and we sincerely do apologize for any inconveniences caused.Thank you once again for taking the time to provide us with feedback of your recent stay and we sincerely do hope that we would have the opportunity of welcoming you back again as our guest.Kind Regards,

6/10 Okay

Jagtar

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had to request to adjust bill several time. Price quoted on arrival was different then they added $1100 AED for extra owrson even though that was already add
Overnattede 6 nætter i marts 2024
Svar fra Olha Melnyk den 4. apr. 2024
Dear Jagtar,Thank you for taking the time to review your recent stay at the Sheraton Grand Hotel Dubai and it saddens us to know that your experience was not up to your expectations. Kindly accept our apologies for any inconveniences caused to you with the payment. Rest assured, your comments have been shared with concerned department since we always aim to improve our services.Thank you once again and we sincerely hope to have another opportunity to welcome you back in the near future.Kind Regards,

8/10 Udmærket

Dainius

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Helpful and friendly staff, especially at the pool bar.
Overnattede 6 nætter i marts 2024
Svar fra Olha Melnyk den 1. apr. 2024
Dear Dainius, Thank you for posting your review. We are pleased to know that you found our team members helpful and friendly. Thank you once again and we look forward to welcoming you back. Kind Regards,

10/10 Fremragende

RICARDO

Overnattede 2 nætter i marts 2024
Svar fra Olha Melnyk den 27. apr. 2024
Dear RICARDO, Thank you for your rating. We are delighted to know your stay with us met all your expectations. We appreciate you sharing your feedback and looking forward to welcome you back in the near future. Kind Regards,

8/10 Udmærket

Maria Elena

Overnattede 4 nætter i marts 2024
Svar fra Olha Melnyk den 27. apr. 2024
Dear Maria Elena, Thank you for your rating. We are happy to know your stay with us met all your expectations. We appreciate you sharing your feedback and looking forward to welcome you back in the near future. Kind Regards,

10/10 Fremragende

John

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly and helpful staff. Very well run property. I enjoyed the dining facilities, workout room, and pool. Highly recommend.
Overnattede 4 nætter i marts 2024
Svar fra Olha Melnyk den 29. mar. 2024
Dear John,Thank you for taking the time to review your recent experience with us. We are delighted to know that our facilities fully met your expectations and our team members ensured a pleasant stay for you. Thank you once again and we look forward to welcoming you back in the future. Kind Regards,

10/10 Fremragende

Marianne

Synes godt om: Faciliteter
Immaculate hotel. Really every corner of the room was clean and I have OCD. Very comfortable stay and wonderful staff.
Overnattede 1 nat i marts 2024
Svar fra Olha Melnyk den 26. mar. 2024
Dear Marianne,Thank you for posting your review.It was a pleasure to have you as our guest at Sheraton Grand Hotel Dubai and we are happy to read from your comments that you very much enjoyed your stay.Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.Kind Regards,

10/10 Fremragende

Mohammed

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It looks very nice and clean
Overnattede 4 nætter i februar 2024
Svar fra Olha Melnyk den 21. mar. 2024
Dear Mohammed, Thank you for taking the time to review your recent experience.We are delighted to read your comments and to know that stay with us was up to your expectations. We look forward to welcoming you back in the near future. Kind Regards,

8/10 Udmærket

Yee Man

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
If the water they provided is mineral water but not filter water would be better
Overnattede 4 nætter i marts 2024
Svar fra Olha Melnyk den 15. mar. 2024
Dear Yee Man,Thank you for taking the time to review your recent experience with us. It saddens us to know that water which we offer did not meet your expectations. Rest assured, we have shared your feedback with concerned departure as we are constantly working on enhancements of our services.Thank you once again and we look forward to welcoming you back in the near future.Kind Regards,

10/10 Fremragende

Hazel Anne

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One of the best places
Overnattede 7 nætter i marts 2024
Svar fra Olha Melnyk den 15. mar. 2024
Dear Hazel Anne,Thank you for your rating. Happy to know that you had an enjoyable stay and we look forward to welcoming you again in the near future.Kind Regards,

6/10 Okay

Marco

Rejste med familie, Forretningsrejsende, Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The people at the reception was apparently kind but gave confusing information and did not answer properly to our questions and did not check if we have understood. Tea at the entrance was the best surprise but, for the price, you can find better around
Overnattede 4 nætter i februar 2024
Svar fra Olha Melnyk den 5. mar. 2024
Dear Marco, Thank you for taking the time to review your recent experience with us. It saddens to know that some moments of your stay did not meet your expectations. Please accept our apologies for any inconveniences caused. Rest assured, we have shared your feedback with concerned departments as we are constantly working on improvement of our services. Thank you once again and we hope to have another opportunity to welcome you back in the future. Kind Regards,

10/10 Fremragende

Zine el abidine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All Oki
Overnattede 2 nætter i februar 2024
Svar fra Olha Melnyk den 3. mar. 2024
Dear Zine el abidine, Thank you for taking the time to review your recent experience with us. We are pleased to know that your stay was up to your expectations and we look forward to have another opportunity to welcome you back in the near future. Kind Regards,

10/10 Fremragende

Benoit

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Très bon hotel
Overnattede 6 nætter i februar 2024
Svar fra Olha Melnyk den 29. feb. 2024
Dear Benoit, Thank you for your review. We are happy to read that you have enjoyed your stay with us.Thank you once again and we look forward to welcoming you back in the future. Kind Regards,

10/10 Fremragende

kevin

Overnattede 3 nætter i februar 2024
Svar fra Olha Melnyk den 21. mar. 2024
Dear kevin,Thank you for your rating. Happy to know that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards,

10/10 Fremragende

Suhaa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra Olha Melnyk den 18. feb. 2024
Dear Suhaa,Thank you for taking the time to review your recent experience with us. We are delighted to know that you enjoyed your stay and we look forward to welcoming you back in the near future.Kind Regards,

10/10 Fremragende

Mehdi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing hotel
The hotel was amazing, thanks to the staff particularly Joel for the effort and support
Overnattede 2 nætter i februar 2024
Svar fra Olha Melnyk den 18. feb. 2024
Dear Mehdi,Thank you for posting your review. It is always a pleasure for the team to read such encouraging comments. Happy to read that Joel and rest of the team made your stay enjoyable.Thank you once again and we look forward to welcoming you back again in the not too distant future.Kind Regards,

8/10 Udmærket

Ali

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Central. Clean
Overnattede 1 nat i februar 2024
Svar fra Olha Melnyk den 11. feb. 2024
Dear Ali,Thank you for posting your review.We are happy to hear that you enjoyed your stay with us and will be looking forward to seeing you again.Kind Regards,

8/10 Udmærket

LIYTH

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i december 2023
Svar fra Olha Melnyk den 6. feb. 2024
Dear LIYTH,Thank you for posting your review.It was a pleasure to have you as our guest at Sheraton Grand Hotel Dubai and we are happy to read from your comments that you very much enjoyed your stay.Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.Kind Regards,

10/10 Fremragende

Rolf

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
top hotel - gute Lage für Messebesuche (zu Fuss ca 10min zum Messegelände). Reichhaltiges Frühstückbuffet.
Overnattede 4 nætter i januar 2024
Svar fra Olha Melnyk den 5. feb. 2024
Dear Rolf, Thank you for posting your review. We are delighted to know that you have enjoyed your stay with us and will be definitely sharing your comments with the team. Thank you once again and we look forward to welcoming you back in the near future. Best Regards,

10/10 Fremragende

Michael James

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A few mins walk from a metro, great facilities, lovely breakfast, really enjoyed the rooftop jacuzzi and the spa area was amazing. The staff were lovely but as i was there for a weeks it became a little repetitive that someone would ask for a google review personally naming them, when that was the first they spoke to me. Happy to give to reviews when someone deserves this, just not because that was the first encounter we had e.g they did not help with anything but just came up to me to ask for a review etc.
Overnattede 7 nætter i januar 2024
Svar fra Olha Melnyk den 6. feb. 2024
Dear Michael James,Thank you for posting your review.It was a pleasure to have you as our guest at Sheraton Grand Hotel Dubai and we are happy to read from your comments that you very much enjoyed your stay.Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.Kind Regards,

10/10 Fremragende

Hussain

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
clean,uodated
Overnattede 5 nætter i december 2023
Svar fra Olha Melnyk den 30. jan. 2024
Dear Hussain,Thank you for posting your review. Happy to read that your stay was comfortable and enjoyable. Thank you once again and we look forward to welcoming you back in the near future. Best Regards,

10/10 Fremragende

Elhadji

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Olha Melnyk den 30. jan. 2024
Dear Elhadji, Thank you for taking the time to review your recent stay. We are delighted to see your rating and happy to know you had a great experience. Thank you once again and we look forward to welcoming you back soon. Best Regards,

10/10 Fremragende

Fenella

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service was great and location was very convenient!
Overnattede 4 nætter i januar 2024
Svar fra Olha Melnyk den 25. jan. 2024
Dear Fenella,Thank you for posting your review. It is such a pleasure to know that our services and location met your expectations. Thank you once again and we look forward to welcoming you back in the near future. Best Regards,

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Olha Melnyk den 24. jan. 2024
Dear Guest,Thank you for taking the time to rate your recent experience with us.We are thrilled to know that you enjoyed your stay and we look forward to welcoming you back in the near future.Best Regards,

10/10 Fremragende

Tamara

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
I met up for a friends’ weekend. The room was lovely and the club was good. Pool area was beautiful. Staff were friendly and helpful. Had a massage on the last day with Rahma-great experience. I would definitely stay again.
Overnattede 3 nætter i januar 2024
Svar fra Olha Melnyk den 21. jan. 2024
Dear Tamara, Thank you for posting your review. We are thrilled to read that you had such a great experience while staying with us. We will share your comments with the entire team as it will serve as encouragement to serve you even better. Thank you once again and we look forward to welcoming you back in the near future. Best Regards,

10/10 Fremragende

Gloria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice hotel , good food and service . Staff are super nice
Overnattede 5 nætter i december 2023
Svar fra Olha Melnyk den 10. jan. 2024
Dear Gloria,Thank you for posting your review.We are delighted to know that you had an enjoyable stay and especially highlighted our staff service.We appreciate you sharing your feedback and look forward to welcoming you back in the near future.Best Regards,

10/10 Fremragende

VENKATESH GOUTHAM

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
well located ,only One Drawback is it gets too crowded at the Main Entrance parking Porch ,difficult at times to get in to the Hotel
Overnattede 3 nætter i december 2023
Svar fra Olha Melnyk den 8. jan. 2024
Dear VENKATESH GOUTHAM,Thank you for posting your review.It was a pleasure to have you as our guest at Sheraton Grand Hotel Dubai and we are happy to read from your comments that you very much enjoyed your stay.Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.Kind Regards,

10/10 Fremragende

TAD

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed at the Sheraton Grand Hotel for a week in April, during which time we were shown the utmost kindness and respect by every staff member we came across. The check-in process was simple; our hotel room was neat, modern, with decent views of the city and also proved to be soundproof (apparently there are 3 nightclubs on the premises?). The Sheraton Grand is central to most attractions, which was important to us as we wanted to be close to the airport, Dubai mall, the Museum of the Future and a metro station. Concierge was always helpful in assisting us with directions and best route options to our planned activities. Additionally, we used Uber for most of our trips and it was very convenient. For those times we were too lazy to leave the hotel, the 24-hr room service came in clutch. While looking for some snacks, we stumbled upon a grocery store across from the hotel’s side entrance that sells freshly baked pastries like pain au chocolat, pain au chocolate and also…..pain au chocolat. Special thanks to all the staff, and especially Koushima — who ensured our stay was comfortable and gave us a reason to return to the same hotel whenever in Dubai.
Svar fra Olha Melnyk den 8. jan. 2024
Dear TAD,Thank you for taking the time to review your recent experience with us.We are delighted to hear that you found the hotel comfortable and the service excellent. We at Sheraton Grand Hotel Dubai strive to provide all our guests with the highest standards of service at all times and we are proud to hear that the team ensured a pleasant stay for you. Once again thank you very much for taking the time to share your experience and we look forward to welcoming you back.Kind Regards,

10/10 Fremragende

DINESH

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Always enjoying at Sheraton grand Dubai
Very friendly staff. Always there to assist/ serve you.
Overnattede 4 nætter i december 2023
Svar fra Olha Melnyk den 29. dec. 2023
Dear Dinesh,Thank you for taking the time to review your recent experience with. We are delighted to read your comments about friendliness of our associates and willingness to assist. Thank you once again and we look forward to welcoming you back in the near future. Kind Regards,

10/10 Fremragende

Russell

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Olha Melnyk den 17. dec. 2023
Dear Russell,Thank you for your rating and we are delighted to know that you had a pleasant experience with us.Thank you once again and we look forward to welcoming you back in the near future.Best Regards,

10/10 Fremragende

Russell

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Olha Melnyk den 12. dec. 2023
Dear Russell,Thank you for your review.We are delighted to know that you had a pleasant stay.Thank you for sharing your experience and we are looking forward to welcome you back in the near future.Best Regards,

10/10 Fremragende

Sagar

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing service! Had the pleasure of meeting Zohaib at the sheraton and he was an amazing help throughout my whole trip.
Overnattede 3 nætter i december 2023
Svar fra Olha Melnyk den 9. dec. 2023
Dear Sagar,Thank you for taking the time to review your recent experience with us.We are delighted to know that overall, you had a pleasant stay and our colleague Zohaib made it a memorable one.Thank you once again and we look forward to welcoming you back in the future.Best Regards,

10/10 Fremragende

Omilla

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good. Dining in the hotel was expensive
Overnattede 4 nætter i november 2023
Svar fra Olha Melnyk den 15. nov. 2023
Dear Omilla, Thank you for taking the time to review your recent experience with us. We are pleased to know that your stay was as you expected. Rest assured we will be sharing your feedback with the team and hope to have another opportunity to welcome you back in the near future. Kind Regards,

8/10 Udmærket

Raneya

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Thank You
I would appreciate warm welcoming from Sheraton grand CEO and caring me personal follow for any request Great ambassador for Sheraton grand
Overnattede 1 nat i november 2023
Svar fra Olha Melnyk den 12. nov. 2023
Dear Raneya, Thank you for posting your review. Happy to read that overall you had a pleasant stay. We are looking forward to welcome you back. Best Regards,

10/10 Fremragende

Mehdi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Olha Melnyk den 8. nov. 2023
Dear Mehdi,Thank you for posting your review. We are delighted to know that you had an excellent stay.We appreciate you sharing your experience and look forward to welcoming you back in the near future.Best Regards,

8/10 Udmærket

kim

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The hotel facilities and everything were good, but it was a little absurd to open the door and organize the snack bar when the hotel staff was in the room without the guest's permission. Apart from the room cleaning time, the hotel where the Mastakiro room service staff opens and enters without permission seems to be a mess here. It was very unpleasant.
Overnattede 6 nætter i oktober 2023
Svar fra Olha Melnyk den 6. nov. 2023
Dear kim,Thank you for taking the time to review your recent experience with us. We are glad to know that overall, you had a pleasant stay and enjoyed hotel's facilities.However, it saddens us to know that room servicing was not up to your expectations. It is a standard hotel's procedure to replenish minibar items during the stay unless guest requested for a privacy. Nevertheless, we apologize for any inconveniences cause and sincerely hope to have another opportunity to welcome you back in the near future.Best Regards,