Udendørs pool, åben fra kl. 07.00 til kl. 22.00, parasoller, liggestole

Anmeldelser af Media Rotana

5 out of 5
Media Rotana
Hessa Street, Barsha Heights, P.O. Box 503030, Dubai

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 524 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 328 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 102 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 30 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 18 af i alt 1002 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Merna Al

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk!!
Alle var så søde! Og vi havde er sindssygt lækkert værelse! Desuden er hotellet godt placeret, og personalet var super søde og hjælpsomme!Jeg har været i Dubai flere gange, men jeg vil 100% tilbage til dette hotel næste gang!
Overnattede 8 nætter i marts 2020
Svar fra Sherif Madkour den 19. mar. 2020
Dear Valued Guest, Thank you for the perfect 10/10 ratings. I'm glad that you enjoyed your stay at Media Rotana Dubai, and that you seem to have made the most of our services and facilities. We look forward to welcoming you back soon. Kind regards, Sherif Madkour General Manager

10/10 Fremragende

Tanya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Havde et skønt ophold på Rotana. Servicen var i top og værelset var rent og pænt.
Overnattede 8 nætter i januar 2020
Svar fra Sherif Madkour den 29. jan. 2020
Dear Valued Guest, Thank you for the perfect 10/10 ratings. I'm glad that you enjoyed your stay at Media Rotana Dubai, and that you seem to have made the most of our services and facilities. We look forward to welcoming you back soon. Kind regards, Sherif Madkour General Manager

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 10 nætter i december 2019
Svar fra Sherif Madkour den 5. jan. 2020
Dear Valued Guest, Thank you very much for your recent stay at Media Rotana Dubai, and we hope to welcome you back in the near future. Kind regards, Sherif Madkour General Manager

6/10 Okay

Mette

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Hotellet er fint nok, men trænger til en kærlig hånd mange steder....
Overnattede 4 nætter i december 2019
Svar fra Sherif Madkour den 29. dec. 2019
Dear Valued Guest, Thank you very much for your recent stay at Media Rotana Dubai, and we hope to welcome you back in the near future. Kind regards, Sherif Madkour General Manager

10/10 Fremragende

Metthe S. I.

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Virkelig godt hotel
Virkelig lækkert og dejligt hotel. Meget søde og hjælpsomme. Fantastisk lækker morgenmadsbuffet med absolut alt at vælge imellem. Eneste minus er at der ikke sol ved poolen før hen over middag. Der er dog en anden solterrasse hvor der er meget varmt at lægge.
Overnattede 6 nætter i november 2019
Svar fra Sherif Madkour den 19. nov. 2019
Dear Valued Guest, Thank you very much for your recent stay at Media Rotana Dubai, and we hope to welcome you back in the near future. Kind regards, Sherif Madkour General Manager

8/10 Udmærket

Nadia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
One night stay
we had a great night here with breakfast, very nice service ...
Overnattede 1 nat i oktober 2019
Svar fra Sherif Madkour den 28. okt. 2019
Dear Valued Guest, Thank you very much for your recent stay at Media Rotana Dubai, and we hope to welcome you back in the near future. Kind regards, Sherif Madkour General Manager

8/10 Udmærket

Jørn Birkjær

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
meget professionel personale ved indtjekning - i modsætning til Hotel Dukes. En fornøjelse. Hotellet er generelt et dejligt hotel, som vi gerne kommer tilbage til - har også benyttet det tidligere. Eneste minus er måske morgenmadsbuffeten, der er lidt dyr i forhold til det leverede.
Overnattede 5 nætter i oktober 2018
Svar fra Sherif Madkour den 28. okt. 2018
Dear Valued Guest, Thank you very much for the positive feedback. We appreciate the time you took to let us know how your stay was with us, and we're glad to hear that you enjoyed the services and facilities of the hotel. My team and I look forward to welcoming you back soon. Kind regards, Sherif Madkour General Manager

10/10 Fremragende

Carsten

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice service, Great hotel
Svar fra Sherif Madkour den 3. apr. 2018
Dear Carsten, I would like to take this opportunity to thank you for your heartwarming review of Media Rotana on Hotels.com. Our team is more than pleased to know that our service made your stay an outstanding experience. We are delighted to know that you appreciated our efforts to provide you with a comfortable and enjoyable stay. My team and I look forward to your next visit. Kind regards, Sherif Madkour General Manager

10/10 Fremragende

Niels E

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i januar 2018
Svar fra Sherif Madkour den 4. feb. 2018
Dear Niels E, Thank you very much for the positive feedback. We appreciate the time you took to let us know how your stay was with us, and we're glad to hear that you enjoyed the services and facilities of the hotel. My team and I look forward to welcoming you back soon. Kind regards, Sherif Madkour General Manager

10/10 Fremragende

Asmae

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 10 nætter i december 2017
Svar fra Sherif Madkour den 14. jan. 2018
Dear Asmae, Thank you for the glowing review and for the 5 star ratings. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We hope to welcome you back soon. Kind regards, Sherif Madkour General Manager

10/10 Fremragende

Tonny Erling

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk personale
Dejligt ophold på Medie Rotana. Et hotel som bestemt er værd at besøge igen. Personalet er virkelig servicemindet og venligt. Lækkert morgenmad. Vi spiste to gange på Hotellet om aftenen og det var virkelig godt. Svømmebassin og håndklædeservice var gratis.
Dear Tonny Erling, Thank you for your kind review. We enjoyed your spirited praise for the service given to you by our colleagues. I assure you that it is a privilege for us to be able to serve our guests to the best of our abilities. We certainly do look forward to welcoming you back to Media Rotana soon. Kind regards, Sherif Madkour General Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækkert værelse og super hotel og søde mennesker
Svar fra General Manager den 20. feb. 2017
Dear Valued Guest, Thank you for your recent stay and for your feedback. We are delighted to read that you enjoyed every bit of your stay just as much as we enjoyed looking after you! We look forward to welcoming you back for another memorable stay with us at Media Rotana Dubai. Kind regards, Rabih Melhem General Manager

8/10 Udmærket

Akeel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very good stay, with 1 minus
Generally a very good stay, with very pleasant staff. Room was clean and service was in top. High level valet parking! Only minus was that the room was very close to the lounge, which meant very loud music in the middle of the night. Made it impossible to sleep early.
Svar fra General Manager den 19. feb. 2017
Dear Akeel, We thank you for sharing your kind words about Media Rotana Dubai. We are glad to read that we made your time with us as comfortable as we could throughout your stay! We look forward to having you back with us very soon! Kind regards, Rabih Melhem General Manager

10/10 Fremragende

Tamer mahmoud

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super ophold
Super fedt,.blev taget godt imod. Alt var i top

8/10 Udmærket

Gunnar, DK

Synes godt om: Service og personale, værelsets komfort
Godt hotel for pengene
Hotellet lå perfekt til vores formål, tæt på Emirates Golfklub, og ikke langt fra stranden og JBR.
Svar fra Rabih Melhem den 4. apr. 2016
Dear Gunnar, Thank you for the review. We're delighted to learn that our location suited you well. I hope to welcoming you back in the near future. Kind regards, Rabih Melhem General Manager

10/10 Fremragende

Jonas Dan, Copenhagen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A really nice hotel
I stayed at the Media Rotana for 2 weeks. Overall a really nice hotel. Large common areas, a nice comfortable room, very service-minded staff. They have a fantastic Italian resturant "Prego" with such good waiters and waitresses. I am normally not impressed - but they did a really good job, and the food was perfect. Bad sides: They charge almost 100 EUR for a weeks of internet, but the front desk kindly offered me the internet for free for the duration of my stay. If you do not get this service, then at least expect to pay a very high internet access fee. Also the area is quite boring with nothing to see/do in the near vicinity. You can walk to the metro in 15 minutes (Dubai Internet City station) or take a taxi for around 20 drh to Jumeirah beach. But besides this I really enjoyed my stay. A great pool terasse also with a lounge. A large gym. Hairdressing salon. I would stay there again.
Svar fra Rabih Melhem den 4. jun. 2016
Dear Jonas Dan, Thank you for the stay at Media Rotana and for the overall positive feedback. We hope to welcoming you back in the near future. Kind regards, Rabih Melhem General Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter

8/10 Udmærket

Atila, Copenhagen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel med fantastisk service
Rigtig god service fra personalet der sørger for alt. Værelserne var rigtig store og rene, dejlig og hyggelig pool. Rigtig god oplevelse kan klart anbelafe dette hotel det er 10 mins kørsel fra Burj Khalfa og JBR
Svar fra Rabih Melhem den 12. sep. 2015
Thank you for your recent stay at Media Rotana Dubai and for your review. We're pleased to know we were able to provide you a comfortable stay. We look forward to welcoming you back in the future. Kind regards, Rabih Melhem

8/10 Udmærket

Sara, København

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækkert hotel og god service!
Super fint hotel, lækkert værelse og god betjening. Pool området var super fint, og der var næsten altid en solstol. Ti min i taxa fra et lækkert strandområde (JBR Beach) og midt imellem de store Malls - Dubai Mall og Mall of the Emirates.
Svar fra Rabih Melhem den 4. jul. 2015
Dear Sara, Thank you for your review. We're pleased to learn that you had comfortable stay at Media Rotana Dubai. Thank you for highlighting the good things about our hotel especially the service rendered by our team. We look forward to welcoming you back. Kind regards, Rabih Melhem General Manager

10/10 Fremragende

Charlotte, Vedbæk

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel
Dejligt hotel med fantastisk morgenmads buffet med alt hvad hjertet begærer. Dejlig terrasse/lounge område hvor man kan være hele dagen/aftenen. God og førsteklasses service.
Svar fra Rabih Melhem den 16. maj 2015
Dear Charlotte, Thank you for your feedback. I'll pass on your nice words to the rest of my team for finding ways to provide a delightful service. I look forward to having you back in Media Rotana in the near future. Kind regards, Rabih Melhem General Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Flot hotel
Flot og rent , venlig personale.flot udsigt til burj alaa
Svar fra Rabih Melhem den 12. mar. 2015
Thank you for your stay and for your kind words towards the services and facilities of Media Rotana Dubai. Kind regards, Rabih Melhem General Manager

8/10 Udmærket

JKO's

Synes godt om: Rengøring, service og personale, værelsets komfort
Nice and helpfull staff
Very good staff and facilities. A little away from the beach and shopping/dinning, but take a cheap taxi. Recommends to upgrade to Club Rotana for lounge access and airport transfer.

10/10 Fremragende

Paul

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was on point
Overnattede 6 nætter i april 2024

10/10 Fremragende

Albert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra Sherif den 26. apr. 2024
Dear Albert,Thank you for taking the time to share your experience! We're delighted to hear that you had a wonderful stay at Media Rotana Dubai. Providing exceptional experiences for our guests is what we strive for, and it's rewarding to know that we succeeded in making your stay memorable. We hope to have the pleasure of welcoming you back soon for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please feel free to reach out.Kind regards,Sherif MadkourGeneral Manager

10/10 Fremragende

Petrus

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Big, modern and clean rooms and good value.
Overnattede 1 nat i april 2024
Svar fra Sherif den 26. apr. 2024
Dear Petrus,We're thrilled to hear that you enjoyed our spacious, modern, and clean rooms during your stay at Media Rotana Dubai! Providing comfortable accommodations at a great value is something we take pride in. It's wonderful to know that you found our rooms to meet your expectations and offer good value for your stay. We appreciate your feedback and hope to welcome you back for another enjoyable experience soon. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Kind regards,Sherif MadkourGeneral Manager

10/10 Fremragende

Dib, Doha

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing SPA
Overnattede 1 nat i januar 2024
Svar fra Sherif den 19. apr. 2024
Dear Dib,We're thrilled to hear that you had an amazing experience at our spa here at Media Rotana Dubai! Your satisfaction is our top priority, and we're delighted that you enjoyed the rejuvenating services we offer. If there's anything specific you loved about your spa visit or any suggestions you have for us to make it even better next time, please feel free to share. We can't wait to welcome you back for another relaxing and refreshing spa experience soon!Kind regards,Sherif MadkourGeneral Manager

10/10 Fremragende

Albert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Sherif den 25. mar. 2024
Dear Albert,Thank you for sharing your feedback with us! We're delighted to hear that you had a wonderful stay at Media Rotana Dubai.Ensuring our guests have an exceptional experience is our top priority, and we're thrilled that we succeeded in making your stay enjoyable.If there's anything else we can assist you with or if you have any special requests for your next visit, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!Kind regards,Sherif MadkourGeneral Manager

10/10 Fremragende

Melicia

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed my stay! The staff was very responsive to request and to assist me when needed.
Overnattede 2 nætter i februar 2024
Svar fra Sherif den 4. mar. 2024
Dear Melicia,Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed your stay and that our staff was responsive and helpful in meeting your requests.Providing excellent service and ensuring our guests' needs are met is our top priority, and we're pleased to know that you experienced this during your stay. If there's anything specific you'd like to share about your visit or any suggestions you have for improvement, please feel free to let us know.We appreciate your choice to stay with us and look forward to welcoming you back for another enjoyable stay in the future.Kind regards,Sherif MadkourGeneral Manager

10/10 Fremragende

Marina

Rejste i en gruppe
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
問題なく過ごせました!
Overnattede 2 nætter i februar 2024
Svar fra Sherif den 26. feb. 2024
Dear Marina,Thank you for taking the time to share your positive feedback about your recent stay at Media Rotana Dubai! We are thrilled to hear that you had a wonderful experience with us.Our team works hard to ensure that our guests have a memorable and comfortable stay, and it's truly rewarding to know that we succeeded in providing you with an enjoyable experience. We appreciate your choice in staying with us, and we look forward to the pleasure of hosting you again for another fantastic stay in the future. If there's anything we can do to make your next visit even more special, please do not hesitate to let us know.Thank you once again for your kind words, and we can't wait to welcome you back to Media Rotana Dubai!Kind regards,Sherif MadkourGeneral Manager

10/10 Fremragende

Ghassan

Overnattede 6 nætter i februar 2024
Svar fra Sherif den 25. mar. 2024
Dear Ghassan,Thank you for sharing your feedback with us! We're delighted to hear that you had a wonderful stay at Media Rotana Dubai.Ensuring our guests have an exceptional experience is our top priority, and we're thrilled that we succeeded in making your stay enjoyable.If there's anything else we can assist you with or if you have any special requests for your next visit, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!Kind regards,Sherif MadkourGeneral Manager

6/10 Okay

Olga

Rejste med partner
Synes godt om: Faciliteter
Synes ikke om: Service og personale
Service is unfriendly and they do Not the things they Said. Price for this Hotel was to high and the Service to low. It is not my First time in Dubai. Other hotels are better
Svar fra Sherif den 26. feb. 2024
Dear Olga,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the challenges you experienced, and we appreciate your honest input.It is disheartening to hear that the service did not meet your expectations, and we regret any inconveniences caused. We take your comments seriously, and we will investigate the concerns raised to ensure improvements are made promptly.We understand the importance of providing a high level of service to our guests, and we apologize for falling short in your case. Your feedback is valuable, and we are committed to addressing these issues to enhance the overall guest experience.If there are specific details you would like to share or if there's anything we can do to make amends, please feel free to reach out to us directly. We appreciate your patronage, and we hope to have the opportunity to regain your trust with an improved experience in the future.Kind regards,Sherif MadkourGeneral Manager

6/10 Okay

Sulaiman, Kuwait

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Property looks old , in bathroom silicone added everywhere for fixing broken accessory , shower broken.
Overnattede 6 nætter i februar 2024
Svar fra Sherif Madkour den 26. feb. 2024
Dear Sulaiman,Thank you for taking the time to share your feedback about your recent stay at our property. We appreciate your honest input, and we apologize for the inconveniences you encountered.We are genuinely sorry to hear about the issues with the appearance of the property and the maintenance concerns you highlighted, including the silicone in the bathroom and a broken shower. Your comments are taken seriously, and we assure you that we will address these matters promptly to ensure improvements are made.Your feedback is valuable to us, and we are committed to providing a comfortable and enjoyable stay for our guests. If there are specific details you would like to share or if there's anything we can do to make amends, please feel free to reach out to us directly.We appreciate your patronage, and we hope to have the opportunity to regain your trust with an improved experience in the future.Kind regards,Sherif MadkourGeneral Manager

10/10 Fremragende

Rony

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everythings in media rotana is great
Overnattede 18 nætter i februar 2024
Svar fra Sherif den 21. feb. 2024
Dear Rony,Thank you so much for taking the time to share your positive feedback about your experience at Media Rotana! We are thrilled to hear that everything met your expectations, and we appreciate your kind words.Our team takes great pride in providing excellent service, and it's truly rewarding to know that we were able to make your stay enjoyable. If there are any specific highlights or aspects of your visit that you would like to mention, please feel free to share more details.We hope to have the pleasure of welcoming you back to Media Rotana in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Thank you for choosing Media Rotana, and we look forward to serving you again!Kind regards,Sherif Madkour

10/10 Fremragende

Taher

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent Hotel & Services would recommend everyone to go there
Overnattede 15 nætter i februar 2024
Svar fra Sherif Madkour den 21. feb. 2024
Dear Taher,Thank you so much for your wonderful review and recommendation! We are delighted to hear that you had an excellent stay experience at Media Rotana Dubai and that our services met your expectations.Your kind words mean a lot to us, and we appreciate your support in recommending our hotel to others. We strive to provide the highest level of service and create memorable stays for our guests, and it's truly rewarding to know that we succeeded during your visit.We look forward to the opportunity to welcome you back to Media Rotana Dubai in the future.Kind regards,Sherif MadkourGeneral Manager

10/10 Fremragende

Amy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed here for an event at the hotel so it was easiest option. Nice rooms, nice staff and decent hotel
Overnattede 1 nat i februar 2024
Svar fra Sherif den 19. feb. 2024
Dear Amy,Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your comments and are pleased to hear that you found our hotel to be a convenient and enjoyable option during the recent event you attended.It's great to know that you found the rooms to be nice, and our staff to be accommodating. Your satisfaction is important to us, and we strive to provide a positive experience for all our guests.If there are any specific aspects of your stay that you particularly enjoyed or if there's anything we can do to make your future visits even more enjoyable, please feel free to let us know.We appreciate your choosing our hotel for your event, and we hope to have the pleasure of welcoming you back in the future.Kind regards,Sherif MadkourGeneral Manager

8/10 Udmærket

sacha, worcester

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient, clean and great service
Overnattede 19 nætter i januar 2024
Svar fra Sherif den 1. feb. 2024
Dear Sacha,Thank you for taking the time to share your positive feedback about your experience at Media Rotana Dubai. We're delighted to hear that you found our hotel convenient, clean, and experienced great service.Ensuring the comfort and satisfaction of our guests is our top priority, and it's encouraging to know that we met your expectations.We appreciate your kind words and look forward to welcoming you back to Media Rotana for another exceptional stay.Kind regards,Sherif MadkourGeneral Manager

10/10 Fremragende

Amer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Staff is Excellent
Very helpful and customer service oriented staff
Overnattede 2 nætter i januar 2024
Svar fra Sherif Madkour den 23. jan. 2024
Dear Amer,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our staff was very helpful and customer service-oriented during your stay.At Media Rotana Dubai, we prioritize delivering exceptional service to our guests, and it's always gratifying to receive feedback that reflects our team's dedication. I will be sure to pass on your kind words to our staff members, as they will be delighted to know that their efforts contributed to making your stay enjoyable.Your feedback is greatly appreciated, and it serves as motivation for our team to continue providing excellent service.We look forward to the pleasure of welcoming you back for another outstanding stay.Kind regards,Sherif MadkourGeneral Manager

8/10 Udmærket

Nadir

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
I was surprised that the hotel wasn’t a bit nicer due to how much it costs. There are many cheaper hotels in Dubai that have more comfortable beds, nicer bathrooms, better television programming, and a newer appearance than this one.
Overnattede 2 nætter i januar 2024
Svar fra Sherif Madkour den 23. jan. 2024
Dear Nadir,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate your honesty.We are truly sorry to hear that you found aspects of your stay, such as the bed comfort, bathroom, television programming, and overall appearance, fell short of what you expected. Please know that guest feedback is invaluable to us, and we take your comments seriously as we continuously strive to improve and enhance our services.We would like to assure you that your concerns will be shared with our management team for a thorough review. Guest satisfaction is of utmost importance to us, and we are committed to taking the necessary steps to address the areas where we can make improvements.We understand the importance of comfort and quality during your stay, and we regret that we did not meet your expectations in these regards. We appreciate your choosing Media Rotana Dubai, and we hope for an opportunity to better serve you in the future.Kind regards,Sherif MadkourGeneral Manager

6/10 Okay

Oluwakemi

Synes godt om: Service og personale
For a 5 star hotel, I expected more, somethings are outdated.
Overnattede 5 nætter i januar 2024
Svar fra Sherif den 17. jan. 2024
Dear Oluwakemi,Thank you for sharing your feedback with us. We appreciate your honest comments, and we regret that we fell short of meeting your expectations during your stay.Your input is invaluable, and we take it seriously. We apologize for any areas where you found things to be outdated. We continuously strive to enhance our facilities and services, and your feedback will assist us in identifying areas for improvement.Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with an improved experience on your next visit.Kind regards,Sherif MadkourGeneral Manager

10/10 Fremragende

DONG JOON

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best Choice
정말 만족합니다. 미디어로타나는 장기 출장자에게 정말 안성맞춤 입니다.
Overnattede 7 nætter i januar 2024
Svar fra Sherif den 17. jan. 2024
Dear Dong Joon,Thank you for your positive feedback! We are delighted to hear that you are really satisfied with your stay at Media Rotana and that it is a perfect choice for long-term business travelers.Our team strives to create an environment that meets the needs of our guests, especially those staying for an extended period. If there's anything specific that contributed to your satisfaction or if there are additional ways we can enhance your experience, please feel free to let us know.We appreciate your business and look forward to welcoming you back for future stays. Kind regards,Sherif MadkourGeneral Manager

10/10 Fremragende

Anthony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Staff fantastic and great location
Overnattede 4 nætter i januar 2024
Svar fra Sherif den 11. jan. 2024
Dear Anthony,Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our staff fantastic and appreciated our great location.It's always rewarding to know that our team's efforts contribute to our guests' satisfaction. If there's anything more we can do to make your next visit even more enjoyable, please feel free to let us know.We look forward to the pleasure of welcoming you back.Kind regards,Sherif MadkourGeneral Manager

10/10 Fremragende

SANGHYON

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra Sherif den 11. jan. 2024
Dear Sanghyon,Thank you for sharing your feedback on Hotels.com.It is truly a pleasure to read how fantastic your visit was at Media Rotana. Thank you for all your kind comments and I look forward to welcoming you again in the future.Best regards,Sherif MadkourGeneral Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Haven't been to this hotel since 2015, but I am happy I did so this trip. I like the location in Dubai for access reasons. It is renovated and has great amenities.
Overnattede 3 nætter i november 2023
Svar fra Sherif Madkour den 5. dec. 2023
Dear Valued Guest,Thank you for choosing to stay with us during your recent trip to Dubai, and we truly appreciate your returning to Media Rotana Dubai after several years. We're delighted to hear that you enjoyed your stay and found the location convenient for access reasons.Your positive comments about the recent renovations and great amenities are wonderful to hear, and we're glad you noticed the efforts we've put into enhancing our guest experience.We hope to have the pleasure of welcoming you back in the future, and if there's anything specific you'd like to share or any preferences you have for your next visit, please feel free to let us know.We appreciate your kind words.

6/10 Okay

Jessica

Overnattede 3 nætter i november 2023
Svar fra Sherif Madkour den 5. dec. 2023
Dear Jessica,Thank you for sharing your feedback on Hotels.com.It is truly a pleasure to read how fantastic your visit was at Media Rotana. Thank you for all your kind comments and I look forward to welcoming you again in the future.Best regards,Sherif MadkourGeneral Manager

10/10 Fremragende

Robert

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel experience in Dubai. Couldn't have asked for a better night.
Overnattede 1 nat i november 2023
Svar fra Sherif Madkour den 27. nov. 2023
Dear Robert,Thank you for taking the time to share your positive feedback about our hotel. We are delighted to hear that your stay exceeded your expectations, and we couldn't be happier that you had a great night with us.If there are specific aspects of your stay that stood out or if there's anything else you'd like to share, please feel free to let us know. We appreciate your choice to stay with us and hope to have the pleasure of welcoming you back for another memorable experience in the future.

6/10 Okay

Rojy

Overnattede 2 nætter i november 2023
Svar fra Sherif den 11. jan. 2024
Dear Rojy,Thank you for sharing your feedback on Expedia.It is truly a pleasure to read how fantastic your visit was at Media Rotana. Thank you for all your kind comments and I look forward to welcoming you again in the future.Best regards,Sherif MadkourGeneral Manager

6/10 Okay

DONG JOON

Forretningsrejsende
Overnattede 3 nætter i november 2023
Svar fra Sherif den 27. nov. 2023
Dear Dong Joon,Thank you for your feedback shared on Hotels.com.If there are specific aspects of your stay that stood out or if there's anything else you'd like to share, please feel free to let us know. We appreciate your choice to stay with us and look forward to the pleasure of welcoming you back for another wonderful experience.Kind regards,Sherif MadkourGeneral Manager

10/10 Fremragende

Yusuke

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very good
Overnattede 1 nat i november 2023
Svar fra Sherif Madkour den 20. nov. 2023
Dear Yusuke,Thank you for sharing your feedback with us! We're delighted to hear that your stay was very good. Our team is committed to ensuring our guests have a positive experience, and we're pleased to know that we met your expectations.If there are any specific aspects of your stay that you particularly enjoyed or if there's anything we can do to make future visits even better, please feel free to let us know.We appreciate your choosing us and look forward to the pleasure of welcoming you back for another great stay at Media Rotana Dubai.

10/10 Fremragende

AntHONY PRICE

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fourth time and will be back soon
Great staff and value for money
Overnattede 7 nætter i november 2023
Svar fra Sherif Madkour den 20. nov. 2023
Dear Anthony Price,Thank you for being a returning guest and for sharing your positive experience with us! We're thrilled to hear that this was your fourth time at Media Rotana and that you plan to return soon. Your loyalty is truly appreciated.It's wonderful to know that you found our staff to be great, and that you value the experience as money well spent. If there's anything specific you enjoy about your stays or any suggestions for improvement, please feel free to let us know.We look forward to welcoming you back for another fantastic stay at Media Rotana Dubai.

10/10 Fremragende

Ghaleb

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2023
Svar fra Sherif Madkour den 20. nov. 2023
Dear Ghaleb,Thank you for sharing your feedback with us! We're delighted to hear that your stay was wonderful and that you rated it 10/10. It's our goal to provide exceptional experiences for our guests, and we're pleased to know that we met your expectations.If there's anything specific you particularly enjoyed about your stay or if there's anything we can do to make future visits even better, please feel free to let us know.We appreciate your positive rating and look forward to the pleasure of welcoming you back for another wonderful stay.