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Anmeldelser af JA The Resort - JA Beach hotel

5 out of 5
JA The Resort - JA Beach hotel
Within JA The Resort, Jebel Ali Beach, Dubai, Dubai

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 410 af i alt 723 anmeldelser" "
Bedømmelse på 8 − Udmærket. 234 af i alt 723 anmeldelser" "
Bedømmelse på 6 − Okay. 45 af i alt 723 anmeldelser" "
Bedømmelse på 4 − Dårligt. 13 af i alt 723 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 21 af i alt 723 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

8,4/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Kenneth

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
4. gang
Skønt som altid. 4. gang på dette fantastiske sted og hotel. Altid i januar. Skønne faciliteter og kæmpe højt serviceniveau.
Overnattede 5 nætter i januar 2022
Svar fra Mark Irwin - Resort Manager den 25. jan. 2022
Dear Kenneth, As our regular guest, I would like to take this opportunity to thank you for showing consistent confidence in our product and service culture. I am delighted that you returned for your fourth visit already and hope there is many more to come with great memories. I am extremely pleased to see that your stay each time has been so wonderful. From the excellent location, to the welcoming atmosphere in the hotel as well the nice restaurants and service. We hope to have the pleasure to welcoming you back to another fantastic holiday experience. Best regards, Mark Irwin Resort Manager JA The Resort

8/10 Udmærket

Søren

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hyggeligt resort med masser af muligheder
Hyggeligt resort med masser af muligheder. Godt beliggende i forhold til EXPO
Overnattede 4 nætter i december 2021
Svar fra Mark Irwin - Resort Manager den 10. jan. 2022
Dear Søren, Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Beach Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards, Mark Irwin Resort Manager JA The Resort

10/10 Fremragende

Mouhssen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2020
Svar fra Mark Irwin - Resort Manager den 23. dec. 2020
Dear Mouhssen, We greatly appreciate the time and effort taken to share your perfect rating and we all look forward to welcoming you back to JA The Resort, hopefully very soon. Warm regards, Mark Irwin Resort Manager JA The Resort

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter
Fantastisk tennis og golf bane. All inclusive er blevet ændret således at der er rigtig mange undtagelser.
Overnattede 5 nætter i januar 2020
Svar fra Mark Irwin - Resort Manager den 26. jan. 2020
Dear Guest, Thank you for choosing to stay with us and for sharing this valuable review here on Expedia. We trust to have the pleasure to welcoming you back again! Best regards, Mark Irwin Resort Manager JA The Resort

10/10 Fremragende

Jens

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sol i juleferien.
Dejligt og ret fredeligt bade og sol ferie resort. En lille times kørsel fra Bur Dubai. Bestemt et besøg værd.
Overnattede 7 nætter i december 2019
Svar fra Mark Irwin - Resort Manager den 5. jan. 2020
Dear Jens, Thank you for choosing to stay with us and for sharing such a glowing review. We trust to have the pleasure to welcome you back in a not too distant future! Best regards, Mark Irwin Resort Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good value for money
Good value for money and helpful staff, but located far away from everything. Breakfast buffet is really good.
Overnattede 2 nætter i april 2019
Svar fra Mark Irwin -Resort Manager den 15. apr. 2019
Dear Guest, Thank you for taking the time to share your memories with other travellers here on Hotels.com and I am delighted to see all the positive aspects that made your stay much more enjoyable. We hope to see you again soon. With kind regards, Mark Irwin Resort Manager

10/10 Fremragende

Irina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i marts 2019
Svar fra Mark Irwin -Resort Manager den 20. mar. 2019
Dear Irina, Thank you for your highly rated review and we hope to welcome you back to the resort soon. With kind regards, Mark Irwin Resort Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i februar 2019
Svar fra Mark Irwin -Resort Manager den 7. apr. 2019
Dear Guest, Thank you for reviewing JA Beach Hotel here on Expedia and we hope to have the pleasure of welcoming you back soon. With kind regards, Mark Irwin Resort Manager

10/10 Fremragende

Verificeret rejsende

Overnattede 7 nætter i februar 2019
Svar fra Mark Irwin -Resort Manager den 7. apr. 2019
Dear Guest, Thank you for reviewing JA Beach Hotel here on Expedia and we hope to have the pleasure of welcoming you back soon. With kind regards, Mark Irwin Resort Manager

8/10 Udmærket

Lasse

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt hotel, ingen mulighed for at handle i nærområdet, her skal man leje bil eller bruge hotellets shuttleservice.
Overnattede 10 nætter i februar 2019
Svar fra Mark Irwin -Resort Manager den 17. feb. 2019
Dear Lasse, Thank you for taking the time to share your memories and we hope to have the pleasure of welcoming you back soon. With kind regards, Mark Irwin Resort Manager

10/10 Fremragende

Bettina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Svar fra Mark Irwin -Resort Manager den 8. maj 2018
Dear Guest, Thank you for your high ratings here on Expedia and we do hope to welcome you back soon. With best regards, Mark Irwin

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt sted i Dubai
Super dejligt - og roligt resort - desværre kun 9 huller -men fin standard - lækker strand og poolområde.
Overnattede 3 nætter i februar 2018

8/10 Udmærket

jacob

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice hotel close to dubai parks
Super nice hotel close to dubai parks ! Good breakfeast with REAL bacon and frizon yougurt !! The staff forgot to bring the extra bed for my kids
Svar fra Business Excellence JARH den 18. maj 2017
Dear Jacob, I’m very glad to know that everything in your stay was comfortable and up to your expectations as it should be, I have also taken note of your feedback about your kid’s bed, please accept my apologies for any inconvenience experienced. Thank you very much for sharing your candid review with us and we look forward to welcome you back. Warm regards, Mark Irwin Resort Manager

6/10 Okay

Michael, Rødovre

Synes godt om: Rengøring, værelsets komfort
Meget varierende service
I betragtning af at det er er fem-stjernet hotel i Dubai, er vi langt fra tilfredse med niveauet. Hotellet ligger klods op af et stort raffinaderi, plus at marinaen der tilknyttet, er hjemsted for Seawings, Dubais vandflyverselskab, med hvad der følger af fly der letter og lander i løbet af dagen. Der ud over, så er niveauet af servicen alt for varierende - da vi bad om et nyt værelse blev vi omgående flyttet(og til noget betydeligt bedre), men da vi skulle spise ved strandrestauranten var der ingen opmærksomhed (bordene blev ikke tørret af på trods af sand og fugle). På den italienske restaurant Tratoria var personalet utroligt dygtige og maden helt fantastisk, men ved poolen virkede det som om at personalet hellere ville hygge sig med hinanden end at servicere gæsterne.

8/10 Udmærket

John, Copenhagen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice Hotel for families with children
It's a very nice beach hotel with good rooms and space at pools and down at the beach. Location is fare from the mall's and trains stations, but it has a nice garden around the hotel and a great golf area.

8/10 Udmærket

Ann

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale

8/10 Udmærket

palle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
ferie før jul
godt hotel med golfbane og rigtig badestrand, og bus flere gange på dag ind til byen og shopping

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Godt resort på stranden
Hotellet ligger på Stranden med egen Marina og golfbane. Der er flere gode restauranter og en hyggelig sportsbar med rimelige priser. Flere opvarmede pools ca. 30 grader som man sætter stor pris på i de kolde måneder. Området udenfor resortet er ikke spændende, men der går gratis shuttle busser flere gange daglig til Dubai centrum og indkøbscentre.

8/10 Udmærket

Lotte, Denmark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel, men 50 km uden for Dubai
Der er intet at udsætte på hotellet - og er du til golf, sol og strand kan det ikke blive bedre - men hotellet ligger 50 km fra Dubai og du er afhængig af taxa/hotellbus når du vil se andet en hotellet. Der er INTET i nærheden andet en "ørken".

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Skønt hotel - super service
En helt igenne super totaloplevelse med højt serviceniveau, fleksibiitet og super gode restauranter med flot service og kvalitet til rimelige priser.

10/10 Fremragende

Mihael

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr kinderfreundliches Hotel. Super Personal sehr freundlich und hilfsbereit. Touren können sogar vor Ort gebucht werden und auch bei großer Entfernung zu den malls sind die taxi Preise erschwinglich. Etwas verwirrend anfangs mit den verschiedenen All in Varianten aber wenn man lesen kann dann kommt man sehr einfach und gut zurecht. Etwas mehr Gehwege wären hilfreich für Kinderwagen, aber nicht schlimm da drauf geachtet wird das kein Auto schnell fährt. Essen ist auch sehr gut.
Overnattede 7 nætter i marts 2024
Svar fra Murad Ahmed - Resident Manager den 17. apr. 2024
Lieber Mihael,Vielen Dank für Ihr positives Feedback! Es freut uns zu hören, dass Sie unser kinderfreundliches Hotel und unser freundliches Personal genossen haben. Wir sind froh, dass Sie die Möglichkeit schätzen, Touren vor Ort zu buchen, und dass Sie die erschwinglichen Taxipreise trotz der Entfernung zu den Einkaufszentren schätzen. Ihre Anmerkung bezüglich der verschiedenen All-inclusive-Varianten nehmen wir zur Kenntnis und werden sicherstellen, dass dies klarer kommuniziert wird. Wir werden auch prüfen, wie wir die Gehwege verbessern können, um sie für Kinderwagen zugänglicher zu machen. Vielen Dank für Ihr wertvolles Feedback, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Murad AhmedResident ManagerJA The Resort

8/10 Udmærket

Asma

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
I had a disappointing check-in experience at the hotel. As an Expedia gold member, I was expecting to receive an upgrade, subject to availability. Surprisingly, there was an available upgrade, but the hotel staff informed me that I needed to be a gold member with their specific program. I requested, at the very least, a room with a view, highlighting my status as an Expedia gold member. However, the receptionist signed me up for their membership, even though I already had a membership with Expedia. The check-in process was frustratingly slow, with an excessive amount of paperwork to sign. While the hotel itself was decent, I believe there is room for improvement in their services. They should be more accommodating to guests who come from different platforms with various memberships. It's disheartening that, despite being a loyal Expedia member since 2010, I was treated in such a manner simply because I didn't make a direct reservation with the hotel.
Overnattede 6 nætter i december 2023

10/10 Fremragende

Suk Jae

Overnattede 4 nætter i januar 2024
Svar fra Murad Ahmed - Resident Manager den 28. jan. 2024
Dear Suk Jae,Many thanks for your top rating and we cannot wait to welcoming back to JA The Resort!Best regards,Murad AhmedResident ManagerJA The Resort

6/10 Okay

Elizabeth

Rejste med familie
Synes ikke om: Service og personale
Property was clean and beautiful grounds but no music or any form of entertainment
Overnattede 2 nætter i januar 2024
Svar fra Murad Ahmed - Resident Manager den 27. jan. 2024
Dear Elizabeth,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the cleanliness of our property and the beauty of our grounds.We also acknowledge your feedback regarding the absence of music or entertainment during your stay. We understand that entertainment plays a crucial role in enhancing the overall guest experience, and we apologize for any disappointment this may have caused.Your comments are valuable to us, and we will certainly review our current offerings to ensure that we provide a more vibrant and enjoyable atmosphere for our guests in the future. We appreciate your constructive feedback, as it helps us identify areas for improvement.We look forward to the possibility of welcoming you back and providing you with an even more delightful experience.Best regards,Murad AhmedResident ManagerJA The Resort

8/10 Udmærket

Irfaan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Murad Ahmed - Resident Manager den 27. jan. 2024
Dear Irfaan,Thank you for the valuable rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 Fremragende

Emma

Overnattede 2 nætter i november 2023
Svar fra Murad Ahmed - Resident Manager den 27. jan. 2024
Dear Emma,Thank you for the 5* rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 Fremragende

simon

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff are wonderful, Mani at the pool bar, Adkil at Vasco de gama and all staff in the sports bar ans restaurants. Plenty of options for pools, lots of sun beds and the resort is very clean. Unfortunate to have the building work going on, would have been better doing this in the summer with kess oeople around.
Overnattede 2 nætter i september 2023
Svar fra Murad Ahmed - Cluster Executive Assistant Manager den 28. sep. 2023
Dear Simon,We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA The Resort, hopefully very soon.Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort

10/10 Fremragende

Angelo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property clean easy access to swimming pools and beach. Staff very friendly and corteous.
Overnattede 16 nætter i september 2023
Svar fra Murad Ahmed - Cluster Executive Assistant Manager den 22. sep. 2023
Dear Angelo,We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA The Resort, hopefully very soon.Best regards,Murad Ahmed Cluster Executive Assistant ManagerJA The Resort

2/10 Forfærdeligt

sema

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Jebel ali beach hotel rezaleti
2005 yılından beri bazen senede 2 kere gittiğim jebel ali beach hotel bu yılki kadar rezalet bir hizmet sunmamıştı.rezalet bir kahvalti sistemi hijyen kurallarından tamamen yoksun garsonlar(yere düşen bıçağı tekrar servis eden)garsonlar gördük...klimalardan dolayı aşırı soğuk otel.yetersiz shuttle servisi...Tüm bu hijyensizliğin içinde corona olup ülkemize döndük...bu otel bir daha benim için bitmiştir....
Overnattede 8 nætter i august 2023
Svar fra Murad Ahmed - Cluster Executive Assistant Manager den 22. sep. 2023
Değerli Misafirimiz,Zamanınızı ayırıp otelimizle ilgili yorum yazdığınız için teşekkür ederiz! Bu tür eleştiriler sayesinde hizmet kalitemizi yükseltebiliyoruz. Misafirlerimize en iyi konaklama hizmetini sunmak isterken görülüyor ki bu sefer başarılı olamadık. Güveninizi tekrar kazanabilmek için bize bir şans verirseniz, diğer misafirlerimizin vazgeçemediği muhteşem konaklama deneyimlerini size de yaşatabilmek için elimizden geleni yapacağımızı garanti ederiz.Saygılarımızla,Murad AhmedCluster Executive Assistant ManagerJA The Resort

8/10 Udmærket

Yazan

Rejste med familie
Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
It was a nice 2 days as a family we spent at the hotel. One room was not ready at the time of check in which is first time i’m facing this issue. But overall it was good.
Overnattede 2 nætter i august 2023
Svar fra Murad Ahmed - Cluster Executive Assistant Manager den 30. aug. 2023
Dear Yazan,Many thanks for sharing your valuable review, following your stay at JA Beach Hotel.Please rest assured we have well noted your remarks and already communicated with the respective department for their attention.We trust to have the pleasure to welcoming you back and show you how much more our resort has to offer.Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort

10/10 Fremragende

Randall

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a nice weekend away with all the relaxing I could muster
Overnattede 3 nætter i august 2023
Svar fra Murad Ahmed / Cluster Executive Assistant Manager den 16. aug. 2023
Dear Randall, Thank you for your lovely review! It definitely makes us happy to know that you had an enjoyable stay with us. Thank you very much, and looking forward to welcoming you back soon. Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort

10/10 Fremragende

Matthew, Surrey

Overnattede 2 nætter i juni 2023
Svar fra Murad Ahmed / Cluster Executive Assistant Manager den 16. aug. 2023
Dear Matthew, Thank you for sharing your ratings with us. We are delighted to know that you enjoyed your experience with us, and we hope to have the opportunity to welcome you back soon Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort

10/10 Fremragende

Kim

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property has everything you need plus great service also a free bus goes to the 3 big malls
Overnattede 4 nætter i juli 2023
Svar fra Hayden Edgtton - Cluster Resort Manager den 28. jul. 2023
Dear Kim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Fremragende

Rani

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The good thing behind my trip was Hotels.com as the site describe everything and support every member in a very professional way. JA resort is a meaningful resort with all aspects. Thanks JA resort Team and Thanks Hotels.com, Rani
Overnattede 1 nat i juli 2023
Svar fra Hayden Edgtton - Cluster Resort Manager den 28. jul. 2023
Dear Rani,Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Beach Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Fremragende

Richard, POZZUOL

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great place out of the way though it was close to small palm but was wrong. If I had checked I would have stayed closer to Dubai and Atlantis. Don’t have your clothes washed there they charge way too much.
Overnattede 4 nætter i juni 2023
Svar fra Hayden Edgtton / Cluster Resort Manager den 3. jul. 2023
Dear Richard, Thank you for taking the time to share your valuable feedback! We are glad to hear that you enjoyed your stay, and we hope to have the opportunity to welcome you back soon.Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

10/10 Fremragende

Stephanie

Overnattede 6 nætter i maj 2023
Svar fra Hayden Edgtton / Cluster Resort Manager den 3. jul. 2023
Dear Stephanie,We appreciate you taking a moment to share your ratings. It delights us to know you had an enjoyable stay with us. Thank you very much, and looking forward to welcoming you back soon. Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

10/10 Fremragende

Ivana, Carugo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Eccellente !!
Overnattede 8 nætter i maj 2023
Svar fra Hayden Edgtton - Cluster Resort Manager den 31. maj 2023
Gentile Ivana,Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto.Cordiali saluti,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Fremragende

Varsha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2023
Svar fra Hayden Edgtton - Cluster Resort Manager den 22. maj 2023
Dear Varsha,Thanks for rating us with the highest score and we trust to have the pleasure to welcoming you back soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Fremragende

Eddy

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i maj 2023
Svar fra Hayden Edgtton - Cluster Resort Manager den 12. maj 2023
Dear Eddy,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

8/10 Udmærket

David Isaac

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
An excellent and well needed break! Could ask to stay at a better resort for a relaxing fun time all in one. Staff in some areas could be more proactive / helpful (eg. Clearing plates quicker at breakfast etc). Sandbar, Sette and Bibe the real standouts from a great 10 days
Overnattede 9 nætter i april 2023
Svar fra Hayden Edgtton - Cluster Resort Manager den 8. maj 2023
Dear David Isaac,Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Beach Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. Please rest assured we have well noted your remarks regarding our associates and already communicated with the respective department for their attention and immediate action.We trust to have the pleasure to welcoming you back to once again pamper you in our oasis in the heart of Dubai. Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Fremragende

Hazel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff- the facilities and the views
Overnattede 5 nætter i marts 2023
Svar fra Hayden Edgtton - Cluster Resort Manager den 28. mar. 2023
Dear Hazel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

4/10 Dårligt

Maya

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
False advertising . Requested and paid for a deluxe room sea view room . I was offered a deluxe room with no view or a regular room with a view . Despite payment being taken . Their facilities are not very handicap friendly .
Svar fra Hayden Edgtton - Cluster Resort Manager den 6. apr. 2023
Dear Maya,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hayden EdgttonCluster Resort ManagerJA The Resort

8/10 Udmærket

Albert

Overnattede 1 nat i marts 2023
Svar fra Hayden Edgtton - Cluster Resort Manager den 28. mar. 2023
Dear Albert,Thank you for rating us and we trust to have the pleasure to welcoming you back very soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Fremragende

Marina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i marts 2023
Svar fra Hayden Edgtton - Cluster Resort Manager den 28. mar. 2023
Dear Marina,Thank you for the 5* rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Fremragende

Wael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i februar 2023
Svar fra Hayden Edgtton - Cluster Resort Manager den 7. mar. 2023
Dear Wael,We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA The Resort, hopefully very soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

2/10 Forfærdeligt

Andrea

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
NO COMPREN AHÍ ESTÁ LEJÍSIMOS DE TODO A 40 minutos del centro de Dubai Está en la palmera que dejaron incompleta, está en medio de la nada, el hotel está en malas condiciones, sus restaurantes están pésimos, la atención esta X Su vista es una burla Solo se ve construcciones y maquinaria y si eres VIP no te hacen ningún descuento ni acenso Además su restaurante “junto a la playa” No tienen nada más que opciones feas y obviamente no puedes comer en tu camastro como en cualquier vacacion, tienes que ir al restaurante Las albercas las cierran a las 6:30 pm Y después de eso no puedes andar por el hotel en top o chanclas
Svar fra Hayden Edgtton - Cluster Resort Manager den 7. mar. 2023
Dear Andrea,Thank you kindly for your feedback, which I have shared with our team.I am disheartened to learn of your disappointment regarding our facilities and your negative feelings as a customer. We put guest experience and satisfaction as our priority, therefore I am saddened to learn that we could not entirely meet your expectations on this occasion.I do hope to have another opportunity of welcoming you back in a more positive light.Sincerely,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Fremragende

Azer, Calgary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We really like the access to the beach and cleanliness on the beach. We also liked the breakfast where staff was really great.
Overnattede 4 nætter i februar 2023
Svar fra Hayden Edgtton - Cluster Resort Manager den 7. mar. 2023
Dear Azer,We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA The Resort, hopefully very soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Fremragende

Marina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2023
Svar fra Hayden Edgtton - Cluster Resort Manager den 7. mar. 2023
Dear Marina,We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA The Resort, hopefully very soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Fremragende

Geir

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i januar 2023
Svar fra Hayden Edgtton - Cluster Resort Manager den 31. jan. 2023
Dear Geir, Thanks for sharing your fabulous rating and we trust to have the pleasure to welcoming you back to JA Beach Hotel very soon.Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort