My family and I had a nightmare experience at Atlantis. I would never recommend them to anyone in my circle. Our check in experience was the worst. We booked two rooms. We reached early, and they were kind enough to provide one room early. This is where the experience started going downhill, and kept getting worse. The second room was a two bedroom - (connected rooms) for my elderly parents and in-laws. They told us, they would call us as soon as the room is ready. However i had to follow up multiple times, and after 3.30 PM; they tell is there is a technical issue and they cannot give us the designated rooms. All this while my folks were waiting in the lobby, as we had to quickly change clothes. Then they decide to move us from the West towers to the east towers (10-15 mins walk); for no rhyme or reason, and relegate us to the 6th floor from the 10th floor. At this point we were getting late for our desert safari tour; so we asked them to hold on to the keys; and move our bags. When we come back, they screw up again and have just two of the three rooms ready; because some genuis at the check in forgot to give us the key for the third room. Added to this, our allocated room keys stopped working suddenly. So at 9.30 PM night, we have a super tired baby, and four 80 elderly people trying to get to bed without rooms and their bags all put in one room, whose key wasn’t working. I finally complained to the manager to get our rooms allocated and checked in at 9.30 in the night.
