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Anmeldelser af Mercure Box Hill Burford Bridge Hotel

4 out of 5
Mercure Box Hill Burford Bridge Hotel
At the Foot of Box Hill, Dorking, England

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 196 af i alt 455 anmeldelser" "
Bedømmelse på 8 − Udmærket. 147 af i alt 455 anmeldelser" "
Bedømmelse på 6 − Okay. 53 af i alt 455 anmeldelser" "
Bedømmelse på 4 − Dårligt. 37 af i alt 455 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 22 af i alt 455 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

7,6/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Dennis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Enkel overnatning Hjælpsomme God mad
Overnattede 1 nat i august 2023
Svar fra Reception team den 30. aug. 2023
Dear Denis, Thank you for leaving a perfect review on Hotels.com. I hope we see you soon. Reception

4/10 Dårligt

Line

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Understaffed and missing communication
We booked a 4 star hotel, with a 4 star hotel and the price in consideration a certain standard is expected. Yesterday we arrived and we imidately saw that the staff was overloaded, simply not enough staff. Only 1 bartender who was also a waiter. Tables outside was a mess and the service stood all day on the tables so we had to move glasses, cups and plates our selves. After waiting 15 minutes for service but nobody was there we went to the bar. We ordered and waited 30 minutes for two tuna sandwiches that could have been bought at a petrol station. Also we wanted to use the pool. But so did all the other guests. People was rejected as only 40 people was allowed in the pool area. Even families with kids. The reason why we booked this hotel is because we wanted to use the pool as it was a warm weekend. After waiting for 2 hours we were allowed in, but only in a 1 hour slot, then we were thrown out. Sunday morning we wanted to sit outside and enjoy breakfast, but we were not allowed as the staff could not do that as everybody then wanted to sit outside. Offcause you want to sit outside when it is 25-30 degrees. This is not a 4 star experience. Not even 3 star. Therefore we were mislead and the thing we wanted to use we couldn’t I.E the pool. We know this is COVID times but none of the above was communicated through your website, and if we knew we would have booked a different place. Here we especially think about not being able to use the pool.
Overnattede 1 nat i juli 2021
Svar fra Reservations den 26. jul. 2021
Thank you for your post. Regrettably the hotel has encountered a number of post-lockdown and isolation issues which has impacted upon the service we have been able to provide. Please accept my sincere apologies. In our Lido, we developed a series of COVID protocols for both our members and hotel guests. This did include maximising the number of users at any one time, operating on a 1st come, 1st served basis and closing the facility for santisation every two hours. These were detailed on the hotel website and I am sorry that you were inconvenienced by them.

6/10 Okay

Lise

Staff were very nice and the setting is beautiful. But - the bed was terrible - I could feel the mattress springs. Ended up having to lie on the duvet and wrap it over me.
Overnattede 1 nat i maj 2024
Svar fra Reception team den 11. maj 2024
Dear Lise,Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Front office team

10/10 Fremragende

Nick

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable hotel. Not easily accessible for those with mobility problems. Parking is an issue. But the hotel itself is very nice. Breakfasts are good. The restaurant offers good options for dinner. Nice bar. The pool is fantastic, the garden is lovely, and there are great walking possibilities. Some rooms have cosy balconies, but try to avoid loud weddings.
Overnattede 4 nætter i november 2023
Svar fra Reception team den 10. apr. 2024
Dear Nick,We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

10/10 Fremragende

Alethea

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent stay at the Burford Bridge Hotel! The hotel is older - my room was clean, comfortable, and very quiet. The bus stop just steps from the door took me to downtown Dorking for great food and a concert. Karima went above and beyond to help me with transportation, wi-fi, and made my experience top-notch. I will definitely stay here again on a future trip to Dorking.
Svar fra Reception team den 22. mar. 2024
Dear Alethea,We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

10/10 Fremragende

masashi

Synes godt om: Service og personale
Overnattede 2 nætter i februar 2024
Svar fra Reception team den 23. feb. 2024
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Udmærket

Sarah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Reception team den 15. feb. 2024
Good afternoon Sarah,We very much appreciate your review regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsFront office team

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice services
Very comfortable hotel. Breakfast was good.
Overnattede 1 nat i januar 2024
Svar fra Reception team den 15. feb. 2024
Good afternoon,We very much appreciate your review regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsFront office team

10/10 Fremragende

Helen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very comfortable room. Reception staff were very welcoming and helpful.
Overnattede 1 nat i januar 2024
Svar fra Reception team den 15. feb. 2024
Good afternoon Helen,We very much appreciate your review regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsFront office team

8/10 Udmærket

Nicole

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

10/10 Fremragende

Belinda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great stay
Svar fra Reception team den 15. feb. 2024
Good afternoon Belinda,We very much appreciate your review regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsFront office team

10/10 Fremragende

Trudy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Very nice hotel - busy but it was quiet by the time we went to bed and in the morning.
Overnattede 1 nat i november 2023

10/10 Fremragende

Timothy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful property, with excellent, helpful staff. The rooms were well decorated and clearly well maintained, but were also a bit old, hence the window was a bit drafty. But that said, the room was still warm and comfy and the bathroom was excellent. I feel it’s such a shame that someone staying at a hotel is expected to pay for parking as an extra. This should be removed and if there is a negative, this would be it.
Overnattede 1 nat i november 2023

6/10 Okay

PHILIP, Ashford

Rejste med partner
A nice place that needs a bit of TLC. The corridor smelt of damp really strongly and you could see some sections looked tired. The lounge area was really nice and parking is easy
Overnattede 1 nat i november 2023

10/10 Fremragende

Andrea

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the hotel, room was a little tired, bathrooms updated. Parking £10 but lots of water everywhere. Was visiting friends and a direct line call to taxi firm was told its £18 even when i was told them it was a 6 min drive away, didn't seem happy about no cash either. Bit of a ripoff to be honest.
Overnattede 1 nat i november 2023

10/10 Fremragende

Christopher

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023

8/10 Udmærket

James

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Francis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Reception team den 3. nov. 2023
Thanks for the great review we hope to see you back here again soon!

6/10 Okay

Mandy

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i oktober 2023

6/10 Okay

David

Overnattede 1 nat i oktober 2023

6/10 Okay

Claire

Forretningsrejsende
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
The staff, service and hotel are great . However the black mould on the grout in my bathroom was terrible it was everywhere and I was disappointed when I brushed a face cloth over some and it came off easily. This suggests that the bathroom and tiles just had not been cleaned thoroughly which is not really acceptable. Such a shame for what could have been an otherwise excellent stay.
Overnattede 1 nat i oktober 2023
Svar fra Reception team den 23. okt. 2023
Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Front office team

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Housekeeping needs a shake up with room cleaning and replenishing items in rooms especially provided. The age of property is apparent however not acceptable for such a special hotel. Mold in bathrooms could use bleach and treatment. Rotting wood around windows and access French doors in bedrooms. Breakfast should include a selection of more healthy options I.e smoked salmon avocado. Eggs Benedict on Sundays .
Overnattede 5 nætter i oktober 2023
Svar fra Reception team den 23. okt. 2023
Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Front office team

6/10 Okay

Jeremy

Rejste med partner
Synes godt om: Service og personale
Hotel is dated, bar had limited stock Staff were very friendly and efficient. Very excessive to charge £10 additional charge for overnight parking in their own carpark
Overnattede 1 nat i september 2023
Svar fra Room sales administrator den 3. nov. 2023
Thank you for your review Jeremy. We are very happy to hear our staff provided you with great customer service. The carpark charges are in line with other hotels and is due to its location.

10/10 Fremragende

Russell

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and comfortable and super swimming pool for a dip before an excellent buffet breakfast with easy access to the Boxhill walks followed by a swim in the pool
Overnattede 1 nat i oktober 2023
Svar fra Reception team den 23. okt. 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

10/10 Fremragende

Stephen

Overnattede 2 nætter i oktober 2023
Svar fra Reception team den 23. okt. 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

4/10 Dårligt

David

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Don’t be fooled by the reception area
The reception and bar/restaurant area of the hotel are really nice and exactly what you would expect from a hotel at this price point. The rooms unfortunately are not, in my room the bathroom ceiling was covered in mould the paint was peeling from the walls and the carpets were disgusting. It definitely needs a face lift.
Overnattede 1 nat i oktober 2023
Svar fra Reception team den 23. okt. 2023
Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Front office team

6/10 Okay

Andrew

Forretningsrejsende
Synes godt om: Rengøring
Rooms were tired. I stayed on a Sunday night for work purposes and there was a party with loud music which I could hear from my room until 11.00 pm.
Overnattede 1 nat i oktober 2023
Svar fra Room sales administrator den 3. nov. 2023
Hi Andrew, Thank you for your feedback. We are working to refurbish our rooms in due course. The music was from a wedding, we are sorry this disturbed you but it did go off at the permitted time. We hope you feel you can give us another try in the future.

8/10 Udmærket

Anaina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful place to stay!
Overnattede 1 nat i oktober 2023
Svar fra Reception den 10. okt. 2023
Thank you for your review, we hope to see you again!

8/10 Udmærket

christopher

Overnattede 1 nat i oktober 2023
Svar fra Reception team den 23. okt. 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

10/10 Fremragende

Andrew

Overnattede 1 nat i oktober 2023
Svar fra Reception den 10. okt. 2023
Thank you for your great review! We are glad you had a great time and we hope to see you again

10/10 Fremragende

Yurii

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Reception team den 23. okt. 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

2/10 Forfærdeligt

Lesley

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Damp smell. Carpets were badly stained. Mould and dirty grout round bath. Badly stained wash basin. Missing handle on wardrobe door. Asked to change rooms and 2 others I was shown were the same. Checked out after 1 night.
Overnattede 4 nætter i september 2023
Svar fra Room sales administrator den 3. nov. 2023
Thank you for your feedback. We are in the process of refurbishing our rooms and we hope you will come back to us when this is done to give us another go.

6/10 Okay

Mr RC

Need better response to problems.
Disappointing response from reception to a couple of problems. 1. Went to reception to ask if they had any spare tv remote controls as the one in our room was faulty. A shrug from the receptionist and a simple “No” was all I got. After trying to reset it and putting new batteries in, I went back and asked if I could get one from an unoccupied room. This caused her to give a big sigh and was obviously an inconvenience, though it did produce a positive result. 2. Reported on Sunday evening that there was a problem with the toilet flush in our room, in that not even paper was not being flushed away. I was told that there was no one from maintenance on site, so the only solution was a room move. As it was late, we decided that we would manage without overnight as they could look into the problem in the morning. When we were going out on Monday morning, I reminded reception that we had the flush problem and said we would be out all day. Upon our return late on Monday we discovered that the flush was still not working properly, but as we had only 1 night left we didn’t bother trying to get it sorted then. We also had a problem with the hot water going off in our block but we were able to use the shower in another room, which was helpful but not ideal. The water was reinstated the same day. We have stayed here plenty of times before and will do again as it is convenient for us. So this experience hasn’t put us off but was a let down on our previous visits.
Overnattede 4 nætter i september 2023
Svar fra Room sales administrator den 3. nov. 2023
We are sorry to hear that your stay wasn't as good as you or we would hope. Please do get in touch when you would like to stay next and we will do what we can to make sure your future stays are up to the standard we all expect.

8/10 Udmærket

Eunice Jean

Overnattede 1 nat i september 2023
Svar fra Reception team den 23. okt. 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Reception team

10/10 Fremragende

A N

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
just THE perfect 4*Hotel....
Overnattede 1 nat i september 2023
Svar fra Reception team den 23. okt. 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

10/10 Fremragende

Mark

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were very helpful and friendly
Overnattede 2 nætter i september 2023
Svar fra Reception team den 23. okt. 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

8/10 Udmærket

Peter, Evanston

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
My stay at the Mercure Box Hill hotel was pleasant in every regard with one exception. There was no lift (elevator). It had not occurred to me before booking that a hotel rated with 4 stars could lack such a vital amenity. It should be stated up front on the list of property amenities.
Overnattede 3 nætter i september 2023
Svar fra Reception team den 23. okt. 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,front office team

10/10 Fremragende

Andrew, Palo Alto

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The area is beautiful. The hotel has charming character. The outdoors area and pool are well kept and a relaxed place to go. Our room lacked a safe and the bathroom extractor fan was not working. The surface of the parking lot needs attention near the exit,
Overnattede 9 nætter i august 2023
Svar fra Reception team den 23. okt. 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception team

10/10 Fremragende

Alan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely Hotel, we stayed for a wedding and it was perfect, the staff organised everything on the day to make it enjoyable. Excellent food nice cleans room , comfy bed and the hidden gem of a fantastic outdoor pool was a bonus especially as the weather has been so good.
Overnattede 1 nat i september 2023
Svar fra Reception team den 12. sep. 2023
Hi Alan, Thank you for leaving a review on Expedia. We all love a good wedding and your event was amazing. I hope we are able to see you again soon and show you another great stay. Reception.

10/10 Fremragende

Colin

Overnattede 1 nat i september 2023
Svar fra Reception team den 12. sep. 2023
Hi Colin, It is great to see a perfect 10/10 score on your review and I am sure we will be able to show you another perfect stay on your next visit. Reception.

8/10 Udmærket

Karen

Overnattede 1 nat i september 2023
Svar fra Reception team den 12. sep. 2023
Hi Karen, Thank you for taking time to write a review on Hotels.com. It is great to see a score of 8/10 for your visit, however we are always looking for a perfect 10/10 score from our guests so I hope we are able to show you the commitment and dedication we are all so proud to deliver to our guests and visitors regularly on your next visit. Reception

8/10 Udmærket

Mindaugas

Overnattede 1 nat i september 2023
Svar fra Reception team den 12. sep. 2023
Hi Mindaugas, Thank you for leaving a review on Hotels.com and your great 8/10 score. I hope we are able to welcome you back and show you a perfect 10/10 stay next time. Reception.

2/10 Forfærdeligt

Joel

Overnattede 1 nat i september 2023
Svar fra Reception team den 12. sep. 2023
Hi Joel, Thank you for taking time to leave a review on Hotels.com. I am truly saddened to see such a low review score with no explanation. We would always hope our guests would give us a chance to resolve any issues prior to their departure so we have a chance to regain their faith in our hotel and help any situation they may have before they leave with a bad feeling about our property. I am always open to listening to residents concerns and I hope you give us a chance to regain your faith in our hotel. Reception.

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023

10/10 Fremragende

Jason

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great spot, surprisingly well connected
Loved it. Public transport connections surprisingly very good. Pool and outside area lovely. Good breakfast too
Overnattede 1 nat i august 2023
Svar fra Shane den 28. aug. 2023
Dear Jason, Thank you for taking time to write a review on Hotels.com. I am delighted to see a perfect 10/10 score and we were able to make your stay "lovely". i hope we are able to welcome you in the future and show you another great stay. Shane

10/10 Fremragende

Jennifer

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
My garandaughter enjoyed the pool
Family treat for the night
Overnattede 1 nat i august 2023
Svar fra Shane den 28. aug. 2023
Dear Jennifer, Thank you for leaving a review on Hotels.com and your perfect score. Our pool is a great asset to the hotel and I am thrilled that your granddaughter enjoyed her stay with us. I hope we are able to welcome you back and show you both another great stay (try the pool yourself). Shane

6/10 Okay

Alex, London

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Advertised air conditioned room, but non functioning AC was available. Had to sleep with a fan and window open which wasn't ideal with lots of motorbikes going past.
Overnattede 1 nat i august 2023
Svar fra Reception team den 21. aug. 2023
Dear Alex, Thank you for leaving a review on Expedia.com. I am sorry that your air conditioning was not working, however we could have moved your rooms if we had known the situation was unsuitable for you. The road and the motorbikes are busy during the day and early evening, however overnight it is a quiet, back country lane.

10/10 Fremragende

Beatriz

Rejste med familie
Synes godt om: Faciliteter
Everything was fine
Overnattede 1 nat i august 2023
Svar fra Reception team den 13. aug. 2023
Dear Beatriz, Thank you for leaving a review on Expedia.com and your perfect 5/5 score. I hope we are able to welcome you back and show you another perfect stay. Reception.

4/10 Dårligt

Robert

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dated and in need of repair
For a Superior room there was very little that was superior. Fixtures and fittings very dated, certainly not worth the value.
Overnattede 1 nat i august 2023
Svar fra Reception team den 8. aug. 2023
Dear Robert, Thank you for taking time to write a review on Hotels.com. I am sorry to hear that you were not impressed with our superior premium room. We are undergoing a continuous refreshment program and all our rooms are being updated throughout the year and I am certain your room will be back to its expected condition very soon. Reception Team.

10/10 Fremragende

Anne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic hotel
What a wonderful hotel lovely staff beautiful grounds and pool. Lovely reception area comfy sofas. Great breakfast would thoroughly recommend
Overnattede 1 nat i august 2023
Svar fra Reception team den 8. aug. 2023
Dear Anne, Thank you for leaving a perfect 10/10 review on Hotels.com. It is very rewarding to see that our hard work and commitment to guest care has made your stay lovely and wonderful. I hope we are able to welcome you back in the future and show you another perfect stay. Reception Team.