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Anmeldelser af Sandman Signature London Gatwick Hotel

4 out of 5
Sandman Signature London Gatwick Hotel
18-23 Tinsley Lane South, Three Bridges, Crawley, England

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 489 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 278 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 117 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 59 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 57 af i alt 1000 anmeldelser" "

8,6/10

Rengøring

8,4/10

Service og personale

8,2/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Hanne

Overnattede 1 nat i oktober 2023
Svar fra Anastasija den 26. okt. 2023
Dear Hanne,Thank you very much for your time and review.We hoping to see you again staying with us. Kind regards

10/10 Fremragende

Nikolaj

Overnattede 1 nat i august 2022
Svar fra Georgina den 24. aug. 2022
Hi Nikolaj, Thanks for your rating, I truly appreciate :)

10/10 Fremragende

Jan Gaardboe

Overnattede 1 nat i juli 2022
Svar fra Georgie den 31. jul. 2022
Thanks for taking time giving us your rating :)

6/10 Okay

John

Forretningsrejsende
Synes godt om: Rengøring
Kunne være bedre
Ikke det bedste hotel. Værelserne er ret slidte.
Overnattede 1 nat i oktober 2020
Svar fra Joe den 16. okt. 2020
Tak fordi du tog dig tid til at give feedback hos os om dit seneste ophold. Jeg er så ked af at høre, at du har fundet ud af værelser helt slidt, har jeg videregivet denne feedback til de relevante afdelinger, der tager disse synspunkter i betragtning. Jeg håber virkelig, at vi vil være i stand til at byde dig velkommen tilbage snart, hvor vi kan vise vores sande potentiale. Hav en fantastisk uge! Venlig hilsen, Joe

6/10 Okay

Adil

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Værelserne var ret slidte.
Overnattede 5 nætter i september 2020
Svar fra Inga den 6. okt. 2020
Dear Adil, Thank you for taking time to write a review. We do hope we get an opportunity to welcome you back in the future. Kind Regards Inga General Manager

8/10 Udmærket

Just

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good...the ventilation seems though to have issues in the room
Overnattede 1 nat i juli 2019

8/10 Udmærket

Kerilee

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff and linens were great as well as the view from our bedroom window. Leading up to the area was unkempt, and the food was not good. The general hallway leading to our room was old with marks on the walls.
Overnattede 1 nat i maj 2024
Svar fra Reception team den 27. maj 2024
Hi Kerilee,Thank you for choosing Sandman Signature Hotel. I am pleased that are facilities and services suits you well on your last visit. The hotel is on continues improvement and your comment is highly appreciated .

10/10 Fremragende

Wanda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Reception team den 26. maj 2024
Hi Wanda!Thank you for rating your stay. It looks like we have met your expectations on this occasion and you had a pleasant stay.All the best!

6/10 Okay

Lisa

Synes godt om: Service og personale
Overnattede 1 nat i maj 2024
Svar fra Reception team den 23. maj 2024
Hi Lisa,It looks like we have met some of your expectations from your rating. I am happy to hear your opinion of what else can we improve to make sure we meet your expectations.

10/10 Fremragende

Marilyn

Synes godt om: Overnatningsstedets tilstand og faciliteter
Good walking distance to Tesco
Overnattede 1 nat i maj 2024
Svar fra Reception team den 22. maj 2024
Dear Marilyn!Thanks a lot for your wonderful 5/5 rating. It looks like you had a great time at Sandman Signature London Gatwick and it's great to hear that you appreciated our location.Until next time

6/10 Okay

John

Rejste med familie
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
Bathroom was run down and filthy
Overnattede 1 nat i maj 2024
Svar fra Reception team den 22. maj 2024
Hi John!Thank you for your review. We apologise for not meeting your expectations on this occasion. Rest assured, the issue you raised about bathroom cleanliness has been passed onto our housekeeping team.We hope you can give us another chance and see an improvement on your next stay.All the best

8/10 Udmærket

Dawn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Reception team den 21. maj 2024
Dear Dawn!Thank you for reviewing your recent stay. It appears that we have met most of your expectations and you had a great time at Sandman Signature London Gatwick.Take care

10/10 Fremragende

Patty, Windham

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
When we checked in the desk person not friendly. The rest of the staff especially the cafe and bar area were very helpful and friendly. Two of the rooms were very nice, our room was clean but worn.
Overnattede 1 nat i maj 2024
Svar fra Reception team den 22. maj 2024
Dear Patty!Thank you for your review of your recent stay. It looks like we have met most of your expectations and it is great to see that you enjoyed the room and the restaurant offering. Take care

10/10 Fremragende

Tara

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent stay at the Sandman Signature Gatwick. The staff were excellent at accommodating us with 2 very tired children. We arrived early in the morning, although not able to check in, they took our bags for us and let the kids use the pool until the room was available. There was unlimited tea/coffee and hot chocolate at our disposal as well. Room was clean and larger than other UK hotels we stayed in. Our room had a mini fridge and a microwave which was a GameChanger for us with kids - got some groceries and the staff had no issues with providing us with cutlery. Restaurant was excellent and good selections for kids and adults. While there is a restaurant in the hotel, it is only open for breakfast or supper (after 4pm). The hotel is within walking distance of TESCO. (7minutes) which we used a bit. You can walk to the Three Bridges train station (about 17 minutes) and there is a bus stop about a 7 minute walk that will take you to Gatwick airport. Things to note: there is no airport shuttle from this hotel. You can order a taxi (about £28) to Gatwick Airport, or you can get a £8 Uber to the train station and get to the airport that way. We used the bus, it was a 7 minute walk to the bus stop (bus 100) to Gatwick airport. Hotel is sitting on a busy roadway. Loudness could depend on room location. Air conditioning in the room was super loud when it cuts in. We did try not to use it, but it was a warm couple of days in Gatwick so we had too.
Overnattede 3 nætter i maj 2024
Svar fra Reception team den 22. maj 2024
Dear Tara!Thank you so much for a detailed review of your recent stay with us, that is highly appreciated. We are pleased to see that you and your family had an amazing time in our hotel and appreciated its amenities, the food and our lovely staff.The loudness of AC has been raised with our maintenance team, we apologise for the discomfort you have faced.We hope we can welcome you again at some point in future!Best wishes

10/10 Fremragende

Russell

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was friendly and helpful. Hotel and room was absolutely spotless. Great place to stay and worth the money.
Overnattede 1 nat i maj 2024
Svar fra Reception team den 20. maj 2024
Dear Russell!We would like to thank you for leaving a review of your stay. It is amazing to see that you enjoyed your time here and found the staff approachable and helpful as well as appreciated the quality of the rooms.Looking forward to welcoming you again in future.Best wishes

8/10 Udmærket

Veronica

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely country setting not far from Gatwick.
Overnattede 1 nat i maj 2024
Svar fra Reception team den 20. maj 2024
Dear Veronica!Thank you for your review. We are pleased to see that you had a good time at our hotel and appreciated the location.Until next time

10/10 Fremragende

Barbra

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was very close to Gatwick Airport. Arrived at hotel via the metro bus which stopped about .3 mile from hotel. Also, close to train station into London. Paid extra to have the breakfast which was a good selection of food…a traditional English breakfast. Hotel was clean & in a safe area.
Overnattede 1 nat i maj 2024
Svar fra Reception team den 17. maj 2024
Dear Barbra!Thanks a lot for reviewing your recent stay. We are pleased to see that you had a comfortable and pleasant stay at Sandman Signature London Gatwick and appreciated the location, the breakfast offering and the cleanliness of the room.We hope to welcome you again at some point in future.Take care!

2/10 Forfærdeligt

Jessics

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Reception team den 15. maj 2024
Good evening!Thank you for your review. We would like to apologise for not meeting your expectations on this occasion. If you could kindly reach out to us directly to discuss what we could have done to make your stay more comfortable, that would be appreciated.Kind regards

10/10 Fremragende

Ryan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Reception team den 14. maj 2024
Dear Ryan!We are glad to see that 5/5 rating and we assume you had an amazing stay at Sandman Signature London Gatwick. We would love to welcome you again in future!All the best,

10/10 Fremragende

Leslie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 8 nætter i maj 2024
Svar fra Reception team den 14. maj 2024
Hi Leslie!Thank you for rating your stay with us. It seems like we have met your expectations on this occasion.We hope to see you again in future.Take Care!

8/10 Udmærket

Carissa

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Georgina den 11. maj 2024
Hi Carissa,Thank you for choosing Sandman Signature London Gatwick Hotel. From your rating, it looks like we have met most of your expectations. Thank you so much, You can tell us more where can we improve, Until your next visit.

10/10 Fremragende

Michael

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
No airport shuttle. Parking a tad expensive
Overnattede 1 nat i maj 2024
Svar fra Reception team den 9. maj 2024
Hi Michael, Thank you for choosing Sandman Signature London Gatwick Hotel. By your rating it looks like we have met all your expectations.

10/10 Fremragende

Leo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We only stayed for one night before an early flight from Gatwick. However, we were able to make use of the pool, and the early breakfast was great. The reception staff were excellent as well.
Overnattede 1 nat i april 2024
Svar fra Georgina den 9. maj 2024
Hi Leo,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that your last visit went really well and we managed to meet all your expectations.

10/10 Fremragende

ARVIN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Reception team den 9. maj 2024
Dear ArvinThank you for choosing Sandman Signature London Gatwick Hotel. From your rating, it looks like we have met your expectations. Thank you.

2/10 Forfærdeligt

Deana

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bathroom was dirty with hair all over. We could not shower. Staff was rude and unhelpful.
Overnattede 1 nat i april 2024
Svar fra Reception team den 1. maj 2024
Dear guest!Thank you for leaving a review of your stay. It saddens us to hear that we have not managed to meet your expectations. Your concern has been raised with the housekeeping department.Kind regards

8/10 Udmærket

Kevin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Had to pay for pool,parking good if you stay 3 nights or more I didn’t have to pay.
Overnattede 1 nat i april 2024
Svar fra Reception team den 1. maj 2024
Dear Kevin!Thank you so much for leaving a review of your stay! It is great to know that you enjoyed our hotel and its facilities.Until next time!

10/10 Fremragende

Bonnie

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Hotel was clean and perfectly located for getting to the airport. Not really any local amenities, about a 10-15 minute walk to a store.
Overnattede 1 nat i april 2024
Svar fra Reception team den 28. apr. 2024
Hi Bonnie!Thank you for the time you put to give us a review. We are pleased to see that you appreciated the cleanliness of the room and the proximity of the hotel to the airport.We would love to see you again soon!All the best!

10/10 Fremragende

Faith, Arouca

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and spacious room. Friendly and helpful front desk staff
Overnattede 1 nat i april 2024
Svar fra Reception team den 24. apr. 2024
Hi Faith!Thanks a lot for your warm words and it is great to hear that you enjoyed your stay at Sandman Signature London Gatwick. We would love to welcome you again in future!Take care,

8/10 Udmærket

STEPHEN

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very comfortable and the staff were helpful and friendly
Overnattede 1 nat i april 2024
Svar fra Reception team den 24. apr. 2024
Dear Stephen!Thank you for reviewing your stay. We are thrilled to see that you found your room comfortable and had a great experience with our staff.All the best!

8/10 Udmærket

stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Perfect for pre flight stay. Convenient for airport and parking on sitr
Overnattede 1 nat i april 2024
Svar fra Georgina den 22. apr. 2024
Dear Stephen,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that your last visit went really well. And our services suits your needs.

10/10 Fremragende

Dawn

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
An excellent experience from start to finish! Great concierge service, check-in was a breeze, the bar and restaurant options were top notch, staff was wonderful, and the room was quite spacious. Will definitely be returning.
Overnattede 1 nat i april 2024
Svar fra Guest Service Manager den 19. apr. 2024
Hi Dawn.Thank you for choosing Sandman Signature London Gatwick Hotel. I am delighted to read your review and from the rating you had given us, we have met all your expectations. Thank you and I hope to welcome you back so soon :)

10/10 Fremragende

Becky

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay
Overnattede 1 nat i april 2024
Svar fra Georgina den 9. apr. 2024
Hi Becky,Thank you for choosing Sandman Signature London Gatwick Hotel. It appears to me that you had a great stay from your rating. I hope to welcome you back so soon :)

6/10 Okay

Alan

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything ok. Dining limited, especially for vegetarians. Ask for a late check out for 2pm, was offered check at 12pm.for free or I had to.pay from 11am to 2pm, which I had to do, be nice if they could still had given me the 11am.to 12pm.free, leaving me to pay for 2hrs instead of 3. Although still got a call at 11am getting me out the showe to tell me I had to leave the room at 11, whici didn't have too. Alarm test was planned for 1030 but went off at 1130, freaked my youngest out a touch. Would i stay again, probably not.for the one night, I'd use a travelodge or Premier inn.
Overnattede 1 nat i april 2024
Svar fra Georgina den 9. apr. 2024
Hi Alan, Thank you for choosing Sandman Signature London Gatwick Hotel. It saddens me that we did not meet all your expectations and I would like to apologize for the inconvenienced it cause you and your daughter.

10/10 Fremragende

Edward

Overnattede 1 nat i marts 2024
Svar fra Guest Service Manager den 21. apr. 2024
Dear Edward,Thank you for choosing Sandman Signature London Gatwick Hotel. From your rating it appears that we have met all your expectations and we are happy about it. Until your next visit. :)

8/10 Udmærket

Aileen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were friendly and helpful. Very comfortable bed.
Overnattede 1 nat i marts 2024
Svar fra Reception team den 31. mar. 2024
Dear Aileen! Thank you for your feedback, it is great to see that you enjoyed your stay at Sandman Signature London Gatwick! Until next time!

10/10 Fremragende

Phil

Great place to stay, would recommend.
Overnattede 5 nætter i marts 2024
Svar fra Reception team den 27. mar. 2024
Hello Phil!Your comment is highly appreciated and it is great to know that you enjoyed your stay and would recommend our hotel to others!Take care!

10/10 Fremragende

Sinara

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I will come back to stay at this hotel.
Overnattede 1 nat i marts 2024
Svar fra Reception team den 27. mar. 2024
Dear Sinara!Thanks a lot for your review, we are thrilled to see that you loved your stay at Sandman Signature London Gatwick and we can not wait to see you again in future!All the best!

10/10 Fremragende

Darren

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and beds are comfortable and near to the airport
Overnattede 1 nat i marts 2024
Svar fra Dmitrijs / Guest Service Agent den 25. mar. 2024
Hi Darren!Thank you for your review! It is great to see that you enjoyed your time at our hotel and found the location convenient. Take care and all the best!

10/10 Fremragende

Barbara

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a really great hotel. Lovely Reception area. I checked in at 1am and Brijesh was on duty, He was amazing and definitely get 5 Stars from me. Facilities were great. Had a fridge and a microwave and a lovely lounge area in the room. Tea making facilities were great. Parking facilities were great too. Breakfast was superb. I always love a hotel that offers fried eggs (not just scrambled) and fresh fruits and fresh pastries.
Svar fra Dmitrijs / Guest Service Agent den 23. mar. 2024
Hi Barbara!Thank you for your time to leave a review of your stay! We are thrilled to know that you enjoyed your time at Sandman Signature London Gatwick. Brijesh will definitely appreciate your warm words :). We hope we will see you at some point again in future!All the best,

10/10 Fremragende

kevin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great overnight stay - 10 mins drive to Gatwick, Would definitely stay again.
Overnattede 1 nat i marts 2024
Svar fra Guest Service agent den 21. mar. 2024
Dear Kevin, Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that we have met all your expectations and I am looking forward to welcome you back. :)

8/10 Udmærket

Carolyn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient hotel for Gatwick lovely rooms and good staff
Svar fra Reception team den 18. mar. 2024
Dear Carolyn!It is great to see that you a good time in our hotel and appreciated the location of the hotel and our staff. We would love to see you at Sandman Signature London Gatwick again!All the best!

10/10 Fremragende

Julie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and the food was great. A lot farther from the airport than I expected.
Overnattede 1 nat i marts 2024
Svar fra Georgina den 13. mar. 2024
Hi Julie,Thank you for choosing Sandman Signature London Gatwick Hotel. By the looks of the rating you had given us, it appears to me that we have met your expectations on facilities and services. Thank you once again :)

10/10 Fremragende

Juan L

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra reception den 14. mar. 2024
Hi Juan,.Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased by the looks of the rating you gave us that we managed to meet your expectations.

10/10 Fremragende

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Family stay before flight
Overnight stay before flight from Gatwick. Perfect location and very easy process for checking in and out. Nice meal and drinks too.
Overnattede 1 nat i februar 2024
Svar fra reception den 28. feb. 2024
Hi Michael,Thank you for choosing Sandman Hotel. I am pleased that your stay went great and and enjoyable.

4/10 Dårligt

Jack

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Paid twice!
Nice hotel and room was great, but my check in was ruined as I have paid twice for the same booking, I was told I would be refunded but apparently that will take 3 days to come into my account. Not impressed, poor handling of the situation.
Overnattede 1 nat i februar 2024
Svar fra Georgina den 26. feb. 2024
Dear Jack,I apologise for the inconvenience this situation had brought you. I looked into it and find that this was your third visit and the first two visits were good experiences so I will make sure that on your next visit staff member will be more careful.

10/10 Fremragende

Mircea Marian

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Guest Service agent den 25. feb. 2024
Hi Mircea,Thank you for the 10 star rating. I am pleased that we have met all your excpecatations. Until your next visit :)

10/10 Fremragende

Kerry

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good hotel
A lovely hotel and very convenient. Staff are friendly. Would definitely return.
Overnattede 1 nat i februar 2024
Svar fra Dmitrijs / Guest Service Agent den 23. feb. 2024
Dear Kerry!Thank you for your review! What a pleasure it is to see that we have met your expectations and you had a great time in our hotel. Can not wait to welcome you again in future.Best regards.Dmitrijs

8/10 Udmærket

Martin

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pleasant hotel , decent location
Good enough for 1 night - pre flight or business.
Overnattede 1 nat i februar 2024
Svar fra reception den 21. feb. 2024
Hi Martin,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that we have met your expectations. Until your next visit.

10/10 Fremragende

G

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great airport stopover
Great Hotel to stay near Gatwick Airport. 10 mins away by car.
Overnattede 1 nat i februar 2024
Svar fra Dmitrijs / Guest Service Agent den 17. feb. 2024
Dear Gavin!Thank you for your review! What a pleasure it is to see a 10/10 rating and we are glad to see that you appreciated the location of the hotel. We would love to welcome you again in future!All the best!

10/10 Fremragende

patricia

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Just enjoyed my stay ,meet up with family ,which was great ,tks so much .
Overnattede 2 nætter i februar 2024
Svar fra Georgina den 15. feb. 2024
Hi patricia,Thank you for choosing Sandman Signature London Gatwick Hotel, I am pleased that you had an enjoyable stay. Until next time :)