Copthorne Way, Copthorne, West Sussex, Crawley, England
Anmeldelser
7,8
Godt
Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 240 af i alt 900 anmeldelser" "
10 - Fremragende
240
Bedømmelse på 8 − Udmærket. 384 af i alt 900 anmeldelser" "
8 - Udmærket
384
Bedømmelse på 6 − Okay. 173 af i alt 900 anmeldelser" "
6 - Okay
173
Bedømmelse på 4 − Dårligt. 63 af i alt 900 anmeldelser" "
4 - Dårligt
63
Bedømmelse på 2 − Forfærdeligt. 40 af i alt 900 anmeldelser" "
2 - Forfærdeligt
40
8,2/10
Rengøring
7,8/10
Service og personale
8,0/10
Faciliteter
7,6/10
Overnatningsstedets tilstand og faciliteter
Anmeldelser
8/10 Udmærket
Verificeret rejsende
Forretningsrejsende
3. okt. 2019
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hyggeligt sted. Dejlige fælles faciliteter og opholds lounges, samt god restaurant. Nogle værelser kunne godt trænge til en opdatering, især badeværelset.
Verificeret rejsende
Overnattede 1 nat i oktober 2019
Svar fra Alex McNamara den 10. okt. 2019
Dear guest,
Thank you so much for this encouraging 4* rating. We very much hope to welcome you again at the hotel in the near future.
Warm regards,
Alex McNamara
PA to the Hotel Manager
6/10 Okay
Jan, Denmark
14. okt. 2018
Nice Hotel for a stopover
Great location close to Gatwick Airport. Gold for a stopover before your flight or if you have business in the area.
Jan
Overnattede 1 nat i oktober 2018
Svar fra Guest Relations Manager den 30. okt. 2018
Thank you very much indeed for your review and your nice words. We are glad you enjoyed your stay.
Best wishes
Guest Relations Manager
10/10 Fremragende
Karl
27. apr. 2018
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Kanon godt
Fantastisk sted og omgivelser. Hyggelig stemning. God mad.
Karl
Svar fra Guest Relations Manager den 22. maj 2018
Thank you very much for your recent review. We are so glad you enjoyed the hotel and surroundings. We very much look forward to welcoming you back in the future.
Best Wishes
Guest Relations Manager
10/10 Fremragende
Verificeret rejsende
2. dec. 2015
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Relaxing adn peaceful, just bad lighting in the bar and dining area
Verificeret rejsende
10/10 Fremragende
Verificeret rejsende
29. okt. 2015
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfectly relaxing and comfortable
Enjoyed our stay as a stopover
Very relaxing hotel with good service and food
Verificeret rejsende
8/10 Udmærket
Verificeret rejsende
9. aug. 2015
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Verificeret rejsende
8/10 Udmærket
Hanne, Helsingør
11. aug. 2014
Synes godt om: Rengøring, værelsets komfort
Mere udseende end indhold
Godt stort familyroom tæt på Gatwich men for mange ekstraudgifter og mangelfulde oplysninger. Vær opmærksom på at swimmingpool ikke ligger på hotellet men i nærliggende gym og at den kun er åben for børn om eftermiddagen.
Hanne
8/10 Udmærket
Christian, Japan
27. aug. 2013
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Tæt på Gatwick lufthavn og motorvej.
Pragtfuld hotel i grønne omgivelser, én af de få hoteller stadig i engelsk stil. Pænt og rent overalt. Indbydende restauranter og barer, hvor man henholdsvis få serveret god mad af rigtig venlige tjenere. God og positiv modtagelse i receptionen. Gode parkeringsforhold og i det hele taget 3 rigtig dage før vi skulle videre nord på.
Christian
2/10 Forfærdeligt
Verificeret rejsende
6. jul. 2013
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Reseption lukket og ingen service
Dårligt
Verificeret rejsende
6/10 Okay
Verificeret rejsende
9. jan. 2013
ok til prisen
der var lidt for mange problemer med internet og tv ellers rigtig fint.
Verificeret rejsende
10/10 Fremragende
Tony
Forretningsrejsende
1. feb. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Tony
Overnattede 2 nætter i januar 2021
Svar fra Torsten den 2. feb. 2021
Dear Tony
thank you very much for the 5* excellence.
We hope to see you soon again.
Kind regards
Torsten
Hotel Manager
10/10 Fremragende
Phill
Forretningsrejsende
21. jan. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Thanks !!
Very impressed with the attitude and helpful staff at The Copthorne- it’s very difficult during COVID but Peter and Toni do their best to ensure everything available is explained fully and keep a smile on their face throughout!
All the staff were very very pleasant and the hotel might require an update after the covid recovery but it’s very clean warm comfortable and value for money
Thank you
Phill
Overnattede 1 nat i januar 2021
Svar fra FOM den 23. jan. 2021
Dear Guest,
Thank you for leaving such a lovely review of your recent stay. I am pleased you found the staff friendly and the hotel good value for money, I will share this feedback with my colleagues. I have passed on your feedback in regards to upgrades needed after Covid and this feedback is much appreciated.
I hope we get the opportunity to welcome you back in the future
Kind Regards
Toni Reeves
Front Office Manager
8/10 Udmærket
Andrew
19. jan. 2021
Andrew
Overnattede 1 nat i januar 2021
Svar fra FOM den 30. jan. 2021
Dear guest,
Thank you for taking the time to give us a 8/10 rating on your stay.
I trust all was well when you were here and look forward to welcoming you back should you require a hotel in the area again
Kind regards
Toni Reeves
Front Office Manager
6/10 Okay
JILL
15. jan. 2021
JILL
Overnattede 1 nat i januar 2021
Svar fra FOM den 30. jan. 2021
Dear Guest,
Thank you for rating your recent stay with us. We would love to hear how we could have done better so if you have the time would like to hear from you to gain further information.
I wish you well and hope we get to welcome you again
Kind regards
Toni Reeves
Front Office Manager
10/10 Fremragende
paul
Forretningsrejsende
13. jan. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
paul
Overnattede 1 nat i januar 2021
Svar fra FOM den 15. jan. 2021
Dear Guest,
Thank you for taking the time to give us an amazing 10/10 rating. My colleagues will be delighted when I share this with them. I am sure they will appreciate the recognition of all their hard work during these testing times.
I hope we het the opportunity to welcome you back in the future.
Kind regards
Ton Reeves
Front Office Manager
10/10 Fremragende
Douglas
9. jan. 2021
Douglas
Overnattede 1 nat i januar 2021
Svar fra FOM den 23. jan. 2021
Dear Guest,
Thank you for taking the time to leave a 10/10 rating on your recent stay.
I hope we get to welcome you back in the future
Kind Regards
Toni Reeves
Front Office Manager
10/10 Fremragende
Efi
9. jan. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Efi
Overnattede 3 nætter i januar 2021
Svar fra FOM den 15. jan. 2021
Dear Guest,
Thank you for giving us a 9/10 rating. I trust you enjoyed your stay with us and hope we get to see you in the future
Kind regards
Toni Reeves
Front Office Manager
10/10 Fremragende
Hayley
Forretningsrejsende
6. jan. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good hotel, doing it's best
Very friendly, helpful staff
Hayley
Overnattede 4 nætter i januar 2021
Svar fra FOM den 15. jan. 2021
Dear Guest,
It was a pleasure to read your review and to know that you found the staff to be friendly and helpful. I will pass your feedback to my colleagues as I am sure they will appreciate notice of their hard work.
Kind regards
Toni reeves
Front Office Manager
8/10 Udmærket
Kofi
4. jan. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lockdown Christmas..
Difficult period of lockdown but staff were friendly and did everything they could to make it a pleasant stay...
Kofi
Overnattede 12 nætter i december 2020
Svar fra FOM den 15. jan. 2021
Dear Guest,
Thank for taking the time to write your feedback and to notice the hard work from our staff during the current times.
I am delighted you enjoyed your stay with us and I hope we get to welcome you back in the near future.
Kind regards
Toni Reeves
Front Office manger
8/10 Udmærket
Jim
Forretningsrejsende
22. dec. 2020
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Jim
Overnattede 1 nat i december 2020
Svar fra Torsten den 30. dec. 2020
Dear Jim
thank you for your excellent rating. Wishing you well for 2021. Hope to see you soon again.
Torsten
Hotel Manager
4/10 Dårligt
Paul
21. dec. 2020
Paul
Overnattede 1 nat i december 2020
Svar fra FOM den 1. jan. 2021
Dear Guest,
Thank you for choosing to stay with us and leave a 4/5 rating. I trust you had a pleasant say and we et the opportunity to welcome you back in the future
Kind regards
Toni Reeves
Front Office Manager
10/10 Fremragende
Rees
19. dec. 2020
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rees
Overnattede 1 nat i december 2020
Svar fra Torsten den 30. dec. 2020
Dear Reece
thank you for the great rating. We hope to see to soon again. Best wishes for 2021.
Torsten
Hotel Manager
8/10 Udmærket
Sarah
18. dec. 2020
Sarah
Overnattede 1 nat i december 2020
Svar fra Torsten den 29. dec. 2020
Dear Sarah
thank you for the 4*. I trust you enjoyed your time on the hotel.
Kind regards
Torsten
Hotel Manager
10/10 Fremragende
Éric
10. dec. 2020
Éric
Overnattede 1 nat i december 2020
Svar fra Torsten den 30. dec. 2020
Dear Eric
thank you for the great rating. We hope to see to soon again. Best wishes for 2021.
Torsten
Hotel Manager
4/10 Dårligt
John Scott Works
Forretningsrejsende
10. dec. 2020
Synes godt om: Værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Bathroom / Shower is dangerous
Putting a 5'10" person in a room where they can't stand upright in the shower is poor .... and dangerous. But that's what happens if you're given room 418.
John Scott Works
Overnattede 1 nat i december 2020
Svar fra Torsten den 12. dec. 2020
Dear John Scott Works
thank you for your feedback. We are sorry to hear that you feel that the facilities are not suitable. The hotel is a traditional built house with sloping ceilings. Some bedrooms are affected by it.
Let us know on the next visit and we see that we allocate a ground floor room with even ceiling.
Best wishes
Torsten
Hotel Manager
6/10 Okay
Bridget
Rejste med familie
4. dec. 2020
Synes ikke om: Værelsets komfort
The staff mostly friendly in particular reception and maintainnce who we had to call uoon and change rooms as ours had a broken lick on window not sedure. Our room was freezing, infact the hotel was cold. The restaurant had a small heater. I understand we have just come out of lockdown but l think the hotel should be getter prepared for guests
Bridget
Overnattede 1 nat i december 2020
Svar fra Torsten den 6. dec. 2020
Dear Bridget
thank you for your feedback. I appreciate in particular the recognition of the service efforts by the team.
I am sorry to hear that it was cold during your stay. We see what we can do to increase the temperature.
Wishing you well and hope to see you soon again.
Torsten
Hotel Manager
8/10 Udmærket
Linus
Forretningsrejsende
30. nov. 2020
Synes godt om: Rengøring, service og personale
Bra
Bra hotell en kort bilfärd från Gatwick flygplats.
Linus
Overnattede 3 nætter i november 2020
Svar fra Torsten den 6. dec. 2020
Dear Linus
thank you for the positive rating. We are only a short distance away from the airport but far enough not to have any of the usual implications that would come with an airport hotel.
Kind regards
Torsten
Hotel Manager
6/10 Okay
ADAM
Forretningsrejsende
15. nov. 2020
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hot water in both taps
In the bathroom, the sink and bath didn't have any cold water, both taps had scalding hot water and we were unable to have a shower or wash our teeth as the water temperature was that of a boiled kettle.
ADAM
Overnattede 1 nat i november 2020
Svar fra Torsten den 19. nov. 2020
Dear Adam
thank you for your review. I am sorry for the encountered problem with the water. I thank you for highlighting this to us at the time so that we can take appropriate action to resolve the problem.
I trust we had been able to offer an alternative room to use the bath instead.
Please let me know if there was any other feedback to be share with us.
Kind regards
Torsten
Hotel Manager
6/10 Okay
I
14. nov. 2020
I
Overnattede 3 nætter i november 2020
Svar fra Torsten den 25. nov. 2020
Dear I
thank you for the rating. Please let us know if there is somewhere we can improve on.
We appreciate feedback and strive to make it the best experience possible.
Wishing you well
Kind regards
Torsten
Hotel Manager
10/10 Fremragende
David
Forretningsrejsende
12. nov. 2020
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Business Trip To Gatwick Area
The weather was not too good, however, after along drive the hotel was a welcome restover, it was inviting clean and warm, although lacking lots of people usually staying in hotels , all due to Covid 19 lockdown. If you have to stay away from home in these times, this would be a place you could recommend and want to stay again.
David
Overnattede 1 nat i november 2020
Svar fra Torsten den 15. nov. 2020
Dear David
thank you for the positive review. We hope to see you soon again.
Kind regards
Torsten
Hotel Manager
2/10 Forfærdeligt
Paul
Forretningsrejsende
5. nov. 2020
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Paul
Overnattede 1 nat i november 2020
Svar fra Torsten den 8. nov. 2020
Dear Paul
thank you for your rating. Please do contact me should you wish to share more detail. We are striving to give excellent customer service and I would appreciate the chance to improve.
Thanks and kind regards
Torsten
Hotel Manager
8/10 Udmærket
Tara
4. nov. 2020
Tara
Overnattede 1 nat i november 2020
Svar fra Torsten den 15. nov. 2020
Dear Tara
thank you for the 4*. I hope to see you soon again.
Kind regards
Torsten
Hotel Manager
10/10 Fremragende
S
2. nov. 2020
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnight break
Booked night away for Wife’s birthday hotel very clean and very good service
S
Overnattede 1 nat i november 2020
Svar fra Torsten den 8. nov. 2020
Dear S
thank you for sharing your great experience with the community. It was a pleasure to have you in the hotel and I hope to see you soon again.
Thanks and kind regards
Torsten
Hotel Manager
8/10 Udmærket
Verificeret rejsende
29. okt. 2020
Synes godt om: Rengøring
Verificeret rejsende
Overnattede 2 nætter i oktober 2020
Svar fra Torsten den 12. dec. 2020
Thank you for the 4 stars.
6/10 Okay
Damian
29. okt. 2020
Damian
Overnattede 3 nætter i oktober 2020
Svar fra Torsten den 10. nov. 2020
Dear Damian
thank you for your rating, I trust all was well.
We are hoping to see you soon again.
Kind regards
Torsten
Hotel Manager
2/10 Forfærdeligt
Darryl
29. okt. 2020
Darryl
Overnattede 3 nætter i oktober 2020
Svar fra Torsten den 10. nov. 2020
Dear Darryl
I am sorry to see that you have not enjoyed your stay. Please do contact us directly should you wish to give us more detail.
Thanks and kind regards
Torsten
Hotel Manager
4/10 Dårligt
Ellie
28. okt. 2020
Ellie
Overnattede 1 nat i oktober 2020
Svar fra Torsten den 8. nov. 2020
Dear Ellie
sorry to see that you did not fully enjoy your stay.
Please do let me know if you would like to share more details.
Kind regards
Torsten
Hotel Manager
10/10 Fremragende
SARAH
23. okt. 2020
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
No
SARAH
Overnattede 1 nat i oktober 2020
Svar fra FOM den 25. okt. 2020
Dear Guest,
Thank you for leaving us a 10/10 review on your recent stay
I hope we get to welcome you back in the near future
Kind regards
Toni Reeves
Front office manager
10/10 Fremragende
Claire, Nottingham
Rejste med familie
22. okt. 2020
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy check in and easy parking - no walking miles! Peter ( receptionist) was lovely and very informative. The room was fresh and clean - I loved the little touches , such as dressing gowns, slippers and water. A fab night's sleep too!
Claire
Overnattede 1 nat i oktober 2020
Svar fra Torsten den 26. okt. 2020
Dear Claire
thank you for sharing your feedback. I am happy to see that you enjoyed your stay and will pass on your feedback over Peter. He is an exceptional colleague and team player.
I trust we will see you soon again,
Best regards
Torsten
Hotel Manager
8/10 Udmærket
CD
22. okt. 2020
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
CD
Overnattede 2 nætter i oktober 2020
Svar fra FOM den 25. okt. 2020
Dear Guest,
Thank you for rating your recent stay with us. We would love to know what we could have done to make this 10/10 and ask if you have time to contact the duty manager to discuss this.
I do hope we get to welcome you back soon
Kind regards
Toni Reeves
Front office manager
10/10 Fremragende
Laura
19. okt. 2020
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Laura
Overnattede 1 nat i oktober 2020
Svar fra Torsten den 20. okt. 2020
Dear Laura
Thank you for the 5*.
We hope to see you soon again.
Best wishes
Torsten
Hotel Manager
10/10 Fremragende
Paul
Forretningsrejsende
19. okt. 2020
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Paul
Overnattede 1 nat i oktober 2020
Svar fra FOM den 25. okt. 2020
Dear Guest,
Thank you for leaving a 10* review on your recent stay.
I hope we get the opportunity to welcome you back in the near future
Kind regards
Toni Reeves
Front Office Manager
8/10 Udmærket
Martin
Forretningsrejsende
16. okt. 2020
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Martin
Overnattede 1 nat i oktober 2020
Svar fra Torsten den 18. okt. 2020
Dear Martin
thank you for the 4*. We hope to see you soon again.
Torsten
Hotel Manager
8/10 Udmærket
Philip, Roma
Forretningsrejsende
15. okt. 2020
Synes godt om: Rengøring, service og personale
Hotel ottimo, Staff anche, Colazione ottima ..... l'unica cosa e' che si sente troppi rumori la notte quando sei in camera (i muri non bloccano i rumori dall'esterno es. corridoio)
Philip
Overnattede 1 nat i oktober 2020
Svar fra Torsten den 16. okt. 2020
Dear Philip
thanks a lot for the praise over the team and the food. We really work hard to make the stay most enjoyable.
I am sorry that you heard the neighbours during your last stay. It is not a comment we get often. I will see what it is in the room that you stayed in.
I trust you will visit soon again.
Kind regards
Torsten
Hotel Manager
6/10 Okay
Danny
9. okt. 2020
Danny
Overnattede 1 nat i oktober 2020
Svar fra Torsten den 20. okt. 2020
Dear Danny
thank you for your review. Please let us know if you would like to share more detail with us.
Kind regards
Torsten
Hotel Manager
8/10 Udmærket
Luke
30. sep. 2020
Luke
Overnattede 1 nat i september 2020
Svar fra Torsten den 11. okt. 2020
Dear Luke
thank you for the rating. We hope to see you soon again.
Best Wishes
Torsten
Hotel Manager
10/10 Fremragende
Verificeret rejsende
Forretningsrejsende
26. sep. 2020
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super hôtel typiquement anglais
Verificeret rejsende
Overnattede 3 nætter i september 2020
Svar fra Torsten den 28. sep. 2020
Dear Traveller
thank you for the 5 stars.
We are proud to have been able to deliver the service of a great English Country Hotel.
We hope to see you soon again.
Torsten
Hotel Manager
8/10 Udmærket
RAYMOND
22. sep. 2020
RAYMOND
Overnattede 1 nat i september 2020
Svar fra Torsten den 5. okt. 2020
Dear Raymond
thank you very much for the positive rating. Please let me know if there was anything particularly well or not so well during the stay.
Hope to see you soon again.
Kind regards
Torsten
Hotel Manager
6/10 Okay
Sungjin
Rejste i en gruppe
16. sep. 2020
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel in need of renovation
The service at the hotel desk was nice. When we went for a swim the service wasn't great, she behaved as if me and my friends didn't belong there and comes to blame us for false accusations from a woman who was sharing the pool with us. There were cobwebs in the toilets, and trash left behind the television. There was dust on the bed frames and on top of drawers and it smelled like old carpet.
Sungjin
Overnattede 1 nat i september 2020
Svar fra Torsten den 23. sep. 2020
Dear Sungjin
thank you for the feedback. I have had a conversation with the gym team. It seemed that another customer made a complaint about your behaviour and the manager addressed you consequently.
You may understand that this is always a difficult situation as one cannot dismiss any claims made.
I appreciate your feedback over the cleanliness. I have addressed the Housekeeping team and inspected a few rooms. It seems to have been an isolated incident.
Thank you for bringing it to my attention and please accept my apologies for the shortfall in service.
Kind regards
Torsten
Hotel Manager
4/10 Dårligt
Verificeret rejsende
14. sep. 2020
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Staff pleasant
Unfortunately our room smelt of dampness, the cleanliness was poor, the AC was so loud and didn’t work properly ..
I am contacting the hotel today, as I wasn’t impressed...
Verificeret rejsende
Overnattede 3 nætter i september 2020
Svar fra Torsten den 18. sep. 2020
Dear Traveller
thank you for your feedback. Indeed we are not currently operating the AC. Please do ask for myself when contacting the hotel so we can discuss details.
Looking forward to hearing from you.
Torsten
Hotel Manager