Dear Theresa, a "2 out of 5" review is certainly not taken lightly and when time permits I would welcome you to provide feedback directly to me to provide details as to why our resort did not meet your expectations. SAii for Now,Irina LadnyukGuest Experience Managergem.laguna@saiiresorts.com

Dear Martin, thank you very much for choosing to spend your vacation with us at SAii Laguna Phuket. It was wonderful to learn that overall you had a nice and relaxing stay. We greatly appreciate your kind comments about our resort and the resort facilities as well as our beachfront location. Thank you also for mentioning the Laguna shuttle service which provides free transportation by road or by ferry boat within the Laguna resort area. It would be our pleasure to have you return once again to our piece of paradise.SAii For Now,Irina LadnyukGuest Experience Manager

Thomas, thank you for choosing to spend your Phuket vacation with us at Outrigger Laguna Phuket Beach Resort. It was our pleasure to welcome you to our piece of paradise and we kindly thank you for the 10 out of 10 rating! The team and I are very much looking forward to welcoming you again for another memorable and enjoyable stay. Kindest Regards Leah Matters

Thank you Gitte for choosing to spend your Phuket vacation with us at Outrigger Laguna Phuket Beach Resort. We are delighted to have hosted you in our tropical paradise. Your time in reviewing and providing valuable feedback regarding your recent stay is sincerely appreciated. We do hope to welcome you once again to Laguna, Phuket. Kindest Regards Leah Matters

Thank you kindly for your time in writing and sharing your feedback regarding your Phuket vacation with us at Outrigger Laguna Phuket Beach Resort. It was a pleasure to be your host. Peter, we certainly hope to have the opportunity to welcome you again in the near future. Until then, Sawasdee. Kindest Regards Leah Matters

Wow, thank you kindly Jan for the 10 star rating. We are pleased that you choose to spend your vacation with us and we do hope to welcome you once again in the near future to Outrigger Laguna Phuket Beach Resort. Kindest Regards Leah Matters

Tonny, thank you for choosing to spend your Phuket holiday with us at Outrigger Laguna Phuket Beach Resort. We are delighted that your overall experience exceeded your expectations and you have left with fond memories. We hope to welcome you again soon! Kindest Regards Leah Matters

Thank you Sabrina for your time in rating and reviewing your recent stay with us at Outrigger Laguna Phuket Beach Resort. We are appreciative of the 5 star rating and delighted that you enjoyed your time with us in our piece of paradise. We do hope to have the opportunity to welcome you again in the near future. Until then, Sawasdee. Kindest Regards Leah Matters

Thank you for the five star review and for choosing to spend your vacation with us at Outrigger Laguna Phuket Beach Resort. We are pleased that you had a relaxing and enjoyable holiday admiring the views of the Andaman Ocean everyday. We thank you for the recommendation and look forward to welcoming you again in the near future. Kindest Regards Leah Leah Matters

Dear Rebecca, we are delighted to know that you enjoyed every moment of your stay with us and found our location perfect. Thank you for the review and for highlighting our SAiiLanders as being friendly and professional at all times.We hope to have a chance to welcome you back soon.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Eileen, happy guests make us happy, so this is fantastic to read. We are so glad that you had a great stay with us at SAii Laguna Phuket. Thank you for highlighting the resort facilities, the quality of the food and the beachfront location.The team and I look forward to welcome you back to SAii Laguna Phuket in the future.SAii for Now,Irina LadnyukGuest Experience Manager

Dear David, thank you for choosing SAii Laguna Phuket. We are grateful for your 5-star review. Thanks for sharing your rating here on this forum.We hope to have the pleasure to welcome you again soon to our piece of paradise.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Noriteru, thank you very much for sharing your high rating with us and with other travelers.The entire team and I look forward to welcoming you back to SAii Laguna Phuket in the near future.SAii For Now,Irina LadnyukGuest Experience Manager

Dear Emi, seeing that you had a 5-Star experience is the best thing we could hope for. Thank you for taking a moment to rate SAii Laguna Phuket. We look forward to having you as our guest again in the nearest future.SAii For Now,Irina LadnyukGuest Experience Manager

Dear Leslie, thank you very much for staying with us and for leaving us this positive review. We really appreciate the nice comments about our resort and we truly hope to welcoming you again in the near future.SAii For Now,Irina LadnyukGuest Experience Manager

Dear Igor, seeing that you had a 5-Star experience is the best thing we could hope for. Thank you for taking a moment to rate SAii Laguna Phuket. We look forward to having you as our guest again in the nearest future.SAii For Now,Irina LadnyukGuest Experience Manager

Dear Cho Kan, we are so grateful for your high rating. Thanks for sharing your rating here on this forum.We hope to have the pleasure to welcome you again soon to our piece of paradise.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Tabitha, thank you very much for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We hope to have the pleasure in welcoming you once again when you are next travelling to Phuket. SAii for Now,Irina LadnyukGuest Experience Manager

Dear Markus, it is a real pleasure to hear that you enjoyed your experience at our resort. Thank you for your very kind words about the breakfast buffet and service that you received from our SAiiLanders.We thank you for choosing to spend your vacation with us at SAii Laguna Phuket and do hope we will have the opportunity of welcome you back in the future.SAii For Now,Irina LadnyukGuest Experience Manager

Dear Nicolas, thank you for choosing to spend your Phuket vacation with us at SAii Laguna Phuket and for taking the time to post this wonderful review. It is heartwarming to learn that you had a nice and relaxing stay. Thank you for highlighting the atmosphere of resort and the hospitality of our talents. Thank you once again for those warm comments, all of us are incredibly happy and encouraged.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Shinji, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We do sincerely appreciate it. We are delighted to read that your stay was worthy of five stars. We hope to welcome you again soon to our beautiful beachfront paradise.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Nina, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

The team and I sincerely thank you for your time in reviewing your recent stay. We are delighted to read that your entire experience was amazing and you fell in love with our piece of paradise here in Phuket. Thank you also for praising all SAiiLanders for the genuine service. We hope to have a pleasure to welcome you back to SAii Laguna Phuket in the near future. SAii For Now, Irina LadnyukGuest Experience Manager

Dear Manuel, We are very grateful for your "10 out of 10". Thanks for sharing your rating here on this forum.We hope to have the pleasure to welcome you again to our piece of paradise.SAii for Now,Irina LadnyukGuest Experience Manager

Dear David, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

Dear Cheryl, we are so grateful for your "5 out of 5". The entire team and I look forward to welcoming you back to SAii Laguna Phuket in the near future.SAii For Now,Irina LadnyukGuest Experience Manager

Dear Yoshiyuki, thank you very much for your kind review. We are delighted to inform you that our hotel has recently undergone extensive renovation of all rooms in Lagoon wing to provide a fresh and modern experience for all of our guests. And this year we are planning to renovate all rooms in the Beach Wing.Thank you for choosing to stay with us and we hope to have a pleasure to welcome you back to our beachfront paradise in the near future. SAii For Now, Irina LadnyukGuest Experience Manager

Dear Yeongcheol, thanks for sharing your high rating here on this forum.We hope to have the pleasure to welcome you again soon to our piece of paradise.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Antoine, many thanks for choosing to stay with us at SAii Laguna Phuket. We greatly appreciate your rating and hope to welcome you again in the future.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Rui, thank you for your time in writing and providing valuable feedback regarding your recent stay with us in our piece of paradise. We are delighted to read that you enjoyed your stay and would like to thank you for recognising our SAiiLanders who provide genuine and friendly service. Thank you again for your kind comments and we look forward to welcome you back to our beautiful destination here in Phuket.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Hiromi, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

Dear Atsuyuki, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We do sincerely appreciate it. Hope to welcome you again.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Laura, many thanks for choosing to return to our resort for a third time. I was delighted to read that you had an enjoyable stay and would like to thank you for highlighting the resort facilities including the benefits and service you received as part of our club room package.I do hope we will have the pleasure of welcoming you back to our resort again in the future.SAii for Now, Irina Ladnyuk Guest Experience Manager

Dear Douglas, all of us truly appreciate your high rating. Thank you for taking a moment to rate SAii Laguna Phuket.The team and I look forward to welcoming you back to our beautiful resort in the near future.SAii For Now,Irina LadnyukGuest Experience Manager

Dear David, thank you very much for the highest rating, but mostly for visiting us despite so many options in Phuket.We hope to have the pleasure in welcoming you once again when you are next travelling to Phuket. SAii for Now,Irina LadnyukGuest Experience Manager

Dear Gesa Kristina, thank you very much for choosing to stay with us at SAii Laguna Phuket and for taking the time to provide your positive review. We are happy to share that our rooms and suites in the Lagoon wing have been fully renovated and next year we are planning to renovate all room in Beach wing. Thank you also for you kind comments about our SAiiSational breakfast buffet, beachfront location and friendly service. Thank you one more time for your kind feedback and we do hope we will have the opportunity to welcome you back to our tropical paradise in the future.SAii for Now, Irina Ladnyuk Guest Experience Manager

Dear Dany, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We do sincerely appreciate it. SAii for Now,Irina LadnyukGuest Experience Manager

Dear Jin Hee, thank you very much for choosing SAii Laguna Phuket and for taking the time to share your feedback. I was delighted to read that your kids had fun in the pool and on our water slide and would also like to thank you for highlighting the club experience. We do hope we will have the pleasure of welcoming you back to or resort in the future.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Junyoung, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

Dear Rebecca, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

Dear Robert, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for Now, Irina LadnyukGuest Experience Manager

Dear Hayan, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for Now, Irina LadnyukGuest Experience Manager

Dear Mr. Shawn,Thank you for sharing your experience at SAii Laguna Phuket. It is always a pleasure to read such kind words. We love to know that you enjoyed our swimming pool, water slide and the beach, and look forward to see you again soon.SAii for Now,Miki Shashan ZhangGuests Experience Manager

Dear Xinzhi, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

Dear Stuart, thank you for choosing SAii Laguna Phuket and thank you one more time for the amazing feedback. We were delighted to read that you had a great stay and enjoyed the ambiance of the resort. It was great to read also that you would definitely return to stay with us again, and we look forward to welcoming you back when you do.SAii for Now,Irina LadnyukGuest Experience Manager

Dear HyoJoong, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We do sincerely appreciate it. We are delighted to see that your stay was worth 10 out of 10. We hope to welcome you again soon to our beautiful beachfront paradise.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Ramon, thank you for your return, this itself is the most rewarding compliment we can ever receive. We are delighted to read that our team members, especially Khun Rum, were attentive, helpful, pleasant and earnest in delivering and ensuring your needs were met. Your feedback regarding the condition of our resort is sincerely appreciated. We are happy to share that the hotel is undergoing renovation of rooms and suites in the Lagoon wing with infrastructure changes to match a modern look and feel and next year we are planning to renovate all room in Beach wing.Thank you very much for our kind feedback and we do hope we will have the opportunity to welcome you back to our resort in the future.SAii for Now, Irina Ladnyuk Guest Experience Manager

Dear Sihyoung, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We are delighted to see that your stay was worth 10 out of 10. We hope to welcome you again soon to our beautiful beachfront paradise.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Myungki, we are very sorry that you were disturbed by the mosquitoes and saddened to read that this left such a negative overall experience. We do work very hard to keep the mosquito issue under control here at the resort but unfortunately, given our natural setting with tropical landscaping, are unable to eliminate entirely. Please accept our heartfelt apologies for the inconvenience and disappointment you experienced. I have passed your feedback regarding the bacon to our food and beverage team who will certainly take it on board. On a positive note, we very much appreciate the kind comments that you made about our convenient location with many restaurant options at our doorsteps.Thank you very much for sharing your feedback and we do hope we will have the pleasure of welcoming you back to or resort in the future.SAii for Now,Irina LadnyukGuest Experience Manager