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Anmeldelser af Hotel Caribe by Faranda Grand, a member of Radisson Individuals

5 out of 5

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 525 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 297 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 101 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 38 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 39 af i alt 1000 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Not 5 nor 4 stars - 3 US / EU standard stars
First of all the Hotel is very old and suffers from lack of maintanence. Which is dissapointing relative to the experience while at the hotel and relative to the photos on hotels.com. We changed rooms 5x in one week because of noise, AC problems, wrong location. None of the issues were ever fixed, but instead we were offered a new room. Very disspointed however with new rooms that were not checked for failures before they were allocated. Expect upbeat ambiance music at the breakfast buffet everyday. That was annoying. Pool was too warm. Not a cooling exerience. AC was either excessive loud or did not regulated (only on / off) Not a 5 or 4 star hotel. 3 stars US / EU standard at best.
Overnattede 6 nætter i oktober 2022
Svar fra General Manager den 18. nov. 2022
We thank you for choosing us to enjoy your days in the city. We regret for not meeting your expectations due the issues that you mention. We want to inform you that we are certainly a hotel with an old bulding, wich one it is a national and conservation monument with two additional modern buildings. On the other hand, we have a preventive and corrective maintenance program, however, due to the constant rains that have fallen in the city and throughout the Caribbean Sea, have made these tasks difficult, we hope to continue doing the renovation work to offer greater comfort to our guests and visitors. Regarding the pool, it is semi-olymic, and we do not understand why you consider that it was hot if the weather has been the coldest of all time due to rain. We continue being the favorite hotel for national and foreign families to enjoy unforgettable vacation

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Det er dejligt afslappet og hyggeligt med alle dyrene
Overnattede 6 nætter i juli 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ferie
Vi havde en dejlig ferie på Hotel Caribe. Eneste problem var, at vi havde bestilt hotellet på nettet, så der var kun to senge til os fire. Det blev der dog rettet op på. Omgivelserne er rigtigt hyggelige med hjorte, dovendyr og tucaner i haven.

8/10 Udmærket

Pranav

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great old hotel
Overnattede 5 nætter i marts 2024

10/10 Fremragende

Theodel M, Brooklyn

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The location and I love the beach

10/10 Fremragende

Adam

Rejste med familie, Rejste med familie og småbørn
Highly recommend. Better than hotels in the city centre where there is no room to hang out in peace
Overnattede 4 nætter i maj 2024

10/10 Fremragende

German

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Sarah

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A very interesting and impresive property. It seems organized, definitely clean. Nice atmosphere, pleasant staff and very polite.
Overnattede 7 nætter i maj 2024

10/10 Fremragende

michael e, Sarasota

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Simply the nicest resort...five stars
Overnattede 4 nætter i april 2024
Svar fra General Manager den 9. maj 2024
Michael we are proud to be the nicest hotel in Cartagena, thanks for leaving us your kind comments. We hope to have you again in our property.

6/10 Okay

RICHARD

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rooms were small with no balconies
Overnattede 2 nætter i april 2024
Svar fra General Manager den 9. maj 2024
Dear Richard, we are glad to inform you that we have diferent type of rooms, it all depends of your choice and rate paid, in addition to all the amenities to offer you the best experience..

6/10 Okay

elif

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I went to a hotel with my husband and chose a room with a double bed for extra space. The room was big enough and the shower was good, but the toilet did not flush properly, so we had to use the toilet in the reception area. We filled our water bottles from the shower and used the extra water to flush the toilet. It was a pain for a week! The hotel staff did not speak English, so we found it easier to figure things out on our own rather than using a translator. The housekeeping was good, they changed the sheets every day and the room smelled fresh and clean. They left different items in the room every day, such as shampoo or conditioner, and provided new towels daily. The pool area was nice with a big pool and two cold jacuzzi tubs. The pool staff was friendly and attentive, despite their limited English. However, the cocktails served at the pool were not great, so it's better to bring your own drinks. The reception staff barely spoke any English, but the bellboys were really friendly and welcoming. The breakfast was not great, but the breakfast servers were the worst. One of them yelled at me in Spanish when I tried to toast my croissant. I found it hard to communicate with them as they did not speak any English, but I guess that's not their fault. Overall, the hotel was okay, but I don't think it was worth the money. However, I would consider staying there again purely for the pool. I paid $180 ,there were slots and so many different kind of birds;it was great!
Svar fra General Manager den 24. apr. 2024
Thank you for taking the time to publish your comments regarding your recent stay at Hotel Caribe by Faranda Grand, a member of Radisson Individuals.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us thats why we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope if you consider to stay with us again in your next trip to Cartagena, you have a great experiece and exceed your expectations completely.

8/10 Udmærket

Marco Antonio

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excelente ubicación, segura, cerca de los sitios turísticos, amables.
Overnattede 3 nætter i april 2024
Svar fra Gerente General den 24. apr. 2024
Marco Antonio, gracias por hospedarte con nosotros y por dejarnos tus amables comentarios. Fue un gusto atenderte.

10/10 Fremragende

marialejandra

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 3 nætter i april 2024
Svar fra Gerente General den 24. apr. 2024
Maria Alejandra, nos encanta que hayas estado con nosotros, gracias por tu calificación, eso nos muestra que estuviste a gusto!

8/10 Udmærket

Catalina

Me tocó una habitación que daba a la calle y mucha bulla
Overnattede 5 nætter i april 2024
Svar fra Gerente General den 23. apr. 2024
Gracias por sus comentarios, esperamos que haya disfrutado al maximo de todas nuestras amenidades

10/10 Fremragende

Claudia

Overnattede 6 nætter i marts 2024
Svar fra General Manager den 9. maj 2024
Claudia, thanks for rating so highly to our hotel. We were happy to serve you as you expected.

8/10 Udmærket

Sandra

Rejste med familie og småbørn
Synes godt om: Faciliteter
Bel hôtel, mais il manque un peu d’entretien. Les salles de bains ne sont pas dignes d’un hôtel 5 ⭐️
Overnattede 3 nætter i april 2024
Svar fra Directeur Generale den 18. apr. 2024
Merci pour vos aimables commentaires et suggestions, nous rénovons déjà les chambres pour vous offrir plus de confort

10/10 Fremragende

Sonia

Synes godt om: Service og personale
Overnattede 3 nætter i april 2024
Svar fra Gerente General den 15. apr. 2024
Sonia gracias por elegirnos para tu descanso en Cartagena y por dejarnos tu calificacion, todo indica que pasaste genial!

10/10 Fremragende

Angelica Michell

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Está muy bonito y la gente que trabaja ahí es genial
Overnattede 5 nætter i april 2024
Svar fra General Manager den 15. apr. 2024
Hola Angelica, gracias por publicar tu valioso comentario, estuvimos felices de atenderte!

10/10 Fremragende

Kyla

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The pools and animals around the complex were the highlight of my stay
Overnattede 3 nætter i april 2024
Svar fra General Manager den 13. apr. 2024
Dear Kyla, Thanks to stay with us even more for your kind comments, we were glad to serve you.

10/10 Fremragende

ALBERTO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 11 nætter i marts 2024
Svar fra Gerente General den 13. apr. 2024
Alberto Gracias por preferirnos y por dejarnos su invaluable calificacion.

10/10 Fremragende

Jadem

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall, the hotel exceeded my expectations. The facilities and amenities are excellent, although there are some minor maintenance issues in the rooms. However, on the whole, the experience was positive. The beds are comfortable and well-kept. The main pool is particularly impressive, and the restaurants, gym, and beach club are all of high quality.
Overnattede 2 nætter i april 2024
Svar fra General Manager den 13. apr. 2024
Dear Jadem, we are happy to know that we have exceeded your expectations during your stat at our hotel. Thanks for posting your great experience even more to detail how comfortable were our facilities. We hope to serve you in the next future.

10/10 Fremragende

Alicia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Todo excelente
Overnattede 4 nætter i marts 2024
Svar fra Gerente General den 8. apr. 2024
Alicia! Nos encanta que haya estado todo excelente durante tu estancia, Gracias por compartir tu grata experiencia!

10/10 Fremragende

Omara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Food option was great and location also cabs outside any time . The pools where beautiful and a few options. Hot tub were nice and love the nature are kind hotel. The buffet breakfast was open till 11:30 good selection
Overnattede 6 nætter i marts 2024
Svar fra General Manager den 8. apr. 2024
Deasr Omra thanks for your kind comments, we were pleased to have you in our hotel, even more to know that you had a memorable experience!

10/10 Fremragende

Umar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i marts 2024
Svar fra General Manager den 8. apr. 2024
Dear Umar, we were happy to have you in our hotel. Thanks for your rating.

8/10 Udmærket

Asimul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room shower I was in had a poor shower curtain and also was cold. That should be fixed.
Overnattede 7 nætter i marts 2024
Svar fra General Manager den 8. apr. 2024
Dear Asimul, thanks for your rating, we are already updating rooms, we expect on your next visit you can enjoy our new rooms!

2/10 Forfærdeligt

Nestor

Synes ikke om: Rengøring, service og personale
Overnattede 2 nætter i april 2024
Svar fra Gerente General den 8. apr. 2024
Estimado Nestor, nos gustaria saber los motivos que causaron esta descalificación, en aras de tomar los correctivos del caso. Creemos en el trabajo y total disposicion de nuestro equipo, para ofrecer la mejor experiencia, de manera que le solicitamos comedidamente nos de detalles de su inconformidad para evaluarlos y hacer los ajustes a lugar.

10/10 Fremragende

Maria Carolina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024
Svar fra Gerente General den 8. apr. 2024
Maria Carolina, gracias por su valiosa calificación y por preferirnos, nos complace saber por su evaluación, que todo estuvo perfecto.

10/10 Fremragende

JUAN

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel with easy access to old city, restaurants and many beach spots
Overnattede 5 nætter i marts 2024
Svar fra General Manager den 8. apr. 2024
We are glad reading your kind comments, thanks for choosing us,

10/10 Fremragende

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy access to beach and resort was very well run
Overnattede 3 nætter i marts 2024
Svar fra General Manager den 8. apr. 2024
Dear Michael, we were glad to have you in our hotel, thanks for posting your comments.

8/10 Udmærket

Bilmarie Broco, Salinas PR

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice environment
Overnattede 4 nætter i marts 2024
Svar fra General Manager den 18. mar. 2024
Dear Mr Broco, thanks for posting your kind comment. we were glad to have you with us.

8/10 Udmærket

Ricardo

Synes godt om: Faciliteter
Bathrooms in rooms are dark and outdated
Overnattede 3 nætter i februar 2024
Svar fra General Manager den 3. mar. 2024
Dear Ricardo we were pleased to have you in our hotel, thanks for choosing us. We are already doing renovation work to improve our facilities to exceed your expectations in your next visit.

10/10 Fremragende

Katharine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was amazing — incredible food, service, amenities, and staff. Would highly recommend.
Overnattede 5 nætter i februar 2024
Svar fra General Manager den 3. mar. 2024
Dear Katherine, reading your kind comments, make us feel proud of our commited team. Thanks for sharing your great experience!

10/10 Fremragende

Kennis

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Charming hotel, very friendly staff
Overnattede 4 nætter i februar 2024
Svar fra General Manager den 26. feb. 2024
Kennis, thanks for your kind comments, we were happy to have you at the hotel.

10/10 Fremragende

Carlos

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Los arboles y animales relajan el ambiente. Buena piscina. El salón de juegos es entretenido para los niños.
Overnattede 1 nat i februar 2024
Svar fra Gerente General den 26. feb. 2024
Estimado Carlos, gracias por comentar lo bueno y lo bello que tenemos, en verdad la naturaleza nos hace diferentes y con el ambiente mas natural y agradable de la ciudad para grandes y chicos!

10/10 Fremragende

Angel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra General Manager den 26. feb. 2024
Dear Angel, your rating showed us how great was your experience in our hotel, thanks for choosing us.

10/10 Fremragende

ronal andres

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The zoo
Overnattede 4 nætter i februar 2024
Svar fra General Manager den 26. feb. 2024
Dear Rhonal, thanks for your comment and rating, we were pleased having you at the hotel.

8/10 Udmærket

Francisco

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
I liked that it was a refuge for birds and the property had nice landscaping areas. What I didn't like was was informed breakfast was till 11, but they took all the good by 10:50. Leaving the late birds with limited food. Another dislike is that the pool and Jacuzzi was closed after 8. Felt like the adults didn't have enough time.
Overnattede 6 nætter i februar 2024
Svar fra General Manager den 26. feb. 2024
Dear Francisco, Thank you for your kind comments even more for your suggestions. We will take them into account to improve these aspects. Regarding the pool schedule, it is because we have to carry out cleaning and maintenance work daily and these works, due to the chemicals used, take time to be able to put them into service for our guests.

6/10 Okay

Keith

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Beautiful but crowded
Hotel Caribe is a splendid, historic building but the grounds are somewhat crowded with newer blocks of rooms. The pool and restaurant felt crowded most of the time. Beautiful wildlife in the gardens including very tame exotic birds. Located a 15 minute drive from historic city centre where many beautiful buildings and restaurants.
Overnattede 7 nætter i februar 2024
Svar fra General Manager den 26. feb. 2024
Dear keith. Thank you for your kind comments, we hope that on your next visit you can enjoy greater tranquility in our areas, Maybe you visited us in high season, the high demand.

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra General Manager den 19. feb. 2024
Dear Paul thanks for choosing us, even more for rating us! We were pleased having you with us!

10/10 Fremragende

Dora

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel that delivered exceptional customer services.
Overnattede 4 nætter i februar 2024
Svar fra General Manager den 19. feb. 2024
Dora we are happy to find such kind comments, thanks for choosing us

4/10 Dårligt

Mike

Rejste i en gruppe
Synes godt om: Service og personale
It took three tries to get the type of room I reserved. In my first room, I didn't have the ocean view that I had reserved. It also had a refrigerator that wasn't working. And when I opened the refrigerator, a roach ran out.
Overnattede 4 nætter i februar 2024
Svar fra General Manager den 26. feb. 2024
Dear Mike, we have no words to apologize for not meeting your expectations, we have taken into account your comments to improve our customer service and avoid repetition in the future. we would like to have a second chance to have you in our hotel to provide you a better experience.

8/10 Udmærket

Ranjun, Cerritos

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra General Manager den 19. feb. 2024
Dear sir, thanks for your rating even more for choosing us!.

10/10 Fremragende

Natalie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
More group activities, open bar.
Overnattede 7 nætter i januar 2024
Svar fra General Manager den 19. feb. 2024
Dear Natalie thanks for your rating even more for your suggestions they help us to improve our services

10/10 Fremragende

JUAN

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Awesome
Overnattede 6 nætter i januar 2024
Svar fra General Manager den 1. mar. 2024
Dear Juan, we were glad having you in our hotel, thanks for choosing us!

10/10 Fremragende

LEANDRO T

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra General Manager den 5. feb. 2024
Dear Leandro, thanks for choosing us, even more for your rating. it is glad to know that everything was excellent during your stay.

8/10 Udmærket

Leanne

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
Not a radisson group hotel as advertised, nor 5*
This hotel is beautiful overall and gave a lovely resort feel. However, as an international tourist, I found so much inconsistency in the service and availability of staff. Firstly, nobody, and I mean nobody, speaks english and so we struggled to communicate with the limited spanish we had. It made us feel as though we were not the demographic that they wanted at the hotel as usually there are at least one or two bilingual employees hired to attract international tourists. Some staff at the pool area & breakfast were very cold towards us and I'm not sure the reason. There was such slow service regardless of business or time of day, inconsistencies on what was offered at breakfast depending on where you decided to sit, sometimes service in certain areas, sometimes not and not rhyme or reason to it. They say they are a Radisson group hotel on all of their branding, online, in the hotel itself, but then when you ask if they are they say no, that they are a choice group hotel. So there is no general standard or service expectation met and to be honest I'm surprised that this has met the standard of being called a 5 * hotel. Both for standard of the hotel physically, both mostly for standard of service and offerings. The 'private beach' is also not actually by the sea but rather a section of the sand cut off from the sea. The actual beach is not a nice place to go and was more of a stressful experience than relaxing with so many agressive vendors.
Overnattede 7 nætter i januar 2024
Svar fra General Manager den 2. feb. 2024
First of all, we appreciate your comments and based on these we offer excuses if we do not exceed your expectations, each suggestion is taken into account to take corrective measures and improve our customer service. In fact, a few years ago we were part of the Raddisson chain and it was acquired by the CHOICE hotel chain. We are currently in the process of implementing its quality standards.On the other hand, our staff has been known for being kind and warm with our clients, so it is surprising that you feel that they were cold to you, however we will be sharing your impressions with them for improvement if necessary. Thanks for your understanding.

10/10 Fremragende

Elias

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra General Manager den 2. feb. 2024
Elias thanks for choosing us to stay at Cartagena, even more for your rating, it means that you enjoyed our services and facilities to the fullest!

10/10 Fremragende

Pamela

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Every time I come to Cartagena I stay here, the hotel is clean, it has huge green areas, it has cute animal walking around, it’s such a stress free environment, the food is amazing and fresh, the crew is so nice and always smiling ready to help you! It’s a lot better than staying in a tall building hotel, I loved it
Overnattede 4 nætter i januar 2024
Svar fra General Manager den 2. feb. 2024
We are happy to know that we are the best place to stay every time you visit the city, thank you for choosing us again and for publishing your kind comments. Remember that you will always be very welcome at our property on your next visits.

8/10 Udmærket

Maria

Rejste med familie
Synes godt om: Rengøring
Staff overall friendly, but some real slow. Do not upgrade to beach view. Not a full beach view. Garden / pool nicely kept… relaxing. Beach is public. If you don’t mind local vendors then you’ll be okay. If not stay at hotel pool or go to other beaches.
Overnattede 8 nætter i januar 2024
Svar fra General Manager den 2. feb. 2024
Dear Maria, Thank you for staying with us, regarding your comments it is important to mention that we are located in front of the beach, we have 3 buildings with 363 rooms, many of them with sea views and others with garden views, it all depends on your choice. On the other hand, we greatly appreciate your suggestions because they help us improve our customer service.

10/10 Fremragende

Teresa

Synes godt om: Overnatningsstedets tilstand og faciliteter
Excellent property. Very comfortable and friendly. The breakfast was wonderful
Overnattede 3 nætter i januar 2024
Svar fra General Manager den 2. feb. 2024
Dear Teresa, we are very satiefied reading such kind comments, thanks for choosing us even more for sharing your great experience!