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Anmeldelser af Crystal Hotel

3.5 out of 5
Crystal Hotel
167-169 Hills Rd, Cambridge, England

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 132 af i alt 312 anmeldelser" "
Bedømmelse på 8 − Udmærket. 116 af i alt 312 anmeldelser" "
Bedømmelse på 6 − Okay. 38 af i alt 312 anmeldelser" "
Bedømmelse på 4 − Dårligt. 19 af i alt 312 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 7 af i alt 312 anmeldelser" "

8,4/10

Rengøring

8,8/10

Service og personale

7,6/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

6/10 Okay

Rene

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Slidt og langt fra byen
Søde og hjælpsomme værter. Hotellet er meget slidt og ligger lidt langt fra byen. Til gengæld var der god service og det var billigt.
Overnattede 1 nat i juli 2023
Svar fra Raymond den 20. jul. 2023
Thank you very much for your response. I am glad that your enjoyed your stay with us. Though we are 15min far from reaching the city centre we have a bus stop next to our hotel and the railway station is just a 10min walk. We also have a restaurant in our hotel which serves delicious Chinese cuisine. We hope to see you again and have a great day.

8/10 Udmærket

Jan Erik

Overnattede 1 nat i juni 2022
Svar fra Beate den 1. jul. 2022
Dear Jan Erik, Thank you for your review. I am delighted to see that you enjoyed your time with us and I hope you were able to make good use of our great location. The train station is a 10-minute walk from the hotel and the city centre can be reached in 25 minutes on foot. We offer free Wi-Fi, free parking and tea & coffee making facilities in the rooms. Our lovely team members are always happy to help and offer personal advice and recommendations if needed. I am sure you had a wonderful time in Cambridge and hope we can welcome you back to the hotel in the future.

6/10 Okay

Christian

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Eine alte Unterkunft die einer Renovierung bedürfte...
Overnattede 1 nat i april 2024
Svar fra lakshya den 6. maj 2024
Vielen Dank für Ihr Feedback. Wir bedauern, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat. Wir nehmen Ihre Anmerkungen bezüglich der Renovierungsbedürftigkeit unserer Unterkunft ernst und werden diese berücksichtigen, um unsere Einrichtungen zu verbessern. Wir hoffen, dass Sie uns in Zukunft erneut besuchen und eine verbesserte Erfahrung machen können.

6/10 Okay

nicola

Rejste med familie, Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Basic accommodation with a hostel feel; no staff for check out as they work 11-9. Room cramped.staff pleasant enough but this was not Value for money
Overnattede 1 nat i april 2024
Svar fra lakshya den 6. maj 2024
Thank you for your feedback. We apologize if your experience did not meet your expectations. We appreciate your comments regarding the check-out process and room size. Your feedback helps us identify areas for improvement, and we will take it into consideration to enhance our services. We hope to have the opportunity to welcome you back in the future and provide a better experience.

10/10 Fremragende

Robert

Synes godt om: Overnatningsstedets tilstand og faciliteter
Everything was wonderful except the bed was very hard!
Overnattede 1 nat i april 2024
Svar fra lakshya den 14. apr. 2024
Thank you, Robert, for your 5-star review! We're glad you enjoyed your stay, but we apologize for the discomfort with the bed. We appreciate your feedback and hope to welcome you back soon for an improved experience.

8/10 Udmærket

John

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Welcoming pleasant attentive staff
Overnattede 1 nat i marts 2024
Svar fra lakshya den 26. mar. 2024
Thank you for your kind words. We're delighted that you found our staff welcoming, pleasant, and attentive. Providing exceptional service is our top priority, and we're glad to hear that our team exceeded your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

10/10 Fremragende

Ellen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Welcoming staff. Easy walking distance to cafes, shopping and attractions.
Overnattede 1 nat i marts 2024
Svar fra lakshya den 10. mar. 2024
Thank you for your positive feedback. We're pleased to hear that you found our staff welcoming and enjoyed the convenient location of our hotel, within easy walking distance to cafes, shopping, and attractions. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.

6/10 Okay

penelope

Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
Overnattede 3 nætter i februar 2024
Svar fra lakshya den 3. mar. 2024
Dear Penelope, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Udmærket

Kwame

Synes godt om: Rengøring, service og personale
Good location and friendly staff! Has a restaurant as well if needed!
Overnattede 1 nat i februar 2024
Svar fra lakshya den 3. mar. 2024
Thank you for your positive feedback regarding our hotel's convenient location and friendly staff! We're glad to hear that you found our restaurant to be a convenient option. We appreciate your comments and hope to welcome you back soon for another pleasant stay!

6/10 Okay

Paul

Overnattede 1 nat i februar 2024
Svar fra lakshya den 3. mar. 2024
Dear Peter, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra lakshya den 29. jan. 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Fremragende

Catherine

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024
Svar fra Diana den 13. jan. 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

6/10 Okay

james

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Ideal for my needs, it was an old establishment, however the staff were great, and was quite happy with the onsite parking
Overnattede 1 nat i november 2023
Svar fra Diana den 13. jan. 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Diana den 13. jan. 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

4/10 Dårligt

Brett

Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
No breakfast as staff on holiday. No flexibility on check out and being hounded dead on check out time to leave.
Overnattede 1 nat i december 2023
Svar fra Diana den 13. jan. 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Fremragende

Imran

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean, spacious rooms. The en suite is really great and there’s a bus stop right next to it which makes it easy to get around
Overnattede 1 nat i november 2023
Svar fra Diana den 13. jan. 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Fremragende

Mr H

Overnattede 1 nat i november 2023
Svar fra Diana den 18. nov. 2023
Dear Mr. H, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Fremragende

Rachel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023
Svar fra Diana den 18. nov. 2023
Dear Rachel, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

6/10 Okay

Peter, Santa Barbara

Overnattede 1 nat i november 2023
Svar fra Diana den 2. dec. 2023
Dear Peter, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Fremragende

Wayne

Forretningsrejsende
Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Diana den 6. nov. 2023
Dear Wayne, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Udmærket

Ali

Overnattede 1 nat i oktober 2023
Svar fra Diana den 6. nov. 2023
Dear Ali, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Fremragende

Edina

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic
I was arriving late at night.Self check in was arranged very well. A warm room waited on arrival. All very well cleaned. Nice bfsst,welcoming staff.
Overnattede 1 nat i oktober 2023
Svar fra Diana den 6. nov. 2023
Dear Edina, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Diana den 6. nov. 2023
Dear Anonymous, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

2/10 Forfærdeligt

Bayan

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Diana den 6. nov. 2023
Dear Bayan, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Fremragende

NIKOLAY

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023
Svar fra Diana den 6. nov. 2023
Dear Nikolay, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Udmærket

Adrian

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed before. Tasty restaurant food. Convenient, walkable to the train station and city.
Overnattede 1 nat i september 2023
Svar fra Diana den 14. okt. 2023
Dear Adrian, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

4/10 Dårligt

Edgar

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is in the same location as a Chinese restaurant. Every part of the hotel smelt as if it was in the restaurant, it was unbearable. The shower leaked out of the bathroom onto the carpet, meaning the bedroom carpet was wet when we arrived. We managed to guard against this while taking a shower but the whole bathroom and room felt damp. Decor is dated but not in itself an issue, that’s just visuals. Easy to walk into Cambridge centre, 30 mins down a straight road, and plenty of small supermarkets in the near for snacks etc,. I’d say this place is good as a last resort.
Overnattede 2 nætter i oktober 2023
Svar fra Diana den 7. okt. 2023
Dear Edgar, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Udmærket

Yiling

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Walkable to Cambridge viewpoints. The room is little aged but still clean.
Svar fra Diana den 14. okt. 2023
Dear Yiling, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

4/10 Dårligt

Lauren

Overnattede 1 nat i september 2023
Svar fra Diana den 6. nov. 2023
Dear Lauren, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Fremragende

Deborah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable beds, great staff all willing to help out with our requests (luggage storage, cell phone help, calling a taxi). We felt very welcome at the Crystal.
Overnattede 2 nætter i september 2023
Svar fra Manas den 24. sep. 2023
Dear Deborah,Thanks for your kind words and great review. We at crystal hotel always try to be as accommodative as possible. It was lovely to have you at the hotel. As you may already know the hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. We would love to host you again at the hotel.

10/10 Fremragende

Nikki

Overnattede 1 nat i september 2023
Svar fra Diana den 23. sep. 2023
Dear Nikki, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Udmærket

Mr H

Overnattede 2 nætter i september 2023
Svar fra Diana den 23. sep. 2023
Dear Mr.H, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Fremragende

Gillian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good place to stay.
Great place to stay, a little out of the centre of Cambridge but just a 20 minute stroll to the centre. Would use this hotel again.
Overnattede 1 nat i september 2023
Svar fra Diana den 23. sep. 2023
Dear Gillian, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Fremragende

HIROYOSHI

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra Diana den 17. sep. 2023
Dear Hiroypshi, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

6/10 Okay

peter

Overnattede 2 nætter i september 2023
Svar fra Diana den 14. okt. 2023
Dear Peter, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Fremragende

Allia, Berlin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2023
Svar fra Diana den 2. sep. 2023
Dear Alia, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Udmærket

richard

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Its a good location
Overnattede 1 nat i august 2023
Svar fra Diana den 9. sep. 2023
Dear Richard, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Fremragende

Barry

Overnattede 1 nat i august 2023
Svar fra Diana den 9. sep. 2023
Dear Barry,thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Udmærket

Louise

Rejste med partner
Synes godt om: Rengøring, service og personale
Well located, walking distance to restaurants, shops and transit. The decor could use an update. I felt I paid a little too much for what I would consider budget accommodations.
Svar fra Manas den 9. aug. 2023
Dear Louise,Thanks for writing a review. We're glad that you like staying with us. As you mentioned the hotel is conveniently located and takes only 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. We're looking forward to host you again.

8/10 Udmærket

Chi Wai

Overnattede 2 nætter i juli 2023
Svar fra Diana den 2. sep. 2023
Dear Chi Wai, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Udmærket

Ann-Marie

Overnattede 2 nætter i august 2023
Svar fra Diana den 2. sep. 2023
Dear Ann, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Fremragende

Jillian

Overnattede 4 nætter i juli 2023
Svar fra JIN den 1. aug. 2023
Dear Jillian. Thank you very much for your wonderful review about your stay. I am delighted to see that you enjoyed your time with us.The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future.

10/10 Fremragende

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The facilities are a bit dated - as is to be expected - but everything was very clean and attractive. The restaurant downstairs was really good for dinner; they offer breakfast for an additional fee but I didn't try it. Checkout time is a little earlier than I would like - 10 am - but that was really the biggest negative of the stay. Staff was very quick to accommodate any special requests.
Overnattede 4 nætter i juli 2023
Svar fra Raymond den 31. jul. 2023
Hello Michelle Thank you very much for your wonderful review about your stay. I am glad that you enjoyed the restaurant and the in room stay experience. Sorry about the early check out time. As we are a family based small hotel we tend to have the checkout time a bit early in order to clean it thoroughly and quickly for the next guest to accommodate. Thanks again for choosing to stay with us and we hope to accommodate again soon. .

4/10 Dårligt

Donna

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We were given a handicap room not what we asked for. The shower was open to the rest of the bathroom & the drain was slow so water came far into the bathroom. We took the comforter out of the closet to use and you could tell it had not been cleaned in a long time. Big black mark on it. The curtain under the drapes had a big hole in the middle of it. Would not recommend this hotel.
Overnattede 5 nætter i juli 2023
Svar fra Raymond den 28. jul. 2023
Hey Miss. Donna. I am sorry about the bad experience that you had with us but thanks for taking your time to post a review. We have noted the flaws that you have witnessed in our hotel regarding the shower, comforter and curtain. We will make necessary amendments and implement more methods to make your stay better the next time. We are a simple hotel with homely environment trying to make your stay like being at your home. Our team are always ready to help so please let us know and we will sort any kind of issue to make your stay more memorable. Thanks and hope you see you again.

10/10 Fremragende

Zhao yuan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It’s very nice
Overnattede 1 nat i juli 2023
Svar fra Raymond den 28. jul. 2023
Thank you very much for your response. I am glad that you enjoyed your stay with us. Feel free to contact us if you need any information in regards to make a booking with us. Thanks again for choosing to stay with Crystal Hotel. Have a great weekend.

10/10 Fremragende

Charlotta

Overnattede 1 nat i juli 2023
Svar fra Raymond den 28. jul. 2023
Thank you very much for your review and I am glad that you enjoyed your stay with us. Thanks for choosing to stay with us and feel free to contact us if you need any further assistance,

6/10 Okay

David, Huddersfield

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly staff. Clean accommodation. Spacious room. Distant location from city centre.
Overnattede 1 nat i juli 2023
Svar fra Raymond den 20. jul. 2023
Hello Mr. David! Thank you for choosing t stay with Crystal Hotel. I am glad that you enjoyed your stay with us. We are happy to welcome you again. Have a great day.

10/10 Fremragende

Jan Kelvin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean and Comfortable :)
Crystal Hotel is one of the hotels I have stayed in during my three years in the UK. The place is cozy and it feels like home. The rooms are clean and comfortable complete with the essentials the guests need during their stay. The staff is friendly and approachable—easy check-in and out process.
Overnattede 1 nat i juli 2023
Svar fra Raymond den 20. jul. 2023
Good evening Mr. Jan Kelvin. Thank you very much for your response. I am glad that you had a wonderful stay with us again. We will be waiting to welcome you again. Thanks for your review and hope to see you soon.

8/10 Udmærket

Rey

Overnattede 1 nat i juli 2023
Svar fra Raymond den 20. jul. 2023
Hello Mr. Rey. Thanks for your response and thanks for staying with us. Crystal hotel is located in Cambridge in walking distance from the train station. We also have bus stop next to our hotel which can drop you at the city centre in 10min. We also have Savour restaurant in our hotel which serves delicious Chinese cuisine. Hope to see you soon. Have a great day

10/10 Fremragende

Håkan

Overnattede 3 nætter i juni 2023
Svar fra Beate den 30. jun. 2023
Dear Hakan,Thank you for your kind review.I am delighted to see that you enjoyed your time with us.The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms.The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden.I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future.