Lobby

Anmeldelser af The Buena Park Hotel & Suites

2.5 out of 5

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 129 af i alt 311 anmeldelser" "
Bedømmelse på 8 − Udmærket. 56 af i alt 311 anmeldelser" "
Bedømmelse på 6 − Okay. 49 af i alt 311 anmeldelser" "
Bedømmelse på 4 − Dårligt. 32 af i alt 311 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 45 af i alt 311 anmeldelser" "

7,2/10

Rengøring

8,0/10

Service og personale

7,2/10

Faciliteter

6,8/10

Overnatningsstedets tilstand og faciliteter

7,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Pierre, San Juan Capistrano

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 1 nat i maj 2024

10/10 Fremragende

Nataly

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great price and the interior design was great. It looks like a motel but the rooms are extremely nice and modern.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

passion

Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Worse hotel stay!! There were nonstop problems with my room. Being, fridge had to be replaced because nothing would get cold let alone freeze. Bathroom door kept getting stuck the ENTIRE stay. All of the run water would cut off every other for a period of time. ALSO the jacuzzi didn’t work nor got hot.
Overnattede 4 nætter i maj 2024
Svar fra Manager den 25. maj 2024
Hello passion,We're sorry to hear about the inconveniences you encountered during your stay. We appreciate your feedback and will use it to improve our services for future guests. If you have any further concerns, please don't hesitate to contact our management team directly.

8/10 Udmærket

Hereiti

Rejste med familie og småbørn
Synes godt om: Service og personale
Hôtel bien placé, service correct, équipements viellissant mais confortable.
Overnattede 3 nætter i maj 2024
Svar fra Manager den 25. maj 2024
Hello Hereiti,We appreciate your feedback on our convenient location and comfortable amenities. Our team strives to provide satisfactory service to all guests. Should you have any further comments or concerns, please don't hesitate to reach out to our management team for assistance.

8/10 Udmærket

KI BUM

Synes godt om: Rengøring
Comparatively safe hotel...but dont't expect much...better than worst one.
Overnattede 2 nætter i maj 2024
Svar fra Manager den 24. maj 2024
Hello KI BUM,Thank you for taking the time to share your feedback with us. We appreciate knowing that you found our hotel to be a safe option. We strive to provide a comfortable experience for all our guests and regret if we fell short of your expectations. We hope to have the opportunity to welcome you back in the future.

10/10 Fremragende

Marycela

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable, clean, and very quiet
Overnattede 1 nat i maj 2024
Svar fra Manager den 25. maj 2024
Hello Marycela,We are pleased to hear that you found our hotel comfortable, clean, and quiet. We strive to provide a relaxing environment for all our guests to enjoy their stay to the fullest. Should you have any further feedback or suggestions, please do not hesitate to contact us.

6/10 Okay

Laura

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring
I liked that many things were at a walking distance. I disliked the smell left in room and room wasn’t cleaned good. Sheets looked old/ dirty. Was hoping for a better experience.
Overnattede 1 nat i maj 2024
Svar fra Manager den 24. maj 2024
Hello Laura, We appreciate your feedback, and we're glad you enjoyed our convenient location. We apologize for any inconvenience caused by the cleanliness of your room. Your comments will be shared with our team for review and improvement. Thank you for staying with us.

6/10 Okay

Mirsha

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Not a place to relax , they should post that very noisy is next to freeway.
Overnattede 1 nat i april 2024
Svar fra Manager den 24. maj 2024
Hello Mirsha, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us for future improvements. Please contact our management team directly to discuss your concerns further.

6/10 Okay

WONG

Rejste med familie
Synes godt om: Service og personale
PLUS DE PROPRETE dans la chambre
Overnattede 3 nætter i maj 2024
Svar fra Manager den 23. maj 2024
Hello WONG, Nous apprécions vos commentaires et nous sommes désolés d'apprendre que la propreté de votre chambre n'était pas à la hauteur de vos attentes. Nous vous encourageons à contacter notre équipe de gestion pour discuter de vos préoccupations plus en détail. Votre feedback est précieux pour nous afin d'améliorer nos services.

8/10 Udmærket

Daniel

Rejste med partner
My husband and I arrived early to the hotel. The front desk was kind enough to reach out to us, when the room was ready, The first morning when we were showering there was very low water pressure and no hot water. We let the desk know, they did change the shower head. The next morning still no hot water? The bath towels are small, cheap. We did let the desk know about the cold water again. I found it poor customer service, that they didn’t adjust our bill, due to the above issues. I wouldn’t recommend the property!
Overnattede 2 nætter i maj 2024
Svar fra Manager den 23. maj 2024
Hello Daniel, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. We strive to address all guest concerns promptly and appreciate your understanding as we work to improve our services. Should you wish to discuss your stay further, please feel free to contact our management team directly.

10/10 Fremragende

Kelly

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Noce
Overnattede 1 nat i maj 2024
Svar fra Manager den 23. maj 2024
Hello Kelly,We appreciate your feedback and will share it with the team for further improvement. Thank you for staying with us.

10/10 Fremragende

Rodolfo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Manager den 23. maj 2024
Hello Rodolfo,We are delighted to hear that you had an excellent experience during your stay with us! We strive to provide top-notch service to all our guests. If you have any more feedback to share, please don't hesitate to reach out to us.

10/10 Fremragende

charolette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was clean and bed comfortable
Overnattede 1 nat i maj 2024
Svar fra Manager den 22. maj 2024
Hello charolette,We're pleased to hear that you found our hotel rooms clean and comfortable during your stay. Our team works hard to maintain a high standard of cleanliness and comfort for all our guests. If you have any further feedback or suggestions, please don't hesitate to contact our management team directly. We appreciate your comments!

10/10 Fremragende

Rodolfo

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s always nice and clean
Overnattede 2 nætter i maj 2024
Svar fra Manager den 22. maj 2024
Hello Rodolfo,We appreciate you noticing our dedication to cleanliness during your stay at our hotel! Our team works hard to ensure a pleasant environment for all our guests. Your feedback is valued and we look forward to hosting you again in the future.

8/10 Udmærket

Patricia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel was clean and quite also close to shopping area.
Overnattede 2 nætter i maj 2024
Svar fra Manager den 22. maj 2024
Hello Patricia,We are glad to hear that you appreciated our hotel's cleanliness, quietness, and proximity to shopping areas. Our team always strives to provide a comfortable stay for our guests. Your feedback is valued, and we look forward to welcoming you back in the future.

10/10 Fremragende

Leonel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice clean and spacious rooms
Overnattede 1 nat i maj 2024
Svar fra Manager den 22. maj 2024
Hello Leonel,We are delighted to hear that you enjoyed our clean and spacious rooms during your stay with us. We strive to provide a comfortable environment for all our guests. Your feedback is greatly appreciated in helping us maintain our standards.

6/10 Okay

Anthony

It was a good stay
Overnattede 1 nat i maj 2024
Svar fra Manager den 19. maj 2024
Hello Anthony,We are thrilled to hear you had a good stay with us! Your satisfaction is our top priority, and we hope to welcome you back again in the future.

2/10 Forfærdeligt

lisa

Rejste med familie, Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The walls were maybe made of paper? They were so thin you could hear everything your neighbors were doing. The walls were dirty, the couch looked like you wouldn't want to sit on it, the toilet barely flushed, the water pressure was bad. I would never stay here again. However, the location was good and the little interaction we had with the staff was good, too.
Overnattede 2 nætter i maj 2024
Svar fra Manager den 17. maj 2024
Hello lisa, We regret to hear about your experience with the room's noise levels and cleanliness. We appreciate your kind words about our staff. Your feedback is valuable for us to improve. Thank you for highlighting the good location and service; we hope to welcome you back in the future.

6/10 Okay

Ashley

Synes godt om: Service og personale
Overnattede 1 nat i maj 2024
Svar fra Manager den 17. maj 2024
Hello Ashley, We appreciate you choosing our hotel for your stay and hope you had a pleasant experience. Please feel free to reach out to us with any feedback you would like to share so we can ensure future stays exceed your expectations.

10/10 Fremragende

Farhan

Overnattede 1 nat i maj 2024
Svar fra Manager den 17. maj 2024
Hello Farhan,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We look forward to welcoming you back again soon!

10/10 Fremragende

Issac

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great!
Overnattede 1 nat i maj 2024
Svar fra Manager den 14. maj 2024
Hello Issac,We are thrilled to hear you enjoyed your stay at our hotel! Your feedback is truly appreciated, and we hope to welcome you back again soon for another wonderful experience.

8/10 Udmærket

Lynda

Synes godt om: Service og personale
Synes ikke om: Rengøring
Overnattede 1 nat i april 2024
Svar fra Manager den 17. maj 2024
Hello Lynda, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Lynda

Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
Trash overflowing on ground and around trash cans. Noisy. Looked nice until you walk the property. Especially by the pool area. I think people are living here. Clothes hanging outside.
Overnattede 1 nat i april 2024
Svar fra Manager den 15. maj 2024
Hello Lynda, Thank you for sharing your feedback with us. We take all guest concerns seriously and will address these observations with our team. Our goal is to provide a peaceful and pleasant environment for all our guests to enjoy. It's essential for us to maintain high standards of cleanliness and comfort throughout the property.

8/10 Udmærket

Jesus

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I liked the fact that there is always security at night. It feels safe close to freeways and walking distance from Knotts. Great food all round restaurant
Overnattede 1 nat i maj 2024
Svar fra Manager den 14. maj 2024
Hello Jesus,We are pleased to hear that you appreciated our security measures and convenient location near local attractions. Thank you for your positive feedback on our restaurant offerings as well. We hope to welcome you back for another memorable stay in the future.

8/10 Udmærket

Maryfrances

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Only disappointment I had was the jacuzzi wasn’t hot.
Svar fra Manager den 13. maj 2024
Hello Maryfrances, We appreciate your feedback regarding the jacuzzi temperature. Your comments have been noted for our team's review and improvement. Thank you for raising this concern, we hope your overall stay was enjoyable.

8/10 Udmærket

Alfredo, Las Vegas

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Great experience 👍
Overnattede 2 nætter i maj 2024
Svar fra Manager den 13. maj 2024
Hello Alfredo,We are amped to hear that you had a positive experience during your stay with us! We strive to ensure all our guests have a wonderful time. Your feedback is valuable to us, and we look forward to welcoming you back in the future.

10/10 Fremragende

James

Rejste med familie
Synes godt om: Service og personale
Very low shower pressure due to some weird outlet on the bottom of the tub spout. Furniture looked pretty old and worn, but the lobby was absolutely beautiful, the staff were incredibly nice and polite, and their proximity to things to do in the area is perfect
Overnattede 1 nat i maj 2024
Svar fra Manager den 14. maj 2024
Hello James, We appreciate your feedback on our lobby, staff, and location. Our team strives to provide excellent service to all our guests. We have noted your comments regarding the shower pressure and furniture and will share them with the relevant departments for their review and consideration. Thank you for taking the time to share your experience with us.

10/10 Fremragende

Rodolfo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Manager den 14. maj 2024
Hello Rodolfo,We are thrilled to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back soon for another great experience.

8/10 Udmærket

TUPEA

Rejste med familie
Synes godt om: Rengøring, service og personale
Nous avons passé 3 jours a Buena Park Hotel & Suites c’etait sympa, les chambres sont bien, le personnel est sympa, ya le petit dej le matin c’est simple mais suffisant c’est assez bien situé, il y a outback steak house juste a côté puis target a 3min. il y a beaucoup de Tahitien, je recommande 😊
Overnattede 3 nætter i maj 2024
Svar fra Manager den 13. maj 2024
Hello TUPEA, Nous sommes ravis que vous ayez apprécié votre séjour à Buena Park Hotel & Suites, y compris nos chambres de qualité et notre personnel serviable. Nous sommes heureux d'entendre que vous avez trouvé notre emplacement pratique, avec des restaurants populaires et des magasins à proximité. Merci pour votre recommandation et nous espérons vous revoir bientôt!

2/10 Forfærdeligt

Lanetra

Rejste med familie og småbørn
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Unique thing was they created sweets out of two conjoining rooms, which was really good for an extended family
Overnattede 2 nætter i marts 2024
Svar fra Manager den 13. maj 2024
Hello Lanetra, We're delighted to hear that you enjoyed our unique feature of combining rooms to accommodate extended families. We strive to provide a memorable experience for all our guests. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay.

6/10 Okay

Sammy

Synes godt om: Service og personale
I found a big cockroach in the bathroom near toilet. :(
Overnattede 1 nat i maj 2024
Svar fra Manager den 10. maj 2024
Hello Sammy,We apologize for any inconvenience this may have caused. We encourage feedback from our guests to continually improve our services. Please contact our management team to discuss your experience further and address any concerns you may have.

8/10 Udmærket

Kristie

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Room was not clean. Hot tub was broken, service staff overnight- Joseph was very rude and unprofessional.
Overnattede 2 nætter i maj 2024
Svar fra Manager den 10. maj 2024
Hello Kristie,We appreciate your feedback and apologize for any inconvenience caused during your stay. Guest satisfaction is a top priority for us, and we will address your concerns with the team. If you would like to discuss your experience further, please feel free to reach out to our management team.

10/10 Fremragende

Sarah

Synes godt om: Service og personale
Overnattede 1 nat i maj 2024
Svar fra Manager den 10. maj 2024
Hello Sarah,We are delighted to hear that you enjoyed your stay with us! We appreciate you choosing our hotel and hope to welcome you back soon.

8/10 Udmærket

Shabock

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Manager den 10. maj 2024
Hello Shabock, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 Forfærdeligt

Melissa

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Check out at 7 am?
Overnattede 1 nat i maj 2024
Svar fra Manager den 6. maj 2024
Hello Melissa,We apologize for any inconvenience you experienced during your stay. We recommend reaching out to our management team directly to address your concerns further. Your feedback is valuable to us and will help us improve the guest experience. Thank you for choosing to stay with us.

2/10 Forfærdeligt

Etelvina

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Manager den 8. maj 2024
Hello Etelvina, We are sorry to hear that your experience did not meet expectations. Please do not hesitate to reach out to us directly so we can address any concerns you may have.

4/10 Dårligt

Yessenia

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
There was 5 cockroaches in our room the day we arrived. Also they came out the sink as well.
Overnattede 2 nætter i maj 2024
Svar fra Manager den 6. maj 2024
Hello Yessenia,We apologize for any inconvenience you experienced during your stay. Our team takes cleanliness and pest control seriously to provide a comfortable environment for our guests. Your feedback will be shared with the appropriate departments for further review and improvement measures. We appreciate you bringing this to our attention.

10/10 Fremragende

Vatana

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Awesome place with awesome price
Overnattede 1 nat i maj 2024
Svar fra Manager den 6. maj 2024
Hello Vatana,We are delighted to hear that you enjoyed your stay with us and found our prices to be great value. We strive to provide a wonderful experience for all our guests. Your feedback is appreciated, and we hope to welcome you back again soon.

2/10 Forfærdeligt

Raquel

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was not clean, and was infested with cockroaches.
Overnattede 2 nætter i maj 2024
Svar fra Manager den 6. maj 2024
Hello Raquel,Thank you for sharing your feedback with us. We take all guest concerns seriously and will address this matter accordingly. Our team strives to maintain high cleanliness standards throughout the property. We encourage you to reach out to our management team directly to discuss your experience further.

10/10 Fremragende

Valerie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 2 nætter i april 2024
Svar fra Manager den 6. maj 2024
Hello Valerie,We appreciate your feedback and regret to hear about your experience. Guest satisfaction is our top priority, and we encourage you to reach out to our management team directly to address any concerns you may have regarding your stay. Your comments will help us improve our services for all our guests in the future.

10/10 Fremragende

Vivianna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great experience
Overnattede 1 nat i maj 2024
Svar fra Manager den 6. maj 2024
Hello Vivianna,We are delighted to hear that you had a great experience during your stay at our hotel. Thank you for taking the time to share your feedback with us. We appreciate your kind words and hope to welcome you back in the future.

2/10 Forfærdeligt

Tisha

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Property was very old outdated rooms not very clean. Service was terrible
Overnattede 4 nætter i april 2024
Svar fra Manager den 6. maj 2024
Hello Tisha,We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team strives to provide a comfortable experience for all guests. Please feel free to reach out to our management team directly to discuss your concerns in more detail.

6/10 Okay

Samuel

Rejste med partner
Synes godt om: Service og personale, faciliteter
There were some things in the room that made us question how clean this place is. Bed and pillows were very comfortable.
Overnattede 1 nat i maj 2024
Svar fra Manager den 6. maj 2024
Hello Samuel,We appreciate your feedback on your recent stay with us. It's wonderful to hear that you found the bed and pillows comfortable during your visit. If you have any concerns about cleanliness, we encourage you to reach out to our management team directly for further assistance and clarification.

2/10 Forfærdeligt

Richard

Overnattede 1 nat i maj 2024
Svar fra Manager den 25. maj 2024
Hello Richard,We're sorry to hear your stay didn't meet your expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any concerns.

2/10 Forfærdeligt

Crystal

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Water didn’t get warm in the shower. Same for Pool and hot tub. The continental breakfast was atrocious. There’s also no phone # to be found to contact the front desk, couldn’t even find a direct line online
Overnattede 2 nætter i april 2024
Svar fra Manager den 4. maj 2024
Hello Crystal,We apologize for the inconvenience you experienced with the water temperature and breakfast service. Rest assured we take all feedback seriously and appreciate you bringing this to our attention. Contact information for the hotel can be found on our official website for any future communication needs. Thank you for sharing your feedback with us.

8/10 Udmærket

Steve

Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient location, and the rooms were clean.
Overnattede 3 nætter i april 2024
Svar fra Manager den 4. maj 2024
Hello Steve,We appreciate your kind feedback on our convenient location and clean rooms. Your satisfaction is our priority, and we hope to welcome you back in the future for another wonderful stay.

8/10 Udmærket

Nikki, Las Vegas

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
The front desk clerk was nice, friendly and professional.
Overnattede 1 nat i april 2024
Svar fra Manager den 4. maj 2024
Hello Nikki,We appreciate your feedback regarding our front desk clerk's exceptional service. Our team strives to provide the best possible experience for our guests. If you ever have any further comments or suggestions, please feel free to reach out to us.

10/10 Fremragende

Candace

Overnattede 2 nætter i april 2024
Svar fra Manager den 24. maj 2024
Hello Candace,Thank you for choosing to stay with us! We are thrilled to hear that you had an excellent experience at our hotel. We look forward to welcoming you back soon for another unforgettable stay.

10/10 Fremragende

Elsa

Overnattede 2 nætter i april 2024
Svar fra Manager den 24. maj 2024
Hello Elsa,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

10/10 Fremragende

Fernando

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great rooms and great service from staff
Overnattede 1 nat i april 2024
Svar fra Manager den 4. maj 2024
Hello Fernando,We are pleased to hear that you enjoyed our rooms and the service provided by our staff. Your positive feedback is truly appreciated. If there is anything else we can assist you with or if you plan to visit us again, please do not hesitate to contact us.