Dear Louise, thank you very much for your recent stay at Hard Rock Hotel Budapest. It comes to my attention that our services did not meet with your expectations for this let you accept my sincere apology. I hope overall you had a nice stay with us. Best regards, Róbert Riz Director of Rooms

Dear Hans, Thank you for your feedback. We really appreciate mentioning our staff. It is really important for the whole team to provide services with the highest quality standards. We are waiting you back in the future! Kind regards.

Dear Gareth, Thank you for your taking your time to send a feedback of your stay in Pullman Budapest. If there is anything we can do to improve our services, please do not hesitate to let us know! We are waiting for you in the future, as well! Kind regards, Front Office Team

Dear Yu Nam,Thank You so much for taking the time to leave your feedback!We hope to see You again in the future!Warm regards,

Dear Viviane,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the difficulties you experienced with the high-tech controls in your room, which led to significant inconvenience, including issues with lighting, hot water, and air conditioning.We understand how frustrating it can be when technology complicates your stay, especially when it affects essential aspects such as lighting and showering. It is particularly concerning that you were unable to adjust the air conditioning and were left in discomfort, which is unacceptable.We will review our room technology and controls to ensure they are more user-friendly and that clear instructions are provided.We appreciate your patience and understanding and hope to have the opportunity to provide you with a more pleasant experience in the future.Kind regards,

Dear Robin, Thank you for your kind feedback! Based on your scores, it seems you enjoyed your stay with us! :) Hopefully we will welcome you back in the future for another splendid stay! Please let us know if we can help you with anything! Kind regards, Front Office Team

Dear Sandy, Thank You so much for leaving your feedback. We do appreciate it. Wishing You all the best, hope to see you again!Kind regards,

Dear Daniel,Reading your review made our day! Thank you for choosing our hotel, and we hope to see you again soon.Sending you the best,

Dear Diane, We're so glad you had a wonderful experience at our hotel. Your kind words motivate us to continue delivering exceptional service. :)We hope to welcome you again!Warm regards,

Dear Henri, Merci and Thank You so much. Your satisfaction is our greatest reward. We're grateful for your feedback and the opportunity to serve you.Wishing You all the best!Warm regards,

Dear Andreas,Thank you for taking time to leave your review. We hope to see you again.Kind regards,

Dear Annabel,We're grateful for your review. We hope to see you again and give you the perfect stay what you deserve.Kind regards,

Dear Debbie,Reading your review made our day! My apologies regarding the Ac and the Roof top bar issues. Thank you for choosing our hotel, and we hope to see you again soon to give the best experience possible.With my warm regards,

Dear Gary,Thank You so much for leaving your review. We really appreciate it!Warm regards,

Dear Farha,Thank You so much for your kind review. We hope to welcome you again here!Kind regards,

Dear Jennifer,Thank You so much for your kind feedback, we are more than happy to hear that You have enjoyed your stay. Please accept my sincere apologies regarding the air-condition malfunction. We are going to investigate this case, in order to avoid any further inconveniences. Wishing You all the best!

Dear Izabela,Thank You for your feedback. We appreciate every feedback, in order to improve our services to provide extraordinary services for our guests. We hope to see You again in the future.

Dear Thimea,Thank You so much for your kind feedback. We are thrilled to hear that You have enjoyed your stay here with us. We do our best ever day to provide the best services for our dear guests. Hope to see you again here with us. Wishing You all the best!

Dear Ellen,Thank You so much for our kind feedback. We are more than happy to see that You have enjoyed your stay here with us!We hope we can welcome You here with us again!Wishing You all the best!

Dear Abbie,Thank You so much for your feedback. We appreciate your kind words. Hope to see You again! Warm regards.

Dear Lacrisa,Thank You so much for your feedback.Please accept our sincere apologies regarding the inconveniences You have had during your stay. We are going to investigate these issues, to avoid any reoccurrence in the future. We hope to see You again, and we will do our best to make your stay extraordinary in every way.

Dear Juan, Thank You so much for your feedback. We hope to see you again in the future! All the best.

Dear Sterling, Dear Michael, experience at Hard Rock Hotel Budapest! We're thrilled to hear that you had an amazing stay during your stay. Our team takes great pride in providing excellent service, and we're delighted that you found all aspects of your stay enjoyable. We hope to welcome you back for another memorable stay in the future! Best regards, Róbert Riz Director of Rooms

Dear Sharon, Thank you for sharing your feedback! We're delighted to hear that you had a fantastic stay with us and enjoyed our lovely rooms, breakfast, and service. We apologize for any inconvenience caused by the rooftop bar not being open during your visit; we understand how disappointing that can be. We appreciate your understanding regarding the situation and are grateful for your recommendation. We hope to have the opportunity to welcome you back again soon for an even more enjoyable experience.Best regards, Róbert RizDirector of Rooms

Dear Joanne, Thank you for sharing your review! We're thrilled to hear that you enjoyed your stay at our hotel in Budapest. Providing a clean and welcoming environment for our guests is always our top priority, and we're delighted that our staff made your experience even more enjoyable with their friendliness and helpfulness. We hope to have the pleasure of welcoming you back again soon!Best regards, Róbert RizDirector of Rooms

Dear Marcus, thank you very much for your recent stay at Hard Rock Hotel Budapest! We are happy that you enjoyed your stay with us! Best regards, Róbert RizDirector of Rooms

Dear Petra,thank you very much for your recent stay at Hard Rock Hotel Budapest. I am happy to read that you had a fantastic stay with us. Best regards, Róbert RizDirector of Rooms

Dear Esben, thank you very much for your recent stay at Hard Rock Hotel Budapest. We are really glad that you were satisfied with our services. Best regards, Róbert RizDirector of Rooms

Dear Moshe, Thank you so much for taking the time to share your fantastic feedback! We are thrilled to hear that your experience, from the initial communication before your arrival to the check-out process, was nothing short of perfect.It warms our hearts to know that you felt well taken care of and that our efforts contributed to making your stay enjoyable. We strive to provide exceptional service, and it's immensely rewarding to receive a 10 out of 10 rating from you.We look forward to welcoming you back on your next visit! Should you have any special requests or preferences for your future stays, please don't hesitate to let us know. Your satisfaction is our top priority.Once again, thank you for choosing us, and we can't wait to host you again.Warm regards, Róbert RizDirector of Rooms

Dear John, Thank you so much for taking the time to share your fantastic feedback! We look forward to welcoming you back on your next visit! Should you have any special requests or preferences for your future stays, please don't hesitate to let us know. Your satisfaction is our top priority.Once again, thank you for choosing us, and we can't wait to host you again.Warm regards, Róbert RizDirector of Rooms

Dear Lucio, Thank you for your positive review of our hotel! We are delighted to hear that you found our service, food, rooms, and staff to be excellent. Your satisfaction is our top priority, and we appreciate your feedback.We understand that the location might not be a perfect 10 for you, and we appreciate your honesty in sharing your perspective. Location preferences can vary from person to person, and we strive to provide the best overall experience for our guests. If there's anything specific about the location that you feel could be improved or if you have any suggestions, please feel free to let us know.We value your feedback and hope to have the opportunity to welcome you back in the future. Thank you for choosing our hotel, and we look forward to serving you again!Best regards, Róbert RizDirector of Rooms

Dear Rafael, thank you for choosing Hard Rock Hotel Budapest for your recent stay. I would appreciate if you could share more details regarding your stay, to know where we should improve our services. Best regards, Róbert RizDirector of Rooms

Dear Daniel, thank you for your recent stay at Hard Rock Hotel Budapest! I am glad that overall you enjoyed your stay with us. Best regards, Róbert RizDirector of Rooms

Dear Joseph, thank you for staying at Hard Rock Hotel Budapest! We are happy that you found everything good.All the best! Róbert RizDirector of Rooms

Dear Ertan, thank you for choosing Hard Rock Hotel Budapest for your recent stay. I am glad that you enjoyed your stay with us and overall you had a nice experience with us. Best regards, Róbert RizDirector of Rooms

Dear Our Guest,Thank you for taking the time to share your feedback with us regarding your recent stay at Hard Rock Hotel Budapest. We sincerely apologize for the inconveniences you experienced, and we deeply regret that we fell short of meeting your expectations.We understand the importance of a comfortable and secure accommodation, especially for families, and we genuinely apologize for the mix-up with the suite reservation. We are sorry that the connecting rooms did not provide the desired privacy, and we will thoroughly investigate the issue with the doors being left open despite assurances. Your concerns are valid, and we assure you that corrective measures will be taken to prevent any recurrence.Your comments about the amenities in the rooms, the quality of food, and the service you received at the restaurant and room service are duly noted. We are committed to delivering a high standard of service, and we are disappointed to learn that we did not meet your expectations in these areas. Your feedback regarding the inconsistent quality and lack of professionalism will be shared with the relevant departments for immediate improvement.Regarding the rooftop bar, we apologize for the inconvenience caused by its closure during your stay. We understand the importance of providing a complete experience, and we will address this matter to ensure that the bar is operational as per our standard operating hours.We appreciate your patience and understanding, and we would like to assure you that your feedback is invaluable to us. We take your comments seriously, and we will use them as a constructive tool for enhancing our services. It is our sincere hope that you will consider giving us another opportunity to serve you better in the future.Once again, we apologize for any inconvenience caused during your stay and appreciate your candid feedback.Warm regards,Róbert RizDirector of Rooms

Dear Maria, Thank you for your positive review! We're delighted to hear that you found our hotel well-located and appreciated the modern and beautiful facilities. Our team works hard to create a comfortable and enjoyable experience for our guests, and it's rewarding to know that we met your expectations. We hope to have the pleasure of welcoming you back in the future for another memorable stay. If you have any specific feedback or suggestions for improvement, please feel free to share—we always strive to enhance our guests' experiences. Best regards,Róbert RizDirector of Rooms

Dear Jamie, Thank you very much for your excellent review! Your positive feedback is greatly appreciated, and I'm glad to hear that you had a positive experience. If there's anything else I can assist you with or any further feedback you'd like to share, please feel free to let me know.Best regards, Róbert RizDirector of Rooms

Dear Cedric, I'm sorry to hear about your disappointing experience at the 5-star hotel. It's unfortunate that the luxury room had narrow dimensions, and the poor soundproofing affected your stay. Additionally, encountering unfriendly staff can significantly impact the overall enjoyment of a hotel stay.While it's positive to note the super-smiling cleaning staff, the issues you've raised regarding room size, soundproofing, and service are crucial aspects that should be addressed by the hotel management. It's always helpful to provide specific feedback to the hotel directly, as this can contribute to improvements in their services and facilities.Considering the high nightly rate of 230, it's understandable that you expected a more satisfying experience. Your review highlights areas where the hotel could make enhancements to meet the expectations of its guests. Sharing your feedback with the hotel management may also help them understand the aspects that need attention and improvement.Best regards, Róbert RizDirector of Rooms

Dear Patricia, Thank you for taking the time to share your positive feedback! We're thrilled to hear that you found our location to be excellent and that our staff was friendly and helpful. Providing a great experience for our guests is our top priority, and it's always rewarding to know that our efforts have made a positive impact. If there's anything specific you'd like to highlight or if there are areas where we can further improve, please feel free to let us know. We appreciate your support and hope to have the pleasure of welcoming you back in the future!Best regards, Róbert RizDirector of Rooms

Dear Cesar, Thank you so much for taking the time to share your fantastic experience at Hard Rock Hotel Budapest! We are thrilled to hear that you enjoyed your stay and that our team was able to contribute to making your visit memorable.At Hard Rock, we strive to provide a rockin' experience for all our guests, and it's truly rewarding to know that we hit the right notes during your stay. Our team works hard to create a unique and vibrant atmosphere, and it's always a pleasure to hear when we've succeeded in doing so. We can't wait to welcome you back for another unforgettable stay.Thank you once again for choosing Hard Rock Hotel Budapest.Kind regards, Róbert RizDirector of Rooms

Dear Lucy, Thank you so much for taking the time to share your fantastic experience at Hard Rock Hotel Budapest! We are thrilled to hear that you enjoyed your stay and that our team was able to contribute to making your visit memorable.At Hard Rock, we strive to provide a rockin' experience for all our guests, and it's truly rewarding to know that we hit the right notes during your stay. Our team works hard to create a unique and vibrant atmosphere, and it's always a pleasure to hear when we've succeeded in doing so. We can't wait to welcome you back for another unforgettable stay.Thank you once again for choosing Hard Rock Hotel Budapest.Kind regards, Róbert RizDirector of Rooms

Dear Brian, Thank you so much for taking the time to share your fantastic experience at Hard Rock Hotel Budapest! We are thrilled to hear that you enjoyed your stay and that our team was able to contribute to making your visit memorable.At Hard Rock, we strive to provide a rockin' experience for all our guests, and it's truly rewarding to know that we hit the right notes during your stay. Our team works hard to create a unique and vibrant atmosphere, and it's always a pleasure to hear when we've succeeded in doing so. We can't wait to welcome you back for another unforgettable stay.Thank you once again for choosing Hard Rock Hotel Budapest.Kind regards, Róbert RizDirector of Rooms

Dear Mark, Thank you for choosing Hard Rock Hotel Budapest for your recent experience. We appreciate your feedback and take every review seriously as we strive to provide the best service possible.I noticed that your recent review was rated 1 out of 5, and I wanted to reach out to express our sincere concern. Your insights are invaluable to us, and we would greatly appreciate it if you could provide more details about your experience. Understanding the specifics of your concerns will help us identify areas for improvement and ensure that we address any issues promptly.Your satisfaction is our top priority, and we want to make sure we address any concerns you may have had during your visit. Please feel free to share more details about your experience, whether positive or negative, so that we can take the necessary steps to enhance our services.If you prefer to discuss your feedback in person or over the phone, please let us know a convenient time for you, and we will make arrangements accordingly.Thank you once again for choosing Hard Rock Hotel Budapest We value your input and look forward to the opportunity to make things right.Best regards,Róbert Riz

Dear Newton Cesar, Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience at our hotel in Budapest. Our team works hard to create a welcoming and enjoyable environment for our guests, and it's always rewarding to know that we've succeeded in making your stay memorable.If there are specific aspects of your stay that you found particularly outstanding, please feel free to share them. Whether it's our attentive staff, comfortable accommodations, or excellent amenities, we appreciate any feedback that can help us continue to provide the best possible experience for our guests.We look forward to welcoming you back on your next visit to Budapest, and thank you again for choosing our hotel!Best regards, Róbert RizDirector of Rooms

Dear Eliseu, Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the inconvenience you experienced during check-in, and we appreciate your valuable input as it helps us improve our service.We understand that early check-in can be important for our guests, and our aim is to accommodate such requests whenever possible. Your feedback highlights a situation that falls short of our usual standards, and for that, we are genuinely sorry.We'd like to investigate this further to ensure that such issues do not recur in the future. Please rest assured that your comments have been shared with our management team, and we will be taking the necessary steps to address the matter promptly.Our commitment is to provide you with an exceptional experience during your stay, and your input will help us achieve this goal. We truly value your patronage and hope you'll give us another opportunity to exceed your expectations in the future.Once again, we apologize for any inconvenience you encountered, and thank you for bringing this matter to our attention.Best Regards,Róbert RizDirector of Rooms

Dear Joost, Thank you for your review! We're delighted to hear that you enjoyed your stay at our new hotel and that you found our facilities to your satisfaction. We're always striving to provide our guests with a comfortable and memorable experience, and your positive feedback is greatly appreciated. If you have any additional comments or suggestions, please feel free to share them with us. We look forward to welcoming you back in the future.Best regards, Róbert RizDirector of Rooms

Dear Thomas, I'm glad to hear that you found our establishment to be very clean and that you had a positive experience with our staff. We take pride in maintaining a high standard of cleanliness to ensure our guests' comfort and safety. Our team is dedicated to providing excellent service, and it's always great to hear when they've made a positive impression. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. If you have any specific feedback or suggestions, please feel free to share them with us as we're always looking for ways to improve our guests' experiences.Best regards, Róbert RizDirector of Rooms

Dear Stephen, I'm delighted to hear that you had such a fantastic experience at Hard Rock Hotel Budapest! We strive to provide exceptional service and a memorable stay for our guests, and it's wonderful to know that we've succeeded in your case. Thank you for your kind words, and we look forward to welcoming you back in the future. If there's anything specific you enjoyed or any suggestions you have for us to make your next stay even better, please feel free to share. Your feedback is valuable to us!Best regards, Róbert RizDirector of Rooms