Overnatningsstedets facade

Anmeldelser af Novotel Brussels Airport

3 out of 5
Novotel Brussels Airport
Da vinci laan 25, Bedrijvenzone Diegem-Vuurberg, Machelen, Flemish Brabant

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 463 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 354 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 104 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 50 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 32 af i alt 1003 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

8,2/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Per

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Your Novotel Brussels Airport Team den 13. nov. 2023
Kære gæst,Tak fordi du delte din oplevelse på vores hotel.Vi er glade for den flotte karakter, og at du fandt hotellet tilfredsstillende og at du havde et godt ophold hos os. Vi håber du fik samlet nogle dejlige minder sammen der vil holde i lang tid.Vi ser frem til at byde dig velkommen tilbage.Your Novotel Brussels Airport Team

10/10 Fremragende

Kirsten

Overnattede 1 nat i april 2023
Svar fra Your Novotel Brussels Airport Team den 24. apr. 2023
Kære Kirsten.Mange tak for din positive anmeldelse af opholdet på Novotel Brussels Airport.Vi er glade for den flotte karakter, og at du fandt hotellet tilfredsstillende og at du havde et godt ophold hos os. Vi håber du fik samlet nogle dejlige minder sammen der vil holde i lang tid.I er naturligvis altid velkomne tilbage og tak for, I har lyst til at anbefale os.Your Novotel Brussels Airport Team

10/10 Fremragende

Torben Reinhardt

Overnattede 1 nat i marts 2023
Svar fra Your Novotel Brussels Airport Team den 23. mar. 2023
Kære Torben.Vi takker for anmeldelsen af dit ophold på Novotel Brussels Airport.Vi er glade for den flotte karakter, og at du fandt hotellet tilfredsstillende og at du havde et godt ophold hos os. Vi håber du fik samlet nogle dejlige minder sammen der vil holde i lang tid.Det vil altid være en fornøjelse at byde dig velkommen igen.Your Novotel Brussels Airport Team

8/10 Udmærket

Dan

Overnattede 3 nætter i januar 2023
Svar fra Your Novotel Brussels Airport Team den 26. jan. 2023
Dear Dan,We are grateful for this kind rating of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of seeing you again in the future. Kind regards,Your Novotel Brussels Airport Team

10/10 Fremragende

Torben Reinhardt

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2023
Svar fra Your Novotel Brussels Airport Team den 26. jan. 2023
Kære Torben.Tusinde tak for din gode anmeldelse af jeres ophold på Novotel Brussels Airport.Vi er glade for at høre, at du nød dit ophold her på Novotel Brussels Airport og at servicen var tilfredsstillende.Det vil altid være en fornøjelse at se dig igen.Your Novotel Brussels Airport Team

10/10 Fremragende

Torben Reinhardt

Overnattede 1 nat i december 2022
Svar fra Your Novotel Brussels Airport Team den 6. jan. 2023
Kære Torben.Tusind tak for din anmeldelse af jeres ophold.Vi er glade for den flotte karakter, og at du fandt hotellet tilfredsstillende og at du havde et godt ophold hos os. Vi håber du fik samlet nogle dejlige minder sammen der vil holde i lang tid.Og det vil selvfølgelig altid være en stor glæde at få lov at byde dig velkommen tilbage.Your Novotel Brussels Airport Team

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2022
Svar fra Your Novotel Brussels Airport Team den 7. dec. 2022
Dear Guest,Thanks for sending us your rating.We are glad we met your expectations.We would love to know how we could have improved your experience with us.We hope to welcome you back for a return visit. Best regards,Your Novotel Brussels Airport Team

6/10 Okay

Henrik

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale
Levede ikke op til min standart for service
Overnattede 1 nat i august 2022
Svar fra Your Novotel Brussels Airport Team den 20. sep. 2022
Dear Henrik, Thank you for taking the time to share your feedback.We are very sorry to learn that your experience did not quite meet your expectations and would appreciate knowing how we could have improved our service.We hope you will change your opinion in the future and choose to revisit us. Best wishes,Your Novotel Brussels Airport Team

8/10 Udmærket

Jeanette

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2019

8/10 Udmærket

Rene

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2019

8/10 Udmærket

Thora

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Shuttlebus til lufthavnen fungere
Shuttlebusser til lufthavnen fungere rigtig godt
Overnattede 1 nat i april 2019

8/10 Udmærket

May-Britt

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i marts 2019

8/10 Udmærket

Per

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice location near airport
Overnattede 1 nat i marts 2019

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel and excellent breakfast
Great hotel, spacious rooms!
Overnattede 1 nat i januar 2019

6/10 Okay

Simon

Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Overnattede 1 nat i januar 2019

10/10 Fremragende

Roberto

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient
Overnattede 1 nat i april 2024

10/10 Fremragende

HONGBING

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room is decent size and is quite well designed. They also provide free shuttle bus to and front the airport.
Overnattede 1 nat i maj 2024

4/10 Dårligt

HISATO, Shinagawa-ku

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Less amenity in the room as no treatment & no lotion...
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Naoki

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
良かったです
Overnattede 1 nat i maj 2024

6/10 Okay

Rosanna

Overnattede 1 nat i maj 2024

10/10 Fremragende

Melodie

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

8/10 Udmærket

Jeannette

Synes godt om: Faciliteter
Great shuttle and location. Nice room. Great breakfast. Great checkin process. Great snack options. Shower stall drain not functioning, flooded bathroom.
Overnattede 1 nat i maj 2024
Svar fra Your Novotel Brussels Airport Team den 7. maj 2024
Dear Jeannette, Thank you for your valuable feedback.We are delighted to hear that you appreciated the complimentary shuttle service and our convenient location. The comfort and satisfaction of our guests is a top priority at Novotel Brussels Airport, and it pleases us to know that you found the room to your liking and the breakfast selection to your taste.However, we regret to hear about the issue you experienced with the shower stall drain. Please accept our sincere apologies for the inconvenience this caused. We are actively working on maintaining our facilities to prevent such occurrences, and your comment is an invaluable part of that process.Our team is also glad that you enjoyed the efficiency of the check-in process and the variety of snack options available. It is our aim to provide a welcoming and convenient experience for all our guests.We hope to welcome you back. Best wishes,Your Novotel Brussels Airport Team

10/10 Fremragende

Katie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to the airport, very clean and comfortable place to stay between flights during a 12 hour layover.
Overnattede 1 nat i maj 2024
Svar fra Your Novotel Brussels Airport Team den 9. maj 2024
Dear Katie,Thank you for such a positive review.It is gratifying to learn that you found our hotel to be a clean and comfortable refuge during your layover. Our teams work diligently to ensure that every aspect of our guests' stay, from the well-appointed rooms to the overall condition of our facilities, reflects the high standards we strive to uphold.We are particularly pleased that our services met your expectations, as we aim to provide a seamless experience for all our valued guests. Your compliments are a testament to our team's commitment to excellence.Thank you once again for your lovely review, and do remember that Novotel Brussels Airport is always here to provide you with a restful and enjoyable stay whenever your travels bring you to our vicinity.It would be our pleasure to have you return on another occasion. Very best wishes,Your Novotel Brussels Airport Team

10/10 Fremragende

Dennis

Synes godt om: Rengøring
Overnattede 1 nat i maj 2024
Svar fra Your Novotel Brussels Airport Team den 7. maj 2024
Beste Dennis, Hartelijke dank voor deze enthousiaste beoordeling.Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Graag tot een volgende keer!Met vriendelijke groeten,Your Novotel Brussels Airport Team

6/10 Okay

Takayoshi

Forretningsrejsende
Synes godt om: Rengøring, faciliteter
レストランのメニューが少ない
Overnattede 6 nætter i april 2024
Svar fra Your Novotel Brussels Airport Team den 29. apr. 2024
Dear Takayoshi, Thank you for taking the time to review your stay.We appreciate that you chose to stay with us.Your comment regarding the menu selection has been duly noted, and we will take this into consideration as we endeavour to better meet the expectations of our guests.We hope to see you again on a future occasion. Best regards,Your Novotel Brussels Airport Team

8/10 Udmærket

MASAKI

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Your Novotel Brussels Airport Team den 29. apr. 2024
Dear Masaki,Thank you for such a great review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,Your Novotel Brussels Airport Team

10/10 Fremragende

James

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good location a few minutes from the airport. Wish the shuttle ran earlier for catching a 6am flight.
Overnattede 1 nat i april 2024
Svar fra Your Novotel Brussels Airport Team den 23. apr. 2024
Dear James, Thank you for taking the time to review your stay.It is delightful to hear such positive comments regarding our location and the condition of our hotel. We're thrilled that you found the room to your utmost satisfaction and experienced the high level of service we strive to provide.Regarding the shuttle service, we understand the importance of early flights and aim to accommodate our guests with transportation options. While our shuttle service starts at 6 am, for earlier departures, we recommend a taxi service which is both convenient and economical due to the short distance to the airport.However, if you plan a stay in our hotel within June and October, please know that the shuttle runs from 4AM.Your praises are a testament to the dedication of our staff, and we can't wait to share your compliments with them. Thank you for choosing Novotel Brussels Airport for your stay.We hope to see you again on a future occasion. Best regards,Your Novotel Brussels Airport Team

10/10 Fremragende

Akinori

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very comfortable to stay. Not crowded people, big and clean room, nice French style breakfast. More over they have free shuttle to airport every 30 minutes.
Overnattede 7 nætter i april 2024
Svar fra Your Novotel Brussels Airport Team den 23. apr. 2024
Dear Akinori,Thank you for such a great review.It is heartening to hear that you found our hotel to be a comfortable haven, with ample space and cleanliness that met your expectations. Our team is devoted to ensuring a serene environment for our guests, and your observation of the quietness is a testament to our efforts.The positive remark on our breakfast delights us, as we strive to offer a diverse and enjoyable breakfast experience. Our complimentary airport shuttle service is one of the many amenities we are proud to offer, ensuring convenience for our travelers.We are also glad that the overall condition of our hotel and the amenities provided in our rooms contributed to a satisfying experience during your stay. Your commendation of the service is especially appreciated, as our staff is committed to delivering the highest standard of hospitality.We look forward to a return visit from you in the future.Best wishes,Your Novotel Brussels Airport Team

8/10 Udmærket

Tiziano

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Good
Overnattede 1 nat i april 2024
Svar fra Your Novotel Brussels Airport Team den 15. apr. 2024
Dear Tiziano,Thank you for this kind review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back again in the future. Best wishes,Your Novotel Brussels Airport Team

8/10 Udmærket

Jose Victor

Overnattede 1 nat i april 2024
Svar fra Your Novotel Brussels Airport Team den 7. maj 2024
Cher Jose,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Your Novotel Brussels Airport Team

4/10 Dårligt

Corinne

Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter
The gentleman at the front desk was lovely. However, the elevator was very far from my room. I had two pieces of luggage, am in my fifties, and have limited mobility. No one offered to assist. I wouldn’t say cleanliness was my biggest complaint, but I found a used coffee cup with a used teabag under my bed. The rug had a few too many stains. Dining room had an undesirable selection and was very pricey. I ended up using Uber Eats instead. That too had few options. Explaining my negative review on location. I ended up with Pizza Hut, which I would never have eaten at home. It is close to the airport and does provide free shuttle service to the airport, but pairing the fair quality of the facility, I hardly feel the shuttle was free, considering how much I paid. The hotel is very large and easy to get lost in. I passed by a lot of young kids that seemed to be partying as they lingered outside room doors. Just not my kind of place. There was no protective/preventative latch lock. This made me uneasy. One more thing, my television would not turn on. I would not recommend a stay here, only if it was an emergency or a last resort.
Overnattede 1 nat i april 2024

10/10 Fremragende

Lindsey

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was my 3rd time staying at this hotel and I love it!
Overnattede 1 nat i april 2024
Svar fra Your Novotel Brussels Airport Team den 10. apr. 2024
Dear Lindsey,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We all look forward to welcoming you back in the future.Kind regards,Your Novotel Brussels Airport Team

8/10 Udmærket

Madoka

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
翌日の帰国便が午前中なので泊まりました。ブリュッセル空港との間は無料シャトルバスが走っています。空港のE乗り場(1Fの出口から出て一番右手の3,4つ並んだバスストップのうちの一つに表示があります)。朝食がおいしかった。Wifiも強くて問題なし。部屋も広め。
Overnattede 1 nat i april 2024
Svar fra Your Novotel Brussels Airport Team den 7. apr. 2024
Dear Madoka,Thank you for sharing the review of your stay with us.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We hope that you will return on another occasion. Best wishes,Your Novotel Brussels Airport Team

6/10 Okay

kathleen

Overnattede 1 nat i marts 2024
Svar fra Your Novotel Brussels Airport Team den 24. apr. 2024
Chère Kathleen,Merci pour la rédaction de ce commentaire sur notre hôtel.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Nous espérons avoir le plaisir de vous recevoir à nouveau pour un séjour 100% réussi.Bien à vous,Your Novotel Brussels Airport Team

10/10 Fremragende

Armando

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
La atencion del personal es excelente
Overnattede 1 nat i marts 2024
Svar fra Your Novotel Brussels Airport Team den 27. mar. 2024
Apreciado Armando,Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre realizamos el mayor de los esfuerzos por dar a nuestros clientes el mejor servicio y nos alegra que así lo haya percibido. Su satisfacción es nuestra mayor recompensa.A la espera de tener una nueva oportunidad de atenderle y prestarle nuevamente la mejor de nuestras atenciones, nos despedimos cordialmente,Your Novotel Brussels Airport Team

8/10 Udmærket

Bradley

Rejste med familie
Synes godt om: Faciliteter
Hard to access bathroom.Universal machine in gym in need of adjustment
Overnattede 1 nat i marts 2024
Svar fra Your Novotel Brussels Airport Team den 27. mar. 2024
Dear Bradley,Thank you for taking the time to share your feedback.We're glad to hear that you found our room amenities satisfactory, with an 80% positive experience. Our team strives to provide well-equipped rooms for a comfortable stay, and it's rewarding to know we've succeeded in your case. Regarding the accessibility of our bathrooms, we apologize if you encountered any difficulties. We are always looking for ways to enhance our guest experience, and your comment is valuable to us. Although not mentioned specifically, our fitness center is regularly maintained, and we will ensure that all equipment, including the universal machine, is in perfect working condition.We hope to see you again on a future occasion. Best regards,Your Novotel Brussels Airport Team

10/10 Fremragende

Jose Carlos

Synes godt om: Rengøring
Overnattede 3 nætter i marts 2024
Svar fra Your Novotel Brussels Airport Team den 27. mar. 2024
Dear José Carlos,Thank you for such a positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back again in the future. Best wishes,Your Novotel Brussels Airport Team

8/10 Udmærket

Benjamin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Your Novotel Brussels Airport Team den 27. mar. 2024
Cher Benjamin,Nous vous remercions pour votre agréable commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Ce fut une joie de vous recevoir et nous espérons vous revoir très bientôt,Your Novotel Brussels Airport Team

10/10 Fremragende

Marc

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy (late) check-in despite systems being down, friendly and helpful front desk operator
Overnattede 1 nat i marts 2024
Svar fra Your Novotel Brussels Airport Team den 12. mar. 2024
Dear Marc, Thank you for reviewing your stay at our hotel.We're thrilled to hear that our front desk team provided you with a smooth late check-in, despite a system outage, ensuring a start to your stay that was both friendly and efficient. Our staff is dedicated to delivering exceptional service, and your acknowledgment of their efforts is greatly appreciated.We hope that you will choose to revisit us. Best wishes,Your Novotel Brussels Airport Team

8/10 Udmærket

leonor

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Facile accès de l’aéroport
Overnattede 1 nat i marts 2024
Svar fra Your Novotel Brussels Airport Team den 10. mar. 2024
Chère Leonor,Merci pour cette appréciation maximale.Nous sommes enchantés que vous ayez passé un bon séjour parmi nous et que vous ayez apprécié notre emplacement à proximité de l'aéroport.Merci d'avoir noté la qualité du service.À bientôt pour une nouvelle expérience positive. Bien cordialement,Your Novotel Brussels Airport Team

8/10 Udmærket

Marlene

Overnattede 1 nat i februar 2024
Svar fra Your Novotel Brussels Airport Team den 27. mar. 2024
Beste Marlene,Hartelijk dank voor deze mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We kunnen niet wachten u opnieuw te mogen verwelkomen.Met vriendelijke groet,Your Novotel Brussels Airport Team

8/10 Udmærket

Maureen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rooms were clean and adequate for one night before our flight. Comfy beds. Shuttle bus to airport was fast and convenient.
Overnattede 1 nat i februar 2024
Svar fra Your Novotel Brussels Airport Team den 22. feb. 2024
Dear Maureen.Thank you very much for sharing your positive review.We're delighted to hear that you found our beds comfortable and enjoyed the cleanliness of the rooms. Our team works diligently to ensure a clean and welcoming environment, and we're pleased that this was reflected during your stay. It's also great to know that you found the shuttle bus service to the airport fast and convenient, as we strive to provide efficient transportation solutions for our guests.We appreciate your ratings on room cleanliness, hotel condition, and service. Our commitment to maintaining high standards is unwavering, and we will continue to focus on delivering excellent guest experiences.It would be our pleasure to have you return on another occasion. Very best wishes,Your Novotel Brussels Airport Team

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Rengøring, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Your Novotel Brussels Airport Team den 12. feb. 2024
Cher hôte,Nous vous prions de nous excuser pour ce manquement inhabituel. Nous aurions souhaité que vous nous en fassiez part lors de votre séjour, nous aurions alors pu envoyer une retouche ménage ou vous reloger dans la mesure de nos disponibilités.Vos suggestions pour la chambre sont par ailleurs les bienvenues.Cordialement,Your Novotel Brussels Airport Team

10/10 Fremragende

Gagik

Overnattede 1 nat i februar 2024
Svar fra Your Novotel Brussels Airport Team den 8. feb. 2024
Dear Gagik,Thank you for this positive review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,Your Novotel Brussels Airport Team

4/10 Dårligt

Philippe

Synes godt om: Rengøring
Synes ikke om: Service og personale
Décevant
Ce Novotel est décevant, il est vieillissant hélas. Le prix du parking pour la voiture est beaucoup trop cher, les oreillers des chambres ne sont vraiment pas confortables et gâchent la nuit. Le personnel de réception n'a pas été à la hauteur, on a été obligé de justifier le paiement de la taxe de séjour déjà réglée
Overnattede 1 nat i februar 2024
Svar fra Your Novotel Brussels Airport Team den 8. feb. 2024
Cher Philippe,Nous vous remercions pour ce retour.Nous sommes désolés de lire que certains aspects n'ont pas répondu à vos attentes. Concernant le prix du parking, nous nous efforçons d'offrir un tarif compétitif tout en garantissant un service de stationnement sécurisé. Pour ce qui est des oreillers, nous proposons 2 carrés et 2 rectangulaires par personne afin de satisfaire les préférences de chacun, et nous regrettons que ceux-ci n'aient pas été à votre convenance. Nous prenons note de votre retour sur l'expérience vécue à la réception et nous nous engageons à maintenir un service clientèle de qualité, comme le souligne notre politique d'accueil, surtout pour les membres LeClub ayant un statut Silver ou plus. Nous vous assurons que notre équipe est formée pour offrir un service professionnel et nous allons aborder vos commentaires internement.Nous espérons vous revoir pour un meilleur séjour,Your Novotel Brussels Airport Team

10/10 Fremragende

STEVEN

Overnattede 1 nat i februar 2024
Svar fra Your Novotel Brussels Airport Team den 8. feb. 2024
Cher Steven,Merci de nous faire part de votre retour d’expérience.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau,Your Novotel Brussels Airport Team

10/10 Fremragende

Catarina

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Your Novotel Brussels Airport Team den 3. feb. 2024
Dear Catarina,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to the pleasure of seeing you again in the future. Kind regards,Your Novotel Brussels Airport Team

10/10 Fremragende

Rachidata

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Bien
Overnattede 9 nætter i august 2023
Svar fra Your Novotel Brussels Airport Team den 27. jan. 2024
Estimada Rachida, Gracias por sus excelentes comentarios.Nos complace saber que han encontrado nuestras instalaciones al 100% de su satisfacción y que el servicio recibido ha sido de su total agrado. Trabajamos constantemente para ofrecer una estancia memorable y comentarios como los suyos nos motivan a seguir mejorando.Esperamos que vuelva a visitarnos muy pronto. Un saludo,Your Novotel Brussels Airport Team

10/10 Fremragende

Xinia

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente ubicación y servicio .
Overnattede 1 nat i januar 2024
Svar fra Your Novotel Brussels Airport Team den 26. jan. 2024
Querido huésped,Nos complace saber que la ubicación y el servicio fueron de su agrado. Trabajamos continuamente para ofrecer una atención de calidad y nos alegra que haya apreciado la limpieza de la habitación y el estado del hotel. Asimismo, es gratificante que haya encontrado completos y satisfactorios los amenities de la habitación.Esperamos tener la ocasión de volver a darle la bienvenida nuevamente. Un saludo,Your Novotel Brussels Airport Team

8/10 Udmærket

Cyrille

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Your Novotel Brussels Airport Team den 26. jan. 2024
Cher Cyrille,Nous prenons connaissance de cette appréciation parfaite.Nous sommes enchantés que notre établissement ait été à la hauteur de vos attentes.Au plaisir de vous revoir chez nous,Your Novotel Brussels Airport Team