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Anmeldelser af Mercure Brighton Seafront Hotel

3.5 out of 5
Mercure Brighton Seafront Hotel
149 Kings Road, Brighton, England

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 228 af i alt 627 anmeldelser" "
Bedømmelse på 8 − Udmærket. 202 af i alt 627 anmeldelser" "
Bedømmelse på 6 − Okay. 110 af i alt 627 anmeldelser" "
Bedømmelse på 4 − Dårligt. 53 af i alt 627 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 34 af i alt 627 anmeldelser" "

8,2/10

Rengøring

8,4/10

Service og personale

7,4/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

6/10 Okay

Tom

Overnattede 1 nat i oktober 2022
Svar fra Catherine den 17. okt. 2022
Dear TomThank you for taking the time to review your stay. I hope we can welcome you back soon and if there is anything we can do to make your stay more comfortable please do let us know.

10/10 Fremragende

Dorte

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very nice staff and very helpful and smiling. We recomand this Hotel.
Overnattede 3 nætter i juli 2019
Svar fra Iain den 12. aug. 2019
Great to read you enjoyed your stay at the hotel and the staff were helpful and smiling.

8/10 Udmærket

Niels, Greve

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Anderledes og klassisk engelsk, utrolig hyggelig atmosfære perfekt beliggenhed
Overnattede 3 nætter i juli 2019
Svar fra Iain den 22. jul. 2019
Great that you enjoyed our location and found the hotel the perfect English hotel. Look forward to you coming back in the future.

8/10 Udmærket

Stephen

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024

10/10 Fremragende

Ellie

Synes godt om: Faciliteter
Outstanding Staff
Overnattede 1 nat i maj 2024
Svar fra Barry den 19. maj 2024
Hello Ellie,thank you so much for taking the time to review us, and all of us are so happy knowing you had such a Great stay with us, and we all look forward to seeing you again very soon with us at Mercure Brighton Seafront,Kind Regards,BarryReception Desk

8/10 Udmærket

Adam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

8/10 Udmærket

Philip

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent staff on reception. Gave me an upgraded room for free.
Overnattede 1 nat i maj 2024
Svar fra Barry den 9. maj 2024
Hi Philip,we are all delighted to know that you enjoyed your stay with us, and we all hope to see you again very soon,Kind Regards,BarryReception Desk

6/10 Okay

lindsay

Rejste med familie
Before I start the criticism the staff were amazing especially Barry at the front desk . However the bedrooms were not 4* . We had standard rooms suitable for disabled. They were situated a long way from the lift. There was no luggage rack because we had a standard room . We also had to ask for a second chair. The body wash was empty . Couldn’t get through on phone to ask for more so had to go to reception where Barry dealt with it . Very limited restaurant menu for lunch and dinner although breakfast was very good in the room there are no power points by the bed . We had to hunt for two points one hidden by television and one near the floor. No drawers for storage. For 3* acceptable not 4
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Lewis

Overnattede 1 nat i april 2024

10/10 Fremragende

Nicola

Synes godt om: Overnatningsstedets tilstand og faciliteter
G
Overnattede 1 nat i april 2024
Svar fra Kelly GM den 29. apr. 2024
Dear Nicola,I am delighted that your scores reflect a great stay with usKind regardsKellyGeneral Manager

8/10 Udmærket

Stella

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was lovely, spotlessly clean, and reception staff were brilliant. Breakfast room staff on the other hand, were very abrupt, and we felt hurried to leave, as soon as a plate was empty it was taken even when we were still finishing a mouthful of food. Also guests were asked to finish their tea/coffee in the reception area as tgd tables were wanted for other guests. Not ideal start to a day
Overnattede 1 nat i april 2024
Svar fra Kelly GM den 29. apr. 2024
Dear Stella,I am disappointed to read your feedback about Breakfast as this is very unusaul, and I will review this with the Team.Kind regardsKellyGeneral Manager

10/10 Fremragende

Karen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very clean Very friendly Enjoyed our stay.
Overnattede 1 nat i april 2024
Svar fra Kelly GM den 29. apr. 2024
Dear Karen,I am so pleased that you enjoyed your stay with us.Kind regardsKellyGeneral Manager

8/10 Udmærket

Carolyn, Wincanton

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff
Overnattede 2 nætter i april 2024
Svar fra Kelly GM den 29. apr. 2024
Dear Carolyn,I am delighted that our Team made your stay with us.Kind regardsKellyGeneral Manager

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Food is good nice and clean very nice staff
Overnattede 1 nat i april 2024
Svar fra Kelly GM den 29. apr. 2024
Dear David,I am so pleased that you liked our new menu and that our Team made a great impressionKind regardsKellyGeneral Manager

8/10 Udmærket

Scott

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Only stayed a couple of nights false led by the pictures online of our room but done the job breakfast was amazing staff very friendly!
Overnattede 2 nætter i april 2024
Svar fra Kelly GM den 29. apr. 2024
Dear Scott,I am disappointed that you feel you were mis-lead.I am pleased that our Team stood out for you and that you enjoyed BreakfastKind regardsKellyGeneral Manager

10/10 Fremragende

Roger

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff and service was amazing, and the was in good condition. Food was excellent. The room i had was clean, not one of the best rooms but certainly adequate, window looked out into a back area and needed a lot off attention, was not pleasant. The room had some minor problems, nowhere to hang your wet coat, no toilet brush and the annoying one there were no sockets by the bed so you could not charge your phone, nearest socket was the other side of the room, but overall it was a good stay
Overnattede 2 nætter i april 2024
Svar fra Kelly GM den 29. apr. 2024
Dear Roger,I am pleased that overall you had a good stay with us, we are currently looking at placing sockets near the bedsKind regardsKellyGeneral Manager

8/10 Udmærket

Jill

Really good I enjoyed my stay Staff really good and friendly
Overnattede 1 nat i april 2024
Svar fra Kelly GM den 10. apr. 2024
Dear Jill,I am so pleased you enjoyed your stay with us and that our Team stood out.Kind regardsKellyGeneral Manager

10/10 Fremragende

Joan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were very helpful. Nice quiet room
Overnattede 2 nætter i april 2024
Svar fra Kelly GM den 10. apr. 2024
Dear Joan,I am so pleased that our Team made a great impressionKind regardsKellyGeneral Manager

8/10 Udmærket

LESLEY

Rejste med partner
Synes godt om: Rengøring, service og personale
Very helpful staff, very accommodating. Room very clean. Breakfast excellent. Room quite small, parking difficult. Carpet throughout hotel need replacing. Food choices outside breakfast minimal.
Overnattede 3 nætter i marts 2024
Svar fra Barry den 1. apr. 2024
Hi Lesley,Thank you for taking the time to review us, we are all delighted that you had a great time with us, and we all look forward to seeing you again with us very soon,Kind Regards,BarryReception Desk

8/10 Udmærket

David

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were excellent and as had been said before Barry was extremely helpful, both at the hotel and during a call before the visit.
Overnattede 2 nætter i marts 2024
Svar fra Barry den 26. mar. 2024
Hi David,Thank you so much for your Kind review, I am so glad you enjoyed your stay with us, and we all look forward to seeing you again very soon,Barry

10/10 Fremragende

Sean

Overnattede 3 nætter i marts 2024
Svar fra Barry den 27. mar. 2024
thank you so much for your Kind review, we all are delighted that you so enjoyed your stay with us and we look forward to seeing you again very soon

10/10 Fremragende

Karen

Rejste i en gruppe
Synes godt om: Faciliteter
Very nice Room, Friendly Staff, lovely Breakfast good value for money.
Overnattede 1 nat i marts 2024
Svar fra Barry den 22. mar. 2024
Thank you so much for your very kind Review,

8/10 Udmærket

Alan

Synes godt om: Rengøring, service og personale
Looking slightkybtired but still had great character
Overnattede 2 nætter i marts 2024

6/10 Okay

Lynne

Rejste med partner
Synes godt om: Rengøring
We stayed in a sea view room which was a nice size with lovely views but the windows were not soundproof or insulated so they were noisy and cold to sit by and kept me awake. Service was lacking at breakfast on the Tuesday morning and had to ask other guests where they got there cooked breakfast from as it wasn’t out for selection, so my husband asked someone cleaning tables and he asked us what we wanted! No choice given! Wednesday completely awful with a coach load of people in the very small breakfast room, we couldn’t move but were shown to seats buy a nice man and told it was self service, easier said than done with all the people I can tell you!! Unfortunately Tuesday when we got up the weather was horrible so we stayed in our room after breakfast and at 12 we went down to the bar to get lunch to find it shut till 4:30 so we had to brave the wind and rain to find some food! We then came back after a lot of walking to relax with a drink before dinner only to find the bar was now closed till 6pm all very frustrating! The hotel looks good but needs updating and better service. Three star rating at best! Car park too expensive too!
Overnattede 2 nætter i marts 2024
Svar fra Kelly GM den 30. mar. 2024
Dear Lynne,I am disappointed to read your review as this is not reflective of service received and I will review this with our Food and Beverage ManagerKind regardsKellyGeneral Manager

10/10 Fremragende

Emma

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I reserved a room at the Mercure for my partner's birthday, and our experience from the moment we arrived was exceptional. The convenience of parking right next to the hotel was a plus. Upon arrival, we were warmly greeted by the hotel manager, Marta, who was incredibly kind and attentive. She presented my partner with a birthday card, chocolates, and a complimentary drink at the bar. The hotel itself was stunning, with impeccable cleanliness and thoughtful design touches. Our superior room exceeded expectations, boasting spaciousness and cleanliness. The bathroom, complete with a large shower and bath, was a highlight. Our balcony offered a lovely sea view and comfortable seating. Great room amenities, including air conditioning and a posh coffee machine. The reception desk staff were always available, although we found everything we needed already in place. The breakfast was outstanding, with a wide variety of options and a picturesque sea view. The full English breakfast was one of the best ive had, the product was great quality and so fresh. The attentive staff again during breakfast meant we never went without. Overall, we couldn't find a fault with this hotel. It has now become our preferred choice for our visits to Brighton, thanks to the exceptional service provided by the lovely manager Marta, absolute first class service Thank you, Mercure, for making our stay so special. Emma and Juliet
Overnattede 1 nat i marts 2024
Svar fra Kelly GM den 17. mar. 2024
Dear Emma and Juliet,I am delighted that Marta stood out for your she is certainly a shining star on Reception.I am pleased that you had an excellent stay with us and hope you enjoyed your time exploring Brighton.Kind regardsKellyGeneral Manager

8/10 Udmærket

marc

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Kelly GM den 17. mar. 2024
Dear Marc,I am pleased that your scores reflect a good stay with usKind regardsKellyGeneral Manager

10/10 Fremragende

Safia

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved breakfast , wanna come back just for them hashbrowns
Overnattede 1 nat i februar 2024
Svar fra Kelly GM den 17. mar. 2024
Dear Safia,I am delighted you enjoyed our Breakfast and our Hash browns are super tasty!Kind regardsKellyGeneral Manager

6/10 Okay

david

Synes godt om: Service og personale
Dated
Overnattede 1 nat i marts 2024
Svar fra Kelly GM den 17. mar. 2024
Dear David,I am disappointed that you feel we are dated, the Hotel is Grade 2 listed but had a refurbishment completed in 2019 along with some recent updates to our Bar and Terrace.Kind regardsKellyGeneral Manager

10/10 Fremragende

Heather

Overnattede 2 nætter i februar 2024
Svar fra Kelly GM den 30. mar. 2024
Dear Heather,I am delighted that your scores reflect a great stay with usKind regardsKellyGeneral Manager

10/10 Fremragende

Sharon

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The hotel needs a serious refurb which is a shame as it’s in a great location. The best part of our trip was definitely the friendly and helpful staff.
Overnattede 1 nat i februar 2024
Svar fra Kelly GM den 17. mar. 2024
Dear Sharon,I am delighted that you received excellent customer service and disappointed with your feedback about the Hotel a refurbishment was completed in 2019 and we have also updated the main building public areas.Kind regardsKellyGeneral Manager

10/10 Fremragende

Zoe

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay, very friendly staff, nothing was too much trouble. Good location, just along from I360, bar has a lovely look out onto the seafront. A great stay!
Overnattede 1 nat i februar 2024
Svar fra Barry den 1. apr. 2024
HI Zoe,thank you so much for your review and we are delighted that you had such a lovely time with us, and we all look forward to seeing you again very soon,Kind Regards,BarryReception Desk

10/10 Fremragende

rebecca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

10/10 Fremragende

Kay

Overnattede 1 nat i februar 2024
Svar fra Kelly GM den 30. mar. 2024
Dear Kay,Thank you for your 5 stars and I am delighted that this reflects a great stay with usKind regardsKellyGeneral Manager

6/10 Okay

Tracy

Overnattede 2 nætter i februar 2024

10/10 Fremragende

Francesca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The staff were wonderful, couldn’t do enough for you. Superb room and breakfast. Would definitely go back. Fabulous stay thank you.
Overnattede 1 nat i februar 2024
Svar fra Barry den 22. mar. 2024
thank you so much for your very kind review

10/10 Fremragende

Elle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i februar 2024

8/10 Udmærket

Louise

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Mercure Brighton
Hotel is lovely and very quiet at night, the staff were friendly and helpful, its about a 20 minute walk to the station and lots of good restaurants and cafes nearby
Overnattede 3 nætter i februar 2024
Svar fra Barry den 22. mar. 2024
thank you for your very kind review

8/10 Udmærket

Chloe

Synes godt om: Service og personale

8/10 Udmærket

Natalie

Synes godt om: Service og personale
Overnattede 1 nat i februar 2024

10/10 Fremragende

Beth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Kelly GM den 12. feb. 2024
Dear Beth,I am delighted that your scores reflect a great stay with usKind regardsKellyGeneral Manager

10/10 Fremragende

Fiona

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Mercure Brighton - lovely!
Very small bathroom but excellent comfortable beds.
Overnattede 1 nat i februar 2024
Svar fra Kelly GM den 12. feb. 2024
Dear Fiona,I am delighted that you had a good stay with us and found our bed comfortableKind regardsKellyGeneral Manager

8/10 Udmærket

Joanne

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly staff lovely room car parking very expensive
Overnattede 1 nat i februar 2024
Svar fra Kelly GM den 12. feb. 2024
Dear Joanne,I am pleased your score reflects a good stay with us and that our Team made a good impressionKind regardsKellyGeneral Manager

8/10 Udmærket

Jan

Overnattede 2 nætter i februar 2024
Svar fra Kelly GM den 30. mar. 2024
Dear Jan,I am pleased that your scores reflect a good stay with usKind regardsKellyGeneral Manager

10/10 Fremragende

David

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great service
I stay away a lot with work and I've got to say its the best service I have ever at a hotel from the reception to breakfast. The Scottish man at reception was very helpful.
Overnattede 2 nætter i januar 2024
Svar fra Marianne den 2. feb. 2024
Dear David,Many thanks for taking the time to review your experience at the Mercure Brighton Hotel! 10/10 WOW ! Thank you !We will certainly pass your feedback to Barry and the FB Team, they will be delighted !Looking forward to welcoming you back!Kind Regards,Marianna CappaiFront of House Manager

6/10 Okay

andleeb

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The property needs refurbishing, carpets have massive dirt stains in them, windows and doors are really difficult to open and very old. Not enough parking. Staff are extremely pleasant and polite, it was a pleasure conversing with every member of staff. This was my fourth stay at this hotel normally I’m in the superior room with the biggest balcony, bit this time I was in the privilege room with a balcony I must admit I was gutted!!! But then I got used to the small space and the balcony and the views is lovely !
Overnattede 3 nætter i januar 2024
Svar fra Marianne den 2. feb. 2024
Dear Andleeb,Many thanks for taking the time to review your experience at the Mercure Brighton Hotel! We are delighted to read you have found our Team pleasant and polite.In regards of the refurbishment, We have passed your comments to our relevant colleagues.We are all looking forward to welcoming you back !Kind Regards,Marianna CappaiFront of House Manager

10/10 Fremragende

Demi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Room was very nice and good fair price
Overnattede 1 nat i januar 2024
Svar fra Marianne den 2. feb. 2024
Dear Demi,Many thanks for taking the time to review your experience at the Mercure Brighton Hotel! 5/5 WOW ! Thank you !We are glad you enjoyed your room and the price good and fair. Looking forward to welcoming you back!Kind Regards,Marianna CappaiFront of House Manager

8/10 Udmærket

Claire

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i januar 2024
Svar fra Kelly GM den 24. jan. 2024
Dear Claire,I am pleased that your scores reflect a good stay with usKind regardsKelly General Manager

10/10 Fremragende

Steve

Overnattede 1 nat i januar 2024
Svar fra Kelly GM den 24. jan. 2024
Dear Steve,Thank you for your 10/10 and I am delighted this reflects a good stay with usKind regardsKellyGeneral Manager

6/10 Okay

P

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
room without a view :)
Booked a room with a view! on arrival was told a view is a window??? not a scenic view , very misleading when i paid extra for a view, hotel nice but bed was so hard i hardly slept, but staff were really friendly and nice. and parking is expensive , £28 for 24 hrs
Overnattede 1 nat i januar 2024
Svar fra Kelly GM den 24. jan. 2024
Dear P,I will review your feedback about the room description but am pleased that our Team made a great impressionKind regardsKellyGeneral Manager

10/10 Fremragende

Carly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely hotel
Another great stay at the Mecure Hotel, nothing bad to say,all good!
Overnattede 1 nat i januar 2024
Svar fra Kelly GM den 24. jan. 2024
Dear Carly,I am delighted that you had another great stay with usKind regardsKellyGeneral Manager