Julie told me less than a week before check-in that the gravel road down to the cabin and the specific lane into the cabin was narrow, difficult to traverse, and as described in letter that came too late to cancel, was easy to get stuck on. Had I known that, I wouldn't have booked it. My wife was terrified by the narrowness of the road and what we had to do to get in. And she is handicapped and because I couldn't drive to the front door, she had to walk.
My brother and his wife have a 4 wheel drive jeep. They stayed and they got stuck!
There were other things that were not in the Vrbo listing that should have been -- not as serious as the entrance road and the driveway, but off-putting nevertheless: a washer and dryer that we cannot use (the washer specifically, and the front page of the listing says both are there), bringing our own toilet paper and paper towels, and other things that have been included in every mountain cabin where we have stayed (and we've done 5 rentals in Clayton GA and Asheville NC).
We booked the cabin in good faith, and that good faith was not returned. To leave out the danger of the entrance road and the driveway was not in good faith. To tell me about the dangers after the time to get a refund had passed was not in good faith. To not tell me about the driveway that my wife would have had to traverse on foot because I could not drive down to the cabin was not in good faith.
Stayed less than 24 hours. My request for compensation was ignored.