It wasn't a great experience but that said the staff were very good and very friendly. We arrived after midnight(after getting lost) the lady on reception was very understanding, she booked us in and gave us a key to a room. We unlocked the door to that room only to find the internal chain attached, so presumably there was someone already in residence. Went back to reception, the lady checked her computer and said the room should be empty but gave us a key to another room. This room was small but functional, that is until during the night we found the room was right over the main entrance, the constant opening and closing of the automatic doors did not help sleeping very much. We went down to breakfast in the morning, the breakfast was very ordinary and priced at £10.99 definitely overpriced. But as I said earlier the staff were lovely and they waived the cost of the breakfast. I'm really only telling you of our personal experience, it wasn't great but by no means a disaster either.