Dear Maria,Thank you four choosing Novotel Birmingham City Centre and taking the time to leave us a feedback.We are happy to know you have enjoyed your stay with us.Looking forward to welcoming you back.

Thank you for taking the time to write a review. I am delighted that you enjoyed your stay and look forward to seeing you again in the near future. Kind regards, Muhammad Ahsan

Dear Dave, We wanted to take a moment to express our gratitude for your positive rating!Your support means a lot to us, and we're thrilled to see that you had a great experience during your stay.We look forward to welcoming you back again soon for another enjoyable stay.Best regards,George

Dear Michelle, We are pleased to learn that you found our customer service commendable and that your inquiries were effectively addressed prior to your arrival. It's gratifying to know that the proximity to the tram added to your convenience during your stay. Should your future plans lead you back to our area, we would be honoured to extend our hospitality once more.Sincerely George FratiloiuFront Office Manager

Dear Tekali, Thank you for sharing your feedback with us. We appreciate your input regarding the condition of our hotel. We constantly strive to maintain and improve our facilities to ensure a pleasant experience for all our guests. Your comments will be taken into consideration as we plan for future updates and renovations. We hope to welcome you back in the future to experience the improvements firsthand.Sincerely,George FratiloiuFront Office Manager

Dear Mary , Thank you for your feedback regarding your recent stay with us. We sincerely apologize for the disturbance caused by the incident you mentioned. The safety and security of our guests and staff are of utmost importance to us, and we appreciate the quick action taken by both our guests and our team in response to the situation.We strive to ensure that all our guests have a comfortable and enjoyable stay, and we regret that your experience was marred by this incident. Please rest assured that we are taking appropriate measures to address any concerns and prevent such occurrences in the future.We hope that you will give us another opportunity to provide you with a better experience on your next visit.Sincerely,George FratiloiuFront Office Manager

Dear Karen ,We wanted to take a moment to express our gratitude for your positive rating!Your support means a lot to us, and we're thrilled to see that you had a great experience during your stay.We look forward to welcoming you back again soon for another enjoyable stay.Best regards,George

Dear Oge, Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon.Best regards,George FratiloiuFront Office Manager

Dear Michael, Thank you for your positive rating! We're thrilled that you had a great experience with us. If there's anything specific you enjoyed or if there's anything we can do to make your next visit even better, please don't hesitate to share. We look forward to welcoming you back soon!SincerelyGeorge FratiloiuFront Office Manager

Dear Stuart, Thank you for your positive rating! We're thrilled that you had a great experience with us. If there's anything specific you enjoyed or if there's anything we can do to make your next visit even better, please don't hesitate to share. We look forward to welcoming you back soon!Sincerely George FratiloiuFront Office Manager

Dear Laura, Thank you for sharing your feedback with us. We're delighted to hear that you found our location convenient for the arena and nearby restaurants and bars. While we're glad that the overall experience was satisfactory, we apologize for any discomfort caused by the sofa bed. Regarding the parking, we strive to be transparent about our pricing, and our parking prices are advertised. We regret if the pricing did not meet your expectations, and we appreciate your understanding. We will certainly take your comments into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, George

Dear Maureen , Thank you for your positive review! We're delighted that you had a great experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit. If you have any feedback or suggestions for us, please feel free to share. We're here to ensure you have an enjoyable stay every time!Sincerely, George

Dear Mouzam,Thank you for taking the time to leave us a perfect score review! We are thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable stay is our top priority, and we're delighted that we could meet your expectations.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another outstanding stay in the future!Warm regards,Ionel VoicuOperations Manager

Dear Ben,We sincerely apologize for the inconvenience and concern caused by the mishandling of your room access during your stay. Your safety and satisfaction are our top priorities, and we deeply regret any lapse in our procedures. Rest assured, we are taking immediate steps to address and prevent such incidents in the future. We appreciate your feedback and hope to have the opportunity to regain your trust.Warm regards,Harpreet SianGeneral Manager

Dear Jenny,Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at Novotel Birmingham Broad Street.It's fantastic to know that you found our staff to be friendly and welcoming. Providing excellent customer service is one of our top priorities, and we are delighted that our team made a positive impression on you.We're also pleased to hear that you enjoyed our breakfast offerings and that the room met your expectations. Our team works hard to ensure that every aspect of your stay is comfortable and enjoyable, and it's wonderful to hear that our efforts were appreciated.Your kind words mean a lot to us, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back to Novotel Birmingham Broad Street in the future for another fantastic stay.Warm regards,Ionel VoicuOperations Manager Novotel Birmingham Broad Street

Dear Hilbert,Thank you for sharing your feedback! We're delighted to hear that you had a fantastic experience during your stay at Novotel Birmingham Broad Street.Your perfect score of 10 out of 10 truly speaks volumes, and we couldn't be happier that you found everything to your satisfaction.Should you ever find yourself back in Birmingham, we would be honored to welcome you back for another exceptional stay.Warm regards,Ionel VoicuOperations Manager Novotel Birmingham Broad Street

Dear Susan,Thank you for taking the time to share your feedback with us following your recent two-night stay. We're pleased to hear that overall, you had a great stay.However, we're sorry to learn that you encountered issues with the bed not being made up and the absence of a plug for the bath in your room. Please accept our sincere apologies for any inconvenience this may have caused. Rest assured, we'll address this matter with our housekeeping team to ensure that all rooms are properly equipped and prepared for our guests' comfort and convenience.Your feedback is invaluable to us, as it helps us identify areas where we can improve our services. We appreciate you bringing these issues to our attention, and we'll take immediate steps to prevent such occurrences in the future.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back for a flawless experience in the near future.Warm regards,Ionel VoicuOperations Manager

Dear Glendene,Thank you for taking the time to leave us a 5-star rating! We appreciate your support and hope to welcome you back to Novotel Birmingham City Centre soon for another exceptional stay.Warm regards,Ionel VoicuOperation ManagerNovotel Birmingham City Centre

Dear Tekali Zekarias,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be nice overall. Your satisfaction is of utmost importance to us, and we appreciate your constructive criticism regarding the condition of the bedroom carpet.Rest assured, we take your feedback seriously, and we are already looking into ways to address this issue. Your comfort and enjoyment during your stay are our top priorities, and we will take the necessary steps to ensure that the carpet in the bedroom is refreshed and maintained to the highest standards.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Warm regards,Ionel VoicuOperations Manager

Dear Guest,Thank you for taking the time to leave us a positive review! We're delighted to hear that you had a great experience during your stay with us.Your feedback is invaluable to us, and we truly appreciate your support. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,George FratiloiuFront Office Manger

Dear Ryan , Thank you for your positive review! We're delighted that you had a great experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit. If you have any feedback or suggestions for us, please feel free to share. We're here to ensure you have an enjoyable stay every time!Sincerely, George

Dear Guest,Thank you for your stay with us!We are delighted to know you have enjoyed your stay here.Looking forward to welcoming you soon.Regards,

Dear Yvette,Thank you for choosing Novotel Birmingham City Centre.We are glad to know you have enjoyed your experience here with us.Looking forward to welcoming you soon.Regards,

Dear Yoshinori, Thank you for taking the time to leave us a positive review! We're delighted to hear that you had a great experience during your stay with us.Your feedback is invaluable to us, and we truly appreciate your support. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,George FratiloiuFront Office Manager

Dear Angela, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay at our hotel and found our staff to be friendly.We're thrilled that you found our hotel lovely, and we appreciate your kind words. It would be our pleasure to welcome you back for another stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,George FratiloiuFront Office Manager

Dear Guest, Thank you for taking the time to share your feedback with us! We're thrilled to hear that you were very impressed with your room and that it met all your needs.Ensuring our guests' comfort and satisfaction is our top priority, so we're delighted to hear that you found the room spacious, comfortable, and well-equipped. It's also wonderful to hear that you found our cleanliness standards to be of a high standard and that our staff were pleasant and helpful during your stay.Your recommendation means a lot to us, and we're grateful for your kind words. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,George FratiloiuFront Office Manager

Dear Sin, Thank you for taking the time to leave us a positive review! We're delighted to hear that you had a great experience during your stay with us.Your feedback is invaluable to us, and we truly appreciate your support. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,George FratiloiuFront Office Manager

Dear Jenny, Thank you for taking the time to leave us a positive review! We're delighted to hear that you had a great experience during your stay with us.Your feedback is invaluable to us, and we truly appreciate your support. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,George FratiloiuFront office Manager

Dear Pushpa, Thank you for your positive feedback! We're delighted that you had a great experience with us. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. We appreciate your support and look forward to welcoming you back in the future.Best regards,George Fratiloiu

Dear D, Thank you for your positive feedback! We're delighted that you had a great experience with us. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. We appreciate your support and look forward to welcoming you back in the future.Best regards,George FratiloiuFront office Manager

Dear Catherine , Thank you for taking the time to leave your feedback. We appreciate your input, and we're committed to continually improving our services. If there are specific areas you'd like us to address or any suggestions you have for enhancement, please feel free to reach out. We value your opinion and hope to have the opportunity to exceed your expectations in the future.Best regards,George FratiloiuFront Office Manager

Dear Jasmine, Thank you for your positive feedback! We're delighted that you had a great experience with us. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. We appreciate your support and look forward to welcoming you back in the future.Best regards,George FrtailoiuFront Office Mananger

Dear Ayesha, Thank you for taking the time to share your feedback. We're pleased to hear that you found our place convenient for your stay.Your comments are valuable, and we're always looking for ways to enhance the guest experience. If there's anything specific you believe could improve your future visits or any suggestions you have, please feel free to share.We appreciate your patronage and look forward to the opportunity to welcome you back.Best regards,George FratiloiuFront Office Manager

Dear Samuel Thank you for taking the time to leave your feedback. We appreciate your input, and we're committed to continually improving our services. If there are specific areas you'd like us to address or any suggestions you have for enhancement, please feel free to reach out. We value your opinion and hope to have the opportunity to exceed your expectations in the future.Best regards,George FratiloiuFront Office Manager

Dear Samantha , Thank you for bringing your experience to our attention. We sincerely apologize that your visit did not meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to understand your concerns better.If you are willing to provide more details about your stay, it will assist us in addressing any issues and working towards improvements. We value your feedback and hope to have the chance to regain your trust in the future.Best regards,George FratiloiuFront Office Manager

Dear Michael, Thank you for your positive review! We're thrilled to hear that you enjoyed your stay with us. If there's anything specific you loved about your experience or if you have any suggestions for improvement, feel free to let us know. We appreciate your feedback and hope to welcome you back in the future!Warm regards,George

Dear Meheren, Thank you for your positive review! We're thrilled to hear that you enjoyed your stay with us. If there's anything specific you loved about your experience or if you have any suggestions for improvement, feel free to let us know. We appreciate your feedback and hope to welcome you back in the future!Warm regards,George

Dear Guest , Thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience caused during your stay, particularly with the night staff.We are delighted to hear that Yannis made a positive impression during the check-in process. Your kind words about her friendliness and informativeness are appreciated, and we will certainly commend her for her excellent service.On the other hand, we are truly sorry to learn about the challenges you faced with the night duty manager. Providing outstanding service is our top priority, and it's disappointing to hear that we fell short of your expectations. We take your comments seriously, and we will address this matter promptly to ensure that our staff demonstrates the highest level of professionalism and people skills.We appreciate your understanding, and we hope to have the opportunity to welcome you back for a much-improved experience. If there's anything specific you would like to discuss further or if there's an opportunity for us to make amends, please feel free to contact us directly.Thank you for choosing our hotel, and we look forward to the chance to serve you better in the future.Best regards,George Fratiloiu

Dear Mark, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay, especially the convenient access to Birmingham Bullring, the nearby shops, and the delightful breakfast. It's wonderful to know that our reception team contributed to a friendly and efficient check-in experience.We're delighted that your room met your expectations, and we're pleased to hear that the inclusion of a bath added to your overall satisfaction. We truly appreciate your kind words and are honored that you would consider booking with us again.We look forward to the opportunity to welcome you back, and thank you for choosing us for your stay in Birmingham!Best regards,George FratiloiuFront Office Manager

Dear Graham , Thank you for sharing your positive experience with us! We're delighted to hear that our location was convenient for your event at the Utilita Arena, and that you found the proximity to a variety of bars and restaurants appealing. It's great to know that our parking facilities met your expectations as well.We appreciate your feedback and are pleased to have contributed to your enjoyable stay. Should your plans bring you back to the area, we look forward to hosting you again.Safe travels!Best regards,George FratiloiuFront Office Manager

Dear Dora, Thank you for your wonderful review! We're delighted to hear that we have become your family go-to in Birmingham. It's fantastic to know that our location was perfect for your needs, and we're thrilled that there was plenty to see and do during your stay.We appreciate your kind words and look forward to welcoming you and your family back for more memorable experiences in the future. If there's anything specific you loved about your stay or any suggestions you'd like to share, feel free to let us know.Safe travels, and see you again soon!Best regards,George FratiloiuFront Office Manager

Dear Guest, Thank you for choosing to stay with us again for your Christmas market visit! We're delighted that you enjoyed your second stay and found our location convenient for a nice short walk to all the shops.It's wonderful to hear that our staff contributed to your positive experience, and we appreciate your recommendation. If there's anything specific you enjoyed during your stay or any way we can enhance your next visit, please let us know.We look forward to welcoming you back for another pleasant stay in the future!Best regards,George FratiloiuFront Office Manager

Dear Ian , Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the cleanliness, service, and breakfast offerings at our hotel. It's great to hear that your overall experience met your expectations.We apologize for any inconvenience you faced with the in-room coffee maker and the complexity it presented. Your feedback is valuable, and we will certainly review the setup to ensure a more user-friendly experience for our guests. We appreciate your understanding regarding the alternative provision of tea and coffee for the kettle.We're pleased to know that despite these minor inconveniences, you would be happy to stay with us again. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for another comfortable and pleasant stay in the future.Thank you for choosing our hotel.Best Regards,George FratiloiuFront Office Manager