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Anmeldelser af Hotel du Vin & Bistro Birmingham

4 out of 5
Hotel du Vin & Bistro Birmingham
Church Street, Birmingham, England

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 423 af i alt 880 anmeldelser" "
Bedømmelse på 8 − Udmærket. 288 af i alt 880 anmeldelser" "
Bedømmelse på 6 − Okay. 100 af i alt 880 anmeldelser" "
Bedømmelse på 4 − Dårligt. 49 af i alt 880 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 20 af i alt 880 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Jacob

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i april 2022
Svar fra DGM den 3. maj 2022
Dear Jacob, Thank you for the 10 out of 10 star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon. Very best regards Corabeth Pearsall, Deputy General Manager

8/10 Udmærket

Henning

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i april 2019
Svar fra HDV den 21. apr. 2019
Thank you so much for your feedback!

8/10 Udmærket

Martin

Synes godt om: Rengøring, service og personale, værelsets komfort
Lækkert hotel med god beliggenhed
Flot hotel med alt hvad der skal være. Vandet kunne ikke blive ordentligt varmt i badeværelset
Overnattede 2 nætter i marts 2018

8/10 Udmærket

Peter

Synes godt om: Service og personale
Synes ikke om: Værelsets komfort
Nice hotel with very good bistro
Nice, but exspensive hotel. Has very good restaurant and good breakfast

10/10 Fremragende

Lorraine

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff in the hotel were polite and helpful at all times. The standard of the room was great.
Overnattede 1 nat i maj 2024
Svar fra Fleur Brookes den 28. maj 2024
Dear Lorraine,Thank you for the 5 star review, we hope to see you again soon.RegardsFleur

8/10 Udmærket

Sarah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Booked a Deluxe room which was spacious and comfortable. Disappointed there was no fridge or safe in the room, but there was plenty of coffee/tea options (as with all hotels not enough milk) and biscuits/chocolates. Shower was big and water pressure good with plenty of hot water. We didn’t eat at the hotel as there were so many restaurants & cafes nearby. Within walking distance of shops and attractions. The staff at reception and in the bar were friendly and polite. Received a discount when parking at B4 car park about a 5 minute walk away. We would stay again if in Birmingham.
Overnattede 1 nat i april 2024
Svar fra Fleur Brookes den 9. maj 2024
Dear Sarah,Thank you for your review, we are happy you enjoyed your stay with us.RegardsFleur

10/10 Fremragende

Debra

Overnattede 1 nat i marts 2024
Svar fra Fleur Brookes den 24. apr. 2024
Dear Debra,Thank you for your 5 star review.RegardsFleur

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
First class hotel with great staff and facilities. Location superb.
Overnattede 1 nat i marts 2024
Svar fra Fleur Brookes den 24. apr. 2024
Dear David,Thank you for your great review, we hope to see you again very soon.Kind regardsFleur

10/10 Fremragende

elaine, Cartmel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Hotel Du Vin is well located for shopping and restaurants. It has an excellent breakfast selection (we didnt dine in the evening so cannot comment). Staff were friendly, polite and knowlegeable.
Overnattede 2 nætter i marts 2024
Svar fra Fleur den 24. mar. 2024
Dear Elaine, Thank you for your great review, we look forward to welcoming you back in the future. Kind regards

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was our second stay in this wonderful hotel the suite was amazing and the bathroom was the best I’d ever seen in uk close to all the restaurants and would recommend to anyone
Overnattede 1 nat i februar 2024
Svar fra Fleur den 2. mar. 2024
Dear Paul,Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind regards,

10/10 Fremragende

Chris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Fleur den 2. mar. 2024
Dear Chris, Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon.Kind Regards ,

10/10 Fremragende

Satya

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic hotel
This is a lovely characterful hotel. It has a great cocktail bar and breakfast was very good. The staff are very helpful and accommodating. Location was perfect for us as we were dining nearby. Very comfortable, spacious rooms.
Overnattede 1 nat i februar 2024
Svar fra Fleur den 2. mar. 2024
Dear Satya,Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon.Kind Regards

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Fleur den 2. mar. 2024
Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind Regards,

8/10 Udmærket

Jayne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed in a suite. Really special and lovely
Overnattede 1 nat i januar 2024
Svar fra Fleur den 2. mar. 2024
Dear Jayne,Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon.Kind Regards

6/10 Okay

Ben

Forretningsrejsende
Synes godt om: Værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Trading on former glories
Feels a little bit tired now. Could do with a redecoration and some investment in the little luxuries that the room rate warrants. No mini bar in the room. Not even a bottle of water. Used to be a great hotel chain but now not worth the price tag now.
Overnattede 1 nat i januar 2024
Svar fra Fleur den 2. mar. 2024
Dear Ben,Thank you for your feedback, we will take this up with the team. Kind regards

10/10 Fremragende

Sam

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Fleur den 2. mar. 2024
Dear Sam, Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind Regards

10/10 Fremragende

bryan

Overnattede 1 nat i januar 2024
Svar fra Fleur den 2. mar. 2024
Dear Bryan, Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind Regards

10/10 Fremragende

Jack

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Classy, comfortable and reliable
As you come to expect from Hotel Du Vin, the welcoming and attentive staff make the experience. Walking into the room you already feel like you’re in a special place, and our room didn’t disappoint. Very comfortable, well appointed and classical style. The only slight gripe was that our bathroom with roll top bath and walk through shower was a little cold - but when we casually mentioned this to the staff to suggest they check the heating, they struck off the drinks we had charged to our room as an apology, which was very unexpected.
Overnattede 1 nat i januar 2024
Svar fra Fleur den 2. mar. 2024
Dear Jack,Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon.Kind Regards

8/10 Udmærket

Allan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Our stay
We did enjoy the stay at the hotel with friendly and efficient staff. The bed was a little uncomfortable as it was not level.
Overnattede 2 nætter i januar 2024
Svar fra Fleur den 2. mar. 2024
Dear Allan,Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind Regards

4/10 Dårligt

Paul

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
Arrived at 2.45pm for a 3pm check in. Room was not ready had a a drink in the bar tried to check in again at 3.15 Room still not ready. Having a dinner appointment at 3.30pm elsewhere meant we could not change and freshen up for this appointment. Arrived back to the hotel at 5pm room still not ready. I had booked a signature suite not a standard room and expected a little more effort be made to get the room ready. Eventually got in to the room at 5.15pm. Although the hotel is very nice the service is very poor no reason given to why the room was not ready. The grand hotel just up the road eclipses the service received at this hotel.
Overnattede 1 nat i december 2023
Svar fra Fleur den 2. mar. 2024
Dear Paul, Thank you for your feedback, we will take this up with the team. Kind regards

2/10 Forfærdeligt

Stuart

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Paul

Overnattede 1 nat i december 2023

10/10 Fremragende

Paul

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

10/10 Fremragende

Simon

Overnattede 1 nat i december 2023

8/10 Udmærket

David

The hotel staff are friendly. The bar is superb. Breakfast is very good. The communal areas are smart. However our bedroom and bathroom was very tired. The shower would not get hot just warm. The TV is too low to watch in bed. The bed was extremely comfortable.
Overnattede 1 nat i december 2023

10/10 Fremragende

Chris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

2/10 Forfærdeligt

Ellen

Overnattede 1 nat i december 2023

2/10 Forfærdeligt

William

Rejste med partner
Synes godt om: Rengøring, faciliteter
Service at reception on arrival was poor. Room looked OK at first glance but for a "deluxe" room amenities limited. Room was starting to show it's age. Cold no matter what you changed heating to. Traffic noise too loud and was woken up by it throughout the night. Music was blaring from somewhere and bass vibration was felt until 5am. Couldn't work out if private function in hotel bar or from another room. Service in restaurant was terrible.
Overnattede 1 nat i november 2023
Svar fra Fleur den 3. dec. 2023
Dear William,We regret the inconveniences you faced during your stay. We apologize for the shortcomings in reception service, room amenities, comfort, and disturbances. The restaurant service doesn't meet our standards, and we'll address this. Your feedback is valuable, and we'll strive to improve for your next visit.

8/10 Udmærket

Kellie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel
Overnattede 1 nat i november 2023
Svar fra Fleur den 3. dec. 2023
Dear KellieThank you for your great review, we look forward to welcoming you back to hotel du vin Birmingham.Kind regardsFleur.

10/10 Fremragende

Karen

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Luxurious stay at Hotel du Vin. We stayed in a Classic room and were impressed with the comfort of the bed and the quality of the tea/coffee and toiletries. The hotel is located in a really nice part of Birmingham whilst being a quick walk from everything you need. Only thing missing from the room was a small fridge but the robes, slippers and Nespresso machine made up for this.
Overnattede 1 nat i november 2023
Svar fra Fleur den 3. dec. 2023
Dear Karen,Thank you for choosing Hotel du Vin. We're delighted you enjoyed your stay in our Classic room, found the bed comfortable, and appreciated the quality amenities provided. Your feedback about the missing fridge is noted, but we're glad the robes, slippers, and Nespresso machine added to your experience.

6/10 Okay

karen

Synes godt om: Rengøring, service og personale
Overnight stay in Birmingham
Room was pokey and dark, space was so tight, the wardrobe door could not be opened fully to access the tea and coffee making facilities. No fridge, air con. Didn’t work, heated towel rail didn’t work, bedside lamp didn’t work. Nice toiletries, but nailed to the wall . Service in the bar was good, didn’t eat at hotel, so can’t comment .
Overnattede 1 nat i november 2023
Svar fra Fleur den 3. dec. 2023
Dear Karen,We appreciate your recent stay at our hotel. We apologize for the inconveniences encountered with the room size, lighting, and difficulties accessing amenities. Rest assured, we'll promptly address the issues with the wardrobe, lack of a fridge, non-functional air conditioning, heated towel rail, and bedside lamp to ensure a more comfortable stay for our guests.We're pleased to hear about the positive experience with the bar service and the quality of the toiletries provided. Should you choose to dine with us in the future, we're eager to offer an exceptional dining experience that complements our service standards.Thank you for your valuable feedback, which helps us enhance our guests' experiences.

6/10 Okay

Detelina

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The suite we booked was dark and didn't look as it did in the pictures. The air conditioner didn't work, and despite that, there was non-stop noise coming from it. During the room cleaning, the housekeepers threw our clothes on the floor. However, the location is great - close to nice restaurants and a shopping area.
Overnattede 3 nætter i november 2023
Svar fra Fleur den 3. dec. 2023
Dear Detelina,We apologize for the issues with the suite, including the discrepancies from the images, the malfunctioning air conditioner, and the disturbance caused by noise. We're sorry for the inconvenience during housekeeping. Nonetheless, we're glad you appreciated our hotel's great location near restaurants and shopping areas.Your feedback is valuable, and we'll work on improvements for your next visit.

10/10 Fremragende

Lillian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Great characterful room, brilliant staff and a lovely breakfast. Will definitely be going again.
Overnattede 1 nat i november 2023

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023

10/10 Fremragende

Andy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The most comfiest bed ever!
Lovely one night stay, with the comfiest bed ever! friendly staff and nicely decorated. Would stay again.
Overnattede 1 nat i november 2023
Svar fra Fleur den 3. dec. 2023
Dear Andy,Thank you for your kind feedback! We're thrilled to hear that you had a lovely one-night stay and found our bed incredibly comfortable. It's delightful to know that you appreciated the friendly staff and our hotel's decor. We look forward to welcoming you back for another enjoyable stay!

8/10 Udmærket

Debbie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The room was fine, but the bteakfast was a little disappointing; the jot playe was good, but we kept having to ask for refills for milk, for pastries etc....on borh mornings!
Overnattede 2 nætter i november 2023
Svar fra Fleur den 3. dec. 2023
Dear Debbie,Thank you for sharing your feedback with us. We're glad to hear that you found the room satisfactory. However, we apologize for the disappointment with the breakfast experience, particularly regarding the need to request refills for milk and pastries on both mornings. We appreciate your comments, and we'll address this with our breakfast service team to ensure a better experience for our guests in the future.We hope to have the opportunity to provide you with an improved breakfast during your next stay.

8/10 Udmærket

Natasha

Overnattede 1 nat i november 2023
Svar fra Fleur den 5. nov. 2023
Dear Natasha,Thank you for your great review, we look forward to welcoming you back soon.Kind regardsFleur

8/10 Udmærket

Gail

Overnattede 3 nætter i oktober 2023

4/10 Dårligt

Diane

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Not luxury, barely adequate
Room tired, e.g.toilet stained, fridge didn't work, broken chair. Biggest issue was heating - sudden extremely loud noise started (sounded like a helicopter landing). Called reception and asked for new room, told that maintenance would come and bleed radiators. Solved issue for only half an hour, then the noise started again. We were then given a different room which was okay until 7.30am next morning when the same heating noise from a neighbouring room woke us up. So disappointed, and not even a gesture as an apology.
Overnattede 1 nat i oktober 2023
Svar fra Fleur den 5. nov. 2023
Dear Diane,We are sorry to hear the problems you had during your stay.We look into your feedback and take it up with the team.Kind regardsFleur

6/10 Okay

Sebastian

Rejste med partner
Synes godt om: Faciliteter
Great location of this 4-star-hotel cannot hide the fact that renovation is needed.
Overnattede 1 nat i oktober 2023
Svar fra Fleur den 2. nov. 2023
Dear Sebastian,Thank you for your review, we do hope you will try us again in the future.Kind regardsFleur

8/10 Udmærket

Sarbjit

Overnattede 1 nat i oktober 2023
Svar fra Fleur den 2. nov. 2023
Dear Sarbjit,Thank you for your great review, we look forward to welcoming you back soon.Kind regardsFleur

6/10 Okay

Patricia

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Staff were excellent. Service at dinner and breakfast poor due to lack of staff
Overnattede 1 nat i oktober 2023
Svar fra Fleur Brookes den 2. nov. 2023
Dear Patricia,Thank you for your review, i hope you will consider trying us again.Kind regardsFleur

8/10 Udmærket

Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 2 nætter i oktober 2023
Svar fra Fleur Brookes den 13. okt. 2023
Dear Richard,Thank you for your great review, we love to hear you had a great stay with us.We hope to welcome you back soon.Kind regardsFleur Brookes

6/10 Okay

Steve

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 1 nat i oktober 2023
Svar fra Fleur Brookes den 13. okt. 2023
Dear Steve,Thank you for your review, we hope you will consider staying with us again in the future.Fleur BrookesOperations Manager

10/10 Fremragende

Emma

Svar fra Fleur den 29. okt. 2023
Thank you for your review, I am pleased to see you enjoyed our facilities and we look forward to seeing you again soon. Kind regards

8/10 Udmærket

Sikander

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, breakfast cooked to order. Beautiful building and decor. However bed uncomfortable, mattress sagging in middle.
Overnattede 1 nat i september 2023
Svar fra Fleur Brookes den 1. okt. 2023
Dear Sikander,It's great to hear you had a great stay, will will address the sagging bed with our maintenance team.Kind regardsFleur BrookesOperations Manger

10/10 Fremragende

Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Fleur Brookes den 1. okt. 2023
Dear RichardThank you for your great review.Kind RegardsFleur BrookesOperations Manager

10/10 Fremragende

Christopher, Atherstone

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall a beautiful hotel. The spa needs to return. Room was huge but stains on the carpet and around the air conditioning units On the ceilings. Also the blinds don’t cover the windows fully so to light in a morning. Beautiful huge comfy bed and wonderful shower.
Overnattede 1 nat i august 2023
Svar fra Fleur Brookes den 1. okt. 2023
Dear Christopher,Thank you for the the good review, we will get our team to address the issues you have raised in your review.Kind regardsFleur Brookes

10/10 Fremragende

James

Overnattede 1 nat i august 2023
Svar fra DGM den 31. aug. 2023
Dear James, Thank you for the ten out ten star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regards Corabeth Pearsall, Deputy General Manager

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2023
Svar fra DGM den 31. aug. 2023
Dear John, Thank you for the five star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regards Corabeth Pearsall, Deputy General Manager