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Anmeldelser af Hotel Restaurant Goldener Schlüssel Bern

3 out of 5
Hotel Restaurant Goldener Schlüssel Bern
Rathausgasse 72, Bern, BE

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 158 af i alt 509 anmeldelser" "
Bedømmelse på 8 − Udmærket. 223 af i alt 509 anmeldelser" "
Bedømmelse på 6 − Okay. 90 af i alt 509 anmeldelser" "
Bedømmelse på 4 − Dårligt. 27 af i alt 509 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 11 af i alt 509 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

7,8/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Bente

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra Brigitte Tellenabch, Reception den 8. okt. 2023
Dear BenteThank you for your feedback.Kind regards

10/10 Fremragende

Jacob

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2019
Svar fra Reception den 14. jul. 2019
Dear Jacob Wow, thank you so much for your positive feedback! We hope to welcome you again in Bern. Kind regards

8/10 Udmærket

Kristine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2018

10/10 Fremragende

Leif Vibæk, Aalborg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hotel Goldener Schlüssel, Bern
Et godt turisthotel midt i Bern by - let til det hele - 100 meter til sporvogn og bus!

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Service og personale, værelsets komfort

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Central beliggenhed i byen
Passende værelsesstørrelse og ligger dejligt central i byen

8/10 Udmærket

David

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Overall a very nice property ideally located in city center of Bern. Would have given a 5 star had we been informed that the room we rented was a top floor room with a very low sloping ceiling above the bed which meant you had to bend over and duck to avoid hitting your head. Hard to remember when getting up in the middle of the night to use the bathroom. Sorry for the detail but thought you might want to know.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Sonia

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was clean, it was right downtown and walkable everywhere. Good breakfast and great staff.
Overnattede 1 nat i april 2024

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stay two nights Very impressive with the condition and service, so we extend stay one more night.
Overnattede 2 nætter i april 2024

10/10 Fremragende

Elizabeth

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent, helpful, friendly staff. Very comfortable quiet room. Walkable to town center. Delicious breakfast.
Overnattede 1 nat i april 2024
Svar fra Alexandra, front desk den 17. apr. 2024
Dear ElizabethThank you very much and all the best for you.Best regards

10/10 Fremragende

Sabine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wir waren zum zweiten Mal im Hotel Goldener Schlüssel, sehr nettes Personal und direkt im Zentrum. Frühstück lecker. Wir kommen wieder.
Overnattede 1 nat i april 2024

10/10 Fremragende

Douglas

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nicely situated in an old part of Bern. My room was modest, but nice. Beautiful view of courtyard from window. Very nice and helpful staff.
Overnattede 4 nætter i marts 2024

8/10 Udmærket

Ge

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is at the heart of old town Bern. It’s convenient to walk to everywhere. Our room is a beautiful large room with a really vintage balcony. You get a great view of the old town buildings with red roof tiles, it was like right out of fairytale. Breakfast was included which was really convenient. The selection was not huge but sufficient. Despite our room being huge, the bathroom was small, and a makeshift glass divided room. It does not have real walls. I enjoyed my stay here, loved the balcony view, and had a good time in Bern.

10/10 Fremragende

Heily

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Located in the center, ease access to public transportation, breakfast included and yummy, complemental tickets to public transportation, very nice staff. I highly recommended
Overnattede 1 nat i februar 2024

10/10 Fremragende

Jonathan A.

Overnattede 1 nat i februar 2024

10/10 Fremragende

Angelia, Pittsboro

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i januar 2024

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Haidar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The stay at this hotel was perfect !
Overnattede 1 nat i januar 2024

6/10 Okay

Hideki

Synes ikke om: Rengøring
Overnattede 3 nætter i januar 2024

6/10 Okay

Tan

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Faciliteter
Overnattede 2 nætter i december 2023

10/10 Fremragende

Martial

Overnattede 1 nat i december 2023

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i december 2023

10/10 Fremragende

Vicky

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We thoroughly enjoyed our stay at Goldener Schlüssel hotel. The staff were friendly and helpful, the location was perfect for wandering around the old city of Bern and our room was comfortable and spacious, it even had a balcony that overlooked the nearby streets. I would highly recommend this hotel.
Overnattede 3 nætter i december 2023
Svar fra Alexandra, front desk den 7. jan. 2024
Dear Vicky Thank you for your kind feedback, it's a pleasure to welcoming you again with us.

8/10 Udmærket

Ivo, Grub AR

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Fabienne

Overnattede 1 nat i december 2023

10/10 Fremragende

Nico

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr zentral.
Overnattede 1 nat i november 2023
Svar fra Amélie Mayr/Praktikantin, Front Desk den 30. nov. 2023
Guten Abend Nico, Herzlichen Dank für deine positive Rückmeldung. Wir hoffen dich bald wieder bei uns begrüssen zu dürfen. Mit freundlichen GrüssenAmélie Mayr, Front Desk

6/10 Okay

André

Rejste med partner
Synes godt om: Rengøring
Aufenthalt OK, sehr kleine Zimmer, sauber, super Lage, leider war die Bedienung am Frühstück sehr unfreundlich und das kalte Rührei vom Vorabend.
Overnattede 1 nat i november 2023
Svar fra Samuel den 27. nov. 2023
Lieber Gast, danke für die Rückmeldung. Wir arbeiten stetig daran, unsere Dienstleistungen zu verbessern.

10/10 Fremragende

Miriam

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super . Bien situé . Propre . Petit dej excellent
Overnattede 1 nat i november 2023
Svar fra Reception den 23. nov. 2023
Merci, pour votre Feedback! Nous sommes heureux que vous ayez apprécié.

2/10 Forfærdeligt

Paul

Overnattede 1 nat i november 2023

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2023
Svar fra Alexandra Hagi, front desk den 12. nov. 2023
Dear guestThank you very much for your kind feedback.Best regards from Bern

8/10 Udmærket

Roger

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Alexandra Hagi, front desk den 12. nov. 2023
Dear RogerThank you very much for your kind feeedback to your stay.Best regards from Bern

8/10 Udmærket

Barbara

Overnattede 1 nat i oktober 2023
Svar fra Alexandra Hagi, front desk den 12. nov. 2023
Dear BarbaraMany thanks for your kind feedback to your stay.Best regards from Bern

8/10 Udmærket

Peg

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Small rooms but clean and comfortable in the heart of Bern. Unfortunately, we were there on a day the restaurant closes so we were not able to dine with. Breakfast was good.
Overnattede 1 nat i september 2023
Svar fra Alexandra Hagi, front desk den 12. nov. 2023
Dear PegThank you very much for your kind feedback to your stay.Best regards from Bern

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wunderbares und zentrales Hotel mit gutem Feühstück in der tollen Altstadt von Bern.
Overnattede 1 nat i oktober 2023
Svar fra Alexandra Hagi, front desk den 12. nov. 2023
Vielen Dank für Ihr freundliches Feedback, welches uns sehr freut.Beste Grüsse aus Bern

10/10 Fremragende

Ellen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nicy staff and clean and quite room
Overnattede 2 nætter i oktober 2023
Svar fra Reception den 22. okt. 2023
Dear Guest, we are very pleased to hear that you had a wonderful stay at our hotel. We wish you all the best and hope to see you again in the future! Kind regards, Samuel

10/10 Fremragende

sudhir

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a nice surprise with the place . It was so close to the Einstein house and other places to walk or take Tram. Even to train station it was easy by Tram. Hotel was nice, staff was very good. Breakfast was good with lot of options. Loved walking the streets and it was very safe even at night. Room was big enough for our family . Restroom was remodeled looks like but they forgot to put locks and should add more privacy to the bathroom . Would definitely visit again.
Svar fra Reception den 22. okt. 2023
Dear Guest, we are very happy to hear, that you had a great stay in Bern and enjoyed our Hotel. Gladly we would welcome your family anytime you decide to visit again. Kind regards, Samuel

8/10 Udmærket

Nadia

Overnattede 1 nat i oktober 2023
Svar fra Reception den 22. okt. 2023
Dear Guest, thank you very much for the good rating. Hope to see you again. Samuel

6/10 Okay

Verificeret rejsende

Synes ikke om: Rengøring, værelsets komfort
Australian tourist
Initial room given to us was 32C, while outside it was only 23C. Curtains in the room were dishevelled and partly off the rod. The toilet was literally arms length from the side of the bed. We asked to change rooms because of the stifling heat. The duty manager was able to move us into a slightly cooler room and provided a fan. Breakfast was quite good though. All up disappointing for the price. I would not recommend this hotel.
Overnattede 2 nætter i september 2023
Svar fra Brigitte Tellenbach, Reception den 8. okt. 2023
Dear AnonymousThank you very much for your feedback. Unfortunately, we do not have air conditioning in our hotel as our hotel is a Unescco World Heritage Site. However, we are happy that we could offer you a room change and that you liked our breakfast.Kind Regards

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel in a great location
The hotel is well located within easy walking distance from the station and with lots of local restaurants and shops around it. The area is very popular with young people which makes it pretty noisy until around 1am. Breakfast was great. My only complaint is that the TV could not pick up English speaking channels and no-one at the hotel could fix it (so they gave me a slightly reduced rate). Otherwise it was a great place to stay.
Overnattede 3 nætter i september 2023
Svar fra Brigitte Tellenbach, Reception den 8. okt. 2023
Dear Robert Thank you for your feedback. We are very sorry that we could not solve the problem with the English channels on the TV. We are very pleased that you enjoyed your stay with us in Bern.Kind regards

8/10 Udmærket

Karyne

Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
Overnattede 2 nætter i september 2023
Svar fra Brigitte Tellenbach, Reception den 28. sep. 2023
Dear KaryneThank you for your feedback.

8/10 Udmærket

MEIRE

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
No geral gostei mas o quarto era pequeno e muito quente, sem nem mesmo um ventilador. Bem localizado. Café da manhã excelente. Pessoal atencioso.
Overnattede 1 nat i september 2023
Svar fra Brigitte Tellenbach, Reception den 28. sep. 2023
Dear MeireThank you very much for your feedback. In every room we have a fan in the closet ready for our guests during the summer. We are very pleased that you enjoyed the breakfa

8/10 Udmærket

Martina, Seewen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Das Hotel ist sehr gepflegt und das Personal sehr zuvorkommend. Einziger Kritikpunkt ist der Lärm aus der Gasse. Aber immerhin gabs Oropax :-)
Overnattede 1 nat i september 2023
Svar fra Brigitte Tellenabch, Reception den 28. sep. 2023
Liebe MartinaHerzlichen dank für Ihre Rückmeldung. Es freut uns das sie einen schöne Aufenthalt hatten. Es ist so wir sind in einer belebten Gasse. Wir habne auch Zimmer auf die Hof Seite, diese sind etwas weniger vom lärm betroffen.Freundliche Grüsse

10/10 Fremragende

JORGE

Overnattede 1 nat i september 2023
Svar fra Brigitte Tellenbach, Recetpion den 28. sep. 2023
Dear JorgeThank you for your feedback.

10/10 Fremragende

young sung

Overnattede 1 nat i september 2023
Svar fra Brigitte Tellenbach, Reception den 16. sep. 2023
Dear Young SungThank you for your feedback. We are very pleased that you had a nice stay with us.

8/10 Udmærket

Debora

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The rooms are very clean and comfortable. The staff are friendly, knowledgeable and helpful.The location is perfect for central Bern and very close to trams and busses. The only down side was that the room was just above a sidewalk cafe. A party went on until 4.a.m. We had to close the windows because of the noise and smoke. Closing the windows made us uncomfortable with the summer heat as there were only fans and no air conditioner. I suggest you ask for a room that does not open to the street in summer times. Otherwise it was a perfect place to stay.
Overnattede 2 nætter i september 2023
Svar fra Brigitte Tellenbach, Reception den 9. sep. 2023
Dear DeboraThank you for your message and thank you for the feedback. As we are in the middle of the old town, the rooms on the street side are a bit noisy. But we also have rooms on the courtyard side. These are quieter. Only in case we can welcome you again another time.Kind regards

8/10 Udmærket

BABAR, Branford

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We stayed one night and really enjoyed the location. The hotel is in the middle of town on a street with many restaurants and shops (walking only street although cars can drop off passengers and bags). We really enjoyed walking through the city. Parking was very convenient a block away in a very large (and empty) parking garage with a discounted rate through the hotel. The room was large but bathroom was tight (it was a pod that had been added to the room). Since the hotel (and city) is on the older side, there was no air-conditioning. We used the fans provided in the room, which worked well as we were on the second floor. The only issue was that it is a very busy street with restaurants that are open late so we had to close the window both late at night and in the early mornings (many deliveries). The breakfast was in the restaurant on the first floor and was good. Overall we had a great stay and would considering staying again.
Overnattede 1 nat i august 2023
Svar fra Mike Jaussi den 8. sep. 2023
Dear BABARThank you very much for the review and welcome back in Bern! Have a safe journey and see you soon! Mike

8/10 Udmærket

Adrien

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Tolles Hotel an fantastischer Lage. Das Einzelzimmer war etwas klein aber für eine Nacht ok
Overnattede 1 nat i august 2023
Svar fra Mike Jaussi den 8. sep. 2023
Guten Tag AdrienVielen Dank für Ihre Bewertung und auf bald in Bern! Herzliche GrüsseMike Jaussi

8/10 Udmærket

Patrick

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
...
Overnattede 1 nat i september 2023
Svar fra Mike Jaussi den 8. sep. 2023
Lieber PatrickHerzlichen Dank für die gute Bewertung und hoffentlich auf bald wieder!Herzliche Grüsse aus BernMike Jaussi

8/10 Udmærket

Paulus

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Einfaches Zimmer, alles vorhanden
Overnattede 1 nat i august 2023
Svar fra Alexandra Hagi, front desk den 30. aug. 2023
Dear PaulusThank you for your kind feedback.Best regards from Bern

2/10 Forfærdeligt

PUI KAM

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
櫃檯全日冇人接待，要去隔離餐廳搵接待員，非常不方便。房間沒有冷氣夏天去十分熱，最慘是入住當晚突然間電力供應故障，落樓下櫃檯沒人，打電話又沒有人接聽，跟住要發電郵找酒店人員，隔了10分鐘才有人打電話來詢問情況。在三十多度天氣下沒有燈沒有風扇情況下等了20多分鐘才有人來修理。弄了十幾分鐘後才有電力恢復供應，以後不會再入住這間酒店，因他的電力設施有問題。
Overnattede 1 nat i august 2023
Svar fra Mike Jaussi den 8. sep. 2023
Sehr geehrte Pui KamEs tut mir sehr leid, dass Sie eine schlechte Erfahrung mit unserem Service gemacht haben. Mit den betreffenden Mitarbeitenden habe ich die Situation angeschaut und Massnahmen ergriffen. Für Ihre Rückmeldung bedanke ich mich und hoffe, Sie konnten den Rest Ihrer Reise noch geniessen. Herzliche Grüsse aus Bern!