Dear Nenad, Thank you for drawing our attention to the service at our reception. It gives us an opportunity to reflect on our customer satisfaction and improve our service in the future. Please recognize that we aim to do better. I have forwarded your comments to the responsible head of department. We will sensitize our employees again. I would be very happy to convince you of our ever-improving commitment to excellent service. Best regards,

Dear Inge, It is so great to read that we were able to convince you completely of our service and standard. Your comments are such a big compliment to our whole hotel team. Thank you for your great evaluation. We hope to see you soon. Best regards,

Dear Torben, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

Dear Olga, Too bad that we could not meet all your expectations. Please let us know what we can improve to satisfy your needs and wishes up to 100%. Best regards,

Dear Karina, Many thanks for great recommendation. The double bed is only on request depending on the booked category, we are sorry we don't guarantee for it by booking. Leonardo Berlin-Team is looking forward to hosting you again. Best regards,

Dear Flemming, Thank you so much and hope to see you again here in Berlin! Best regards,

Dear Martin Skotte, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

Dear Flemming, Thank you very much for your lovely feedback to our Leonardo Berlin. Best regards,

Dear Michael, We appreciate your evaluation and thank you for giving us 4 stars. Our team and I are looking forward to welcome you back at our Leonardo Berlin. Best regards,

Dear Tommy, Thank you very much for your rating. Unfortunately you were not completely satisfied and did not leave any comments so that we are able to find out more about our service. We wish you all the best and are looking forward to welcome you back as our guest. Best regards,

Lieber Herr Messer, Wir freuen uns, dass Sie mit schönen Erinnerungen nach Hause zurückkehrt sind. Wir wünschen Ihnen alles Gute. Herzliche Grüße,

Dear Michael, Our mission is to offer our guests the best possible hospitality and service. Nice that we achieved this goal with you. Best regards,

Dear Hanne, Thank you very much for your lovely feedback to our Leonardo Berlin. Best regards,

Dear Torsten Due, Thank you very much for your rating. Unfortunately you were not completely satisfied and did not leave any comments so that we are able to find out more about our service. We wish you all the best and are looking forward to welcome you back as our guest. Best regards,

Dear Anja, Thank you very much that you have decided on your visit to Berlin on our Leonardo Berlin and we were able to convince you of our service. We look forward to your next visit and remain until sincerely. Best regards,

Dear Birgitte, Thank you very much for your lovely feedback to our Leonardo Berlin. Best regards,

Dear Stig, We appreciate your evaluation and thank you for giving us 8 points. Our team and I are looking forward to welcome you back at our Leonardo Hotel Berlin. Best regards,

Dear guest, Nice to see that you have our location in positive memory. Best regards,

Dear Helene Rydahl, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Royal Hotel Berlin Alexanderplatz. If Berlin will be your travel destination again, we would be delighted to be your host again. Best regards,

Sehr geehrte Tina, wir freuen uns, dass es Ihnen bei uns im Leonardo Hotel Berlin gefallen hat und Sie uns mit 10 Punkten bewerten. Unser Team und ich möchten Sie gern bald wieder bei uns willkommen heißen und wünschen Ihnen alles Gute. Mit freundlichen Grüßen, Mandy Hoffmann, Leonardo Hotels

Dear Per, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Hotel Berlin. If Berlin will be your travel destination again, we would be delighted to be your host again. Best regards,

Dear Inger Klint, It is so great to read that we were able to convince you completely of our service and standard. Thank you for your great evaluation. We hope to see you soon. Best regards,

Dear guest, Thank you very much for staying at the Leonardo Hotel Berlin. We were pleased to welcome you at our hotel and to read that you were satisfied with our service and standards. Our team and I wish you all the best and we look forward to your next visit. Best regards,

Dear Anne, Thank you very much for your feedback to our Leonardo Hotel Berlin. We take your improvement proposal about the carpet in our modernization plan. Thank you for your evaluation. We hope you give us another opportunity to convince you of our ever improving commitment to excellent service. Best regards,

Dear Karina, Thank you very much for your feedback and providing us with your impressions of the Leonardo Hotel Berlin. Good to hear that you enjoyed our excellent services, the helpful staff and the clean room. We are glad to welcome you again to our hotel and wish you all the best. Kind regards,

Dear Anja, We don't want to miss the chance to thank you for your feedback about our Leonardo Hotel Berlin. We are glad that you have chosen our hotel as your accommodation and that you had a good stay with us. Our team and I are looking forward to your next visit. Best regards,

Dear Bente, We appreciate your evaluation and thank you for giving us 4 stars. Our team and I are looking forward to welcome you back at our Leonardo Hotel Berlin. Best regards,

Dear guest, Thank you for your feedback. Unfortunately we were not able to convince you in total of our service and standard. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards,

Dear Per, Thank you very much for your feedback and providing us with your impressions of the Leonardo Hotel Berlin. Good to hear that you enjoyed our good location. We are glad to welcome you again to our hotel and wish you all the best. Kind regards,

Dear John, We appreciate your evaluation and thank you for giving us 4 points. Our team and I are looking forward to welcome you back at our Leonardo Hotel Berlin. Best regards

Dear Palle, Thank you for sharing your positive experience with us. Our team and I are happy that you had a wonderful time in Berlin and that you enjoyed your stay at the Leonardo Hotel Berlin. We would be happy to welcome you again soon and wish you all the best. Kind regards

Dear Julie, We don't want to miss the chance to thank you for your feedback about our Leonardo Hotel Berlin. We are happy to know that you were satisfied with the location. We can fully understand your displeasure with the situation and we want to apologize for the inconvenience regarding the smell in the room. You can be assured that our hotel is a non smoking hotel. Maybe some people smoked on the street and the smell came up to your room. We will focuse on this during our next team-meeting. We would be happy to welcome you again soon and wish you all the best. Kind regards

Dear Mr. Philip, We are very happy to know that you enjoyed your stay. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Thanks for your lovely words regarding our staff which I have gladly shared with our entire hotel team. We are glad to welcome you again to the Leonardo Hotel Berlin and to convince you of our ever improving commitment to excellent service. Kind regards, Monika Schüler, Customer Feedback Agent

Dear John, Thank you very much for your feedback. Guest comments are extremely useful for improving our performance. Great to read that you enjoyed our breakfast buffet. For your next visit, please use the "please do not disturb" - sign. Then our cleaning staff will clean your room when you are checked out. We hope to see you again and wish you all the best. Kind regards, Monika Schüler, Customer Feedback Agent

Dear Khloud, We appreciate your evaluation and thank you for giving us 5 stars. Our team and I are looking forward to welcome you back at our Leonardo Hotel Berlin. Kind regards, Monika Schüler, Customer Feedback Agent

Dear Mr. Buch, We appreciate your evaluation and thank you for giving us 3 stars. Our team and I are looking forward to welcome you back at our Leonardo Hotel Berlin. Kind regards, Monika Schüler, Customer Feedback Agent

Dear Danny, Thank you very much that you have decided on your visit to Berlin on our Leonardo Hotel Berlin. Great to read that we were able to convince you of our cleanliness. Please let me inform you that we offer a fridge for all of our guests at reception. We would be happy to welcome you again soon and wish you all the best. Kind regards, Monika Schüler, Customer Feedback Agent

Dear Tine, We appreciate your evaluation and thank you for giving us 5 stars. Our team and I are looking forward to welcome you back at our Leonardo Hotel Berlin. Kind regards, Monika Schüler, Customer Feedback Agent

Dear Amanda, Thank you very much for taking the time to evaluate your stay at Leonardo Hotel Berlin. Your positive and motivating feedback I shared with the whole team! We wish you all the best and are looking forward to your next visit. Kind regards, Monika Schüler, Customer Feedback Agent

Dear Betina, Thank you for your feedback. Good to hear that you enjoyed your stay. We fully understand your displeasure with the check-in. I have forwarded your feedback to the responsible head of department. We hope to welcome you again soon to our hotel. Kind regards

Dear Guest, Thank your very much for taking the time to evaluate our hotel. Your feedback is very helpful so that we can improve our service in the future. Good to hear that you enjoyed your stay at our hotel. With great pleasure we would like to welcome you again as a guest in Berlin and wish you all the best.

Dear Guest, Thank your very much for taking the time to evaluate our hotel and your positive comments. Your feedback is very helpful so that we can improve our service in the future. Good to hear that you enjoyed your stay at our hotel. With great pleasure we would like to welcome you again as a guest in Berlin and wish you all the best. With best regards

Hallo Dieter, Wir freuen uns, dass Sie mit schönen Erinnerungen nach Hause zurückgekehrt sind. Es finden auch nicht immer Feste, wie der Karneval der Kulturen statt. Wir wünschen Ihnen alles Gute. Herzliche Grüße,

Dear Stieven, Thank you for your 4 star review. I hope we could host you again at Leonardo. Best regards,

Dear Michiel, Nice to read that you have our location in positive memory. Best regards,

Dear Irene, We don't want to miss the chance to thank you for your feedback about our Leonardo Berlin. We are glad that you have chosen our hotel as your accommodation and that you had a good stay with us. Our team and I are looking forward to your next visit.

Hallo Michael-Klaus, Vielen Dank für Ihre positive Einschätzung und bis zum nächsten Aufenthalt verbleiben wir mit freundlichen Grüßen,

Dear Irene,We would like to take this opportunity to thank you for your positive review.We are very pleased that you had a great time with us and that you felt comfortable.We hope to be your host again soon and wish you all the best.