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Anmeldelser af Elephant Springs Hotel

2 out of 5
Elephant Springs Hotel
31 Sutter Road, Bela Bela, Bela-Bela, Limpopo

Anmeldelser

5,8
Bedømmelse på 10 − Fremragende. 8 af i alt 70 anmeldelser" "
Bedømmelse på 8 − Udmærket. 17 af i alt 70 anmeldelser" "
Bedømmelse på 6 − Okay. 18 af i alt 70 anmeldelser" "
Bedømmelse på 4 − Dårligt. 14 af i alt 70 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 13 af i alt 70 anmeldelser" "

6,2/10

Rengøring

6,6/10

Service og personale

5,4/10

Overnatningsstedets tilstand og faciliteter

6,4/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Lucy

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very bad experience received from Elephant spring
I won't recommend it to anyone no water for 2 days no communication
Overnattede 3 nætter i december 2023
Svar fra SOA den 13. feb. 2024
Hi Lucy, we're sorry to hear that your stay was affected by watershedding implemented by the municipality. We did in fact notify all guests upfront at the time of booking that the town is experiencing water restrictions; please refer to our communication to you on the day you booked. Our team further notified all guests in house of this situation, and offered bottled water for drinking and buckets to help flush toilets in the interim. We appreciate that this was not ideal, and we are doing everything we can to come up with alternate solutions should this occur again in the future.

8/10 Udmærket

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i april 2023
Svar fra SOA den 5. jun. 2023
Thank you for your high score Michael.

6/10 Okay

Patience

Overnattede 1 nat i januar 2023
Svar fra SOA den 25. jan. 2023
Thank you for your review score Patience.

8/10 Udmærket

Ofentse

Overnattede 1 nat i december 2022
Svar fra SOA den 25. jan. 2023
Thank you for your lovely score Ofentse. Come back again soon!

6/10 Okay

Belinda

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The room was clean butrun down
Overnattede 1 nat i juni 2022
Svar fra SOA den 28. jul. 2022
Thank you for your feedback Belinda. We take note of your experience.

4/10 Dårligt

Tlou

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Our room was full of cockroaches
After check-in, we were taken to a room that was full of cockroaches. We complained and refused to sleep in the room. Then we were taken to another room, but it was in such poor condition, and we also refused to sleep in because it wasn't worth the money we paid. We were then taken back to the original room, but they used doom to dispatch the cockroaches. The room smelled so much of doom that my husband slept with a blocked nose as a result of the doom odour. There was so much noise with loud music and the TV in the chilling room was also very loud. I didn't enjoy my stay and wished I could get a refund.
Overnattede 2 nætter i april 2022
Svar fra SOA den 15. jun. 2022
We're very sorry about your experience. We have reported your sighting to Rentokil who is currently attending to this.

6/10 Okay

Chwayita Yolanda

Synes ikke om: Service og personale
Overnattede 2 nætter i april 2022
Svar fra SOA den 15. jun. 2022
Thank you for your rating. We're pleased to see you had a good time.

8/10 Udmærket

Chinah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2022
Svar fra SOA den 9. feb. 2022
Thank you for lovely score Chinah.

10/10 Fremragende

Meldah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Happy
Thank it was amazing
Overnattede 1 nat i december 2021
Svar fra SOA den 4. jan. 2022
Thank you for your compliments, we're pleased you had a great time.

6/10 Okay

Mamehlala Neria

Overnattede 2 nætter i oktober 2021
Svar fra SOA den 27. okt. 2021
Thank you for your score Mamehlala.

2/10 Forfærdeligt

John

Overnattede 2 nætter i oktober 2021
Svar fra SOA den 13. okt. 2021
Thank you for your review John. We're sorry to see that you did not enjoy your stay.

4/10 Dårligt

Vonani timothy

Overnattede 2 nætter i august 2021
Svar fra SOA den 17. sep. 2021
We're sorry to hear about your experience.

10/10 Fremragende

Tebogo Legodi

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Accommodation was fine but the noise on the corridor was so annoying couldn't sleep people knocking on my door time and again
Overnattede 1 nat i juni 2021
Svar fra SOA den 29. jul. 2021
Thank you for your feedback Tebogo. We are sorry that fellow guests inconvenienced you.

8/10 Udmærket

Chinah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2020
Svar fra SOA den 29. dec. 2020
Thank you for your review.

6/10 Okay

Tendamudzimu

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2020
Svar fra SOA den 6. nov. 2020
Thank you for your score. We hope to see you again in the future.

8/10 Udmærket

Itumeleng

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2020
Svar fra SOA den 21. sep. 2020
Thanks your your great score.

4/10 Dårligt

sifiso

Synes godt om: Rengøring
Synes ikke om: Service og personale
No bath soap? really?
It seemed everyone at front-desk didnt know anything about basic etiquette from attending to customers to not being available at the front for minutes on end or not answering the phone. Our towels were not replaced and when i asked i only got one towel. Then i asked about bath soap only to be told that no soap is provided. this is the first hotel where there is no bath soap provided that i have visited in the whole world.
Overnattede 2 nætter i september 2020
Svar fra SOA den 21. sep. 2020
We're sorry to hear about your experience. We do not provide a bar of soap in our rooms due to hygienic reasons, and have opted to provide guests with a liquid body wash that is available in our rooms instead.

8/10 Udmærket

Patricia Pheladi

Synes godt om: Værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Some what disappointing
The place is not exactly as advertised. Its delapitated and needs maintenance. The shower does not mix water, the water is either too hot or too cold. The drainage system is super slow. The pool is not 100% clean. Also the noise levels from the other side guests, self catering side partying until the morning, was very frustrating
Overnattede 2 nætter i marts 2020
Svar fra SOA den 27. mar. 2020
Thank you for your feedback Patricia. We take note of your comments and will investigate this.

8/10 Udmærket

Joyce

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Genuine African experience,
It is a genuine African experience - management is very good. Staff excellent, central & close to hot baths. Security at hotel very good - safe parking.
Overnattede 2 nætter i januar 2019

8/10 Udmærket

Nicole

Synes godt om: Service og personale, værelsets komfort
The staff at Elephant springs are absolutely awesome! So friendly and helpful. The renovated rooms are very nice,the old rooms are not worth the money at all. But the staff did not hesitate to put us in a better room when we were not happy with the first two rooms. The hotel rooms could also do with mini bar fridges.
Overnattede 2 nætter i december 2018
Svar fra SOA Guest Relations den 10. jan. 2019
Thank you Nicole for your review and comments.

6/10 Okay

Mike

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2018
Svar fra SOA Guest Relations den 10. jan. 2019
Thank you Mike for your rating.

4/10 Dårligt

Hetty

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
the staff were very friendly and helpful. the room that booked the two mattress that were combined were not comfortable at all. when I arrive there's was no water and load shading of which I understand unforeseen circumstances. there were huge cockroaches in my room.
Overnattede 2 nætter i december 2018
Svar fra SOA Guest Relations den 12. jan. 2019
Thank you Hetty for your review. Unfortunately our Twin Rooms cannot be converted to Double Rooms, however we do have that option available for guests to book.

6/10 Okay

percy

We booked simply because we wanted to take the kids to warmbaths for the weekend and this was the closest. The other guests were loud at night the noise was unbearable even after calling reception to control the noise. This place is suitable for the younger generation who just want to have a rowdy group weekend away.
Overnattede 2 nætter i august 2018

8/10 Udmærket

Reginald

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2018
Svar fra SOA den 15. aug. 2018
Thank you Renigald for your 4star review.

4/10 Dårligt

Ruth

Synes ikke om: Rengøring, service og personale
My stay was perfect the first time but this time the hotel cancelled my bookings without letting me know.I was surprised
Overnattede 3 nætter i august 2018
Svar fra SOA den 15. aug. 2018
We're sorry about your experience Ruth and will investigate what happened.

6/10 Okay

Verificeret rejsende

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
noise level and cockroaches
Overnattede 2 nætter i juni 2018
Svar fra SOA den 9. jul. 2018
Thank you for your feedback. We will report your sightings to our pest control company and will also address the noise levels' control.

10/10 Fremragende

Kusa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely Get-away
Lovely Weekend get-away spot with family, and the went the extra mile of giving extra beds at no additional cost. A big Thank you from the family and I.
Overnattede 1 nat i maj 2018
Svar fra SOA den 27. jun. 2018
Thank you Kusa for your high praise. We hope to see you again soon.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was amazing
Overnattede 2 nætter i juni 2018
Svar fra SOA den 27. jun. 2018
Thank you for your high score. We hope to see you again soon.

2/10 Forfærdeligt

Simphiwe

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
DISGUSTED!!!
I am disgusted to the core, was chased out before departure date, jailed and harassed because I stood my ground. My Take on it, RACIST and run down. The guest house down the road is a trillion times better...NEVER AND NEVER again....
Overnattede 3 nætter i maj 2018
Svar fra SOA den 28. jun. 2018
We take note of your feedback. We do not tolerate any racism at our establishment and are sorry that you feel that our response to your refusal to pay for the damages you have caused to our property was racist. We treat all our guests fairly and will take appropriate action when guests damage our facilities.

6/10 Okay

Verificeret rejsende

Wifi was not available in the rooms.
Svar fra SOA den 17. maj 2018
Thank you for your review. We do not offer wifi in our rooms yet, as this is only available in the public areas.

2/10 Forfærdeligt

Charlotte, Zimbabwe

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel not up to standard.
This was a complete rip off for the price we paid. SO many things didn't work, it was very noisy and dirty. If the town was not full over the holiday weekend, I would have left and stayed somewhere else. Photographs are very misleading.
Overnattede 1 nat i april 2018
Svar fra SOA den 9. maj 2018
We're sorry you did not enjoy your experience. We have taken new images of our entire establishment in October 2017 following guests' requests and we are thus confident our images are a correct representation. We will however pass your feedback on to management.

4/10 Dårligt

Amit

Synes godt om: Service og personale
Synes ikke om: Rengøring
Svar fra SOA den 11. apr. 2018
We're sorry to see that you scored us a 2 star and that we did not get any feedback as to the areas that you felt we were lacking in, as this would help us address areas of concern for our guests.

6/10 Okay

Kaveer

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Affordable but room not great
Very modest place. Positives: Affordable. Ok for 1 night layover stay. The people give great service. Nice cheap cocktails. Negatives. room we were in was definitely not great. The bathroom was the worst, tap didnt work properly, bath tub was dirty and shower curtain looked like it wasn't changed for years. No Wi-Fi in the rooms. Furniture looked very old and run down.
Overnattede 1 nat i marts 2018
Svar fra SOA den 3. apr. 2018
Thank you for your review Kaveer. We take note of your feedback. We are currently in the process of upgrading all of bedrooms, and have already opened 9 of our new hotel rooms. We are also working on getting Wi-Fi for our bedrooms, but at this stage we only offer this service in our public areas which is advertised as such.

6/10 Okay

Annika

Synes godt om: Service og personale
Value for money
It’s not luxury and the views aren’t great, but it’s good value for money. Staff was friendly, kids enjoyed the swimming pool and the complimentary breakfast was okay.
Overnattede 1 nat i december 2017

8/10 Udmærket

Selaelo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The hotel rooms can do better with improved lighting and the cleaning of carpets can be improved or just put in tiles
Overnattede 1 nat i november 2017

2/10 Forfærdeligt

eiji

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
ここはお勧めしません まずフロントのスタッフが不親切　困ったことにも対応してくれない 部屋も暗く快適ではありません ホテルの周りも治安があまり良くなさそうで出歩けなかった
Overnattede 1 nat i august 2017
Svar fra South of Africa Guest Relations den 4. sep. 2017
We are truly sorry about your experience. Your feedback has been passed on to management to address and investigate.

8/10 Udmærket

Bongi

Synes godt om: Rengøring, service og personale, værelsets komfort
Our stay was ok. Thanks
Overnattede 2 nætter i juni 2017
Thank you for your 4 star rating Bongi, we appreciate your review.

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Horrible place
It was booked by mistake based on pictures but huge mistake. would not recommend this to my enemy
We're sorry to hear about your experience. We are however confident that the images on display is a correct representation of our facilities.

2/10 Forfærdeligt

Meriam M

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Low standard
We had a bad stay from the rooms basin blocked , tabs leakin,no hot water we booked 3 rooms all this rooms we had to report a problem jobs TV remote and we requested the remote we were not offered until we check out . Breakfast fast was not bad but the problem is we had to ask lots of things someone needs to make sure that they refill and we had to to wait too long for that after reporting please train your staff and maintenance people to do their job it is embarrassing to find different things than what you saw on the Internet please
We're sorry to hear about your experience and will investigate the service issues you've had during your stay.

4/10 Dårligt

Letlhogonolo

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Maintenance needed
We had a reasonable priced room, however, the condition of the room was below average. We could see it used to be a great hotel when was maintained. The aircon was great and breakfast was not bad , beside that I cannot come up anything that was great in our staying. The good things were mainly the location, very close to the main attraction and The response from room service was quite quick. Hotel needs to be maintained.

10/10 Fremragende

Zandile

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Convenient and clean
It was amazing the hotel staff are friendly

2/10 Forfærdeligt

kweku

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The room was dirty. There were cockroaches. The bathroom extractor fan was not working. There was shortage of food served for breakfast. There was no manager to listen to our complaint. It was horrible!

2/10 Forfærdeligt

no more Elephant Springs, Bela Bela

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Elephant Springs needs shaking up
disappointed with Elephant standard rooms

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, værelsets komfort

2/10 Forfærdeligt

toru

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
最悪のホテル
チェックイン時すでに支払っているにも関わらず宿泊代を請求された。二室とっているのに一室しか予約がないと言われた。あとで二室とっていたことが判明。 夕食の為レストランに行ったところ提供できるのはポテトだけといわれた。 生ビールサーバーが点灯していたので頼んだところ生ビールはないと言われた。 部屋に蚊が多かった。

2/10 Forfærdeligt

Christo, New Redruth

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
NOT A PLACE TO EVER GO TO!!
The room was noisy to such an extent that 3 of my guests left the Saturday morning. We paid for a room sleeping 5 and ended up having 2 people stay. It was really unbearable with a huge fan running the whole time. It was like staying in an industrial factory. Their was drunk people all over the place that was running around without any clothes. We laid several complaints but none did anything about it at all, it actually became worse the later it got. Not a place to take your kids or family to enjoy a comfortable stay. When this was reported to management, they lifted there shoulders and said this is what i paid for and the way things are.

4/10 Dårligt

Shiraz, Harrismith

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Was not that great in terms of the hotel, many faults and service was poor. general condition of the room was poor, need of upgrade/revamp.

6/10 Okay

Elias, Mamelodi

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
The Elephant Springs Hotel need a revamp
The antique furnisher on the corridors of the hotel is not only an eyesore but poses a serious danger when people have to walk or run to safety during an emergency, especially at night when there is a power outage. The aircon in Room 49 was not working properly and the current TV set, which is too small and fuzzy, need to be replaced with a mounted flatscreen with access to basic DStv channels. However, the atmosphere at the hotel was nice and the breakfast enjoyable.

6/10 Okay

Frank

Hotel is old but well kept and clean.In close proximity to Forever Resort