2 udendørs pools, liggestole
Tjek tilgængelighed

Anmeldelser af Sugar Bay Club Suites & Hotel

3 out of 5
Sugar Bay Club Suites & Hotel
Basseterre, Frigate Bay, Basseterre, St. Kitts

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 86 af i alt 347 anmeldelser" "
Bedømmelse på 8 − Udmærket. 140 af i alt 347 anmeldelser" "
Bedømmelse på 6 − Okay. 79 af i alt 347 anmeldelser" "
Bedømmelse på 4 − Dårligt. 29 af i alt 347 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 13 af i alt 347 anmeldelser" "

8,0/10

Rengøring

8,0/10

Service og personale

7,4/10

Faciliteter

6,8/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Fitzroy

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
This property needs lots of care. It looks like they can no longer support the size of this property.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

silvan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were absolutely wonderful!! Of I could rate higher than 5 stars I would!!!
Overnattede 8 nætter i april 2024
Svar fra Chelsea den 1. maj 2024
Hi Silvan,Thank you for reviewing your stay with us. We are thrilled to hear that our staff were wonderful and that you would rate us higher if you could. We appreciate this as we all work hard to ensure our guests enjoy their stay with us. We hope to see you again soon.

6/10 Okay

KARISSIER

Rejste i en gruppe
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The pictures are very misleading. The property was clean but it is very old and run down. It is badly in need of some maintenance and upgrades.
Overnattede 4 nætter i april 2024

10/10 Fremragende

Joseph Christa

Overnattede 5 nætter i marts 2024
Svar fra Chelsea den 1. maj 2024
Thank you for taking the time to rate your stay with us Joseph.

6/10 Okay

KAMILLE

Rejste i en gruppe
Synes godt om: Rengøring
A bit rundown for the area Had to ask for too many necessities
Overnattede 4 nætter i februar 2024
Svar fra Chelsea den 17. feb. 2024
Hi Kamille. We are sorry to see that you had to ask for too many necessities. Would you mind sharing exactly what your referring to? We take all feedback seriously and more detailed information would truly be helpful to us. Thank you kindly for taking the time to review.

10/10 Fremragende

Ingrid

Overnattede 4 nætter i februar 2024
Svar fra Chelsea den 3. apr. 2024
Thank you kindly Ingrid for you rating of 5 out of 5. We thank you for choosing us and we hope to welcome you back.

8/10 Udmærket

Kamilah

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love the location, easy access to restaurant's and grocery store. My favorite lodging is the 2 bedroom cottage. The property needs some renovations.
Overnattede 2 nætter i januar 2024
Svar fra Chelsea den 14. feb. 2024
Hi Kamilah, We are happy to hear that you enjoyed the convenience of our location. It really makes things easier. Thank you kindly.

10/10 Fremragende

Sek

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i januar 2024
Svar fra Chelsea den 14. feb. 2024
Thank you kindly Sek for our 5 out of 5 rating. We appreciate your feedback.

8/10 Udmærket

RAFFOUL

I was in this hotel for business close to airport and to town nice beach nice pool many hotel around good price I will stay there again
Overnattede 1 nat i januar 2024
Svar fra Chelsea den 14. feb. 2024
Thank you Raffoul for your feedback on your stay and we do hope to see you again soon.

8/10 Udmærket

Yvonne

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i december 2023
Svar fra Chelsea den 14. feb. 2024
Thank you Yvonne for taking the time to rate your stay with us.

10/10 Fremragende

Margaret

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff are efficient, welcoming and friendly. They couldn’t be more helpful. Our room is overlooking the ocean with amazing views - so relaxing.
Overnattede 1 nat i december 2023
Svar fra Chelsea den 4. jan. 2024
Hi Margaret, Thank you kindly for your feedback on your stay with us. We truly appreciate it. Happy New Year to you and your family.

8/10 Udmærket

Kalanje

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Svar fra Chelsea den 4. jan. 2024
Thank you for your feedback Kalanje.

10/10 Fremragende

Rolando, Phillipsburg

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Overnattede 5 nætter i december 2023
Svar fra Chelsea den 4. jan. 2024
Thank you for rating us 5/5 Rolando. We appreciate it.

10/10 Fremragende

darwin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Chelsea den 4. jan. 2024
Hi Darwin. Thank you kindly for your review 5/5. We hope to welcome you back.

10/10 Fremragende

Margaret

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly and helpful staff.
Overnattede 2 nætter i december 2023
Svar fra Chelsea den 4. jan. 2024
Thank you Marharet. We appreciate you choosing us.

10/10 Fremragende

Georgia

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved walking on the beach in the mornings and watching the sunrise .
Overnattede 7 nætter i november 2023
Svar fra Chelsea den 1. dec. 2023
Thank you for your feedback on your stay with us Georgia. Was lovely to have you. We hope to see you again soon. Happy Holidays!

10/10 Fremragende

Rene

Overnattede 1 nat i november 2023
Svar fra Chelsea den 17. nov. 2023
We truly appreciate you taking the time to review your stay with us Rene. Thank you and we are happy that your stay was an enjoyable one. We do hope to welcome you back to our hotel. Happy Holidays to you and yours!

10/10 Fremragende

Ashnie

Overnattede 4 nætter i september 2023
Svar fra Chelsea den 17. nov. 2023
Hi Ashnie. Thank you for your feedback, we really appreciate you taking the time to let us know that your stay was a great one. Do enjoy the remainder of your day. Happy Holidays!

8/10 Udmærket

Samantha

Overnattede 4 nætter i november 2023
Svar fra Chelsea den 4. jan. 2024
Thank you for taking the time to review your stay Samantha, We really appreciate it. We hope to see you again.

4/10 Dårligt

Tara

Rejste med familie
Synes ikke om: Faciliteter
It wasn’t what I expected there were no restaurants on site. The pool was very small. We had a plumbing leak and the didn’t change our room
Overnattede 4 nætter i oktober 2023
Svar fra Chelsea den 11. okt. 2023
Hi Tara. Thank you for your feedback. We do have 5 restaurants on our property and we also have two pools with one being 80ft long albeit narrow and the other is your standard size swimming pool. We also have two small kiddie pools. I am unsure how it is small and I am sorry to hear that yu felt that way. There was an unforseen plumbing issue and it was rectified the same day. We do apologize for any inconvenience caused to you due to the plumbing issue, these things do arise unexpectedly and we were able to rectify same day. We are sorry to hear that you were not happy.

6/10 Okay

Mary

Rejste med partner
Synes ikke om: Faciliteter
Not a 1st choice accommodation.
Overnattede 4 nætter i august 2023
Svar fra Chelsea den 11. okt. 2023
Hi Mary, Thank you for your feedback on your stay with us. We are srry to hear that we are not your 1st choice accommodation. We are constantly evolving and improving and appreciate all customer feedback.

2/10 Forfærdeligt

NANCY M

Overnattede 2 nætter i august 2023
Svar fra Chelsea den 11. okt. 2023
We are sorry to see your rating of your stay with us. Any feedback will be valued to ensure the best guest experience.

8/10 Udmærket

Sonia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Hébergement confortable et calme, située dans la zone touristique de l'île
Overnattede 7 nætter i august 2023
Svar fra Chelsea den 11. okt. 2023
Thank you kindly for your feeback on your stay with us.

10/10 Fremragende

Arantxa

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Even tho it was for one night my sister enjoyed her time there
Overnattede 1 nat i august 2023
Svar fra Chelsea den 26. aug. 2023
Thank you kindly for your feedback.

8/10 Udmærket

Melissa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Quiet and peaceful
Overnattede 4 nætter i august 2023
Svar fra Chelsea den 23. aug. 2023
Thank you Melissa. We are happy to hear you enjoy the peace and quiet of our property.

4/10 Dårligt

Kabita

Rejste med familie
I was not able to check in due to a positive COVID 19 test. I was charged for the stay. Management was not willing to refund the cost due to my last minute diagosis.
Overnattede 5 nætter i august 2023

6/10 Okay

Onefia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2023
Svar fra Chelsea den 23. aug. 2023
Thank you for your feedback Onefia.

6/10 Okay

Zoe

Rejste med familie, Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The pictures didn't depict what you see in person - I was SHOCKED!!!!! The hotel needs an entire overhaul - painting, maintenance, fixer upper. Management has left the property to run right down! I was moved from my first room - cracks in walls, broken sockets, bathroom needed a huge do over. Shower was a disaster. Second room was much better but Maintenance you can do a much better job with the painting. Hotel only had in a handful of guests, first night felt like we were the only ones there. Waterfall never turned on until 3rd day I was there. Front Office staff very pleasant, rooms kept clean by the Housekeeping Team. Air Conditioner was on point. Thats about it! Everything else sadly was an eye sore. As a Travel Agent it was a HUGE disappointment.
Overnattede 3 nætter i juli 2023

8/10 Udmærket

Latoya Simone

Synes godt om: Rengøring, service og personale
Overnattede 8 nætter i juli 2023
Svar fra Chelsea den 27. jul. 2023
Thank you for your rating on your stay with us Ms. Simone,

8/10 Udmærket

Kiana

Synes godt om: Rengøring
It was alright
Overnattede 3 nætter i juli 2023
Svar fra Chelsea den 10. jul. 2023
Thank you for your feedback Kiana.

2/10 Forfærdeligt

Donald, Jamaica

Overnattede 13 nætter i juni 2023
Svar fra Chelsea den 2. aug. 2023
Thank you for your feedback Donald. We are sorry to see your rating. Please note that we are always welcome to detailed feedback so we can ensure thst we are always improving.

10/10 Fremragende

Akeema

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I loved the landscaping and the customer service was amazing!
Overnattede 4 nætter i juni 2023
Svar fra Chelsea den 6. jul. 2023
Thank you Akeema. Our landscapers work tirelessly to maintain our grounds and we are happy to hear that you enjoyed it.

6/10 Okay

patricia

Rejste med familie
Synes godt om: Rengøring
Nothing
Overnattede 5 nætter i juni 2023
Svar fra Chelsea den 6. jul. 2023
Thank you Patricia.

6/10 Okay

Fazir

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Very old and not well maintained facilities.
Overnattede 2 nætter i juni 2023
Svar fra Chelsea den 6. jul. 2023
We are sorry to hear that your stay was not to your expectations. We are constantly working on improving our product.

6/10 Okay

Edward

Rejste i en gruppe
This property is a gem if Management would spend the money to get it to the next level.
Overnattede 7 nætter i juni 2023
Svar fra Chelsea den 6. jul. 2023
Thank you for your feedback. We are constantly improving and appreciate all feedback.

8/10 Udmærket

Tarique

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Completely enjoyed my stay. Property needs upgrading to make it 10/10. The staff was awesome. Special acknowledgement to Keithroy, Ophelia and the other front desk staff. Pat from housekeeping, she was so sweet to us.
Overnattede 7 nætter i juni 2023
Svar fra Chelsea den 6. jul. 2023
Hi Tarique, Thank you kindly for your feedback on your stay. We are happy to hear that Ophelia, Keithroy and Pat were awesome. We hope to see you again soon.

4/10 Dårligt

Joseph

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Do not go here unless they fully renovate it!
The hotel is extremely dated. The facilities available - basically the pool, is small but that didn't matter since there was hardly anyone else at the hotel. I booked it for a week and left after my first night there, ended up moving to the Marriott, which was the best decision!
Overnattede 8 nætter i juni 2023
Svar fra Kelly den 28. jun. 2023
Hi Joseph, thank you for providing feedback. All feedback are appreciated and taken into consideration.

8/10 Udmærket

Kamilah

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Loved the 2 bedroom cottage. Spacious and clean. Washer and dryer was a plus!
Overnattede 3 nætter i juni 2023
Svar fra Kelly den 28. jun. 2023
We are so happy to hear that you enjoyed your stay. Thank you for choosing us and we look forward to welcoming you back!

10/10 Fremragende

Tecia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The front desk staff is the best!
Overnattede 3 nætter i juni 2023
Svar fra Chelsea den 13. jun. 2023
We are so happy to hear that our staff are the best. Thank you for your kind words Tecia.

8/10 Udmærket

Cindra

Great
Overnattede 1 nat i maj 2023
Svar fra Chelsea den 30. maj 2023
We are happy to hear that your stay was a great one Cindra. Thank you for choosing us.

6/10 Okay

rebecca

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
This property is old. I was looking for a smaller quaint property verses a big resort. We had a 2 bedroom house. Inside was very nice, clean and comfortable. Nice beds, air conditioning and washer/dryer a plus. The market outside was great and the people there very helpful. We were able to make some meals at the house, with enough gear in the kitchen to throw some ingredients together. But the overall grounds are aged. From the plain, crumbling mismatched walls of the lobby to the faded old signs and broken stucco of the housing buildings. The plantings and flowers are beautiful and we witnessed pruning and care there, but there is trash in corners and on the beach. Plants above the sea wall are high which limits your view. Access to the beach is borderline unsafe, with broken concrete. Swimming is not allowed on the property because of undercurrents but walking the long beach would have been more enjoyable if getting there wasn't so hazardous and trash was cleaned up. The property next door has a nice gazebo and couple of chairs to sit in to enjoy the beach and this property has no similar feature. Personnel were friendly and helpful whenever we passed by or needed a taxi called. One of the younger maids was very friendly as well. We weren't looking for the vastness and impeccable care of the Marriot, but something in between that and what we had.
Overnattede 7 nætter i maj 2023
Svar fra Chelsea den 23. maj 2023
Hi Rebecca. Thank you for your feedback on your stay with us.

8/10 Udmærket

Ricardo

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i maj 2023
Svar fra Chelsea den 16. maj 2023
Thank you for your revuew Ricardo. We appreciate it!

10/10 Fremragende

Annette

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The location and friendly staff
Overnattede 2 nætter i maj 2023
Svar fra Chelsea den 15. maj 2023
Thank you Annette for your feedback. We hope to see you again soon.

8/10 Udmærket

Alan

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 7 nætter i april 2023
Svar fra Chelsea den 8. maj 2023
Thank you kindly for your review.

8/10 Udmærket

Mark

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i april 2023
Svar fra Chelsea den 19. apr. 2023
Thank you for your feedback on your stay with us Mark. We do hope to welcome you back.

8/10 Udmærket

Melanie

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Peaceful and pleasant
Pleasant stay at the Sugar Bay Club. Good location with friendly staff. Rooms/decor is dated and could do with a freshen up. Pool area is nice and maintained, could do with a little up date etc. Taxi to the town was approx 20 USD one way and there is a beach by frigate bay which is within walking distance. There is a handy little supermarket and ATM next to the hotel.
Overnattede 7 nætter i april 2023
Svar fra Chelsea den 19. apr. 2023
Hi Melanie. Thank you for taking the time to let is know that your stay was a peaceful and pleasant one.

6/10 Okay

Kristina

Synes godt om: Rengøring
In need of some care
The staff was very kind though the property seems to be past it's prime and in need of a lot of care. Overall it was fine enough for a short night stay but would not recommend this for those looking for a longer stay.
Overnattede 1 nat i april 2023
Svar fra Chelsea den 19. apr. 2023
Hi Kristina. Thank you for providing feedback on your stay with us. All feedback is appreciated and taken into consideration.

10/10 Fremragende

David

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good property for a family vacation. Staff at front desk were very helpful and pleasant. Marla and Ophelia among others. Steven was very helpful in getting our many pieces of luggage to and from our room. Enjoyed the design of the new two bedroom cottages.
Overnattede 3 nætter i april 2023
Svar fra Chelsea den 19. apr. 2023
Hi David. Thank you kindly for your feedback on your stay with us. We are happy to hear that our staff were pleasant and helpful during your time with us. We do ope to welcome you all back.

10/10 Fremragende

James

Rejste med partner
Synes godt om: Rengøring, service og personale
The rooms and the property is scrupulously clean, and the staff are really helpful and obliging. There are good restaurants right next door, for breakfast and evening meals. The property shows its age and needs some upgrading, but is great for the price.
Overnattede 3 nætter i marts 2023
Svar fra Chelsea den 19. apr. 2023
Thank you kindly James for reviewing your stay. We are happy to hear that our staff were helpful and that you enjoyed all the restaurants in walking distance to our property. We hope to see you again soon.

2/10 Forfærdeligt

Aisha

I checked in online late night and when I got the no one was there and I had to stay at a friend's house
Overnattede 1 nat i marts 2023
Svar fra Chelsea den 19. apr. 2023
Hi Aisha. We do humbly apologize for this incovenience. Our front desk operates from 7am to 11pm. Your booking was made last minute at 12:30am for same day arrival. There is only sceurity on duty during that time. Again, we do apologize and ensure that this does not happen again.