Dear Morten,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your kind words about our hotel's great location in the heart of the city, close to the BTS station and shopping areas. We are also glad to hear that you found your room to be modern, clean, and enjoyed our nice swimming pool.Regarding your feedback about the pool area chairs, we apologize for any inconvenience caused. We understand that you preferred using the sunbeds instead of the dining chairs. We will take this into account and consider making improvements to provide a more comfortable dining table for our guests.We appreciate your positive comments about our breakfast. However, we apologize for the discomfort caused by the temperature in the dining room. We have noted your feedback regarding this issue and will do our best to address it.Thank you once again for sharing your experience with us. We value your feedback, as it helps us improve our services. We hope to have the opportunity to welcome you back in the future for an even better stay.Sincerely,Titin SuwanthabGuest Experience Manager

Kære Michael Wainø,Tak for at dele din oplevelse med os på det seneste. For det første beklager jeg virkelig lugten siden det første værelse, som skabte dig en ubelejlig oplevelse. De rum, vi har tildelt dig, har en lidt anderledes værelsesindretning og værelsesplan. Jeg kan forstå, at du kan føle dig forvirret med dem, men vi har bestemt tildelt dig den værelsestype, du reserverede, vær sikker på det. Sidst, men ikke mindst, beklager jeg også minibarregningen, i øvrigt har vi ikke debiteret dig til sidst. Mine oprigtige undskyldninger kunne måske ikke gøre din oplevelse op, men jeg håber virkelig at få endnu en mulighed fra dig til at lade os byde dig velkommen igen på vores hotel i fremtiden.Med venlig hilsenThanawat BoonyalertrojGuest Experience ManagerNovotel Bangkok på Siam Square

Dear Henriette,I am very much appreciated to share your stay experience with us. Please rest assured that your kind words will be shared to our hotel team as a great motivation. For the minus issue of smell you mentioned we acknowledged and will rectify as soon as possible. Thank you very much for your concerns. We will definitely look forward to your return to Novotel Bangkok on Siam Square very soon.Sincerely, Thanawat BoonyalertrojGuest Experience ManagerNovotel Bangkok on Siam Square

Dear Brian,Thank you for taking your time to rate us perfect score. I am trilled to learn your stay was wonderful. I will share your feedback to our entire team associate. Thank you again and we look forward to welcome you to our hotel again soon.Sincerely, Thanawat BoonyalertrojGuest Experience ManagerNovotel Bangkok on Siam Square

Dear Jesper,Thank you very much for sparing some of your time to share your comments with us. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I noted of your constructive comment concerning the swimming pool condition. You can rest assured that we are taking the appropriate measures to address the problem and this matter has been included in our renovation plan. We know that sincere words of regret and apology cannot make up for any inconvenience; however, we hope to have another opportunity of your return and look forward to welcoming you back to our hotel in the near future.Kind regards,Sagar Naker

Dear Sofie, Thank you for spending your time to share your experience. Your comment will be share to all team members and management team. Sincerely,

Dear Peter, Thank you for spending your time to share your experience with us. We are glad to see that you enjoyed your stay especially our location. We are looking forward to welcome you back. Kind Regards,

Dear Valued Guest, Thank you very much for your feedback regarding your current stay. I am very pleased to read that you enjoyed your stay particularly with the location of the hotel and the service you experienced. Your kind words are sources of motivation for us. Thank you again for your review and we hope to warmly welcome you back to our hotel in the not too distant future. Sincerely, Sagar Naker

Dear Khun Chayanon, We sincerely appreciate your feedback and for taking the time to post your review. I am delighted to learn that the overall experience met your expectations. I will share your score with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be our greatest pleasure to welcome you again when your travel brings you back. Sincerely,  Sagar Naker

Dear Maja, Thank you for taking the time to share your experience with us during your recent stay. While I am extremely disappointed to learn of this poor experience, I certainly am grateful for the candid comments. We can offer no excuses for these service lapses, only my assurance that I will work very diligently to correct the deficiencies in service you encountered. I highly hope you could accept our apologies and offer us another chance to better serve you on your future trip to Bangkok. Look forward to welcoming you back soon. Kind regards, Sagar Naker

Dear JIA XUAN RIANE, Thank you for sharing your experience with us. We appreciate your positive feedback on our convenient location, efficient staff, and standard room cleaning. Thank you for recognizing our efforts. We look forward to welcoming you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

Dear Catherine, Thank you for your valuable feedback. We are delighted to learn that the overall experience met your expectations. However, we have noticed from your given rating that we can improve, and we will. We appreciate your kind words and hope to welcome you back soon. Sincerely,Titin SuwanthabGuest Experience Manager

Dear Chi Keung,Thank you very much for your feedback regarding your recent stay. We are so pleased that you had a wonderful stay especially with our convenient location, and we hope to welcome you again in the near future. Sincerely,Titin SuwanthabGuest Experience Manager

Dear CHIA CHIEN, Thank you for taking your time to share your experience with us. We are delighted to hear that you found our hotel's location convenient with nearby shopping malls and the subway. We hope you had a pleasant stay exploring the area and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

Dear Cuong, Thank you for sharing your feedback. We appreciate your comments on our prime location. On the other hand, we apologize for any inconvenience caused by the room condition. We will ensure to address this promptly to department concerned for further service improvement. We really thank you for your feedback and wish to have another chance to welcome you again.Sincerely,Titin SuwanthabGuest Experience Manager

Dear Desmond, Thank you for sharing your experience with us. We are thrilled to hear that you loved your stay at Novotel Bangkok on Siam Square. Thank you for highlighting our prime location, delicious buffet breakfast, and our dedicated staff. Your satisfaction is our utmost priority and the compliment for our breakfast is highly appreciated. Thank you again for staying with us. We look forward to welcoming you back for more great experiences in the future. Sincerely, Titin Suwanthab Guest Experience Manager

Dear Shweta, Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed our central location and the friendliness of our staff. Thank you for planning to stay with us again and we already look forward to your next visit. Sincerely, Titin Suwanthab Guest Experience Manager

Dear Hoe Kiet, Thank you for highlighting our convenient location. We are delighted to have met your expectations. Looking forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager

Dear Hong Phuong, Thank you for your positive feedback on our hotel's location. We are delighted to hear that you enjoyed your stay with us. Looking forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager

Dear Heather, Thank you for highlighting our convenient location near major malls and attractions like Central, Central Chidlom, and the Four-Faced Buddha. Being surrounded by numerous shopping malls indeed adds to the convenience and enjoyment of our guests.Thank you again for staying with us. We look forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager

Dear Manithong, Thank you for sharing your experience with us. I am delighted to learn that you had a wonderful stay and the overall experience met your expectations. Our dedicated staff takes pride in providing exceptional service, and it's great to hear that they made your stay memorable.We look forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager

Dear YOSHIHITO, First of all, thank you for sharing your experience with us. We apologize for the inconvenience you experienced with the shower pressure and the missing bathrobe. We will also address these issues with the department heads concerned internally. Kindly rest assured that everything you mentioned will be taken seriously into consideration and any corrective actions required will be taken to ensure improvement. We appreciate your loyalty to Novotel and hope to welcome you back for an improved stay. Sincerely,Titin SuwanthabGuest Experience Manager

Dear nadifah binti,Thank you for rating us on your recent stay. I am glad you were able to enjoy everything we have to offer, we pride ourselves on delivering great service and I will let my team know they contributed to your wonderful stay. We look forward to welcoming you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

Dear Mazen,Thanks for your review and your 5-bubble rating. We are delighted that your experience here at Novotel Bangkok on Siam Square has been a pleasant one. Thank you again for staying with our hotel in Bangkok and we look forward to hosting you when your travels bring you back.Sincerely,Titin SuwanthabGuest Experience Manager

Dear jim, Thank you for highlighting our prime location in the heart of Siam with abundant food options. We are delighted you enjoyed this aspect of your stay. Looking forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager

Dear abdullah, Thank you for sharing you experience and for acknowledging the exceptional service provided by Abdullah our front desk team. Our team strives to make each guest’s stay special, and we only hope you will have the chance to return again in the future.Sincerely,Titin SuwanthabGuest Experience Manager

Dear Teng Kuen,Thank you for sharing your experience with us. I am glad to learn that the overall experience met your expectations particularly with our location was an advantage for your visit. We hope to have an opportunity to welcome you back in the near future.Sincerely,Titin SuwanthabGuest Experience Manager

Dear OMAR, Thank you for sharing your positive review. We are delighted to hear that you enjoyed our convenient location near the shopping mall. Thank you again for staying with us. We look forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager

Dear Sum Elle Tse, Thank you for sharing your experience with us. We are delighted you enjoyed our fast check-in/out service and friendly staff. We appreciate your feedback on cleanliness for short stays. Thank you for choosing Novotel Bangkok on Siam Square. We only hope you will have the chance to return again in the future.Sincerely,Titin SuwanthabGuest Experience Manager

Dear Whee Khee, Thank you for highlighting our convenient and central location. We are delighted to hear that you found our hotel easily accessible to everything. We look forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager

Dear Pauline, Thank you for your kind words about our friendly staff and convenient location. We are delighted to hear that you had a positive experience with us. Looking forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager

Dear Chi Ming Darman, Thank you for your feedback. We appreciate your suggestion regarding discounts. We continuously review our offers to provide the best value to our guests. We hope to welcome you back soon. Sincerely,Titin SuwanthabGuest Experience Manager

Dear Joel Ortiz,Thank you for highlighting the accessibility of our hotel. We strive to provide a seamless experience for all our guests. We look forward to welcoming you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

Dear hugh, Thank you for sharing your experience and for acknowledging our good staff. We understand the inconvenience regarding parking. We will also certainly discuss your feedback with the management team to see where we can lift to even higher levels. Please know that your feedback is highly valued by us, and we thank you for bringing these issues to our attention. Sincerely, Titin Suwanthab Guest Experience Manager

Dear Wee Teck, Thank you for sharing your experience. We apologize for the inconvenience you faced during your stay. Your feedback regarding the room condition and sound isolation is duly noted and will be addressed accordingly. On the other hand, we are delighted to hear that you found our staff excellent and enjoyed our convenient location. Our lobby is indeed a great place to relax. We appreciate your feedback and hope to welcome you back for an improved experience. Sincerely,Titin SuwanthabGuest Experience Manager

Dear Siu Yin Louis,Thank you very much for your feedback regarding your recent stay. We are so pleased that overall you had a wonderful stay with us. Our team strives to make each guest's stay special and we hope to welcome you again in the near future. Sincerely,Titin SuwanthabGuest Experience Manager

Dear Adam, Thank you for highlighting our convenient location near Siam Paragon, Center, Discovery, and Central World. We are delighted that you found Novotel Bangkok on Siam Square to be a good option for your stay. Looking forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager

Dear lay cheng,Thank you for sharing your experience with us. I am delighted to learn that you had a wonderful stay and the overall experience met your expectations. Our team strives to make each guest's stay special. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

Dear Ching Man Louisa, Thank you for choosing Novotel Bangkok on Siam Square again. We highly appreciate you coming back to stay with us and are delighted you have been able to enjoy our friendly services and convenient location near various shopping centers. Please noted that, your safety is our top priority, and we are glad you felt secure exploring the vibrant area around the hotel. We look forward to welcoming you back for another wonderful stay. Sincerely,Titin SuwanthabGuest Experience Manager

Dear HEW YONG,We sincerely appreciate your feedback and for taking the time to post your review. I am delighted to learn that the overall experience met your expectations. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

Dear Calgary, First of all, thank you for your continued patronage and for sharing your experience with us. We are delighted to hear that you appreciated the refurbished rooms and the convenient location of our hotel in the heart of Siam Square. Your feedback regarding the flooring noise is duly noted, and we will consider it for future improvements. We truly appreciate your recommendation. Thank you for planning to stay with us again and we already look forward to your next visit. Sincerely, Titin Suwanthab Guest Experience Manager

Dear Sikai, Thank you for your loyalty to our hotel. We highly appreciate you coming back to stay with us. We apologize for any inconvenience with the room condition during your recent stay. Kindly rest assured that we will address the issues with our management team to ensure we continue to further improve our service. By the way, we appreciate your kind words about our staff's service. Thank you again for staying with us. We hope that you will consider giving us another opportunity to serve you better in the future. Sincerely,Titin SuwanthabGuest Experience Manager

Dear Sigit, Thank you for sharing your experience with us. We are pleased to hear that you had a wonderful stay at our hotel particularly the location near Siam BTS, shopping malls, and massage shops is indeed convenient. It was such a pleasure hosting you and we look forward to welcoming you when your travel brings you back.Sincerely,Titin SuwanthabGuest Experience Manager

Dear Hannah, Thank you for your kind words regarding our cleanliness, delicious food, and awesome staff. We apologize for the inconvenience with the Wi-Fi. Your feedback is valuable to us and will address this issue promptly. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

Dear Dennis,Thank you for choosing Novotel Bangkok on Siam Square for your first visit to Bangkok. We are delighted to learn that you had a wonderful stay, and the overall experience met your expectations.Even more to hear that you found our staff friendly and our hotel clean and accessible. We strive to provide excellent service and we are glad that they made a positive impact on your stay. Thank you again for staying with us. We look forward to welcoming you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

Dear Nick, Thank you for your kind words on your recent stay with us. We are delighted to hear that you enjoyed our property's central location and proximity to the BTS Siam station. It's indeed that our hotel convenient for exploring the city. Thank you again for staying with us. We look forward to welcoming you back soon! Sincerely,Titin SuwanthabGuest Experience Manager

Dear Philippe,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the helpful staff, great breakfast buffet, and nice room. Our team strive to provide exceptional service and comfort to all our guests. Thank you for sharing your positive experience. We hope to have the pleasure of welcoming you again very soon.Sincerely,Titin SuwanthabGuest Experience Manager

Dear FONG LING,We truly appreciate your feedback regarding your recent stay. I am glad you were able to enjoy everything we have to offer and look forward to welcoming you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager