Udendørs pool, liggestole

Anmeldelser af Heartland Hotel Auckland Airport

4.5 out of 5
Heartland Hotel Auckland Airport
14 Airpark Drive, Auckland

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 538 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 321 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 90 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 30 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 24 af i alt 1003 anmeldelser" "

8,8/10

Rengøring

9,2/10

Service og personale

8,6/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

6/10 Okay

Maibrit

Synes ikke om: Service og personale, værelsets komfort
Skuffende
Beliggenhed ift lufthavn er ok - idet de har en god shuttleservice. Men. Hotellet fremstår slidt, receptionisten der tog imod var uhøflig, og støjniveauet på hotellet helt uacceptabelt (en stor flok børn/unge tjekkede ind samtidig med os - det var selvfølgelig uheldigt, men hotellets håndtering ikke ok)
Overnattede 2 nætter i januar 2024
Svar fra Adelle Livett General Manager den 23. feb. 2024
Thank you Maibrit for sharing your feedback on your recent stay. Your points are valid and will be shared with our teams.

8/10 Udmærket

Britta

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Swimmingpoolen lå i et bur midt på parkeringspladsen med asfalt mellem hotellet og buret. Den var optaget af en tysk familie. Fjernsynet kunne ikke tændes umiddelbart. Udvalget i restauranten var udmærket til rimelige priser. Shuttleservicen fungerede begge veje.
Overnattede 1 nat i januar 2024
Svar fra Adelle Livett General Manager den 2. feb. 2024
Thank you very much Britta for sharing your guest experience. I trust the rest of your stay in New Zealand was equally as enjoyable.

6/10 Okay

Ulrik

Overnattede 1 nat i oktober 2023
Svar fra Maulik H | Front Office Manager den 24. okt. 2023
Thank you Ulrik for ratings for stay at hotel.

8/10 Udmærket

Ole Filip

Overnattede 1 nat i februar 2023
Svar fra Adelle Livett General Manager den 25. mar. 2023
Thank you Ole

10/10 Fremragende

Shona

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Jonathan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice, staff is welcoming. I recommend this place.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Gordon

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Happy customer
Overnattede 1 nat i maj 2024

10/10 Fremragende

Sandra

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient to Airport. Staff friendly & helpful. My husband accidentally left some of his medication behind & they contacted us so we were able to collect it. Room was a good size, clean & comfortable. The dining room was still open when we arrived at 9pm so that was good too. Breakfast buffet had a good selection. Overall a pleasant stay.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Karen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We got moved to a quieter room, they were very obliging, great service.
Overnattede 1 nat i maj 2024
Svar fra Adelle Livett General Manager den 10. maj 2024
Great to see Karen our team were able to accommodate your request during your stay. Thank you for taking the time to share.

10/10 Fremragende

Robert, Auckland

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good quality hotel, clean, handy to airport. The immediate area around hotel is light industrial and not that desirable for an evening stroll. One minor negative was only one bedside table. I expect a beside table on either side of a queen/king bed. The buffet breakfast was excellent
Overnattede 1 nat i maj 2024
Svar fra Adelle Livett General Manager den 10. maj 2024
Thank you Robert for providing valuable feedback on your recent stay. We appreciate your comments and will share these with the team.

10/10 Fremragende

Shelley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I'll be back for sure.
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 10. maj 2024
Thank you Shelley the team and I look forward to see you back again very soon.

8/10 Udmærket

Keith

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Handy t airport with bar and dining. Long term parking and shuttle available
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 10. maj 2024
Thank you Keith for choosing to stay at the Heartland Hotel Auckland Airport and providing your guest experience.

8/10 Udmærket

Angel

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring
Good location but 1 thing the hot tub was not hot it was luke warm and needed to be cleaned.
Overnattede 2 nætter i april 2024
Svar fra Adelle Livett General Manager den 10. maj 2024
Thank you very much Angel for your valuable feedback. I will share your feedback with our teams to address. Thank you for bringing this to my attention.

8/10 Udmærket

Gavin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 29. apr. 2024
Thank you Gavin

10/10 Fremragende

Stephen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice clean hotel. Ideal for a pre-flight night.
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 29. apr. 2024
Thank you Stephen for choosing to stay at the Heartland Hotel Auckland Airport.

10/10 Fremragende

YUKI

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
スタッフの対応が素晴らしいです
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 29. apr. 2024
Thank you very much Yuki for making special mention of our team. It is greatly appreciated.

4/10 Dårligt

Andre

Rejste med familie
Synes godt om: Rengøring
Room was clean but beds are really uncomfortable
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 29. apr. 2024
Dear Andre, sorry to hear our beds were not to your likely. Please let us know how we could improve.

10/10 Fremragende

Jo

Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 15. maj 2024
Thank you very much Jo

10/10 Fremragende

Jennifer

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was so friendly and helpful. We landed at midnight and they still came and picked us up. Even shuttled us back to the airport the next day so we could pick up our rental car. We were very happy with our stay
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 22. apr. 2024
Dear Jennifer, it is lovely to hear our team were friendly and helpful during your stay. We look forward to welcoming you back on your next trip away.

6/10 Okay

Charles Gregory

Synes godt om: Service og personale
Synes ikke om: Rengøring
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 22. apr. 2024
Thank you Charles

8/10 Udmærket

Michael Edward

Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 10. maj 2024
Thank you Michael

10/10 Fremragende

Mohammed

Overnattede 4 nætter i april 2024
Svar fra Adelle Livett General Manager den 10. maj 2024
Thank you very much Mohammed

8/10 Udmærket

kaylene

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
quiet, comfortable, shuttle bus to airport. No hassle stay
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you kaylene for choosing to stay at the Heartland Hotel Auckland Airport.

8/10 Udmærket

Li

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
booking this hotel for next early morning flight, shuttle service is good.
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you very much Li

8/10 Udmærket

JUNE

Synes godt om: Service og personale
The hotel is dated but close to the airport with free parking.
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Dear June have you heard we have a refurbishment programme well underway with new carpet for both the corridors and rooms. Along with other exciting updates. Hope you will stay again so we can share these with you.

10/10 Fremragende

Justin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall, great stay. Staff was great and were able to get us into a room earlier than expected following an unexpected flight change. Great for a stay near the airport. About $50 NZD ride share fare to downtown Auckland though. Overall, still a great stay.
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you very much Justin for sharing your recent experience.

10/10 Fremragende

Jeannette

Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 3. maj 2024
Thank you very much Jeannette

10/10 Fremragende

Leerae Jane

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
Great property, complimentary shuttle to and from airport spacious room at very affordable. Would stay again.
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you Leerae for sharing your recent experience. The team and I look forward to welcoming you back on your next trip away.

8/10 Udmærket

keith

Rejste med familie
Updating facility should be nicer in few months. Our floor wasn’t bad. Dinner was nice breakfast buffet was poor too cold.
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you very much Keith for your review and I have taken the time to share your comments with our chef to address.

2/10 Forfærdeligt

Tricia

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Outdated and OLD! This hotel needs a refresh ASAP. The pictures do not match the reality. The pool and spa are in DIRECTLY in front I’ll of the hotel entrance - in the center of the traffic circle where vans and cars pull up to drop off guests. Very disappointed. The staff is very friendly and the room was clean. That was a big plus!
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Dear Tricia, The hotel is currently undergoing a refurbishment programme and to date we are nearly halfway through our rooms and new carpet installation. The pool and spa are directly in front of the main entrance but positioned well for all day sun. Take you the opportunity and go inside the pool area as you feel like you are still on holiday and miss the fact you are close to the front entrance of the hotel. Thank you for taking the time and making mention of our friendly staff and cleanliness standards of the rooms.

10/10 Fremragende

Beatrice

Synes godt om: Rengøring, service og personale, faciliteter
Excellent transport service to airport for our early 6AM flight
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you Beatrice for taking advantage of our complimentary shuttle service.

10/10 Fremragende

PAUL

Synes godt om: Rengøring, service og personale
The evening staff were welcoming, friendly, and helpful. TJ from the kitchen and espresso bar was so helpful and really made me feel the heart in heartland. There were a couple of things could be improved. The outdoor hot tub was lukewarm, though the bathtub in the room could also be used as a hot tub as it had jet spray functions (I didn't try it). In the morning I had a surprise as someone had charged some meals to my room. The receptionist seemed new to the job and not very skilled in customer service in English. He did promise me they would not charge my card but said he had to wait for other morning staff to try to track down who charged expenses onto my room. What I think the hotel should do is how other hotels I have stayed in do which is to get a signature fir receipt of each chargeable service and then they can easily recognize the duscrepancy if someone has charged something to the wrong room.
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you very much for taking this opportunity and mentioning one of our stars TJ. Your feedback has also given some areas our team can improve especially with incorrect posting to guest rooms. I have shared your feedback with our team to address with their teams and introduce some changes. Thank you for taking the time and bringing this to my attention.

8/10 Udmærket

Neil

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Was ok for the airport area but buffet breakfast was alittle disappointing for the money
Overnattede 3 nætter i marts 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Dear Neil if you have the time I would be interested to hear how we can improve our breakfast selection and improve our value for money. Please feel free to drop me a line anytime.

10/10 Fremragende

Timothy, Waikanae

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good parking, and near airport for rental car drop off the next day.
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you Timothy for sharing your recent experience.

8/10 Udmærket

Shane, Hamilton

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice and quiet and close to airport. Parking available as well as airport shuttle if required.
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you very much Shane for your review.

10/10 Fremragende

kelly

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was clean and quiet. Vending machines, restaurant and smoking area on site so you didn’t have to leave if you didn’t want to. I went to a nearby restaurant, 30 minute stroll in the glorious sunshine. Shops available at this location.
Overnattede 1 nat i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you Kelly for sharing your recent experience of the Hotel. We appreciate your valuable feedback.

10/10 Fremragende

Tana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location
Overnattede 2 nætter i april 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you very much for your 5 stars.

10/10 Fremragende

JOANNE, Redmond

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Free shuttle from airport was quick and efficient. Property was clean and tidy. Rooms are quite spacious. Restaurant on site was surprisingly good, and even had a couple Vegan options, which made us very happy.
Overnattede 1 nat i marts 2024
Svar fra Adelle Livett General Manager den 3. apr. 2024
Thank you Joanne for sharing your sharing your recent guest experience and it is pleasing to hear the team were able to cater to your Vegan needs.

8/10 Udmærket

Angela

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The room we were in lots of traffic noise & bed was very very firm.. everything else was good
Overnattede 1 nat i marts 2024
Svar fra Adelle Livett General Manager den 1. apr. 2024
Thank you Angela for your review. On your next booking, please let the team know you need a quiet room and we try an allocate before your arrival.

8/10 Udmærket

Jess

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great spot to stay for access to the airport. Staff friendly and helpful. Dining on site. Room comfortable and modern.
Overnattede 1 nat i marts 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you very much Jess. It is lovely to hear our newly refurbished rooms were greatly received.

10/10 Fremragende

Catherine, Dundee

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were friendly, helpful and welcoming.
Overnattede 1 nat i marts 2024
Svar fra Adelle Livett General Manager den 27. mar. 2024
Thank you very much Catherine for taking the time and recognising our team.

8/10 Udmærket

Treena

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Late night shuttle pick up was great, the on going work at the airport made getting to the pick up difficult but the driver was extremely patient and friendly.
Overnattede 1 nat i marts 2024
Svar fra Adelle Livett General Manager den 27. mar. 2024
Thank you Treena for your comments. It is very challenging at times for our drivers at the airport as they carry out their upgrades. We appreciate your patience.

2/10 Forfærdeligt

Andy

Overnattede 1 nat i marts 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Dear Andy I would love to hear more. Please feel free to make contact to discuss anytime.

10/10 Fremragende

Karen

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A very pleasant place to stay! Good rooms, a great bar area and restaurant! A great shuttle service to the Airport! Will definitely stay there again!
Overnattede 1 nat i marts 2024
Svar fra Adelle Livett General Manager den 27. mar. 2024
Thank you Karen. The team and I look forward to welcoming you back on your next stay away.

10/10 Fremragende

Karen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I chose this hotel for its proximity to the airport. The room was clean and comfortable and the shuttle to the airport was convenient.
Overnattede 2 nætter i februar 2024
Svar fra Adelle Livett General Manager den 27. mar. 2024
Thank you very much Karen for choosing to stay at the Heartland Hotel Auckland Airport.

10/10 Fremragende

Inga

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to overnight when flying in and out of Auckland . Shuttle pickup was perfect and much appreciated. Very quiet and a safe area where we were comfortable walking around and even doing a bit of shopping
Overnattede 1 nat i marts 2024
Svar fra Adelle Livett General Manager den 27. mar. 2024
Thank you Inga for sharing your recent experience.

10/10 Fremragende

Melissa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Could not ask for more. Excellent customer service. Everyone was friendly and helpful beyond belief! Very convenient location and services. Highly recommend.
Overnattede 1 nat i marts 2024
Svar fra Adelle Livett General Manager den 21. mar. 2024
Thank you Melissa for your high recommendation. The team and I appreciate your feedback and look forward to welcoming you back on your next trip away.

8/10 Udmærket

Lisa

Overnattede 1 nat i marts 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you Lisa for your four stars.

10/10 Fremragende

Karen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We were first put in a room by the busy road which was a little noisy but they were happy to move us which we really appreciated👍
Overnattede 1 nat i marts 2024
Svar fra Adelle Livett General Manager den 27. mar. 2024
It is lovely to hear our team were able to accommodate your room move to one more suited to your needs.

10/10 Fremragende

DAVID

Overnattede 1 nat i februar 2024
Svar fra Adelle Livett General Manager den 15. apr. 2024
Thank you very much David for the five stars.