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Anmeldelser af Hotel Jerome, Auberge Resorts Collection

5 out of 5
Hotel Jerome, Auberge Resorts Collection
330 E Main Street, Aspen, CO

Anmeldelser

9,6

Enestående

Bedømmelse på 10 − Fremragende. 332 af i alt 392 anmeldelser" "
Bedømmelse på 8 − Udmærket. 35 af i alt 392 anmeldelser" "
Bedømmelse på 6 − Okay. 13 af i alt 392 anmeldelser" "
Bedømmelse på 4 − Dårligt. 6 af i alt 392 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 6 af i alt 392 anmeldelser" "

9,8/10

Rengøring

9,6/10

Service og personale

9,8/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Marisa

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great hotel!!!
Overnattede 6 nætter i marts 2024
Svar fra General Manager den 9. apr. 2024
Dear Marisa,Thank you very much for taking the time to write your review and give us a five star rating! We truly appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Fremragende

Tom

This is a very classy establishment.
Overnattede 1 nat i april 2024
Svar fra General Manager den 9. apr. 2024
Dear Tom,Thank you for taking the time to write your review and give us 5 out of 5! We truly appreciate it and look forward to welcoming you back in the future.Warmest regards,Patrick DavilaGeneral ManagerHotel Jerome An Auberge Resort

10/10 Fremragende

Michael

Rejste med kæledyr
We liked the hotel and employees. The room was good, dog friendly is great. The only thing I didn’t like is the light pours at the bar. Charge more and give people a real drink.
Overnattede 3 nætter i april 2024

10/10 Fremragende

Shawn, Round Rock

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra General Manager den 4. apr. 2024
Dear Shawn,Thank you for your five star rating. We truly appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Fremragende

Christine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was amazing
Overnattede 4 nætter i marts 2024
Svar fra General Manager den 4. apr. 2024
Dear Christine,Thank you so much for your review of our team and for the five stars! We truly appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral ManagerHotel Jerome

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra General Manager den 8. jan. 2024
Thank you for the 10 out of 10 rating.We appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Fremragende

Matlo

Rejste med partner, Rejste med kæledyr
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Gorgeous property and attentive staff.
Overnattede 1 nat i januar 2024
Svar fra General Manager den 8. jan. 2024
Dear Matlo,Thank you for the 5 star rating and your lovely review.We look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Fremragende

Richard

Overnattede 3 nætter i december 2023
Svar fra General Manager den 8. jan. 2024
Dear Richard,Thank you for your five star rating.We appreciate you and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

4/10 Dårligt

Robert

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
We made our reservation for the Hotel and its Prospect restaurant more than two months prior to our stay. One week before we were to arrive, we received a phone call from the restaurant stating they had just changed their menu from a la cart to a fixed menu priced at $175 per person. No other option available. And no apology. When we declined we were referred to the concierge desk and were booked in another local restaurant which was abysmal. This "bait and switch" tactic was very disappointing.
Overnattede 3 nætter i november 2023
Svar fra General Manager den 14. dec. 2023
Dear Robert,I do appreciate you bringing this to my attention. after further investigation, our team did offer the a la carte menu for the evening of your reservation but we did not receive a response back. We were very apologetic that that happened and I truly apologize for the timing of the implementation of our new concept.I appreciate your comments and feedback. Please o not hesitate to contact me directly should I be of assistance to you in the future.Warmest regardsPatrick DavilaGeneral ManagerHotel Jerome

10/10 Fremragende

Brandey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Room with a view … Beautiful!
Beautiful hotel and amazing service.
Overnattede 3 nætter i oktober 2023
Svar fra General Manager den 14. dec. 2023
Dear Brandey,Thank you for your review and lovely picture. It was a pleasure to have you stay with us and we look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral ManagerHotel Jerome

10/10 Fremragende

mohamed

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The best I see from all the hotels I been
Overnattede 1 nat i oktober 2023
Svar fra General Manager den 3. nov. 2023
Dear Mohamed,Thank you for taking the time to write a review on Expedia of your recent stay with us.I truly appreciate your rating and your comments. I look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Fremragende

Shane

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i oktober 2023
Svar fra General Manager den 3. nov. 2023
Dear Shane,Thank you for the five star rating on Expedia.We truly appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Fremragende

Jasmina

Overnattede 1 nat i oktober 2023
Svar fra General Manager den 3. nov. 2023
Dear Jasmina,Thank you for the five stars!We look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Fremragende

witold

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Made the “Aspen Experience “
Overnattede 3 nætter i september 2023
Svar fra General Manager den 2. okt. 2023
Dear Witold,Thank you for your review and rating of your recent experience at Hotel Jerome.I truly appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager, Hotel Jerome

8/10 Udmærket

Zara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2023
Svar fra General Manager den 2. okt. 2023
Thank you Zara for your rating.We look forward to welcoming you back in the future.Warmest regards,Patrick DavilaGeneral Manager, Hotel Jerome

10/10 Fremragende

Jeremiah

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
If you really want to treat yourself, stay at the Jerome. The staff and service are excellent, and there is a lot of attention to detail here. The location in the heart of downtown Aspen means that just about everything is a short walk away. This has consistently been one of my favorite spots in the state.
Svar fra General Manager den 22. sep. 2023
Dear Jeremiah,Thank you very much for taking the time to write a review on Expedia regarding your recent stay and experience at Hotel Jerome. I truly appreciate knowing about our guests' experiences so we can celebrate our successes and address our challenges to better serve you in the future.If I can ever personally assist you with a return visit or help in any way please do not hesitate to contact my office directly.Thank you again. It was such a pleasure to have you stay with us and I look forward to welcoming you back.Sincerely,Patrick DavilaGeneral Manager

10/10 Fremragende

Kate

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Incredible staff and service - confident, professional, friendly. The hotel has great history and gives all the comforts you could want without losing that feel. The bartenders were great, breakfasts were delicious and beautiful. Five star in every way.
Overnattede 2 nætter i august 2023
Svar fra General Manager den 22. sep. 2023
Dear Kate,Thank you for taking the time to write a review on Expedia of your recent experience with us. I truly appreciate your kind comments and feedback.It was a pleasure to have you with us and I look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral ManagerHotel Jerome, An Auberge Resort

10/10 Fremragende

Michael

Overnattede 1 nat i august 2023
Svar fra General Manager den 22. sep. 2023
Dear Michael,Thank you for your rating. We look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral ManagerHotel Jerome, An Auberge Resort

10/10 Fremragende

Tague

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i juli 2023
Svar fra General Manager den 28. jul. 2023
Dear Tague,Thank you for your five star rating. We appreciate it and look forward to welcoming you back.Sincerely,Patrick DavilaGeneral Manager

10/10 Fremragende

Karin

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Unique, beautiful and historic hotel w/o feeling old and dated. Their staff is so friendly, kind, attentive. The restaurants, cafe and bar lovely too! Loved our stay!
Overnattede 2 nætter i juli 2023
Svar fra General Manager den 28. jul. 2023
Dear Karin,Thank you for your lovely review. I am thrilled you enjoyed your stay and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Fremragende

cisco

Overnattede 1 nat i juli 2023
Svar fra General Manager den 28. jul. 2023
Dear Cisco,Thank you for your rating of Hotel Jerome.We appreciate it and look forward to welcoming you back.Regards,Patrick DavilaGeneral Manager

10/10 Fremragende

Lara

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful property with top notch service. Everyone is warm and welcoming and everything about the property is thoughtful.
Overnattede 2 nætter i juni 2023
Svar fra General Manager den 12. jun. 2023
Dear Lara,Thank you very much for taking the time to write a review of your recent stay and experience at Hotel Jerome. We truly appreciate your kind comments.It was a pleasure to have you stay with us and we look forward to welcoming you back.Sinerely,Patrick DavilaGeneral Manager

10/10 Fremragende

robert

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i april 2023
Svar fra General Manager den 18. apr. 2023
Dear RobertThank you for your rating. We appreciate it and look forward to welcoming you back.SincerelyPatrick DavilaGeneral Manager

10/10 Fremragende

Andre

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2023
Svar fra General Manager den 11. apr. 2023
Dear Andre,Thank you for your rating of Hotel Jerome.We look forward to welcoming you back.Regards,Patrick DavilaGeneral Manager

10/10 Fremragende

Andre

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Iconic Aspen/Era hotel
This hotel is aspens Grand Dame and an icon. It is very nicely appointment with generous space. Service is great and the location is central within walking distance to everywhere
Overnattede 6 nætter i marts 2023
Svar fra General Manager den 11. apr. 2023
Thank you for your lovely review with your great comments! We truly appreciate and look forward to welcoming you back.

10/10 Fremragende

E

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i marts 2023
Svar fra General Manager den 11. apr. 2023
Thank you E for your rating.We truly appreciate it and look forward to welcoming you back.

10/10 Fremragende

Allan

Overnattede 1 nat i marts 2023
Svar fra General Manager den 18. apr. 2023
Dear Allan,Thank you for your rating. Thrilled you enjoyed your stay! We appreciate you and look forward to welcoming you back.Sincerely,Patrick DavilaGeneral Manager

6/10 Okay

Richard

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Rengøring
Disappointed…
Attention to detail lacking, especially for a supposedly high end hotel…one example, had a small pet traveling with us. They made no attempt to clean the room the first two days….on the third day, we called down at 10am to say we would be walking around town and would like the room cleaned and restocked with water…came back at noon, room not cleaned or restocked. Waited until 1 and called again, this time someone came and finally cleaned the room, but the refrigerator and tea were never restocked in 5 day visit…
Overnattede 5 nætter i februar 2023
Svar fra General Manager den 20. mar. 2023
Thank you for taking the time to write a review of your recent stay and experience with us at Hotel Jerome. I truly appreciate knowing about all our guests' experiences so we can not only celebrate our successes but address our challenges to serve you in the future.I apologize we failed to meet your expectations on this trip and I look forward to having the opportunity to turn this experience around.Thank you again and I look forward to welcoming you back in the future.Warmest regards,Patrick DavilaGeneral Manager Hotel Jerome An Auberge Resort

10/10 Fremragende

Austin L

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was hands-down the best hotel experience we've ever had. From the service to the restaurants to the surprise bottle of wine on the house, I would give this hotel 6-stars if I could. We will DEF be returning!!
Overnattede 4 nætter i december 2022
Svar fra General Manager den 20. mar. 2023
Dear Austin L,Thank you for your review of your experience and I am thrilled you enjoyed your stay with us!I look forward to welcoming you back soon.Regards,Patrick Davila

10/10 Fremragende

Brent

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful Hotel
We were on a two day hike and stayed here after hiking 11 miles from Crested Butte. It was so nice to land in such an awesome place after a hard hike. We loved having massages after our hike , the only negative is that we were not notified until 15 minutes before we were to check in. We were a to make the massage appointments and they were able to do the foot bath after.
Overnattede 1 nat i august 2022
Svar fra General Manager den 20. mar. 2023
Dear Brent,Thank you so much for your feedback and comments! I am thrilled you enjoyed your stay with us and appreciate knowing about your spa experience. Your feedback will only help us improve.I look forward to welcoming you back in the future.Regards,Patrick Davila

10/10 Fremragende

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juli 2022
Svar fra General Manager den 20. mar. 2023
Thank you for your rating Kevin. I look forward to welcoming you back.

10/10 Fremragende

Kraig

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This is a top notch hotel.
Overnattede 3 nætter i juni 2022
Svar fra General Manager den 20. mar. 2023
We greatly appreciate your kind comments and look forward to welcoming you back in the future.Warmest regards,Patrick Davila

10/10 Fremragende

Emmanuele

Overnattede 1 nat i februar 2022
Svar fra General Manager den 20. mar. 2023
Thank you Emmanuele for your rating! We look forward to welcoming you back.

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2022
Svar fra General Manager den 20. mar. 2023
Thank you for your rating!

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Overnattede 1 nat i januar 2022
Svar fra General Manager den 20. mar. 2023
Thank you for your rating.

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Service og personale, værelsets komfort
Left my son in a snowstorm. GM is awful.
Because of Covid and the weather, the restaurants weren’t open and room service consisted of maybe three items. We waited 2 hours to get an item from housekeeping. But that is not why I’m Giving the worst rating I can. I was okay with all of this as there are obvious problems with labor right now. Basically, we had one horrible experience which was not at all handled well. The hotel offers a shuttle system that takes skiers to and from the mountains. I asked many questions before deciding to use the shuttle service and decided to use it because I am not a confident winter driver and thought this was the safest option for my son. The ride to the mountain was fine. My son tipped the driver $20 and had a great day on the mountain. The driver asked him if was going to use the shuttle in the afternoon and he said yes. The shuttle returned at 345. My son was waiting at the shuttle stop at 330. The shuttle came and there were not enough seats in the vehicle. All of the shops on the mountain were closed. It was already dark and snowing quite hard. The driver told my son to catch the bus. And they left without my son. He was left on the mountain with no ride in the middle of a snowstorm. He called me and as he was telling me what happened, his phone died. I immediately went to the front desk to figure out what was going on. No one really helped me. My son waved down a public bus driver and asked him for a ride back to the hotel….. no apology.
Shuttle schedule
Overnattede 2 nætter i december 2021

10/10 Fremragende

Cara

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is truly one of the most stunning properties we have ever visited. The location is amazing, right in the middle of charming Aspen, the interior was decorated for the holidays & was just stunning. We stayed in the original part of the hotel which was perfect! I can’t speak to the newer rooms, but the huge windows, large room size and furnishings were fine indeed. We cannot wait to return ❤️
Overnattede 4 nætter i december 2021

10/10 Fremragende

Sally

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2021

10/10 Fremragende

Joseph

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i juni 2021
Svar fra Jerome Reservations den 22. jul. 2021
Thank you! We're so glad you enjoyed your stay and look forward to hosting you at the Hotel Jerome in the future.

4/10 Dårligt

Serra

Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
Couldn’t sleep.
Room was super noisy. Crowd was not too pleasant. Lobby too dark. Waited 30 min for a car to take me to Ajax. Honestly a bit long to make it to skiing.
Overnattede 4 nætter i marts 2021

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2021

10/10 Fremragende

Kerry, Missouri

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everyone was exceptional with anything we needed. We will definitely stay there in the future.
Overnattede 4 nætter i december 2020
Svar fra David Arraya Acting General Manager den 4. jan. 2021
Dear Kerry, Thank you so much for taking the time to write a review of your recent stay at Hotel Jerome. I appreciate your kind comments and I am thrilled you enjoyed your stay. I look forward to having the opportunity to welcome you back. Warmest regards, David Arraya Acting General Manager, Hotel Jerome An Auberge Resort

8/10 Udmærket

Lolakhon

Overnattede 3 nætter i december 2020
Svar fra David Arraya Acting General Manager den 4. jan. 2021
Dear Lolakhon, Thank you so much for taking the time to score your recent stay at Hotel Jerome. I look forward to having the opportunity to welcome you back. Warmest regards, David Arraya Acting General Manager

2/10 Forfærdeligt

Dimitrios

Forretningsrejsende
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
Overnattede 1 nat i december 2020

2/10 Forfærdeligt

Dimitrios

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i december 2020

8/10 Udmærket

Verificeret rejsende

Overnattede 3 nætter i oktober 2020

10/10 Fremragende

Stacey

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2020

8/10 Udmærket

Gregory

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2020

10/10 Fremragende

Verificeret rejsende

Overnattede 1 nat i august 2020

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i august 2020