6/10 Okay
Beth
Rejste med partner, Forretningsrejsende
23. maj 2024
Synes godt om: Rengøring
Synes ikke om: Service og personale
The service was completely lacking. I specifically asked about valet parking when I made my reservation yet when I arrived Valet said lot was full. You had a wedding &a conference. Don’t book business if you can’t fit it. I slipped him $20 bucks just to keep my car up front because I had to leave which I specified at 5:30AM as I was managing a 5K in the area. I wasn’t gonna walk to a lot alone at that Hour OR go hunting for a car in the semi darkness. When I went to check in the front desk lady had left. There was a very nice lady who filled in, the same woman who owns the gift shop &restaurant, but I had to wait 20 minutes for the person who knew how to check in to return! I was already tired having been on the 5k site for 12 hours. The next morning I came down at 5:30 and there was no one at the desk again. My husband and I were shouting “hello hello hello” in the empty lobby for 10 mins. I needed to get my car and had no idea where my keys were. I had a 6 AM meeting with the police in town and I could not be late. Finally some guy came back schlepping coffee urns and said he was sorry he had to go make coffee. How ridiculous! Have somebody else make coffee. You don’t leave the front desk unattended. BTW we also never got our wake up call. I made my meeting literally by 1 minute but did not need the extra aggravation. Only thing this hotel has going for it is that the rooms are nicely furnished and large compared to the bare-bones IKEA style of other properties.
Beth
Overnattede 1 nat i maj 2024