Club-værelse - 1 kingsize-seng - havudsigt (Club Lounge Access) | Premium-sengetøj, minibar, pengeskab på værelset

Anmeldelser af InterContinental Resort Aqaba, an IHG Hotel

5 out of 5
InterContinental Resort Aqaba, an IHG Hotel
King Hussain Street, Po Box 2311, Aqaba

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 193 af i alt 326 anmeldelser" "
Bedømmelse på 8 − Udmærket. 75 af i alt 326 anmeldelser" "
Bedømmelse på 6 − Okay. 30 af i alt 326 anmeldelser" "
Bedømmelse på 4 − Dårligt. 16 af i alt 326 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 12 af i alt 326 anmeldelser" "

9,2/10

Rengøring

8,8/10

Service og personale

9,0/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Lizanne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i maj 2022
Svar fra Director of Guest Services den 30. maj 2022
Dear Lizanne , Warm greetings from InterContinental Aqaba Resort, Firstly, it was a great pleasure welcoming you at Intercontinental Aqaba Resort, and we would like to thank you for choosing our Resort for your stay as well for taking the time advising us of your experience. We are delighted to know that you have enjoyed your stay with us and that we were able to show you our commitment to hospitality. Once again, many thanks for sharing your feedback and we look forward to welcoming you back to the Intercontinental Aqaba resort in the near future. Sincerely, Sami Kamal Director of Guest Services

4/10 Dårligt

Verificeret rejsende

Synes godt om: Service og personale
Vi have et røgfri værelse men flere gange måtte vi åben døre for at få frisk luft ind pga rydning i de andre værelser. Personalet have ikke styr på meget, blev krævet betaling for opholdet på tros af vi have betalt hjemmefra. Bestil ikke tur på hotelet de er op til 3-4 gange dyre ind med lokal taxi.
Overnattede 7 nætter i november 2018
Svar fra Firas Irsheidat den 23. nov. 2018
Dear Valued Guest, Warm greetings from InterContinental Aqaba Resort, We were regretful to learn of your concerns with your recent stay, and at the beginning, I would like to extend my sincerest apologies for any inconvenience we may have caused. We are confident that this is not a true reflection of our high level of service. We always strive to provide a pleasurable journey for each of our valued guest and your given feedback is very important for us, as it helps to improve in the areas needed. We hope your latest experience with us will not tarnish your perception on InterContinental Aqaba Resort, we do hop that you give us another opportunity to demonstrate our commitment to exceed our guest’s expectations, looking forward for seeing you around the resort soon . Sincerely Firas Irsheidat General Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Svar fra Mazen Abu Sakha den 16. aug. 2014
Dear Valued Guest, Warm greetings from Intercontinental Aqaba Resort! First of all , please allow me to thank you for staying at our Resort recently, as well for rating us 5 stars. We would be more than happy to welcome you back to our resort. Sincerely Mazen Abu Sakha General Manager.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing - Great stay
Really good stay. Would recommend for all.
Svar fra Mazen Abu Sakha den 5. jul. 2014
Dear Valued Guest, Warm greetings from Intercontinental Aqaba Resort! We are delighted to read your lovely review of your stay with us. Thank you for taking your time to post your recommendation here, It will be our great pleasure to host you soon again. Sincerely Mazen Abu Sakha General Manager.

10/10 Fremragende

Francis, Copenhagen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Flot og dejligt
Alt var perfekt. WIFI, roomservice, pengeautomat, fantastisk morgenbuffe. Udsigten og pool var smukt. Anbefales hvis man er sammen med familien og børn.
Svar fra Mazen Abu Sakha den 3. maj 2014
Dear Valued Guest First of all thank you for taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recommend our resort. Once again thank you for your comments and hope to welcome you soon in you second home in Aqaba. Sincerely Mazen Abu Sakha General Manager

2/10 Forfærdeligt

ashraf

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Rula Matta den 9. maj 2024
Dear Mr. Ashraf, Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your input, as it helps us identify areas where we can improve our services. If you have any specific concerns or suggestions you'd like to share with us, please don't hesitate to reach out. We value your opinion and strive to ensure every guest has a positive experience with us.

8/10 Udmærket

Haytham

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Sadly the Checkin was not adequately staffed. Although, occupancy was very low, and I’m a IHG member, the receptionist didn’t provide us with a sea or pool view room.
Overnattede 2 nætter i april 2024
Svar fra Rula Matta den 9. maj 2024
Dear Mr. Haytham, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you encountered during your check-in process. We understand the importance of efficient service, especially for valued IHG members like yourself.We regret that we were unable to provide you with a sea or pool view room despite your preferences. Your comfort and satisfaction are our top priorities, and we apologize for any disappointment this may have caused.Please know that your feedback is invaluable to us, and we will use it to improve our services and ensure a more seamless experience for our guests in the future.We hope to have the opportunity to welcome you back and provide you with the exceptional service you deserve.

8/10 Udmærket

NABIL

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
this is classic decorated hotel well maintained and furnished. has private beach access but in this area beach is not as good as Tala Bay. water sport guy on site is honest and reasonable.
Overnattede 2 nætter i april 2024
Svar fra Rula Matta den 9. maj 2024
Dear Nabil Thank you for your kind words regarding our hotel's classic decor, maintenance, and furnishings. We take great pride in providing a comfortable and welcoming environment for our guests.We're delighted to hear that you appreciated our private beach access, even though we understand that the beach in our area may not compare to Tala Bay. Nonetheless, we're pleased that you found our water sports services to be both honest and reasonably priced. Your satisfaction with our amenities and services is our utmost priority.We hope you enjoyed your time with us and had a memorable experience. Should your travels bring you back to the area, we would be honored to welcome you again.

10/10 Fremragende

Annica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Rula den 28. feb. 2024
Dear Annica, Dear Valued Guest, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

10/10 Fremragende

hatem

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel and staff
Overnattede 2 nætter i januar 2024
Svar fra Rula Matta den 4. feb. 2024
Dear Valued Guest, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

10/10 Fremragende

OMAR

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i januar 2024
Svar fra Rula Matta den 8. jan. 2024
Dear Mr. Omar, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

10/10 Fremragende

Abdelrahman

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Rula Matta den 8. jan. 2024
Dear Mr. Abderlahman, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

10/10 Fremragende

sami

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Rula den 28. feb. 2024
Dear Valued Guest, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

10/10 Fremragende

Mohammad

Overnattede 2 nætter i november 2023
Svar fra Rula Matta den 21. nov. 2023
Dear Valued Guest, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

8/10 Udmærket

Roger

Overnattede 2 nætter i november 2023
Svar fra Rula Matta den 21. nov. 2023
Dear Valued Guest, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

10/10 Fremragende

Valerie

Overnattede 3 nætter i november 2023
Svar fra Rula Matta den 30. nov. 2023
Dear Valued Guest, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

10/10 Fremragende

Ammar

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic atmosphere
Amazing!
Overnattede 2 nætter i oktober 2023
Svar fra rula matta den 6. nov. 2023
Dear Valued Guest, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

10/10 Fremragende

Dylan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing!
We had an amazing stay. A clean, comfortable and beautiful hotel with professional and very helpful staff. I will definitely be back.
Overnattede 1 nat i oktober 2023
Svar fra rula den 6. nov. 2023
Dear Valued Guest, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

10/10 Fremragende

CHRISTIAN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bon hôtel
Bon emplacement avec sa plage privée, service top, au petit soin avec les clients. Bon hôtel, malgré les années, il reste digne d’un 5 étoiles Seul les extra sont un peu excessif
Overnattede 7 nætter i oktober 2023
Svar fra Rula Matta den 22. okt. 2023
Dear Valued Guest, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

10/10 Fremragende

Tha'er, Amman

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I had a fantastic stay at this hotel and wanted to express my deep appreciation for the incredibly kind and helpful staff. The spa and animation teams, in particular, went above and beyond to make my visit truly memorable. From the moment I arrived, I was greeted with warm smiles and exceptional service. The animation team's enthusiasm and creativity added so much fun to my stay, making sure my kids were having the most fun possible, there was never a dull moment. Their dedication to guest satisfaction was evident in everything they did. I can't thank them enough for their outstanding service. This hotel truly shines because of its wonderful staff, and I'll definitely be returning for another delightful experience.
Overnattede 4 nætter i oktober 2023
Svar fra Rula Matta den 15. okt. 2023
Dear Valued Guest, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

4/10 Dårligt

Nada

Overnattede 3 nætter i oktober 2023
Svar fra Rula Matta den 13. okt. 2023
Dear Ms. Nada,I hope this message finds you well. We noticed your recent rating for your stay at Intercontinental Aqaba Resort, and we wanted to express our appreciation for your feedback, even though no specific comments were provided.Your rating is important to us, and we always strive to provide the best experience for our guests. If there were any specific aspects of your stay that contributed to the rating, we would welcome the opportunity to learn more and address any concerns you may have.Our goal is to ensure that every guest has a positive and memorable experience, and we value your input as it helps us in our continuous efforts to improve our services.If there are any details or areas you'd like to discuss, please feel free to reach out to us. We are here to listen and make any necessary changes.Thank you for choosing to stay with us, and we look forward to the possibility of hosting you again in the future, with the aim of providing an exceptional experience.Warm regards,Rula Matta Learning and Quality Manager

10/10 Fremragende

Rhonda Shannon Scott

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was very nice !!
Overnattede 2 nætter i oktober 2023
Svar fra Rula den 10. okt. 2023
Dear Valued Guest, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

10/10 Fremragende

Ghayth

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The quality of everything, the massage we took in the spa was amazing.
Overnattede 2 nætter i oktober 2023
Svar fra Rula den 9. okt. 2023
Dear Mr. Ghaith, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

8/10 Udmærket

Sami

Overnattede 1 nat i september 2023
Svar fra Rula Matta den 22. okt. 2023
Dear Valued Guest, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

10/10 Fremragende

Ahlam

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Intercontinental best forever
Thanks intercontinental and hotels.com Thank you it was a wonderful stay and so happy amazing place and activities
Overnattede 1 nat i september 2023
Svar fra Rula Matta den 24. sep. 2023
Dear Ms. Ahlam, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager

10/10 Fremragende

Patricia

Overnattede 2 nætter i september 2023
Svar fra Rula den 9. okt. 2023
Dear Valued Guest, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

8/10 Udmærket

Stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i september 2023
Svar fra Rula Matta den 12. sep. 2023
Dear Stephan, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a good experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

8/10 Udmærket

Ahmad

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Check-in took a long time, more than an hour indeed. in the beginning, they said that they were waiting for the email from expedia. but it turns out that there was a delay in their system. there was no apology and we were offered a room-temperature water only while waiting.
Overnattede 1 nat i september 2023
Svar fra Rula Matta den 8. sep. 2023
Dear Mr. Ahmad I would like to sincerely apologize for the inconvenience you experienced during your recent check-in at our resort. Your feedback is essential to us, and we deeply regret that your arrival did not meet our usual standards of efficiency and hospitality.It is disappointing to learn that your check-in process took longer than expected, causing you to wait for more than an hour. We understand how valuable your time is, and we failed to provide a smooth and timely check-in experience. I would like to extend our sincerest apologies for not offering you a proper apology at the time and for only providing room-temperature water while you waited. This does not reflect the level of service we aspire to deliver. We should have done more to make you feel comfortable and valued during this unexpected delay.Please rest assured that we take your feedback seriously, and we will be addressing this issue internally to prevent any such occurrences in the future. We are committed to improving our services and ensuring that all our guests enjoy a seamless and pleasant experience from the moment they arrive.Once again, I apologize for any inconvenience you faced. Your feedback is valuable, and we are dedicated to learning from it and making the necessary improvements.Warm regards,Rula MattaLearning and Quality Manager InterContinental Aqaba

10/10 Fremragende

Sarah

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff very friendly very polite and super kids friendly, it was beyond expectations highly recommend.
Overnattede 4 nætter i august 2023
Svar fra Rula Matta den 28. aug. 2023
Dear Valued Guest, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

10/10 Fremragende

Sarah

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was beautiful and spacious. Pools were clean and easily accessible. Staff was helpful and courteous.
Overnattede 1 nat i august 2023
Svar fra Director of Guest Services den 8. aug. 2023
Dear Sarah,Thank you very much for your kind review. It was our pleasure to have you as our guest, and we would love to see you again in the future.Sincerely,Sami Kamal Director of Guest Services

8/10 Udmærket

Eyad, mason

Overnattede 1 nat i juli 2023
Svar fra Rula Matta den 28. aug. 2023
Dear Valued Guest, We wanted to extend our heartfelt gratitude for your review! Your positive rating is truly appreciated, and we're thrilled to know that you had a fantastic experience during your recent stay with us.We hope to have the pleasure of welcoming you back in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.Thank you once again for choosing InterContinental Aqaba Resort. We look forward to hosting you again and providing you with another outstanding stay.Warm regards,Rula Matta Learning and Quality Manager InterContinental Aqaba Resort

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ideal Stay Near the Desert
Room very comfortable. Breakfast excellent. Staff always helpful and friendly. Bars and cafes very satisfying. Superb outlook over the Gulf.
Overnattede 2 nætter i juli 2023
Svar fra Director of Guest Services den 28. jul. 2023
Dear Valued Guest,Warm greetings from InterContinental Aqaba Resort,Firstly, it was a great pleasure welcoming you at Intercontinental Aqaba Resort, and we would like to thank you for choosing our Resort for your stay as well for taking the time advising us of your experience.We are delighted to know that you have enjoyed your stay with us and that we were able to show you our commitment to hospitality. Once again, many thanks for sharing your feedback and we look forward to welcoming you back to the Intercontinental Aqaba resort in the near future.Sincerely,Sami Kamal Director of Guest Services

10/10 Fremragende

Rami

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The reception staff are courteous and helpful
Overnattede 3 nætter i juli 2023
Svar fra Director of Guest Services den 26. jul. 2023
Dear Rami,Thank you very much for your kind review. It was our pleasure to have you as our guest, and we would love to see you again in the future.Sincerely,Sami Kamal Director of Guest Services

4/10 Dårligt

Nader, Boston

Synes ikke om: Rengøring
Overnattede 1 nat i juli 2023
Svar fra Director of Guest Services den 13. jul. 2023
Dear Nader,Warm greetings from InterContinental Aqaba Resort,We were regretful to learn of your concerns with your recent stay, and at the beginning, I would like to extend my sincerest apologies for any inconvenience we may have caused. We are confident that this is not a true reflection of our high level of service. We always strive to provide a pleasurable journey for each of our valued guest and your given feedback is very important for us, as it helps to improve in the areas needed.We hope your latest experience with us will not tarnish your perception of InterContinental Aqaba Resort, we do hope that you give us another opportunity to demonstrate our commitment to exceeding our guest’s expectations, looking forward to seeing you around the resort soon.Sincerely,Sami Kamal Director of Guest Services

10/10 Fremragende

Steven

Overnattede 2 nætter i maj 2023
Svar fra Director of Guest Services den 29. maj 2023
Dear Steven,Warm greetings from InterContinental Aqaba Resort,Firstly, it was a great pleasure welcoming you at Intercontinental Aqaba Resort, and we would like to thank you for choosing our Resort for your stay as well for taking the time advising us of your experience.We are delighted to know that you have enjoyed your stay with us and that we were able to show you our commitment to hospitality. Once again, many thanks for sharing your feedback and we look forward to welcoming you back to the Intercontinental Aqaba resort in the near future.Sincerely,Sami Kamal Director of Guest Services

8/10 Udmærket

Sisse

Synes godt om: Værelsets komfort
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Ok hotel der trænger til renovering
Hotellet trænger i den grad til en opdatering, specielt værelserne er gamle umoderne møbler der slet ikke lever op til den pris de tager for det. Generelt mangler der øje for detaljen på alt. God liggestole på stranden og god pool, super lækkert med små kølebokse. Stort udvalg til morgenmaden.
Overnattede 3 nætter i maj 2023
Svar fra Director of Guest Services den 26. maj 2023
Dear Sisse ,Warm greetings from InterContinental Aqaba Resort,Firstly, it was a great pleasure welcoming you at Intercontinental Aqaba Resort, and we would like to thank you for choosing our Resort for your stay as well for taking the time advising us of your experience.We are delighted to know that you have enjoyed your stay with us, We always strive to provide a pleasurable journey for each of our valued guest and your given feedback is very important for us, as it helps to improve in the areas needed, Once again, many thanks for sharing your feedback and we look forward to welcoming you back to the Intercontinental Aqaba resort in the near future.Sincerely,Sami Kamal Director of Guest Services

10/10 Fremragende

Dominique

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i maj 2023
Svar fra Director of Guest Services den 10. maj 2023
Dear Dominique,Thank you very much for your kind review. It was our pleasure to have you as our guest, and we would love to see you again in the future.Sincerely,Sami Kamal Director of Guest Services

4/10 Dårligt

Sami, hicksville

Overnattede 2 nætter i maj 2023
Svar fra Director of Guest Services den 29. maj 2023
Dear Sami,Warm greetings from InterContinental Aqaba Resort,We were regretful to learn of your concerns with your recent stay, and at the beginning, I would like to extend my sincerest apologies for any inconvenience we may have caused. We are confident that this is not a true reflection of our high level of service. We always strive to provide a pleasurable journey for each of our valued guest and your given feedback is very important for us, as it helps to improve in the areas needed.We hope your latest experience with us will not tarnish your perception of InterContinental Aqaba Resort, we do hope that you give us another opportunity to demonstrate our commitment to exceeding our guest’s expectations, looking forward to seeing you around the resort soon.Sincerely,Sami Kamal Director of Guest Services

4/10 Dårligt

Manan

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale
Had a minor tonic water spillage in the room. Called house keeping and reception multiple times over a span of 5 hours from 6pm to 11pm and no one showed up to mop up the sticky mess. Their final excuse when I called at 11.15pm to ask them not to send anyone as I was going to sleep? "Sorry, we're really busy"
Overnattede 2 nætter i april 2023
Svar fra Director of Guest Services den 26. apr. 2023
Dear Manan,Warm greetings from InterContinental Aqaba Resort,We were regretful to learn of your concerns with your recent stay, and at the beginning, I would like to extend my sincerest apologies for any inconvenience we may have caused. We are confident that this is not a true reflection of our high level of service. We always strive to provide a pleasurable journey for each of our valued guest and your given feedback is very important for us, as it helps to improve in the areas needed.We hope your latest experience with us will not tarnish your perception of InterContinental Aqaba Resort, we do hope that you give us another opportunity to demonstrate our commitment to exceeding our guest’s expectations, looking forward to seeing you around the resort soon.Sincerely,Sami Kamal Director of Guest Services

10/10 Fremragende

Andrew Richard

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a lovely location in walking distance to downtown Aqaba. The hotel was beautiful and everyone there was so helpful and friendly. When I found the pillows too soft they exchanged them for firmer pillows with a smile. The only improvement I can suggest (on the eco friendly side) is to perhaps replace the plastic straws with paper ones to cut down even further on single use plastic. We sometimes sat on our balcony with a cup of coffee at day break and noticed how hard the staff were working to make sure the garden, pool and beach areas were spotless. The hotel was a great base for exploring the area with many great excursion options on offer.
Overnattede 8 nætter i marts 2023
Svar fra Director of Guest Services den 4. apr. 2023
Dear Andrew Richard,Warm greetings from InterContinental Aqaba Resort,Firstly, it was a great pleasure welcoming you at Intercontinental Aqaba Resort, and we would like to thank you for choosing our Resort for your stay as well for taking the time advising us of your experience.We are delighted to know that you have enjoyed your stay with us, We always strive to provide a pleasurable journey for each of our valued guest and your given feedback is very important for us, as it helps to improve in the areas needed, Once again, many thanks for sharing your feedback and we look forward to welcoming you back to the Intercontinental Aqaba resort in the near future.Sincerely,Sami Kamal Director of Guest Services

8/10 Udmærket

Mahmood

Overnattede 2 nætter i marts 2023
Svar fra Director of Guest Services den 29. mar. 2023
Dear Mahmood,Thank you very much for your kind review. It was our pleasure to have you as our guest, and we would love to see you again in the future.Sincerely,Sami Kamal Director of Guest Services

8/10 Udmærket

Roderick

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Director of Guest Services den 9. apr. 2023
Dear Roderick,Thank you very much for your kind review. It was our pleasure to have you as our guest, and we would love to see you again in the future.Sincerely,Sami Kamal Director of Guest Services

10/10 Fremragende

Georges

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Très bien
Très bien
Overnattede 3 nætter i februar 2023
Svar fra Director of Guest Services den 6. mar. 2023
Dear Georges,Thank you very much for your kind review. It was our pleasure to have you as our guest, and we would love to see you again in the future.Sincerely,Sami Kamal Director of Guest Services

10/10 Fremragende

Clare

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely place, lovely people.
Very accommodating hotel who were able to offer early check in and allowed use of facilities after check out. We had to ask for bed to be made up and more towels, teabags, cups etc as there was two adults and two kids in room, but they responded promptly.
Overnattede 1 nat i februar 2023
Svar fra Director of Guest Services den 27. feb. 2023
Dear Clare,Thank you very much for your kind review. It was our pleasure to have you as our guest, and we would love to see you again in the future.Sincerely,Sami Kamal Director of Guest Services

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Hotel
Staff and facilities are top notch.
Overnattede 1 nat i februar 2023
Svar fra Director of Guest Services den 27. feb. 2023
Dear David,Thank you very much for your kind review. It was our pleasure to have you as our guest, and we would love to see you again in the future.Sincerely,Sami Kamal Director of Guest Services

8/10 Udmærket

Ali

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2023
Svar fra Director of Guest Services den 23. feb. 2023
Dear Ali,Thank you very much for your kind review. It was our pleasure to have you as our guest, and we would love to see you again in the future.Sincerely,Sami Kamal Director of Guest Services

10/10 Fremragende

Marcus

Overnattede 3 nætter i februar 2023
Svar fra Director of Guest Services den 23. feb. 2023
Dear Marcus,Thank you very much for your kind review. It was our pleasure to have you as our guest, and we would love to see you again in the future.Sincerely,Sami Kamal Director of Guest Services

6/10 Okay

Fouad

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hôtel pas forcément adapté aux enfants. Les enfants se sont senti très dru
Overnattede 2 nætter i februar 2023
Svar fra Director of Guest Services den 14. feb. 2023
Dear Fouad,Warm greetings from InterContinental Aqaba Resort,We were regretful to learn of your concerns with your recent stay, and at the beginning, I would like to extend my sincerest apologies for any inconvenience we may have caused. We are confident that this is not a true reflection of our high level of service. We always strive to provide a pleasurable journey for each of our valued guest and your given feedback is very important for us, as it helps to improve in the areas needed.We hope your latest experience with us will not tarnish your perception of InterContinental Aqaba Resort, we do hope that you give us another opportunity to demonstrate our commitment to exceeding our guest’s expectations, looking forward to seeing you around the resort soon.Sincerely,Sami Kamal Director of Guest Services

6/10 Okay

Jason

Overnattede 2 nætter i februar 2023
Svar fra Director of Guest Services den 14. feb. 2023
Dear Jason,Warm greetings from InterContinental Aqaba Resort,We were regretful to learn of your concerns with your recent stay, and at the beginning, I would like to extend my sincerest apologies for any inconvenience we may have caused. We are confident that this is not a true reflection of our high level of service. We always strive to provide a pleasurable journey for each of our valued guest and your given feedback is very important for us, as it helps to improve in the areas needed.We hope your latest experience with us will not tarnish your perception of InterContinental Aqaba Resort, we do hope that you give us another opportunity to demonstrate our commitment to exceeding our guest’s expectations, looking forward to seeing you around the resort soon.Sincerely,Sami Kamal Director of Guest Services

10/10 Fremragende

sandrine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Très bien
Overnattede 1 nat i februar 2023
Svar fra Director of Guest Services den 14. feb. 2023
Dear Sandrine,Thank you very much for your kind review. It was our pleasure to have you as our guest, and we would love to see you again in the future.Sincerely,Sami Kamal Director of Guest Services