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Anmeldelser af Insel Fehmarn Hotel

3 out of 5
Insel Fehmarn Hotel
Falealili St/Cross Island Road, Apia

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 79 af i alt 285 anmeldelser" "
Bedømmelse på 8 − Udmærket. 115 af i alt 285 anmeldelser" "
Bedømmelse på 6 − Okay. 58 af i alt 285 anmeldelser" "
Bedømmelse på 4 − Dårligt. 19 af i alt 285 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 14 af i alt 285 anmeldelser" "

7,8/10

Rengøring

8,2/10

Service og personale

7,6/10

Faciliteter

7,2/10

Overnatningsstedets tilstand og faciliteter

7,0/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Vanya

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i maj 2024

8/10 Udmærket

Janssen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location 👌
Overnattede 7 nætter i april 2024

10/10 Fremragende

Lologa

Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter
Everything is ok. They just need to make the bath bigger and clean it with some air freshener.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

James, Pago Pago

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have always liked this place. Its affordable and convinient
Overnattede 1 nat i april 2024

8/10 Udmærket

Glory

Overnattede 1 nat i april 2024

10/10 Fremragende

Eseta, Pago Pago

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 2 nætter i april 2024

8/10 Udmærket

Ruby

Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Bed sheets were not cleaned but customer service was good
Overnattede 1 nat i marts 2024

10/10 Fremragende

Poni

Overnattede 1 nat i marts 2024

6/10 Okay

Ranjeet

Synes ikke om: Rengøring
Didn't like the overall service - same Breakfast everyday with 1 or 2 things overall service - poor.
Overnattede 4 nætter i marts 2024

10/10 Fremragende

Mao

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Nice area and nice room service
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Jacinta

Overnattede 1 nat i januar 2024

10/10 Fremragende

MIRIAMA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean
Overnattede 5 nætter i januar 2024

10/10 Fremragende

Isabella

Overnattede 3 nætter i december 2023

6/10 Okay

Iulia

Rejste med familie og småbørn
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i december 2023

6/10 Okay

Penny

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i december 2023

4/10 Dårligt

Peter

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Place is real rundown had ants spiders and cockroaches in my room the staff trying their hardest to keep up but they need a whole New Remodel for this hotel. The beds are very old and one of the cleaning Lady took my niece underwears and her husband’s Tank top and food from their room, she did came an apologized but she Never returned the tank top ect as she said she would. It was addressed to the front desk and was never returned. We will Not be staying here again.
Overnattede 12 nætter i november 2023

2/10 Forfærdeligt

SU MON

Overnattede 1 nat i november 2023

6/10 Okay

Rodney

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
A small problem that can lead to big issue
We've stayed at Insel Fehmarn many times while in Samoa. Their 3rd-floor executive rooms are the best bang for the buck, in my opinion, and complimentary breakfast is always a delight. Yet, on this trip, when we stepped out for a quick breakfast, we left everything lying out (wallet, jewelry, passports, electronics, etc.) as we would check out right afterward. To our shock, as we approached our room, I noticed the cleaning lady three doors down from us and the doors next to our rooms slightly ajar. When we came to our door, it was also open. I presumed they came by to see if we'd checked out yet but saw everything inside and closed the door, yet it was still open. The good thing was that no one else went in there, and nothing was missing, but they didn't offer a "Do not Disturb" sign, and there was no way to advise them not to enter the room. This could have caused significant problems if someone else would have entered the room. Because we were in a rush, we didn't make a big deal about it, which can cause serious problems. I hope they implement some procedures that will keep their guest's property safe because leaving a door open isn't a simple mistake.
Overnattede 1 nat i november 2023

8/10 Udmærket

SU MON

Synes godt om: Service og personale
It was a good hotel with helpful staff
Overnattede 2 nætter i november 2023

10/10 Fremragende

Vera

Overnattede 2 nætter i november 2023

8/10 Udmærket

Rodney

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good recovery
The room was missing a number of things when we checked in as the house cleaning forgot to replenish, but they got what we needed for our overnight stay as we were headed to the airport for an early flight. Looking forward to our return stay in a week.
Overnattede 1 nat i november 2023

8/10 Udmærket

Gaz

Overnattede 7 nætter i oktober 2023

10/10 Fremragende

Tee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to everything in the city, friendly staff and easy check in/out! aWoll definitely visit again. Only con was how full the toilet goes with water otherwise it was great
Overnattede 2 nætter i oktober 2023
Svar fra Vanessa den 17. okt. 2023
Talofa lava,Thank you for staying with us and glad you enjoyed your stay despite a few problems.Thank you for the support and hope to accommodate you again in the near future.Best regards.

6/10 Okay

Gloria

Synes godt om: Service og personale
Overnattede 1 nat i september 2023

8/10 Udmærket

Colette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023

8/10 Udmærket

Thomas

Synes godt om: Rengøring, værelsets komfort
Simple little gem
The superior room was a great place to stay. They rooms are very clean. Little things need maintenance like the outdoor balcony light flickered consistently like a disco, which i spoke to reception about but nothing was done during my seven day stay. Also towels were not replaced daily, which required me to ask for them to be replaced. The reception staff are friendly. As a 3 star place to stay it is nice choice for a reasonable price.
Overnattede 6 nætter i september 2023
Svar fra Vanessa den 17. okt. 2023
Talofa lava,Thank you for staying with us. We appreciate your positive feedback. We are still recovering from Covid and we're working on getting our place fixed, replaced and maintained like the way it was before.We hope to accommodate you again in the near future.Best regards.

10/10 Fremragende

Eseta

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
.
Overnattede 1 nat i august 2023

8/10 Udmærket

Pauline

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Breakfast included, also could get Lunch and Dinner, Room Service if required. Lovely People, very accommadating.
Overnattede 12 nætter i august 2023
Svar fra Vanessa den 17. okt. 2023
Thank you for staying with us.We appreciate your positive feedback and hope we can accommodate you again in the near future.Best Regards.

6/10 Okay

Jane

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The only problem we had was the toilet would not flush. We live in American Samoa and very familiar with low water pressure and quirky toilets. This one did not work. Otherwise was very happy with our stay and will stay again
Overnattede 1 nat i august 2023

8/10 Udmærket

Jaan

Rejste med partner
Synes godt om: Rengøring, service og personale
Very basic, but if you are in Apia / Upolu for sightseeing and need a base for exploring like I was - this hotel does the job. The smell inside the room was not great, but otherwise it was alright.

10/10 Fremragende

Roy

Rejste med familie
Synes godt om: Faciliteter
Everything was excellent accept for the suze of the shower
Overnattede 2 nætter i august 2023

8/10 Udmærket

Viliame

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juli 2023

6/10 Okay

Trisha

Good place if you’re traveling on a budget 👌🙂 Breakfast was good 👍
Overnattede 2 nætter i juli 2023

10/10 Fremragende

Eseta

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i juli 2023

10/10 Fremragende

Eseta

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i juni 2023

8/10 Udmærket

Kathleen-Cassey

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient Location and the staff were super friendly. Room was a little bit outdated but did the job

4/10 Dårligt

Rosemary

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Underneath the bed, window curtains and the restroom was not properly clean. Also, the guest that were staying above our room (first floor) was making a lot of noises.
Overnattede 3 nætter i maj 2023

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
spacious cool rooms
Overnattede 1 nat i maj 2023

4/10 Dårligt

Makisua

Rejste med familie, Forretningsrejsende
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service was not good. Not up to standard as last time. Phone not working, kitchen utensils missing, no iron and board. Service - asked for things and promised but never came through so had to remind multiple times. No blankets until day 2 and 3. Missed servicing my room… very bad.
Overnattede 3 nætter i april 2023

6/10 Okay

Flora

Rejste med familie, Forretningsrejsende
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There was no wifi- on the website it mentions wifi(surcharge) but when I stopped at front office to purchase wifi, I was advised that they dont have wifi.
Overnattede 2 nætter i april 2023

8/10 Udmærket

Nathalie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had two interconnecting rooms on the ground floor. The rooms were very large but dark and gloomy (had to have lights on during the day). Combine this with the awful decor and it felt a little like being in a cell block. Also being on the ground floor, the garden view was actually a view of the carpark. Having said that, apart from one rainy Sunday we didn’t spend much time in our rooms. Some of the beds were comfy and others were terrible. The breakfast buffet was plentiful and yummy and they changed it a little every day which was nice. Overall, good value for money in a great location. Would book here again but would choose a room on the first floor; hopefully they’re a bit brighter.
Overnattede 3 nætter i april 2023

4/10 Dårligt

CHERYL

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Under par - We had 3 rooms for 3 nights. Room facilities including linen are old, rooms poorly equipped ie no jug in the 2/3 rooms we booked & no coffee/tea. Had to wait upto 2hrs for a jug to be delivered to our room. This hotel needs an upgrade & needs to scale up their housekeeping staff, either delay in room being serviced or not serviced at all. staff in dining area polite and professional, although not so much the case for those at reception. Location is good - close to town & there’s a nice pizza plc across the road. We wont be staying here again:(
Overnattede 3 nætter i april 2023

8/10 Udmærket

Sinalua

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2023

6/10 Okay

muni

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Less then ok
It was less then ok , breakfast very boring and same no choice , first night was early check in gave us a room with cockroach and freezer was frozen with ice . Lots of ants . But charged us 100tala for first night . Moved us to second floor , lack of dishes and pots. Ants everywhere even when sleeping ants on bed and glass of water . We left a night earlier . But didn’t give us a break on the early check in with the conditions . I would like some compensation from that booking . One staff was very helpful others not really informed. Kitchen staff n waiter n door person were helpfull . Wouldn’t stay there in the future . Pool needs work paint all rubbed of concrete sractches feet
Overnattede 7 nætter i februar 2023

6/10 Okay

John

Overnattede 1 nat i februar 2023

6/10 Okay

Kenape

Rejste med familie
Overnattede 4 nætter i januar 2023

10/10 Fremragende

Faiai

Overnattede 3 nætter i december 2022

6/10 Okay

Amanda

Rejste med partner, Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We’ve stayed at Insel in the past a few times. As usual the staff were great & restaurant staff were lovely - a few changes to our room request upon arrival were met with efficient assistance. Unfortunately, cleanliness in the room has dropped significantly. In 14 days we only had 2 services(one being declined as we were staying in for the day). There were a few issues in the room I tended to myself over our stay but in general, cleaning standards & processes need a major overhaul if they wish to retain returning guests.

8/10 Udmærket

Su'a Pene

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Need wifi

6/10 Okay

Eseta

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
.