Udsigt fra overnatningsstedet

Anmeldelser af Hotel Museo Spa Casa Santo Domingo

4.5 out of 5
Hotel Museo Spa Casa Santo Domingo
3a Calle Oriente No 28 A, Antigua Guatemala, Sacatepequez

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 718 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 165 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 58 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 27 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 32 af i alt 1000 anmeldelser" "

9,6/10

Rengøring

9,2/10

Service og personale

9,2/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

susan

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My favorite place to stay.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Giomar, Coral Gables

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Rosa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is incredible
Overnattede 1 nat i maj 2024

10/10 Fremragende

Edna

Best hotel in Guate😍😍😍😍I will definitely return to Antigua and stay in beautiful Santo Domingo Hotel. Thank you very much for excellency of services and exceeding all expectations!
Overnattede 5 nætter i maj 2024
Svar fra Oscar López - Front Desk Manager den 23. maj 2024
Thank you for choosing Casa Santo Domingos, we are glad to know that you enjoyed your experience. We hope you come back soon.

10/10 Fremragende

Ana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best hotel in Antigua
Overnattede 1 nat i maj 2024
Svar fra Oscar López - Front Desk Manager den 23. maj 2024
Thank you very much for your preference. We are very happy to know you had such a good experience and look forward to your next visit.

10/10 Fremragende

Dalia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We love these wonderful outstanding hotel.
Overnattede 2 nætter i marts 2024
Svar fra Oscar López - Front Desk Manager den 23. maj 2024
Thank you so much for sharing your experience with us. We hope to see you again soon.

10/10 Fremragende

Mariela

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Las instanlaciones son bonitas
Overnattede 1 nat i maj 2024
Svar fra Oscar López - Gerente de Recepción den 23. maj 2024
Muchas gracias por su comentario, nos alegra saber que disfruto de su estadía con nosotros. Esperamos tener la oportunidad de atenderla en un futuro cercano.

2/10 Forfærdeligt

Oddra

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
The entire experience was awful. From check-in to check-out the were very aggressive with charging for absolutely everything. They wanted to put a hold on our card for the entire amount of the stay despite that we had already paid. They charged for the bottles of water. For the price per night for the hotel I expected to get a much better experience. There was plenty of things that were just off and rude. Won’t be staying there again.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Felipe

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel. One of my favorite hotel in Antigua. Great location. Highly recommended.
Overnattede 3 nætter i marts 2024
Svar fra Oscar López - Front Desk Manager den 23. maj 2024
Thank you so much for your review. We are glad to know you enjoyed your time and hope a return visit is in your future plans.

6/10 Okay

Fatma

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Beautiful and special property! My room was nice and clean when I first arrived but following my appointment at the Spa when I returned it was full of very tiny ants. All my belongings covered with them. This really spoiled my experience. Main restaurant was great for all meals. Delicious meals and silver service. Spa was the highlight of my stay. I had stem cell facial with Paula who was fantastic! Thanks so much!
Overnattede 1 nat i maj 2024
Svar fra Oscar López - Front Desk Manager den 17. maj 2024
Thank you for staying at Casa Santo Domingo during your visit to La Antigua and for sharing your comments with us. We're sorry to hear that your stay didn't meet your expectations and hope to have another opportunity to serve you.

6/10 Okay

Jose

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The Museum was very enjoyable to see, the art around the place is amazing. The staff was friendly, the food menu was mediocre in my opinion. I ended up eating at a near by restaurant. Over all, it was an ok experience.
Overnattede 1 nat i maj 2024
Svar fra Oscar López - Front Desk Manager den 17. maj 2024
We appreciate the time and effort you made to share your observations with us, we really appreciate the feedback we receive from our guests, much of the improvements we have made have been as a result of these, we always focus on continuous improvements. We hope to have the opportunity to serve you again in the near future.

10/10 Fremragende

Luis

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best Hotel in Antigua Guatemala. Peaceful and relaxing.
Overnattede 1 nat i maj 2024
Svar fra Oscar López - Front Desk Manager den 14. maj 2024
Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed our facilities and services. We hope to have the opportunity to serve you again in the near future.

10/10 Fremragende

Mónica

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I really love this place!
Overnattede 1 nat i maj 2024
Svar fra Oscar López - Front Desk Manager den 14. maj 2024
Thank you very much for taking the time to share your experience with us. We hope to have the opportunity to serve you again in the near future.

10/10 Fremragende

natalie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Awesome resort with a great spa
Overnattede 2 nætter i april 2024
Svar fra Oscar López - Front Desk Manager den 14. maj 2024
We are delighted to hear that you enjoyed our facilities and services. I am sure the entire staff is excited to have the opportunity to serve you again.

10/10 Fremragende

Gunhild, Guatemala

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Its always a pleasure to take a breather at Santo Domingo. Love the Spa and the food
Overnattede 1 nat i maj 2024
Svar fra Oscar López - Front Desk Manager den 8. maj 2024
We appreciate your preference and the time you took to write such a nice review. We are very glad that you enjoyed our spa and food. We hope you come back soon.

10/10 Fremragende

Titis

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente atención, asistencia rápida y buena higiene. Comida del restaurante riquísimo.
Overnattede 1 nat i april 2024
Svar fra Oscar López - Gerente de Recepción den 8. maj 2024
Muchísimas gracias por compartir su experiencia con otros y por su preferencia. Es gratificante saber que les brindamos un buen servicio; estamos a la orden.

10/10 Fremragende

Grant

Overnattede 1 nat i maj 2024

10/10 Fremragende

Rita

Overnattede 3 nætter i april 2024

10/10 Fremragende

Maray

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was very nice place to stay and the amenies were a plus
Overnattede 2 nætter i marts 2024
Svar fra Oscar López - Front Desk Manager den 30. apr. 2024
We really appreciate the time you took to share such a nice review. We are delighted to hear that you enjoyed our services and facilities. We look forward to serving you again in the near future.

10/10 Fremragende

Gabriela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
El mejor hotel para Mi , en antigua guatemala, tercera vez q me hospedo y me encanta!!
Overnattede 3 nætter i april 2024
Svar fra Oscar López - Gerente de Recepción den 30. apr. 2024
Muchas gracias por compartir su experiencia con nosotros. Nos encanta escuchar que disfrutó de su estadía con nosotros. Estoy seguro que todo el staff está emocionado por tener la oportunidad de servirle nuevamente.

4/10 Dårligt

Jeffrey

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
While the general installations of this hotel are beautiful, our overall stay left much to be desired. The rooms and bathrooms are noticeably outdated and unfortunately had a persistent smell of mold, which was quite unpleasant. The linens felt scratchy and past their prime, adding to the sense of discomfort. One of our disappointing experiences was during breakfast. We were told to wait for 45 minutes just to get a table, which was impractical for our schedule, ultimately leading us to seek breakfast elsewhere. Additionally, we were surprised to find that the hotel did not offer guided tours of their museums nor provide guests with a map of the area. This lack of basic tourist assistance was unexpected and made exploring the museum attractions more challenging. Overall, while the hotel's physical space is attractive, the issues with room condition, service, and amenities left us feeling dissatisfied with our stay. We hope these aspects can be addressed and improved for future guests.
Overnattede 1 nat i april 2024
Svar fra Oscar López - Front Desk Manager den 17. maj 2024
We are very sorry to hear that we let you down and that you didn’t have a great experience. Our cleaning process is thorough and we focus on the well-being of our guests. We hope you give us another chance to serve you.

10/10 Fremragende

Maribel

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024

10/10 Fremragende

Ricardo

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Es hermoso el hotel
Overnattede 1 nat i april 2024
Svar fra Oscar López - Gerente de Recepción den 27. apr. 2024
Muchas gracias por su comentario. Nos alegra saber que los atendimos bien.

8/10 Udmærket

Irvin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Que el menú esté reducido por horarios. Ej. no tenemos postres hasta después de la 1 de la tarde.
Overnattede 1 nat i april 2024
Svar fra Oscar López - Gerente de Recepción den 27. apr. 2024
Agradecemos el tiempo y esfuerzo que hizo para compartir sus observaciones con nosotros, apreciamos mucho los comentarios que recibimos de nuestros huéspedes, gran parte de las mejoras que hemos hecho han sido como resultado de estos, siempre nos enfocamos en las mejoras continuas. Esperamos tener la oportunidad de atenderlos en un futuro cercano

8/10 Udmærket

Carolina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

Robin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Deluxe room was beautiful!
Overnattede 2 nætter i april 2024
Svar fra Oscar López - Front Desk Manager den 27. apr. 2024
Thank you for choosing Casa Santo Domingo, we are glad to know that you enjoyed your experience. We hope you come back soon.

10/10 Fremragende

Serene

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was absolutely stunning. Would absolutely stay here over and over again. If you’re thinking about booking here, you should do it.
Overnattede 5 nætter i april 2024
Svar fra Oscar López - Front Desk Manager den 27. apr. 2024
We value your preference and taking the time to write such a nice review. It is gratifying to know that you enjoy our services and look forward to your next visit.

10/10 Fremragende

Jose

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Good customer service n beautiful property
Overnattede 2 nætter i april 2024
Svar fra Oscar López - Front Desk Manager den 27. apr. 2024
We value your preference and taking the time to write such a nice review. It is gratifying to know that you enjoy our services and look forward to your next visit.

10/10 Fremragende

Carolina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Amazing and unique piece of art hotel. Beautiful and exceptional customer service.
Overnattede 2 nætter i april 2024
Svar fra Oscar López - Front Desk Manager den 17. apr. 2024
We are delighted to hear that you enjoyed our facilities and service. We really appreciate the time you took to share your experience with us. We look forward to having the opportunity to serve you again.

10/10 Fremragende

yas

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Dreamy
Overnattede 3 nætter i april 2024
Svar fra Oscar López - Front Desk Manager den 10. apr. 2024
We appreciate the time you took to share your experience with us. We hope to have the opportunity to serve you again.

10/10 Fremragende

OSCAR

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelent
Overnattede 1 nat i april 2024
Svar fra Oscar López - Front Desk Manager den 10. apr. 2024
We appreciate the time you took to share your experience with us. We hope to have the opportunity to serve you again.

10/10 Fremragende

Luis

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything ...
Overnattede 1 nat i april 2024
Svar fra Oscar López - Front Desk Manager den 27. apr. 2024
We appreciate the time you took to share your experience with us. We are delighted to know that you enjoyed our services and facilities.

10/10 Fremragende

Stanford

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
What a beautiful place to stay!
Overnattede 1 nat i marts 2024
Svar fra Oscar López - Front Desk Manager den 10. apr. 2024
We appreciate the time you took to share your experience with us. We are delighted to know that you enjoyed our services and facilities. I am sure our entire staff is excited to have the opportunity to serve you again.

6/10 Okay

kent, Frederick

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
VIP upgrades seem to no longer exist. Please note: A child in your room who is 14 is not considered a child by the hotel. They count as an adult. The expedia website does not make this clear when 4 guests are allowed per room. Only 2 people 14 and over are allowed per room without an extra charge.
Overnattede 1 nat i marts 2024
Svar fra Oscar López - Front Desk Manager den 10. apr. 2024
We appreciate the time you took to share your experience with us. Each of our guests is very important to us and we do our best to provide them with the best experience. We will work on reinforcing this issue with Expedia to have more clarity with our information.

10/10 Fremragende

Vivian

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent place!!!
Overnattede 9 nætter i marts 2024
Svar fra Oscar López - Front Desk Manager den 10. apr. 2024
We appreciate the time you took to share your experience with us. We are delighted to know that you enjoyed our services and facilities.

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They worked hard and provided us with early check in.
Overnattede 1 nat i marts 2024
Svar fra Oscar López - Front Desk Manager den 10. apr. 2024
We appreciate the time you took to share your experience with us. Whenever possible we are happy to serve you in the best way. We look forward to serving you again.

6/10 Okay

Raymond

Overnattede 1 nat i marts 2024

8/10 Udmærket

Mario L

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i marts 2024

10/10 Fremragende

Juan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One of the best hotels in Antigua. What a great experience, highly recommended!
Overnattede 1 nat i januar 2024
Svar fra Oscar López - Front Desk Manager den 10. apr. 2024
We really appreciate the time you took to write such a nice review. We are delighted to hear that you enjoyed your stay with us. We hope to have the opportunity to serve you again.

10/10 Fremragende

jorge

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Increíble todo excelente !!!
Overnattede 1 nat i marts 2024
Svar fra Oscar López - Gerente de Recepción den 10. apr. 2024
Agradecemos mucho su comentario. Nos encanta escuchar que disfrutó de su estadía con nosotros. Esperamos tener la oportunidad de atenderlo nuevamente.

2/10 Forfærdeligt

Edgar

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
Personal de recepción con poco conocimiento de atención al huésped
Overnattede 1 nat i marts 2024
Svar fra Oscar López - Gerente de Recepción den 10. apr. 2024
Agradecemos mucho el tiempo que tomó en compartir su experiencia con nosotros. Todas nuestras mejoras las realizamos gracias a los comentarios de nuestros huéspedes. Le comparto mi correo electrónico para que pueda ampliarme más al respecto: olopez@casasantodomingo.com.gt

8/10 Udmærket

Aurvil

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This place is lovey . Having access to the spa was the highlight of this stay . The pool the Jacuzzi/ sauna was truly amazing ! Staff was very nice. The only issue I had was check in . When I arrived they couldn’t find my reservation which made that exact experience a nightmare because I thought I would have to find another place to stay last min. They stated Expedia over booked . How? I’m not sure . However, they did find a room . I had to wait 45 mins . After going to the spa area all the negativity eased because I was shocked as to how I almost couldnt stay when I paid 3 months ago .
Overnattede 1 nat i marts 2024
Svar fra Oscar López - Front Desk Manager den 10. apr. 2024
We appreciate the time you took to share your experience with us. We are delighted to hear that you enjoyed our services and facilities. We are very sorry for the inconvenience at check-in, it is an Expedia error that we have already fixed.

6/10 Okay

Ricardo, Sugar Land

Synes godt om: Rengøring
Overnattede 1 nat i marts 2024

10/10 Fremragende

Helga Soraya

Me encantó el lugar , la atención del personal y la limpieza, además de la comida .
Overnattede 3 nætter i marts 2024
Svar fra Oscar López - Gerente de Recepción den 10. apr. 2024
Agradecemos mucho el tiempo que tomó en compartir su experiencia con nosotros. Nos encanta escuchar que disfrutó de nuestros servicios y de su estadía. Estoy seguro que todo el staff está emocionado por tener la oportunidad de atenderlos nuevamente.

10/10 Fremragende

johanna, Hesperia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent property
Overnattede 1 nat i marts 2024
Svar fra Oscar López - Front Desk Manager den 13. mar. 2024
Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed your experience at Hotel Museo & SPA Casa Santo Domingo and hope you will come back to visit us again.

10/10 Fremragende

Luis

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always is great experience to stay at casa Santo Domingo love the atmosphere
Overnattede 1 nat i marts 2024
Svar fra Oscar López - Front Desk Manager den 13. mar. 2024
We are delighted to hear that you enjoyed your stay with us. We appreciate the time you took to write your review and your preference. We look forward to the opportunity to serve you again.

10/10 Fremragende

Glorimar

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is the most beautiful hotel I’ve ever stayed in. The service was impeccable. The entire place was sparkling clean. 10/10 recommended! Will stay again.
Overnattede 1 nat i marts 2024
Svar fra Oscar López - Front Desk Manager den 10. apr. 2024
We really appreciate the time you took to write such a nice review. We are delighted to hear that you enjoyed our services and your stay. I am sure the entire staff is excited to have the opportunity to serve you again.

6/10 Okay

Guido

Overnattede 1 nat i marts 2024

8/10 Udmærket

Cecy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It’s good
Overnattede 1 nat i marts 2024
Svar fra Oscar López - Front Desk Manager den 6. mar. 2024
We are delighted to hear that you enjoyed your stay with us. We appreciate the time you took to write your review and your preference. We look forward to the opportunity to serve you again.

2/10 Forfærdeligt

Edgar

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Check in experience was extremely poor. For a hotel that calls itself the best in Guatemala and charges as such, the check in should have been at minimum professional.
Overnattede 1 nat i marts 2024
Svar fra Oscar López - Front Desk Manager den 13. mar. 2024
We strive to care for and maintain the facilities to make our guests feel comfortable and comfortable.I offer you a sincere apology for the inconveniences that occurred during your stay and I assure you that we will take the necessary measures to avoid a recurrence.We are constantly making renovations to the property to better serve our Guests and improve your stay and we regret that none of the proposed solutions were to your satisfaction. If in the future we have the opportunity to serve you again, do not hesitate to contact me, you have my card. I would like to take your reservation first hand in order to satisfy your needs.