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Anmeldelser af Swandor Hotels & Resort Topkapi Palace - All Inclusive

5 out of 5
Swandor Hotels & Resort Topkapi Palace - All Inclusive
Kundu Aksu, Lara, Antalya, Antalya

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 537 af i alt 965 anmeldelser" "
Bedømmelse på 8 − Udmærket. 222 af i alt 965 anmeldelser" "
Bedømmelse på 6 − Okay. 111 af i alt 965 anmeldelser" "
Bedømmelse på 4 − Dårligt. 40 af i alt 965 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 55 af i alt 965 anmeldelser" "

8,8/10

Rengøring

8,4/10

Service og personale

8,6/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Özcan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024
Svar fra Swandor Topkapı Palace Yönetimi den 3. apr. 2024
Değerli Misafirimiz,Öncelikle tatilinizi otelimizde geçirmeyi tercih ettiğiniz ve bizleri daima daha iyi olmaya teşvik eden değerli görüşlerinizi paylaştığınız için teşekkür ederiz.Tesisimizde bulunan farklı olanaklarımız ve kaliteli hizmetimiz ile harika geçen konaklamanıza katkıda bulunmuş olmaktan mutluluk duyuyoruz.Saygılarımızla,Swandor Topkapı Palace Yönetimi

10/10 Fremragende

Trine Meier

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt ophold
Skønt hotel, som havde alt hvad der var brug for, for vores familie👌 Dejlige forhold, flot værelse, lækker mad, is ved stranden, opvarmet pool ude og inde. Vi var der i starten af november, hvor de til sidst ikke havde slush ice mere (hvilket er forståeligt når der ikke er så mange gæster), men det havde været lækkert bare at have det et sted til børnene.
Overnattede 7 nætter i oktober 2023
Svar fra Swandor Topkapı Palace Management den 12. nov. 2023
Dear Guest,First of all, we would like to thank you for choosing to spend your holiday in our hotel and for sharing your valuable opinions that always encourage us to be better. We are happy to have contributed to your wonderful stay with our different facilities and quality service in our facility. We would be pleased to welcome you again at Swandor Group hotels.With Love and Regards,Swandor Topkapı Palace Management

10/10 Fremragende

Alpay

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i september 2023
Svar fra Swandor Topkapı Palace Yönetimi den 28. sep. 2023
Değerli Misafirimiz, Öncelikle tatilinizi otelimizde geçirmeyi tercih ettiğiniz ve bizleri daima daha iyi olmaya teşvik eden değerli görüşlerinizi paylaştığınız için teşekkür ederiz. Tesisimizde bulunan farklı olanaklarımız ve kaliteli hizmetimiz ile harika geçen konaklamanıza katkıda bulunmuş olmaktan mutluluk duyuyoruz. Sizleri Swandor Grubu otellerinde tekrar ağırlamaktan memnuniyet duyarız. Sevgi ve Saygılarımızla, Swandor Topkapı Palace Yönetimi

10/10 Fremragende

Leyla

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic hotel with great food and great pool area for children. There are many people, but very nice hotel and the staff is very helpfull when you need something.
Svar fra Swandor Topkapı Palace Management den 5. aug. 2023
Dear Guest,First of all, we would like to thank you for choosing to spend your holiday in our hotel and for sharing your valuable opinions that always encourage us to be better. We are happy to have contributed to your wonderful stay with our different facilities and quality service in our facility. We would be pleased to welcome you again at the Swandor Group hotels.Best Regards,Swandor Topkapi Palace Management

6/10 Okay

Roma

Rejste med familie, Forretningsrejsende, Rejste i en gruppe
Overnattede 5 nætter i juli 2023
Svar fra Swandor Topkapı Palace Management den 4. aug. 2023
Dear Guest,First of all, we would like to thank you for choosing to spend your holiday in our hotel and for sharing your valuable opinions that always encourage us to be better. We are happy to have contributed to your wonderful stay with our different facilities and quality service in our facility. We would be pleased to welcome you again at the Swandor Group hotels.Best Regards,Swandor Topkapi Palace Management

8/10 Udmærket

Yeter

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i juli 2023
Svar fra Swandor Topkapı Palace Management den 22. aug. 2023
Dear Guest,First of all, we would like to thank you for choosing to spend your holiday in our hotel and for sharing your valuable opinions that always encourage us to be better. We are happy to have contributed to your wonderful stay with our different facilities and quality service in our facility. We would be pleased to welcome you again at the Swandor Group hotels.Best Regards,Swandor Topkapi Palace Management

4/10 Dårligt

Sami

Rejste med familie
Synes ikke om: Service og personale
SKUFFENDE!!!!
Ufatteligt dårlig service af samtlige personale, lige siden vi trådte ind af receptionen til vi forlod hotellet 9 dage efter. Kun få af de mange hundrede ansatte kunne tale engelsk. De havde overbooket hotellet, så der var folk overalt, svært at finde solsenge medmindre man skulle stå op kl 5 om morgenen for at reservere. Svært at finde bord til sig selv sin familie på restauranten pga alt alt for mange mennesker på samme tid, vi var nød til at splitte os op og sidde på forskellige borde hvergang vi skulle spise pga pladsmangel. Alt for meget støj på gangene især i de sene nattetimer, vi havde et lille barn med som blev vækket af larmen flere nætter i træk. Alt i alt et utroligt dårligt hotel som på ingen måde kan anbefales til denne pris og kan på ingen måde forstå hvordan de er blevet ratet så højt, minder mere om et dårligt 4 stjernet hotel. Kommer aldrig til at bo der igen.
Overnattede 9 nætter i juli 2023
Svar fra Swandor Topkapı Palace Management den 30. jul. 2023
Dear Guest,We would like to inform you that your satisfaction that you have stated here has been shared with the relevant departments and senior management.In our facility, an average of 900 staff members serve our valued guests. Local and foreign friends with different language skills have been employed in each department, and each of them is an expert and experienced in their field. In order to provide you with quality service, special trainings are given to our personnel at the beginning of the season and during the season. It is a very thought-provoking situation that you are not satisfied with almost any service of our facility in general, and that there is nothing that pleases you among all the services you benefit from.We would like to state that we will always be pleased to welcome you again in our facilities, where we focus on bringing all our services to perfection by shaping them with the comments of our valued guests.With best wishes,Swandor Topkapi Palace Management

10/10 Fremragende

Wajahat

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juni 2023
Svar fra Swandor Topkapı Palace Management den 29. jun. 2023
Dear Guest,First of all, we would like to thank you for taking the time to write a review about our hotel. All kinds of feedback about our facility will shed light on the work we have done on behalf of our service quality and it is of utmost importance for us. In particular, your satisfaction with the service of our teammates has been shared with our entire team. The comments of you, our esteemed guests, are the most important source of motivation for us in this sector where we work with passion.We would like to state that we will always be pleased to welcome you again in our facilities, where we focus on bringing all our services to perfection by shaping them with the comments of our valued guests.Regards,Swandor Topkapi Palace Management

10/10 Fremragende

Ayse

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juni 2023
Svar fra Swandor Topkapı Palace Management den 28. jun. 2023
Değerli Misafirimiz,Öncelikle zaman ayırıp otelimiz hakkında yorum yazdığınız için teşekkür ederiz. Tesisimiz ile ilgili yapılan her türlü geri dönüş bizim hizmet kalitemiz adına yaptigimiz çalışmalara ışık tutacak olup bizim için son derece önem taşımaktadır Burada belirtmiş olduğunuz memnuniyetlerinizi ilgili departmanlar ve üst yönetim ile paylaşıldığının bilgisini vermek isteriz. Özellikle ekip arkadaşlarımızın hizmetinden memnuniyetiniz tüm ekibimizle paylaşılmıştır. Severek çalıştığımız bu sektörde siz değerli misafirlerimizin yorumları bizlerin en önemli motivasyon kaynağıdır.Tüm hizmetlerimizi siz değerli misafirlerimizin yorumlarıyla şekillendirerek mükemmele taşımaya odaklandığımız tesislerimizde sizleri yeniden ağırlamaktan her zaman memnuniyet duyacağımızı belirtmek isteriz.Saygılarımızla,Swandor Topkapı Palace Yönetimi

10/10 Fremragende

Seref

Overnattede 1 nat i april 2023
Svar fra Swandor Topkapı Palace Management den 19. maj 2023
Değerli Misafirimiz,Öncelikle zaman ayırıp otelimiz hakkında yorum yazdığınız için teşekkür ederiz. Tesisimiz ile ilgili yapılan her türlü geri dönüş bizim hizmet kalitemiz adına yaptigimiz çalışmalara ışık tutacak olup bizim için son derece önem taşımaktadırBurada belirtmiş olduğunuz memnuniyetlerinizi ilgili departmanlar ve üst yönetim ile paylaşıldığının bilgisini vermek isteriz.Özellikle ekip arkadaşlarımızın hizmetinden memnuniyetiniz tüm ekibimizle paylaşılmıştır. Severek çalıştığımız bu sektörde siz değerli misafirlerimizin yorumları bizlerin en önemli motivasyon kaynağıdır.Tüm hizmetlerimizi siz değerli misafirlerimizin yorumlarıyla şekillendirerek mükemmele taşımaya odaklandığımız tesislerimizde sizleri yeniden ağırlamaktan her zaman memnuniyet duyacağımızı belirtmek isteriz.En iyi dileklerimizle,Swandor Topkapı Palace Yönetimi

10/10 Fremragende

Walid

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i april 2022
Svar fra Guest Relations den 24. apr. 2022
Dear Guest, Thank you for sharing your thoughts about your stay with us. Feedback from our guests helps us to serve you better by contributing to the development of our hotel. In this sense, every feedback is a clue and a source of inspiration for us. We are very happy to learn that you were satisfied with the services of our hotel, we hope to have the opportunity to welcome you again in the near future. Best Regards, Swandor Topkapı Palace Management

8/10 Udmærket

Kasper

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Impressive hotel with poor sound isolation
Huge hotel with the largest pool I've ever seen. The rooms had bad sound isolation why we changed hotel. The staff were unable to help with any questions about anything outside of the resort - this being transport/ transfer, things to see.
Overnattede 2 nætter i april 2022
Svar fra Guest Relations den 7. apr. 2022
Dear Hafsa, Thank you for sharing your thoughts about your stay with us. Feedback from our guests helps us to serve you better by contributing to the development of our hotel. In this sense, every feedback is a clue and a source of inspiration for us. We are very happy to learn that you were satisfied with the services of our hotel, we hope to have the opportunity to welcome you again in the near future. Best Regards,

10/10 Fremragende

Jonas

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2021
Svar fra Guest Relations den 16. jul. 2021
Dear Guest, Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts, where we focus on perfection by shaping all our services according to the feedback of our valued guests. Kind regards, Guest Relation Department

8/10 Udmærket

Kristoffer

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Vi havde et rigtig fint ophold på Swandor. Alt fungerede, og der var rigtig fin service. Det trak lidt ned at En stor del af staff var meget begrænset i at kunne tale engelsk.
Overnattede 2 nætter i juni 2020
Svar fra Swandor Hotels & Resorts den 30. jun. 2020
Dear Kristoffer, Thank you for sharing your thoughts about your stay with us. The feedback of our guests contributes to the development of our hotel, allowing us to serve you better. In this sense, every feedback is a clue and inspiration for us. We were very happy to learn that you are satisfied with the services of our hotel, we hope to have the opportunity to welcome you again as soon as possible. Best Regards,

10/10 Fremragende

Vehbi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super hotel alle pengene værd
Overnattede 5 nætter i juli 2019

6/10 Okay

Bekir, København

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint hotel
Venlig og hjælpsom personale. Gode animationer både for voksne og børn. Rigtig god mad og drikke. Super service med alt. Hotellet var dog fyldt med unge fodboldsspillere som fyldte ret meget. Der var kø hele tiden med maden, de larmede og bandede og forstyrrede enlige kvindelige turister ved at prøve at score dem. Hotellet og spillernes ledere gjorde intet.
Svar fra General Manager den 8. aug. 2016
Geachte onze gast, ontzettend bedankt voor al uw complimenten over ons. Het was voor ons een eer om u te mogen ontvangen. Ik zal uw reacties doorgeven aan het volledige personeel aangezien dit voor ons de grootste motivatie is. Het zal ons erg plezieren om u hier weer te mogen verwelkomen. Met Vriendelijke Groet, Elif Körük Customer Relations Manager

10/10 Fremragende

Atif Hussain

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had an amazing stay at Swandor and loved every minute. Hoping to come back again soon.
Overnattede 4 nætter i maj 2024

8/10 Udmærket

Harshil

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Property has very good facilities and kids entertainment setup. Plenty of dining options with amazing buffets and drinks. Steam, Sauna and Hamam bath facilities are also nice. Few things around cleanliness can be improved, flies were found on fruits during break fast and Lunch times. Paper tea cups in rooms in such a big resort was not expected. No special day arrangements for guests. My daughter had her fifth birthday during the stay. I reached out to dining staff for arranging a small cake but they denied. Most of the staff cannot speak English, which becomes a problem sometimes. Overall but the resort is very nice.
Overnattede 5 nætter i maj 2024

6/10 Okay

Katya

Synes ikke om: Rengøring
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Jamie Kishor

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Brilliant hotel I would definitely recommend and go again
Overnattede 7 nætter i maj 2024
Svar fra Swandor Topkapı Palace Management den 25. maj 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 Fremragende

MD RABIUL

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
First time went there and stayed four nights.it was really pleasant tour.
Overnattede 4 nætter i maj 2024
Svar fra Swandor Topkapı Palace Management den 21. maj 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 Fremragende

Thomas

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
What a Great stay! We got a great deal with expedia booking online and when we arrived we were told we also had a free room upgrade, which was a lovely bonus! we were greated with champagne and a few treats at the door and then given all the information we needed for our stay by two very helpful women Laura and Ebru It was a very beautiful hotel with many great facillities, great bars, an amazing private beach and loads of pools! It had a great variety of food at meal times, very well presented with lots of seating available, the staff were very friendly and accomodating providing drinks on request and cleaning up very efficiently. Great place!
Overnattede 7 nætter i maj 2024
Svar fra Swandor Topkapı Palace Management den 20. maj 2024
Dear Guest ,While we aim to offer you better service every day with our guest satisfaction-oriented service approach, our professional team, each of whom is professional in their own fields, strives to create the most memorable and pleasing holiday experience possible for our guests. We are very happy and motivated to hear that we were able to achieve this. We would also like to thank you for your positive evaluations by taking your valuable time. We would like to state that we will always be pleased to welcome you again in our hotels within Swandor, where we focus on bringing all our services to perfection by shaping them with the comments of our valued guests. Best Regards,Swandor Topkapi Palace Management

8/10 Udmærket

Marzena Porzezynska-

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed 4 nights at Swandor Hotel & Resort Topkapi Pałace. We enjoyed our vacation there but we were little bit disappointed that in la carte restaurants there is additional charge for dining options. In all inclusive resort everything suppose to be included in the price and quests need to know about it. We like night shows & live music very much, so entertaining was amused. The most memorable experience in dining area was dinner in Kebab House( Hürrem Restaurant) where dining service was really good. We love Turkish hospitality and especially Ruken ( waitress)& Mazhar ( waiter) were the most likable people in entire resort. They were always smiling and greeting us with outgoing personality. Overall, we had a pleasant holiday with my husband. It is a welcoming family resort with narrow access to private beach area.
Overnattede 5 nætter i maj 2024
Svar fra Swandor Topkapı Palace Management den 14. maj 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 Udmærket

Cornelis

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel en service niet op aan te merken. Is gewoon goed! Alleen waren er gewoon teveel mannelijke gasten van de voetbal toernooi aanwezig die zich iets te afwijzend reageerden op de vrouwen. Vooral als men een beetje teveel drank op hadden werd men te luidruchtig..
Overnattede 11 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 14. maj 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 Fremragende

Heike

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Sauber, sehr gut, direkter strandzugang, super essen, gutes Programm
Overnattede 3 nætter i maj 2024
Svar fra Swandor Topkapı Palace Management den 11. maj 2024
Lieber Gast Zunächst einmal möchten wir uns bei Ihnen bedanken, dass Sie Ihren Urlaub in unserem Hotel verbracht haben und dass Sie uns Ihre wertvolle Meinung mitgeteilt haben, die uns immer dazu anregt, besser zu werden. Wir freuen uns, dass wir mit unseren verschiedenen Einrichtungen und unserem Qualitätsservice zu Ihrem wunderbaren Aufenthalt beigetragen haben. Wir freuen uns darauf, Sie wieder in den Hotels der Swandor-Gruppe begrüßen zu dürfen. Liebe und beste Grüße, Swandor Topkapi Palace Geschäftsführung

10/10 Fremragende

Simona, Dortmund

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 8 nætter i maj 2024
Svar fra Swandor Topkapı Palace Management den 13. maj 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 Okay

Sana

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
The resort is fairly average, it is a decent size but could do with more of its staff speaking English. The taxi ordering is a bit farcical. Restaurants are decent but could do with being open longer. We had a medical emergency, someone turned up around 20 min's after; was ridiculous. We did receive some positive experiences from members of staff, so it wasn't all dire. We asked for our rooms to be close together, and had to change rooms on the second day; due to the hotel not actioning our previous request - sigh. However, for an average stay would recommend this resort; would give it a 6 out of 10.
Overnattede 5 nætter i maj 2024
Svar fra Swandor Topkapı Palace Management den 13. maj 2024
Dear Guests Thank you for taking the time to share your experience at Swandor Hotels & Resorts - Topkapı Palace. We are thrilled to hear that you thoroughly enjoyed our spacious resort, the variety of pools and bars and our well-organised entertainment programmes. We are also delighted that our friendly and attentive staff and the variety of food at our buffet and beach café contributed positively to your stay.Regarding your feedback about the taxi service, we would like to clarify that these facilities are independently operated and not under our management. However, we are very sorry for any inconvenience this may have caused you and your feedback is important to us. We will pass your comments on to the relevant service providers and encourage them to ensure that their prices are fair and transparent.Thank you once again for your valuable feedback. We hope to welcome you back in the future for a smoother experience.Yours sincerely,Swandor Hotels & Resorts - Topkapı Palace Management

6/10 Okay

Shabrez

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The resort was a decent size, fairly clean and had a nice atmosphere. However, the amount of staff that were unable to speak English was shocking, also not all staff were courteous and we had a medical emergency - but the response time was unacceptable.
Svar fra Swandor Topkapı Palace Management den 9. maj 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 Okay

Nazyah

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Wish I could say better things - I had to ask for an iron & board 3 times, asked for a alcohol free drink he put alcohol in it - lucky I always observe & he was really dismissive about it when I said no alcohol as if I’m a inconvenience! Some staff are just rude and entitled they really ruin it for the hardworking ones - made me pay for a glass that broke in the room when they admitted it wasn’t my fault (£90) They really need to work on their customer service in Turkey in general. Overall my little boy enjoyed it hence the 3 stars
Overnattede 8 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 7. maj 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 Fremragende

Maik Uwe

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Alle super
Overnattede 7 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 7. maj 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 Fremragende

YDANIA, maimi

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very nice
Overnattede 2 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 6. maj 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 Okay

Mohammad Abul

Rejste med familie og småbørn
It was decent
Overnattede 7 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 7. maj 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 Fremragende

Mobeena

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My husband and I throughly enjoyed our stay at Swandor. The property was always very clean. The staff were all so nice and helpful. We especially enjoyed the darts session by the entertainment team. It was a beautiful holiday. Thank you
Overnattede 7 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 2. maj 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 Fremragende

Ibrahim Ethem

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra Swandor Topkapı Palace Yönetimi den 2. maj 2024
Değerli misafirimiz,Öncelikle tarafımıza iletmiş olduğunuz görüşleriniz için Swandor Hotels&Resort Topkapı Palace ailesi adına teşekkür ediyoruz.Zaman ayırarak deneyimlerinizi bizlerle ve diğer tatil severlerle paylaştığınız için çok teşekkür ediyoruz. Sizlerden gelen bu denli güzel bildirimler, bizleri daha güzel işler çıkarmak için motive etmektedir.Amacımız otelimizde konaklayan her bir misafirimizin Swandor Hotels farkını hissetmesi ve otelimizden güzel hatıralarla ayrılmasıdır.Otellerimizde sizleri yeniden ağırlamaktan her zaman memnuniyet duyacağız!SaygılarımızlaSwandor Topkapı Palace Yönetimi

10/10 Fremragende

Jordan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 1. maj 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 Fremragende

KATE

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Other then inconvenient bed and average food - excellent
Overnattede 3 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 30. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 Udmærket

Supriya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I like everything the lady who did my hammam was great ayesha her name is if i am not wrong Just the food sometime feels like served old .
Overnattede 5 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 29. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 Fremragende

Hannah

Overnattede 6 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 17. maj 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 Okay

Karishma

Rejste med familie
Synes godt om: Faciliteter
Difficult to communicate, lack of customer care, felt unsafe
Overnattede 5 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 25. apr. 2024
Dear Guest,Thank you for your feedback.If you had mentioned in the comment why you gave the score you gave, we could have given you information or satisfaction. We are curious about how you misinformed our guests about our facility in different ways and what you based your rating on. In this context, we would like to state that we do not compromise on the service quality that our guests are accustomed to. All kinds of services that we undertake to provide in our hotel concept continue without any reduction.We would like to take this opportunity to state that if we have the chance to host you again, we will eliminate the misunderstandings we have experienced and the situations and events that you evaluate negatively.Best Regards,Swandor Topkapı Palace Management

6/10 Okay

Kavita

Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The hotel is great in terms of how clean it is and has lots of different pools. But the food lets this hotel down BIG TIME. If you like eating buffet style food for Breaky, Lunch & Dinner. Same food is served every morning, every lunch & every dinner. Not sure how a hotel can get away with saying they have 5 resturants when they all open at different times. I’ve been on many holidays but this really did let it down for us. Not to mention some the staff cant be bothered to help you. Then there is the odd staff member who are just outstanding. It’s also not located near Lara beach which is good 15mins drive away.
Overnattede 4 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 24. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 Fremragende

Daniella

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 23. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 Fremragende

Marina

Overnattede 2 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 6. maj 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 Udmærket

Nuray

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Es gab keinen Basketballplatz und es wurde auch nicht dabei geholfen mit dem Hotel nebenan, welches einen hatte eine freundliche Absprache zu treffen! Es sind mehrere Anläufe nötig gewesen, um überhaupt unser Anliegen verständlich zu machen. Am Strand waren Bauarbeiten an den Stegen, d.h. diese konnten wir gar nicht begehen. Im März war nur das Hauptrestaurant und die Snack-Bar geöffnet. Das warme Schwimmbecken war durchgängig nutzbar.
Overnattede 7 nætter i marts 2024
Svar fra Swandor Topkapı Palace Management den 15. apr. 2024
Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich entschieden haben, Ihren Urlaub in unserem Hotel zu verbringen, und dass Sie Ihre wertvollen Meinungen geteilt haben, die uns immer dazu ermutigen, besser zu werden. Wir freuen uns, mit unseren verschiedenen Einrichtungen und unserem hochwertigen Service in unserer Einrichtung zu Ihrem wundervollen Aufenthalt beigetragen zu haben. Wir würden uns freuen, Sie wieder in den Hotels der Swandor Group begrüßen zu dürfen.Mit Liebe und Grüßen,

10/10 Fremragende

Samuel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 12. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 Fremragende

bibin, salford

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place. Be careful with the Moses barber shop inside as they do scamming tactics to get the most money out of you.
Overnattede 6 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 12. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 Okay

Madalitso, COVENTRY

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 29. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

2/10 Forfærdeligt

Bhumit

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We chose to visit this dreadful place for our friend's birthday, and it turned out to be our worst holiday experience ever. We stayed for four nights, and from the moment we arrived to the day we left, this hotel was undoubtedly one of the worst choices. The staff were unhelpful and had the audacity to reprimand us for making noise in our own room at night, which is unacceptable for a resort. Additionally, our room wasn't cleaned once during our entire stay. They also misled us about the availability of food and activities, claiming they only start in April, despite no mention of this on their website or during booking. They were uncooperative, making our stay difficult and uncomfortable. I strongly advise against staying here; it's a complete rip-off and a scam. Don't trust the photos or half of the reviews; find somewhere else.The staff, particularly the bellboys, were utterly useless. The food was also terrible and gave all of us food poisoning, and we intend to take further action regarding this matter.
Overnattede 3 nætter i marts 2024
Svar fra Swandor Topkapı Palace Management den 12. apr. 2024
Dear Guest,Thank you for your feedback.To clarify, we respect your past holiday experiences and statements. However, you accuse us in your statements, and when you do this, you act only with your feelings without any basis.All our staff are experienced and experts in their fields. They do their jobs with love and dedication. It is recorded that we did not agree with the statement that our room was not cleaned, that when we checked our records, the do not disturb light was on and that it was cleaned on other days.Our facility is planned by taking into account the situations you have stated in your declaration. Indoor/outdoor area definitions, status and quotas of event areas have been clearly explained to all our guests who want to make a reservation at our facility during this period. This information is clearly expressed in all channels where information about our facility can be obtained, including the channel through which you purchased it.We keep you informed and wish you a good day.

8/10 Udmærket

Sanjeev

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel with good services. The buffet fantastic, swimming pools excellent, good access to the beach and reasonably good entertainment. Even after check out free to continue using the facilities.
Overnattede 4 nætter i april 2024
Svar fra Swandor Topkapı Palace Management den 12. apr. 2024
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 Fremragende

Benjamin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Essen und objekt waren super
Overnattede 5 nætter i marts 2024
Svar fra Swandor Topkapı Palace Management den 6. apr. 2024
Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich entschieden haben, Ihren Urlaub in unserem Hotel zu verbringen, und dass Sie Ihre wertvollen Meinungen geteilt haben, die uns immer dazu ermutigen, besser zu werden.Wir freuen uns, mit unseren verschiedenen Einrichtungen und unserem hochwertigen Service in unserer Einrichtung zu Ihrem wundervollen Aufenthalt beigetragen zu haben.Grüße,

10/10 Fremragende

Rajiv

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great, really enjoyed our stay
Overnattede 5 nætter i marts 2024
Svar fra Swandor Topkapı Palace Management den 6. apr. 2024
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management