Terrasse/gårdhave

Anmeldelser af Jupiter Albufeira Hotel - Family & Fun

5 out of 5
Jupiter Albufeira Hotel - Family & Fun
Rua Alexandre ONeill, Albufeira

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 100 af i alt 151 anmeldelser" "
Bedømmelse på 8 − Udmærket. 34 af i alt 151 anmeldelser" "
Bedømmelse på 6 − Okay. 13 af i alt 151 anmeldelser" "
Bedømmelse på 4 − Dårligt. 2 af i alt 151 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 2 af i alt 151 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

9,2/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Kinga

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dziękujemy za udane wakacje.
Od samego początku miłe zaskoczenie ze strony recepcji, gdyż dostaliśmy lepszy pokój z pięknym widokiem. Wszyscy pracownicy przesympatyczni. Kącik dla dziecka - super sprawa dla rodziców z maluchami. Hotel warty polecenia.
Overnattede 7 nætter i oktober 2023

10/10 Fremragende

Lotte

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ophold oktober 2021
Det var et rigtig dejligt ophold. Alle var imødekommende og venlige.
Overnattede 5 nætter i oktober 2021

10/10 Fremragende

Ellery

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed very much! the kids had fun in a safe environment. The staff are very welcoming, friendly and work hard to keep the hotel clean and guests entertained. The food was very good, divers, constantly replenished, with a seperate kids corner. For the kids it was also easy to get their snacks, drinks and ice cream whenever they wanted at different spots. The rooftop terrace has a nice view. We enjoyed the (interactive) shows in the evening. There is also a daily/frequent (free) shuttle to the beach/old city.
Overnattede 7 nætter i marts 2024
Svar fra Monica F/ Guest Relations den 18. apr. 2024
Dear Ellery,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you and your family enjoyed your stay and that the kids had a fun and safe environment to play in.It's fantastic to know that our staff made you feel welcome and worked hard to keep the hotel clean and guests entertained. We're delighted that you found the food to be very good and diverse. We're glad that it was easy for the kids to access snacks, drinks, and ice cream whenever they wanted.We're pleased to hear that you enjoyed the nice view from our rooftop terrace and that you found the evening shows enjoyable. It's great to know that our free shuttle service to the beach and old city was convenient for you.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!Warm regards,Monica F/ Guest Relations

6/10 Okay

mandeep

Synes godt om: Rengøring, service og personale
Overnattede 6 nætter i april 2024
Svar fra Marilia G. | Guest Relations den 8. apr. 2024
Dear Mandeep,Thank you for taking the time to share your score with us.we hope to see you again soon!Kind regards

10/10 Fremragende

Katie

Rejste med familie og småbørn
Fabulous place! Very clean, great food especially the Alcerim restaurant. Free large towels for the pool (to be handed back before departure) about a 10min walk to the strip. 20 Min stroll to the beach. Great entertainment, the kids loved it!
Overnattede 7 nætter i marts 2024
Svar fra Monica F/ Guest Relations den 3. apr. 2024
Dear Katie,Thank you for your wonderful review! We're thrilled to hear that you had a fabulous time during your stay with us.Maintaining cleanliness is a top priority for us, so we're delighted that you found our hotel to be very clean. It's fantastic to know that you enjoyed the food, especially at our Alcerim restaurant. We strive to offer a variety of delicious options to satisfy all tastes.We're glad to hear that you appreciated the convenience of the free large towels for the pool, and we hope they added to your comfort and enjoyment during your time with us.It's great to hear that you found our location convenient. We're pleased that you enjoyed the entertainment provided, and it's wonderful to know that the kids had a fantastic time as well!Thank you for choosing to stay with us, and we hope to welcome you back again soon for another memorable experience.Kind regards,Monica F/ Guest Relations

8/10 Udmærket

Matthew

Synes godt om: Rengøring, service og personale
Overnattede 5 nætter i oktober 2023
Svar fra Marilia G. | Guest Relations den 1. nov. 2023
Thank You!!!We're looking forward to welcoming you again soon

10/10 Fremragende

Bronagh

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i oktober 2023
Svar fra Monica F/ Guest Relations den 31. okt. 2023
Dear Bronagh,Thank you for such a great review rate. We're delighted to know that you enjoyed your stay at our hotel and appreciate you taking the time to share your review.We hope to have the chance to host you back for an even better stay.Kindest regards

10/10 Fremragende

Iain

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing hotel and staff, my family loved our week here. Will definitely be back!
Overnattede 7 nætter i oktober 2023
Svar fra Monica F/ Guest Relations den 20. okt. 2023
Dear Iain,Thank you so much for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear that you and your family had an amazing time, and we're delighted to know that you loved your week with us.Our dedicated staff is committed to providing the best possible experience for our guests, and your kind words serve as a wonderful motivation for them.We look forward to welcoming you and your family back for another memorable stay. We're here to make your next stay even more exceptional.Once again, thank you for choosing our hotel, and we can't wait to host you again in the future!Warm regards,

10/10 Fremragende

Stuart

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i oktober 2023
Svar fra Monica F/ Guest Relations den 20. okt. 2023
Dear Stuart,Thank you for a great review. We hope to have the chance to host you again in the future for an even better experience.Kind regards

10/10 Fremragende

Harry, GRAND CAYMAN

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter
The staff was very helpful and the Spa was amazing.
Overnattede 8 nætter i september 2023
Svar fra Monica F/ Guest Relations den 20. okt. 2023
Dear Harry,Thank you for your kind words and feedback. We're delighted to hear that you found our staff to be very helpful and that you enjoyed our amazing spa during your visit.Our team is dedicated to providing the best possible service to ensure that our guests have a memorable and relaxing experience. Your compliments will certainly be shared with the entire staff.We look forward to welcoming you back to the spa and the hotel in the future.Warm regards,

10/10 Fremragende

Molly

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was amazing. Great facilities, lovely staff and went out of their way to cater for our son’s allergy. Couldn’t fault it.
Overnattede 5 nætter i september 2023
Svar fra Monica F/ Guest Relations den 20. okt. 2023
Dear Molly,Thank you for taking the time to share your kind words about your recent stay at our hotel. We're absolutely thrilled to hear that you had an amazing experience with us.We take allergies very seriously and we're glad to hear that our staff went above and beyond to ensure your son's safety and comfort during your stay. Providing a safe and enjoyable environment for all our guests is a top priority for us.We look forward to the opportunity to welcome you back in the future. Once again, thank you for choosing our hotel, and we can't wait to host you again.Warm regards,

6/10 Okay

Matthew

Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Faciliteter
Overall a satisfactory experience (5/10), but I would certainly not call it 5-star hotel. The hotel itself is quite modern, and has clearly been recently renovated. The most positive aspects of our stay were the high levels of cleanliness throughout the hotel and the friendliness of the staff. The worst aspects of our stay werethe lift situation (it really sucks and something needs to be done), and the interior design (reminiscent of a hospital waiting room). Our bedroom was advertised as a family room, though apart from the cot we had requested there was nothing special about it. Additionally, the room had no bathtub, which was highly inconvenient given our need to bath our baby each day. A further complaint would be the location of our bedroom, which was right next to the outdoor area where the evening "shows" are conducted. That meant that from 8.30 pm each night when we put our baby to sleep, there was all manner of caterwauling to be heard, which was quite annoying night after night. Food was OK, but not once did I say or think "mmm that's really delicious". I also found the promise of an Italian restaurant on site to be particularly mis-leading. There is no Italian restaurant! There is, however, a counter of the buffet in the outdoor seating area that serves up very average pizza and pasta. On the whole the dessert was a no go, we found it all exceptionally sweet and the cakes were very dry. The fruit served was excellent on the whole.
Overnattede 7 nætter i september 2023
Svar fra Monica F/ Guest Relations den 21. sep. 2023
Dear Matthew,Thank you for sharing your feedback about your recent stay with us. We greatly value your input as it helps us improve our services and meet the expectations of our guests.We're pleased to hear that you found our hotel to be clean. Cleanliness and guest service are top priorities for us, and we're delighted that we met your expectations in these areas.We apologize for any inconvenience you experienced with the lift situation. Your feedback is important to us, and we will certainly take it into consideration for future improvements.Regarding your room, we apologize for any disappointment you may have had with it not meeting your expectations as a family room. We understand the need for a bathtub when traveling with a baby, and we're sorry that you didn't have the chance to request an available baby bath to help you through.We also apologize for any disruption caused by the evening entertainment area. We understand that peace and quiet are important for a good night's rest, and we appreciate your patience in this matter.Your comments about the food are duly noted, and we will strive to enhance our dining experience to meet the expectations of all our guests. We regret that our Italian restaurant fell short of your expectations, and we will work to provide a more authentic experience in the future.It's wonderful to hear that you and others have appreciated the friendliness of your staff. Hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future since you found our hotel to be modern and noticed that it has been recently renovated.Warm regards,

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent hotel and staff. Well equipped for children
Overnattede 8 nætter i august 2023
Svar fra Marilia G. | Guest Relations den 5. sep. 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soonKind Regards

10/10 Fremragende

Anton

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 8 nætter i august 2023
Svar fra Marilia G. | Guest Relations den 5. sep. 2023
Dear Anton ,Thank you so much for taking the time to leave this excellent rating.Hope to see you again!

10/10 Fremragende

Liliana

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing
It was pleasant stay for all of us
Overnattede 4 nætter i august 2023
Svar fra Monica F/ Guest Relations den 2. sep. 2023
Dear Lilliana,Thank you for sharing your experience and for such a great review!It's amazing to know that you had a pleasant stay.Thank you again for your preference and for being a great guest!Kindest regards

10/10 Fremragende

Sachin

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place for kids, facilities are great, downside are some of bathrooms could be a little brighter and lifts can be take some time.
Overnattede 4 nætter i august 2023
Svar fra Monica F/ Guest Relations den 2. sep. 2023
Dear Sachin,Thank you for sharing your experience at our hotel.We're thrilled to hear that you found our place great for kids and that you were impressed with our facilities. Your feedback about the bathrooms and elevator wait times is valuable to us, and we appreciate your input as we're continuously working to improve our services, we'll certainly take your comments into consideration to make necessary enhancements. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Thank you for choosing our establishment!Kindest regards

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i august 2023
Svar fra Marilia G. | Guest Relations den 29. aug. 2023
Thank You so much, dear Robert We hope to see you again soon!

10/10 Fremragende

Kathryn

Overnattede 7 nætter i august 2023
Svar fra Monica F/ Guest Relations den 20. okt. 2023
Dear Kathryn,Thank you for an amazing review. We are very happy that you enjoyed your holiday at our hotel.We hope to welcome you back for another great stay!Kind regards

8/10 Udmærket

Tiago

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ferias
Bastante agradável. Apenas a confusão habitual de um hotel all included em pleno agosto. Mas boas instalações e um hotel bem localizado.
Overnattede 7 nætter i august 2023
Svar fra Marilia G. | Guest Relations den 29. aug. 2023
Estimado Tiago,Muito obrigada pelas suas palavras e pela preferenciaem nome de toda a equipa , volte sempre!

6/10 Okay

BS

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
OK but not great
We travelled as a family of four and stayed for a week all-inclusive. Positives: - Reception staff very friendly and helpful - Food very good, always available and great selection Negatives: - Hotel very basic and not particularly well kept - Constant waiting at lifts - Loungers always 'reserved' by towels early in the morning, despite signs saying this is not allowed
Overnattede 7 nætter i august 2023
Svar fra Monica F/ Guest Relations den 22. aug. 2023
Dear BS,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you had positive experiences during your stay. Our team at the reception is dedicated to ensuring a warm welcome and helpful service. We're also pleased that you enjoyed the variety and quality of our food offerings.We appreciate your honesty in sharing the areas where you felt improvements could be made. We apologize for any inconvenience you experienced. We're always working to enhance our facilities and provide a comfortable environment for our guests.Thank you again for sharing your thoughts. We hope you'll consider visiting us again in the future and giving us the opportunity to provide an even better experience. Kindest Regards

10/10 Fremragende

Amit

Overnattede 9 nætter i august 2023
Svar fra Monica F/ Guest Relations den 2. sep. 2023
Dear Amit,Thank you for taking the time to give us such a great rate!Thank you for your preference and hope to host you back in the future!Kindest regards

10/10 Fremragende

robert

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing for the kids. High quality.
Overnattede 9 nætter i juli 2023
Svar fra Marilia G. | Guest Relations den 29. aug. 2023
Dear Roberts, Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytimeBest regards

10/10 Fremragende

Yoran

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean hotel with very nice swimming pools. The food is fantastic.
Overnattede 9 nætter i juli 2023
Svar fra Marilia G. | Guest Relations den 29. aug. 2023
Dear Yoran ,Thank you for your positive comments. We're so glad to hear that you enjoyed your stay with us! We hope to see you again soon.Best Regards

8/10 Udmærket

Susie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is lovely, staff are really helpful and friendly. The food choice is really good and there is lots of choice in the main restaurant. There is only really one other restaurant choice as the Brazilian is just a rushed hot mess, but the other choice is fabulous I would rather have gone there twice! The children had so much to do they almost didn’t do everything, shame for the adults though the evenings were a bit more for the kids and we found ourselves just sitting where every we could find a chair as it always seemed too busy everywhere for the amount of guests at the hotel. A tip I would give them is we had lots of sugar free choices for the kids in another place we stayed, which was so good…slushes and things and even we could mix them with alcohol…. Every choice of alcohol here was VERY sweet and all children continually sugar hi, bit crazy. But all in all staff were nice, pool large, food good what’s not to like.
Overnattede 7 nætter i juli 2023

8/10 Udmærket

Gilda

Overnattede 5 nætter i juni 2023
Svar fra Monica F/ Guest Relations den 15. jul. 2023
Dear Gilda,Thank you for sharing your experience at our hotel. Your feedback is key to our success.We are thankful for your visit and hope to welcome you back again in the future.Kindest regards

2/10 Forfærdeligt

Apputhurai

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Arrived to find Room and bathroom not cleaned properly after last guest. Really bad smell in the room and even after leaving the doors open , smell remained the same . Hotel gave option of coming and cleaning room every 2 hours during my stay which I felt was very insulting as the basic standard of cleanliness was not met when I checked in and not sure how cleaning the room every 2 hours will make any difference to the horrid smell which I was expected to ignore ? I had to check out with my child within 30 mins of checking in as could not stay in that condition. Had to sit in the lobby and book another hotel , left in tears. I was advised to speak with Expedia regards to refund and for the Hotel if we stayed or left it’s no loss as we had already fully paid and the room can be booked by another guest . Expedia have advised that hotel management have declined to provide any refund . Cost of hotel was nearly thousand pounds for adult and child for 4 days for a awful room with stench. Basically hotel made nearly a thousand pounds with a empty room with no guests 😢
Overnattede 4 nætter i maj 2023
Svar fra Monica F/ Guest Relations den 10. jun. 2023
Dear Apputhurai,We try to make our guest's stay as comfortable and enjoyable as possible, providing our families with several services that help us with this goal.. Our cleaning team at the hotel is generally excellent. However, I'm sorry to hear that your personal experience did not meet those standards. It's important for us to consistently provide high-quality cleanliness for all guests, and it's unfortunate that this was not the case in your situation. Thank you for bringing this to their attention, and I hope they take appropriate measures to ensure a better experience for future guests.Hoping you had the chance to know our hotel, we all wish all the best to your family and maybe you can give it another try in the future.Yours sincerely

10/10 Fremragende

Alan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i april 2023
Svar fra Guest Relations den 25. maj 2023
Dear Alan,We're happy to see that you had a 5-Star experience at Jupiter Albufeira Hotel. Thank you for sharingBest Regards Marilia G. Guest Relations

6/10 Okay

Storme

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i oktober 2022
Svar fra Guest Relations den 30. okt. 2022
Dear Storme ,Our Guest's opinions and suggestions are very important to us and we promise we will be observing your feedback as a learning process in order to reach our goal which is to please all of our dearest guests. We are always at your disposal if you wish to share more of your experience, Please contact our GR departments Best RegardsMarilia G. Guest Relations

8/10 Udmærket

Rajinder

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i oktober 2022

10/10 Fremragende

Sitsope

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Highly recommend
It was a lovely experience, the food was good, the rooms clean and comfortable and a lovely place for the kids to stay too. I would definitely stay at the Jupiter again.
Overnattede 5 nætter i september 2022

8/10 Udmærket

Edwina

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed at the Jupiter Albufeira Hotel for 12 days in September 2022. The hotel is lovely with a separate pool primarily for adults (no inflatables allowed). The food was plentiful and very good for an all inclusive hotel. The only issue we had was the condition of the carpets which were very stained and not very appealing. Overall a great stay and would recommend to others.
Overnattede 11 nætter i september 2022
Svar fra Guest Relations den 25. sep. 2022
Dear Edwina,Thank you for sharing your opinion with us, we much appreciate it.Providing you with a service with a high level of quality and cordiality and being recognized makes us very proud.Our carpets, although cleaned several times a day, are not able to disguise some stains as a consequence of a very busy season; their replacement is scheduled for this winter 2022.we feel very rewarded since overall you had a great stay.Best RegardsMarilia G Guest Relations

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel for families
Fantastic place for families. All inclusive food and drinks were great.
Overnattede 7 nætter i august 2022
Svar fra Marilia G. | Guest Relations den 25. sep. 2022
Dear Guest,Thank you for your nice words, and for taking the time to share your wonderful experience.Looking forward to welcoming you again soon!Best regards

10/10 Fremragende

Richard

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay, kids loved it!
Overnattede 7 nætter i juli 2022
Svar fra Guest Relations den 10. aug. 2022
Dear Richard, Thank you so much for choosing Júpiter Albufeira for your recent holidays in the Algarve and for sharing your feedback. We're very happy to know that once more we provided a great stay & your kids had a blast, nothing gives us more pleasure. Looking forward to your next visit! Kind Regards, Sofia F. / Guest Relations

10/10 Fremragende

Mayur

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 8 nætter i juli 2022
Svar fra Marilia G. | Guest Relations den 27. jul. 2022
Dear Mayur, Thank you so much for your amazing stars! On Behalf of Jupiter Albufeira Hotel, Thank You! Best Regards Marilia G.| Guest Relations

10/10 Fremragende

Lucy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i juni 2022
Svar fra Marilia G. | Guest Relations den 27. jul. 2022
Dear Lucy! This is a wonderful review, on behalf of the Jupiter Albufeira team, Thank You !

10/10 Fremragende

Herbert, Kirkland

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One of the best family friendly hotels we stayed. All staff super nice and the entertainment team is amazing. Many fun activities throughout the day. The water slides were a big hit and a lot of fun. All you can eat buffet with a good selection. Really fun and entertaining evening shows.
Overnattede 3 nætter i juni 2022

6/10 Okay

Verificeret rejsende

Synes godt om: Service og personale
Good hotel, but not for all.
This hotel is fantastic for families with small children but terrible for young couples and older people without But everything is dominated for those with young children. Slightly concerned with Covid-19 protection at this hotel.
Overnattede 5 nætter i juni 2022
Svar fra Marilia G. | Guest Relations den 12. jun. 2022
Dear Guest, Thank you for your kindness in sharing your opinion. Our hotel is essentially a family hotel, we nevertheless try to create spaces for all those who appreciate a little more peace, whether in our silent swimming pool as well as on our rooftop and in the restaurant á La Carte, and at the Portuguese taberna where you can enjoy a meal in a quieter environment, and in a more personalized space. Our Unit continues to guarantee all security, based on the hygiene and cleanliness of the spaces and areas. Our Guest is sovereign based on respect for the regulations of our National Entities. We thank you once again for sharing and reiterate the pleasure it was to have your preference. Best Regards

10/10 Fremragende

Andrea

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Since last visiting this hotel, the kids disco has moved to a separate area and it felt very disjointed. My only complaint.
Overnattede 7 nætter i maj 2022
Svar fra Guest Relations den 10. jun. 2022
Dear Andrea, Thank you so much for your preference. We created this space in order to bring together all the major night entertainment activities in one area precisely for our guest's comfort, but we appreciate and respect your opinion. We trust you had a great holiday with us & we're looking for your next visit! Thank you. Kind Regards, Sofia F. / Guest Relations

6/10 Okay

Modupe

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Overnattede 4 nætter i april 2022
Svar fra Marilia G. | Guest Relations den 31. aug. 2022
Dear Modupe,Your feedback is highly appreciated and we would be pleased if you could be so kind as to share your comments as well to: rp.albufeira@jupiter hotelgroup.comBest RegardsMarilia G. Guest Relations

10/10 Fremragende

Jeljia

Rejste med familie, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Five star accommodation, food and staff service! We had a great time staying at this hotel and will definitely recommend it to our friends. We think the communication around entertainment could have been improved to maximise everyone’s stay especially for the kids and teens. But overall we enjoyed our stay and wished we could have stayed longer. ☺️
Overnattede 5 nætter i april 2022
Svar fra Guest Relations den 10. jun. 2022
Dear Jeljia, It was a pleasure to have your company, and we're very proud to have your validation of our quality in terms of service, facilities, and team since our main goal is exactly to provide the best experience possible. All of our entertainment programs are displayed at several points in the hotel, but we appreciate and respect your opinion. It's wonderful to know that you would have liked to have stayed longer and will surely return! We will be waiting for you! Thank you very much. Kindest Regards, Sofia F. / Guest Relations

6/10 Okay

Janet

Rejste med familie, Forretningsrejsende
Synes godt om: Overnatningsstedets tilstand og faciliteter
London > Algarve
It was good overall. However, the population is too much in the dinner area: spa I require payment before being use ; the hotel quite suitable for family with children: The stairs are dirty. The spa is quite pricy. April is not period to visit because we had our winter jacket. Lastly it cost €51 for transportation from the airport since the hotel they do not provide airport shuttle as states in facilities!
Overnattede 5 nætter i april 2022
Svar fra Guest Relations den 27. apr. 2022
Dear Janet, We wish you a good evening. Thank you for taking the time to share your review. We’re happy that overall you had a good experience with us. Our SPA is a treatment area with all the services such as several therapists, massage, an aqua circuit, a sauna, Turkish bath... which allows our guests, to choose several possibilities. As advertised we provide a courtesy bus, on a daily basis, for visiting our old town as well to one of our much-appreciated beaches. Our goal is to please all families we're truly content that we were suitable for you Best regards Marilia G./ Guest Relations

10/10 Fremragende

Michael

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a great young family holiday. Staff were really friendly and helpful everywhere, 2 year old loved the outdoor play area and the indoor little soft play. The food was great especially breakfast and dinner with different themed evenings. Pool was cold for our 2 year old but we did travel in March so wasn't expecting to last long in the water!
Overnattede 4 nætter i marts 2022
Svar fra Guest Relations den 10. jun. 2022
Dear Michael, Thank you so much for choosing Júpiter Albufeira Hotel for your recent stay in the Algarve. We are very happy to know that once again our brilliant team provided a vacation so much appreciated as we all strive for it. The weather in March was really quite unstable, but the last days have been much warmer and the pool temperature is now around 25º. It's also a great satisfaction that you loved our food and the daily theme nights, thank you. It will be a great pleasure hosting you back again! Kindest Regards, Sofia F. / Guest Relations

8/10 Udmærket

Ana

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bom para familias
Hotel bom para familias. O almoço e jantar em regime de self service com quantidade mas pouca qualidade.
Overnattede 2 nætter i oktober 2021
Svar fra Marilia G. / Relações Publicas den 24. nov. 2021
Cara Ana Bom dia, Que bom que tirou um pouco do seu tempo para partilhar connosco a sua opinião, sempre muito importante para nós. Proporcionar a todos os nossos hóspedes, férias memoráveis, com conforto e diversão, é o nosso objetivo tudo isto na companhia de toda a família é sem dúvida bastante motivador. Servir-vos bem e agradar a todos Vós será sempre a nossa meta e prometemos continuar a tentar sempre. Jupiter Albufeira Hotel e toda a equipa, aproveita para Vos desejar, um Feliz Natal e Próspero Ano Novo !

10/10 Fremragende

Katie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely friendly staff, very clean everywhere, plenty of food & drink choice for everyone
Overnattede 4 nætter i oktober 2021

6/10 Okay

Carlos

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Tudo incluído, mas...
Quando se reserva um tudo incluído, espera-se que durante a estadia os cartões bancários fiquem sossegados no cofre. No caso deste hotel, e ao contrário do que fizeram crer durante todo o processo de reserva, fomos presenteados na chegada à receção que é tudo incluído mas apenas até às 23h. Estranho é que os bares fecham às 23h45 e, durante estes 45 minutos, paga-se. Isto não faz qualquer espécie de sentido. A simpática mas pouco autónoma responsável pelas relações públicas, informou-nos que eram medidas que tinham ficado por causa da pandemia. O que faz todo o sentido: se pagar não apanha o vírus. Resumidamente: Comida: sem grandes luxos, variedade razoável e qualidade boa. Não compromete. Bebidas: cocktails feitos manualmente sem recurso a misturadoras, o que é uma vantagem. Acomodações: quarto de acordo com as expetativas de um 5 estrelas mas grandes luxos. Bonitos e generosos. Mini-bar vazio. Merecia uns produtos de boas vindas. Limpeza: boa em geral. Equipamentos: genericamente bem tratados e sem problemas. Staff: o melhor deste hotel. Principalmente do restaurante. Estacionamento: na rua. Se quiser estacionamento no hotel paga 9€/dia. Genericamente a estadia foi razoável, estragou o facto do "tudo incluído" ser apenas até às 23h e não ter havido uma tentativa de minimizar o desagrado por parte da RP. Honestamente, apenas regressarei a este hotel caso o valor seja muito mais atrativo que o 3HB CLUB HUMBRIA, o RIU GUARANÁ ou o NAU SALGADOS PALACE.
Overnattede 3 nætter i oktober 2021
Svar fra Marilia G. / Relações Publicas den 13. okt. 2021
Estimado Carlos Lusquinhos, O nosso objetivo enquanto hoteleiros, será poder possibilitar a todos Vós, um serviço de qualidade, com a cordialidade, eficiência e simpatia, que todos os nossos estimados Hóspedes merecem. Obrigado pelo reconhecimento. O s horários dos serviços que proporcionamos são informados no ato de confirmação da reserva e reforçado no momento do check-in, não obstante as nossas mais sinceras desculpas por essa imprecisão. Temos como principio escutar, respeitar as opiniões, e caso houver lugar, colocar em marcha algumas soluções amavelmente partilhadas. Acreditamos ser este um vínculo de confiança que nos diferencia e eleva a qualidade do nosso serviço. Foi um prazer contar com a sua companhia Cumprimentos Marilia G./ Relações Publicas

10/10 Fremragende

Gillian

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Brilliant hotel, great location and fab food
Absolutely brilliant hotel! Family friendly, covid safe and clean. Staff were all super friendly. Rooms were spacious and clean. All inclusive was ridiculously good value for money. Food was top quality with a huge selection, drinks were brilliant too. All inclusive included cocktails. Fab location- close to supermarkets and bars and restaurants. Hotel also offers free shuttle bus to beach/ old town throughout the day. Taxi is only €7-8 if you require to return later.
Overnattede 7 nætter i september 2021

10/10 Fremragende

SHARON

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good quality hotel
Very clean comfortable hotel. Amazing pool. Decent enough food but not what i would rate high quality - we ate out 4 nights of our 7 night stay Ate in the a la carte 1 night and it was lovely, but only 2 chips served with it, dessert however was class. Cocktails all very sugary.
Overnattede 7 nætter i september 2021
Svar fra Marilia G.Guest Relations den 21. sep. 2021
Dear Sharon, Thank you so much for your perfect 10, so generous of you !Thank you for the kind words! We’re so happy your visit to Jupiter Albufeira Hotel, exceed your expectations. We’d love to continue providing the best holydays experience ever to all our customers, Great service to wonderful customers like you. Thank you again! Best regards

10/10 Fremragende

Ricardo

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Surpreendente estadia
Fantástica estadia em família. Muita variedade e qualidade no pequeno almoço. Hotel remodelado com muito bom gosto, quartos espaçosos e insonorizados. Valorizado pelas piscinas e toboggans. A melhorar a limpeza nas escadarias dos toboggans (que não foi feita em todos os dias da minha estadia) e a reparação dos equipamentos de spa, que por serem pagos à parte (alojamento com peq almoço) não deveriam estar desactivados. Bem localizado.
Overnattede 3 nætter i september 2021
Svar fra Marilia G. / Relações Publicas den 16. sep. 2021
Caro Ricardo, Que grande satisfação ao saber que o conforto e a modernidade dos nossos espaços a qualidade e variedade das nossas ofertas , estiveram ao nivel das V/ expetativas. Agradecemos a S/ partilha aproveitando para lhe informar que temos sim o regime BB ( alojamento e pequeno almoço), para todos os que assim o decidirem. A limpeza dos nossos espaços exteriores interiores é feita de forma diária por uma equipa de profissionais que o efetuam após o fecho dos espaços ao final da tarde. prometemos com base na sua exposição estar mais atentos. Todo o Jupiter Albufeira Hotel, foi remodelado , recriando espaços para vos deleitar , e parece que conseguimos! Sempre ao V/ dispor Marilia G./ Relações Publicas

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Correcto
Todo perfecto, menos la ducha… no sé en otras habitaciones, en la nuestra la mampara era insuficiente para ducharse cómodamente. En cada uso inundábamos el piso del baño. Todo lo demás estupendo
Overnattede 2 nætter i september 2021
Svar fra Marilia G. / Relações Publicas den 16. sep. 2021
Jupiter Albufeira Hotel y todo su equipo les agradece por compartir,felicitándose por cumplir con sus expectativas. Afortunadamente, tan pronto como se informó, la situación se resolvió rápidamente, Muchas Gracias.

8/10 Udmærket

Verificeret rejsende

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Na
Overnattede 2 nætter i juni 2019
Svar fra Marilia G./ Guest Relations den 22. aug. 2021
Dear Traveller, Thank you so much for your four stars, we realy appreciate it . On behalf of Jupiter Albufeira Hotel; Thank You ! Warmest regards