Bedømmelser baseret på 976 verificerede anmeldelser
4,5 Rengøring på værelset
4,5 Service og personale
4,4 Værelsets komfort
4,3 Hotellets tilstand
Anmeldelser verificeret af Expedia
af en verificeret rejsende
Opslået 27. maj 2024
Very nice
Kommentar fra Hotelledelsen
28. maj 2024 af Crystal, Hotelledelsen
Thank you for your 5 out of 5 review!
af en verificeret rejsende
Opslået 23. maj 2024
Don’t get our room refreshed after first night we restocked & dumped trash ourselves.
Kommentar fra Hotelledelsen
25. maj 2024 af Holiday Inn Biltmore West , Hotelledelsen
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the housekeeping service during your stay. We appreciate your understanding in restocking and disposing of your trash yourselves. We'll address this matter with our housekeeping team to ensure it doesn't happen again in the future. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to better serve you on your next visit.
af en verificeret rejsende fra Bayside
Opslået 14. maj 2024
Clean and comfortable bad
Kommentar fra Hotelledelsen
14. maj 2024 af Holiday Inn Biltmore West, Hotelledelsen
Thank you for sharing your feedback with us! We're thrilled to hear that you found your stay clean and comfortable. Providing a cozy and spotless environment for our guests is always our top priority. If there's anything specific you particularly enjoyed or any suggestions you have for how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
af en verificeret rejsende fra Bayside
Opslået 13. maj 2024
Beautiful and clean
Kommentar fra Hotelledelsen
14. maj 2024 af Holiday Inn Biltmore West, Hotelledelsen
Thank you for your kind words! We're thrilled to hear that you found our property beautiful and clean. Maintaining a pristine and welcoming environment for our guests is a top priority for us. Your satisfaction means everything to us, and we can't wait to welcome you back for another fantastic stay. If there's anything specific you loved about your experience or any suggestions you have for us, please feel free to share. We look forward to seeing you again soon!
af en verificeret rejsende
Opslået 11. maj 2024
This Holiday Inn is very nice upon walking in, with a beautiful fireplace and unique pool set up, however, the walls are so paper thin, we heard the next door guest’s dog barking at night and early in the morning. We also heard them incessantly coughing, blowing their nose, and possibly throwing up? It was absolutely disgusting.
I was also disheartened to learn that though this was marketed as near the Biltmore, it was actually a 10-15 minute drive away. They were conveniently located off of the interstate, but maybe too convenient because it was not easy getting all the way over three lines for one of the interstate options.
With all of these things considered, it’s surprising that their breakfast does not come included. This is not one of their elite hotels by any means.
The room was pretty standard, but all in all, we would never stay here again.
Kommentar fra Hotelledelsen
14. maj 2024 af Holiday Inn Biltmore West, Hotelledelsen
Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you appreciated the initial impression of our hotel with its beautiful fireplace and unique pool setup. However, we're truly sorry to learn about the noise disturbances you experienced from neighboring guests. Your comfort is important to us, and we apologize for any inconvenience caused.Regarding the location, we apologize if there was any confusion about the proximity to the Biltmore. We understand how important location is for our guests, and we'll ensure that our marketing accurately reflects this in the future.We're also sorry to hear that you were disappointed by the lack of included breakfast and the difficulty in accessing the hotel from the interstate. Your feedback regarding these aspects is valuable to us, and we'll take it into consideration as we strive to improve our services.We sincerely apologize that your overall experience fell short of expectations. We appreciate your feedback, and we'll use it to make necessary improvements to ensure a more enjoyable stay for all our guests. If there's anything else you'd like to discuss or if you have any further feedback, please feel free to reach out to us directly.
af en verificeret rejsende
Opslået 5. maj 2024
My husband and i stay here at least once a year. Always enjoyable!
Kommentar fra Hotelledelsen
6. maj 2024 af Crystal , Hotelledelsen
Thank you for being repeat guests. We hope you always feel like you are coming home. We look forward to seeing you next time!
af en verificeret rejsende
Opslået 3. maj 2024
Everything was great 👍
although the air conditioner was so loud it sounded like there was construction outside the window.
I kept looking out the window to see where the construction was being done until I found out that it was the air conditioner that made this loud noise and sounded like somebody intermittently loading up the truck with cement.
So I called down to the front desk and now apologize for my inaccuracy.
The kitchen accidentally set off the fire alarm and the fire truck showed up, so we all had to wait outside.
Just so you know the fire alarm is extremely loud decibels ,which is necessary and plugged my ears walking down the hallway and stairs to reduce potential auditory damage.
Kommentar fra Hotelledelsen
6. maj 2024 af Crystal, Hotelledelsen
Thank you for staying with us. I am very sorry that your air conditioner was so loud, we will look at that unit. We also apologize about the fire alarm going off, thank you for your patience! We hope to see you again soon!
af en verificeret rejsende
Opslået 22. apr. 2024
Kommentar fra Hotelledelsen
28. maj 2024 af Crystal, Hotelledelsen
Allyson,Thank you for staying with us!
af en verificeret rejsende
Opslået 19. apr. 2024
Check in was easy with plenty of restaurants around to eat
Kommentar fra Hotelledelsen
30. apr. 2024 af Crystal, Hotelledelsen
Thank you for your review. We hope to see you again!
af en verificeret rejsende
Opslået 15. apr. 2024
Kommentar fra Hotelledelsen
30. apr. 2024 af Crystal, Hotelledelsen
Thank you for your 5 out of 5 review!
