Bedømmelser baseret på 108 verificerede anmeldelser
4,5 Rengøring på værelset
4,5 Service og personale
4,4 Værelsets komfort
4,1 Hotellets tilstand
Anmeldelser verificeret af Expedia
af en verificeret rejsende
2 comfortable nights
Opslået 8. nov. 2023 på HotelsI stayed two nights, but did due to an early arrival at 06:00 request an early check-in. The initial information was that this would be a full night payment. This was at check-in time reduced to 1/2.
My stay was very pleasant and relaxed. This was mainly due to the incredible friendly staff. Here I would highlight the security manager, the restaurant staff and the taxi driver. They all did their utmost to ensure that my stay was as comfortable as possible.
The hotel it somewhat old, and could use a bit more maintenance for this reason the price seemed to be in the high end.
Kommentar fra Hotelledelsen
21. nov. 2023 af Mayank Mittal, Hotelledelsen
Dear Andreas,Greetings from Gateway Varkala – IHCL SeleQtions! Thank you so much for visiting Gateway Varkala and taking out time to share your valuable feedback. It gives me great pleasure to read that you had a memorable stay with us and my colleagues dazzled & delighted you.The Gateway Varkala experience is all about people and working together to create beautiful memories for all our guests. I would be happy to share your gracious appreciation with the entire team.We look forward to welcoming you back to your home away from home and assure you of our finest services at all times. Warm regards,Mayank MittalHotel Manager, Gateway Varkala – IHCL SeleQtions
af en verificeret rejsende
Opslået 27. mar. 2024
Spacious hotel with great pool. Very friendly and helpful staff. Very good food - pleasant surprise to find we were half-board. 20 min walk to beach or to Cliff area.
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Opslået 13. feb. 2024
Probally the best place in Varkala.
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Opslået 9. jan. 2024 på Hotels
Staff were friendly and helpful, when we arrived in our room the sheets and towels were dirty which was a let down. but was swiftly resolved
Kommentar fra Hotelledelsen
16. jan. 2024 af Mayank Mittal, Hotelledelsen
Dear Guest,Thank you for your review.Warm regards,Mayank MittalHotel Manager - Gateway Varkala
af en verificeret rejsende
Great place to stay, left with a bitter taste
Opslået 24. nov. 2023 på HotelsAmazing hotel with lovely facilities and good value for money. All staff are welcoming and really polite. The room was spacious and clean and it provides everything you need. In general it is a very good place to stay in varkala and I would recommend anyone to stay here.
Unfortunately the bad points follow:
Firstly, the wifi - considering you are paying a fair amount in relation to other hotels you only get 1 device (unless you pay for premium service, as it states on the wifi sign in page) and it's not accessible everywhere. Not the end of the world but considering other hotels offer unlimited access for free it's not ideal but hey.
Secondly which was frustrating for me and my partner, when it came to check out, they asked us if we had taken anything from the mini bar, we replied "nothing". Upon them insisting on double checking, they informed us there were a few bits missing. There were then numerous phone calls made and we were questioned multiple times to which we insisted we hadn't taken anything. Furthermore to that, this incident was then raised with multiple members of staff who then would carry on questioning us about the mini bar and labelled us with the same reputation. When spending over £300+ in total on this establishment, it seemed very inappropriate to accuse myself and partner of stealing things from a mini bar and unfortunately this is the lasting memory of the hotel.
Kommentar fra Hotelledelsen
29. nov. 2023 af Mayank Mittal, Hotelledelsen
Dear Guest,Greetings from Gateway Varkala – IHCL SeleQtions! Thank you for sparing time and sharing your valuable feedback. It was an absolute pleasure having you stay with us during your visit to Varkala. We regret to note that some of your experiences with the hotel was not up to your expectations. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I am happy to note that you found the services of our Associates, measuring up to your satisfaction. We do look forward to an opportunity to welcome and serve you again. Assuring you of our best services and hospitality.Warm regards,Mayank MittalHotel Manager, Gateway Varkala – IHCL SeleQtions
af en verificeret rejsende fra Rainham
Opslået 21. sep. 2023
Ok for few days, not much to do
Kommentar fra Hotelledelsen
25. sep. 2023 af Mayank Mittal, Hotelledelsen
Dear Ms. Julie,Greetings from Gateway Varkala – IHCL SeleQtions! Thank you so much for visiting Gateway Varkala and taking out time to share your valuable feedback. It gives me great pleasure to read that you had a memorable stay with us and my colleagues dazzled & delighted you.The Gateway Varkala experience is all about people and working together to create beautiful memories for all our guests. I would be happy to share your gracious appreciation with the entire team.We look forward to welcoming you back to your home away from home and assure you of our finest services at all times. Warm regards,Mayank MittalHotel Manager, Gateway Varkala – IHCL SeleQtions
af en verificeret rejsende
great place to stay in Varkala
Opslået 9. sep. 2023 på Hotelsgreat staff and service
great property, peaceful and serine. but the building need updating direct access to beach and v can be an issue if it start raining
Kommentar fra Hotelledelsen
25. sep. 2023 af Mayank Mittal, Hotelledelsen
Dear Mr. JacobGreetings from Gateway Varkala – IHCL SeleQtions! Thank you so much for visiting Gateway Varkala and taking out time to share your valuable feedback. It gives me great pleasure to read that you had a comfortable stay with us.The Gateway Varkala experience is all about people and working together to create beautiful memories for all our guests. We look forward to welcoming you back to your home away from home and assure you of our finest services at all times. Warm regards,Mayank MittalHotel Manager, Gateway Varkala – IHCL SeleQtions
af en verificeret rejsende
Opslået 28. aug. 2023 på Hotels
Kommentar fra Hotelledelsen
25. sep. 2023 af Mayank Mittal, Hotelledelsen
Dear Mr. Arun,Greetings from Gateway Varkala – IHCL SeleQtions! Thank you so much for visiting Gateway Varkala and taking out time to share your valuable feedback. It gives me great pleasure to read that you had a memorable stay with us and my colleagues dazzled & delighted you.The Gateway Varkala experience is all about people and working together to create beautiful memories for all our guests. I would be happy to share your gracious appreciation with the entire team.We look forward to welcoming you back to your home away from home and assure you of our finest services at all times. Warm regards,Mayank MittalHotel Manager, Gateway Varkala – IHCL SeleQtions
af en verificeret rejsende
Opslået 13. maj 2023 på Hotels
The stay was amazing.The most outstanding thing was the friendly and helpful attitude of the staff, all of them. Food was excellent.
Kommentar fra Hotelledelsen
16. jan. 2024 af Mayank Mittal, Hotelledelsen
Dear Guest,Thank you for your review, we look forward to welcoming you back.Warm regards,Mayank MittalHotel ManagerGateway Varkala - IHCL SeleQtions
af en verificeret rejsende
Opslået 6. maj 2023
Kommentar fra Hotelledelsen
16. jan. 2024 af Mayank Mittal, Hotelledelsen
Dear Guest,Thank you for your review, we look forward to welcoming you back.Warm regards,Mayank MittalHotel ManagerGateway Varkala - IHCL SeleQtions
