Great place to stay, left with a bitter taste
Opslået 24. nov. 2023 på Hotels
Amazing hotel with lovely facilities and good value for money. All staff are welcoming and really polite. The room was spacious and clean and it provides everything you need. In general it is a very good place to stay in varkala and I would recommend anyone to stay here.
Unfortunately the bad points follow:
Firstly, the wifi - considering you are paying a fair amount in relation to other hotels you only get 1 device (unless you pay for premium service, as it states on the wifi sign in page) and it's not accessible everywhere. Not the end of the world but considering other hotels offer unlimited access for free it's not ideal but hey.
Secondly which was frustrating for me and my partner, when it came to check out, they asked us if we had taken anything from the mini bar, we replied "nothing". Upon them insisting on double checking, they informed us there were a few bits missing. There were then numerous phone calls made and we were questioned multiple times to which we insisted we hadn't taken anything. Furthermore to that, this incident was then raised with multiple members of staff who then would carry on questioning us about the mini bar and labelled us with the same reputation. When spending over £300+ in total on this establishment, it seemed very inappropriate to accuse myself and partner of stealing things from a mini bar and unfortunately this is the lasting memory of the hotel.
Kommentar fra Hotelledelsen
29. nov. 2023 af Mayank Mittal, Hotelledelsen
Dear Guest,Greetings from Gateway Varkala – IHCL SeleQtions! Thank you for sparing time and sharing your valuable feedback. It was an absolute pleasure having you stay with us during your visit to Varkala. We regret to note that some of your experiences with the hotel was not up to your expectations. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I am happy to note that you found the services of our Associates, measuring up to your satisfaction. We do look forward to an opportunity to welcome and serve you again. Assuring you of our best services and hospitality.Warm regards,Mayank MittalHotel Manager, Gateway Varkala – IHCL SeleQtions