Bedømmelser baseret på 105 verificerede anmeldelser
3,8 Rengøring på værelset
4,0 Service og personale
3,7 Værelsets komfort
3,6 Hotellets tilstand
Anmeldelser verificeret af Expedia
af en verificeret rejsende fra Colma
Opslået 23. dec. 2023
Location is okay ,swimming pool and dining area are good , fantastic service, rooms are clean and spacious, however showers need to be update , as well as telephones , the one in my room wasn't working
af en verificeret rejsende
Opslået 27. nov. 2023
The staff was very nice. Their problem solving skills sucked. They would re-use the towels and when we did ask for new ones they smelled. Breakfast was not that great but it was $7 USD. They did not Give us toilet paper after the first day of arrival. It was great to wake up to pretty birds chirping. WiFi sucked.
af en verificeret rejsende fra Petaluma
Opslået 2. aug. 2023 på Orbitz
Everything is just fine in this hotel . Excellent service, friendly staff, perfect room cleaning service , laundry etc . The only thing I can complain about is the fact that some guests left food trash by the swimming pool and nobody from the hotel looks to notice it, this happened in two different occasion
af en verificeret rejsende
Opslået 31. jul. 2023 på Hotels
af KARISO
Opslået 11. jul. 2017 på Hotels
af Ryo
Opslået 26. maj 2017 på Hotels
ホテル予約時にクレジット番号等入れたが。その際引き落としのためでなく、予約確定のためと言うことであったが、現地でのチェックイン時に、すでに支払いは済んでいると言うことで、結局クレジットから支払われたということであった。このような事前情報の誤りはなくして欲しい。
Kommentar fra Hotelledelsen
29. maj 2017 af Nyoman, Hotelledelsen
Dear Ryo,
I would like to thank you for taking the time to share your experience at Harris Sunset Road. It is always happy to receive feedback.
I will investigate and rectify the problem you have encountered as we strive to continuously improve our services.
Should you at the meantime require further assistance, please let us know.
Sincerely yours,
Nyoman Wirayasa
Anbefalet
for Alleaf en verificeret rejsende
Staying at Harris Hotel - Sunset Road.
Opslået 12. maj 2017
Fordele: Away from rowdy crowds, yet central to everything.
Friendly, helpful staff.
Spotlessly clean. Yummy breakfasts.
The welcome.
Ulemper: My problem - not everyone's!. I have severe Rheumatoid Arthritis - and replaced knees. The steps in the pool are too high - I could not get out.
Sted: Lovely shopping mall close by.
Lovely, interesting local walks.
Open dining just out of the hotel.
Concierge staff will book trips anywhere.
Terrific staff, spotless presentation, delicious breakfasts, and room service. Lovely pool area.
Just perfect! We will be back.
:-D
Kommentar fra Hotelledelsen
19. maj 2017 af Nyoman, Hotelledelsen
Dear Valued Guest,
I would like to thank you for taking the time to share us your experience at Harris Sunset Road. It is always a pleasure to receive positive feedback.
I will share your comments to my staff, as we strive to continuously improve our services and facility.
Should you at the meantime require further assistance, please feel free to let us know.
We look forward to welcoming you back at Harris Sunset Road in the near future.
Harrisly yours,
Nyoman Wirayasa
General Manager
af WATI
Opslået 5. mar. 2017 på Hotels
Pleasant stay the only thing is the location.Have to book for transportation to walk around.Walking distance to Carrefour,that one thing is good.
Kommentar fra Hotelledelsen
8. mar. 2017 af Nyoman, Hotelledelsen
Dear Valued Guest,
I would like to thank you for sharing your experience at Harris Hotel & Residences Sunset Road. It is always a pleasure to receive positive feedback. I will share your comments with our team as we strive to continuously improve our quality and services.
Should you require further assistance, please feel free to let us know.
We are looking forward to welcome you back at Harris Sunset Road in the near future.
Sincerely yours.
Nyoman Wirayasa
General Manager
af en verificeret rejsende
Opslået 27. nov. 2016 på Hotels
Sangat mengecewakan. Chek in baru bisa dilakukan jam 4.30 pm.dgn alasan laundry belum datang !!!.
Kamar mandi banjir setelah di buat mandi. Pada saat komplaint kamar mandi banjir petugas datang 30 mt kemudian itupun sampai di call 3x.
Kommentar fra Hotelledelsen
30. nov. 2016 af General Manager, Hotelledelsen
Dear Valued Guest,
First of all, I would like to thank you for your stay at Harris Sunset Road during your recent holiday in Bali.
We very much appreciate that you have bring your concern and apparently your complaint to our attention.
Your feedback is very valuable to us as we strive to continuously improve our quality and services.
It is goes without saying that we regret to know your dissatisfaction with our services where you check in was not being handle promptly and slow respond from us to your complaint concerning bathroom. This is certainly does not in any way represent the quality of standards we strive for, and indeed customarily maintain at Harris Sunset Road.
Throughout Investigation to Department concern has been made to rectify the problem you encountered. I can assure you that the necessary steps have been taken to avoid such inconvenience in the future.
Once again please accept our sincere apologies for the unfortunate problem occurred.
Should you at the meantime require further assistance, please feel free to let us know and we do hope that you we will give us another change to show and demonstrate our services in the near future.
Sincerely yours,
Nyoman Wirayasa
General Manager
af en verificeret rejsende fra Melbourne, Vic
Facilities are great, but the room was a let down.
Opslået 2. nov. 2016 på WotifPerhaps it was just the room I was in, but my safe and fridge didn't work. There was a small kitchenette, but no cutlery or crockery to use. The bathroom flooded when I showered each time.
Kommentar fra Hotelledelsen
8. nov. 2016 af Nyoman, Hotelledelsen
Dear Trine,
I would like to thank you for your stay at Harris Hotel & Residences Sunset Road.
We very much appreciate that you have shared your experience to us. It is always a pleasure to have a positive feedback, as it will serve as an encouragement to all of our staff to continuously improve our quality and services.
I will rectify the problem you encountered and to ressure that the similar won't be happened again. Should you need any other assistance, please feel free to let us know. We are looking forward to welcome you back Harris Sunset Road in the near future. Sincerely yours, Nyoman Wirayasa General Manager
