I really don't understand how they rated this hotel as 4 stars ?
No customer service at all
Room is really in bad conditions
No water or mini bar inside the room
Bath and toilet are not togather and shower tap not working.
The bed no comfy at all
So much noice from the motorway
Breakfast is really bad and not so many vagitrain options there, breakfast was full of pork.
I'm very sad and disappointed
Kommentar fra Hotelledelsen
13. jan. 2019 af Adele, Hotelledelsen
Thank you for taking the time to provide us with your feedback following your recent visit to our Hotel Rezidence Emmy.
I was sorry to learn that we did not meet your expectations on this visit, especially as it relates to the service, breakfast and rooms.
First of all, our hotel is a definitely a four star hotel with proper international certification, usually are our guests really satisfied with our rooms and our breakfast.
I can assure you that our showers are working. If you wish to have a minibar then you have to book our business rooms. Furthermore, we have many different options at breakfast not just pork, but if you have some special dietary requirements then you have to let us know in advance. Bacon and sausages at the breakfast are for sure pork which is absolutely normal, however nobody is forcing you to eat it. You can choose eggs, cheese, sweet pastry, bread and so on ... many different options..
Nevertheless, I sincerely hope you had a great time in Prague and we would be delighted to welcome you back. Once again thank you for taking the time to write a review and for choosing Hotel Rezidence Emmy.
Have a nice Thursday.
Adela W, Sales&Marketing Manager