Serious thoughts about GOLDEN TULIP HOTEL
Opslået 25. jul. 2019 på Hotels
This Hotel is a miserable excuse of a hotel. Yes, the pool was nice. The service was NOT consistently good. The hotel and city does not accept your credit cards. They want cash, and thieves and beggars are everywhere. This hotel is NOT safe. I saw a violent, out of control customer at counter. No security staff came to help until I summoned them to front desk. Female guests sexually harrassed by man in car at front drive. I summoned security officers, who did nothing. Supervisor security officer said that crime and harrassment, bad behavior of men in surrounding area, not hotel property, was not their concern. Security officers across, at store, begged for money, harrassed us, and acted crazy. Men loitered at surrounding area. If you dare go, take cash, convert it to Nigerian money- because the cards are next accepted much of the time. Be careful of your money, your family, your life. Because this hotel does not care (although they will will create a mirage of safety). Also, the water is light brown.
Kommentar fra Hotelledelsen
25. jul. 2019 af Paul, Hotelledelsen
Dear Patricia, We thank you for the feedback received. Investigations reveals that your master-card was declined after several attempt to get authorization. And you were given options for other card payment or by cash, which you declined. Our hotel isn't the way you have painted it to be. Issues you experienced at the shopping mall are not dealt with at the hotel as they are separate entities. Though they've reported to the Mall Mgt.
However, we do still believe our service is to make our guests happier to have a memorable stay at the hotel and we are open to that and hopefully still await to receive you and am sure it will be a different experience altogether.