Opslået 4. sep. 2022
Pros
- Very friendly, helpful staff
- Private beach with shuttle
- Always seemed to be sun lounger availability
- Crepes were yum and available till late
- Water slides and inflatable water park on beach (15 euro for day) hit with kids
- Clean, eco friendly, hand sanitisers around
- Small games room (chargeable)
- I enjoyed the food
Cons
- Smallest Mitsis (of four) I've visited - really only 1 main freshwater, outdoor pool for everyone, one indoor restaurant and less selection of foods/bookable restaurants
- Room only had view of brick wall from balcony door
- Not enough information given at check-in - no map, details of meal times, access to facilities in other nearby hotels, how to get beach towels, wifi access - had to ask for this basic info everytime
- Nothing in mini bar unless you happened to be around when delivery happened in the morning
- Have to reserve gym use in another hotel
- One restaurant staff a bit grumpy when he delivered the wrong order and insisted he hadn't and then objected to us taking clean forks from a nearby, made-up table without asking him first; he was likely to be very tired as we arrived late towards end of his shift
-Animation team not very visible or engaging for kids, not a lot for teens to do
- Long walk up steep hill to hotel if you miss shuttle or it doesn't turn up at time expected!
Kommentar fra Hotelledelsen
4. sep. 2022 af G.M, Hotelledelsen
Dear Matilda,Thank you very much for spending your holidays here with us and we are sorry to see that this didn't go as well as expected. It is a pitty to see that information that is clearly mentioned on our website and hotel's description were not considered while booking as this would help you knowing what to expect. If for example a Mountain view room was booked then this is what we would allocate. Still if the view from your room was not what you expected we could have looked into it if only we knew. The salt water pools and the only one indoors restaurant are clearly mentioned and should be expected since the time of booking. We are happy to now that you enjoyed our beach, the varied and tasty food, our crystal clear sea and our staff looked after you so well. We would be delighted to welcome you back again soon and we are at your disposal for anything you need anytime. Best Regards,Antonios PizaniasG.Manager