Bedømmelser baseret på 87 verificerede anmeldelser
4,5 Rengøring på værelset
4,5 Service og personale
4,3 Værelsets komfort
4,3 Hotellets tilstand
Anmeldelser verificeret af Expedia
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Opslået 10. sep. 2023
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Bon séjour
Opslået 20. jul. 2023 på HotelsChambre spacieuse, propre mais mériterai une finition plus soignée et un rafraîchissement correct de la salle de bain, dommage qu'il ait encore des rideau de douche (niveau hygiène moyen). Matelas pas top.
Personnel correct mais parle majoritairement anglais même à la réception.
Petit buffet pas varié mais bonne cuisine. La salle du restaurant est trop petite par rapport au nombre de vacanciers.
Kommentar fra Hotelledelsen
20. jul. 2023 af Miltos Divanis, Hotelledelsen
Dear guestWe would like to thank you for visiting Mitsis Family Village and for the time you spent for your review. We apologize for any inconvenience, considering the room maintenance, and we take very seriously your comments about the variety of our buffet.We would love to see you back in the future, and give us the opportunity to provide even better services.We appreciate your feedback and we thank you for sharing your experience from your recent stay.Best regardsMiltos DivanisGen, Manager
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Opslået 16. jun. 2023
The staff was extremely friendly, from the front desk, to the restaurant, to the bars, to the room attendents. All were amazing.
The rooms were clean and view was exceptional.
However, could use some updating.
Kommentar fra Hotelledelsen
17. jun. 2023 af Miltos Divanis, Hotelledelsen
Dear ShirleyThank you for staying in our resort, and the time you spent for your review.We are all thrilled with your warm and kind words about our staff, and I have to inform you that according to our plans the hotel is going to be totally renovated in 2026.We are always at your disposal and looking forward to seeing you back.Best regardsMiltos DivanisGen. Manager
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Opslået 12. maj 2023 på Hotels
Kommentar fra Hotelledelsen
13. maj 2023 af Miltos Divanis, Hotelledelsen
Dear guestThank you very much for spending your holidays in Mitsis Family Village. We hope you had a nice stay and hopefully to see you back.The Management and the Personnel of Mitsis Family Village thank you for your stay and your rate.Feel comfortable to contact us and we will be always at your disposal.Best regardsMiltos DivanisGen. Manager
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Opslået 4. apr. 2023
immer wieder gern.
Kommentar fra Hotelledelsen
13. maj 2023 af Miltos Divanis, Hotelledelsen
Dear guestThank you very much for spending time for the review and your honest and kind words.We feel very glad and proud, that we succeed to provide you the holidays that you were expecting and even more.We will be always happy to see you back and once more to do our best for your stay.Always at your disposal for anything we can do for you and your familyBest regardsMiltos DivanisGen. Manager
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Opslået 4. sep. 2022
Pros
- Very friendly, helpful staff
- Private beach with shuttle
- Always seemed to be sun lounger availability
- Crepes were yum and available till late
- Water slides and inflatable water park on beach (15 euro for day) hit with kids
- Clean, eco friendly, hand sanitisers around
- Small games room (chargeable)
- I enjoyed the food
Cons
- Smallest Mitsis (of four) I've visited - really only 1 main freshwater, outdoor pool for everyone, one indoor restaurant and less selection of foods/bookable restaurants
- Room only had view of brick wall from balcony door
- Not enough information given at check-in - no map, details of meal times, access to facilities in other nearby hotels, how to get beach towels, wifi access - had to ask for this basic info everytime
- Nothing in mini bar unless you happened to be around when delivery happened in the morning
- Have to reserve gym use in another hotel
- One restaurant staff a bit grumpy when he delivered the wrong order and insisted he hadn't and then objected to us taking clean forks from a nearby, made-up table without asking him first; he was likely to be very tired as we arrived late towards end of his shift
-Animation team not very visible or engaging for kids, not a lot for teens to do
- Long walk up steep hill to hotel if you miss shuttle or it doesn't turn up at time expected!
Kommentar fra Hotelledelsen
4. sep. 2022 af G.M, Hotelledelsen
Dear Matilda,Thank you very much for spending your holidays here with us and we are sorry to see that this didn't go as well as expected. It is a pitty to see that information that is clearly mentioned on our website and hotel's description were not considered while booking as this would help you knowing what to expect. If for example a Mountain view room was booked then this is what we would allocate. Still if the view from your room was not what you expected we could have looked into it if only we knew. The salt water pools and the only one indoors restaurant are clearly mentioned and should be expected since the time of booking. We are happy to now that you enjoyed our beach, the varied and tasty food, our crystal clear sea and our staff looked after you so well. We would be delighted to welcome you back again soon and we are at your disposal for anything you need anytime. Best Regards,Antonios PizaniasG.Manager
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Opslået 3. jul. 2022 på Hotels
Kommentar fra Hotelledelsen
10. jul. 2022 af G.M, Hotelledelsen
Dear Guest,
Thank you very much for staying with us and we are very sorry to receive your so low rating. We would be gratefull if you had given us some reasons about it as this would be a chance for us to improve and offer our guests higher quality experiences.
We hope to have the chance of making it right for you in one of your next visits in Kos.
Best Regards,
Antonios Pizanias
G.Manager
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Opslået 27. maj 2022
Staff were super friendly and nothing was too much trouble.
It was a very laid back a relaxing stay and just what we were hoping for.
Just stunning!
Kommentar fra Hotelledelsen
12. jun. 2022 af G.M, Hotelledelsen
Dear Hannah,
Thank you ever so much for choosing the Mitsis Family Village for your holidays this year and we are all so happy to know that you enjoyed it so much.
It feels great to know that our efforts met and exceeded your expectations and we promise to make it even better next time.
We hope to welcome you back anytime soon and we are at your disposal for anything you need anytime.
Best Regards,
Antonios Pizanias
G.Manager
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ΗΤΑΝ ΤΕΛΕΙΑ ΟΛΑ ΚΑΙ ΕΜΕΙΝΑ ΠΟΛΥ ΕΥΧΑΡΙΣΤΗΜΕΝΟΣ
Opslået 10. maj 2022 på HotelsKommentar fra Hotelledelsen
12. jun. 2022 af G.M, Hotelledelsen
Αγαπητέ επισκέπτη,
Ευχαριστούμε πολύ για την Υψηλη αξιολόγηση και τα καλά σας λόγια για τις εγκαταστάσεις και την εξυπηρέτηση που σας προσφέραμε.
Θα ήταν μεγάλη μας χαρά να σας καλωσορίσουμε εκ νέου στις εγκαταστάσεις μας και να σας χαρίσουμε αξέχαστες στιγμές χαλάρωσης.
Με εκτίμηση,
Πιζάνιας Αντώνιος ,
Γ.Διευθυντής
af en verificeret rejsende
Opslået 6. nov. 2021
Das Hotel ist sehr bemüht alle Wünsche der Gäste zu erfüllen!
Kann man nur empfehlen 👍
