Bedømmelser baseret på 972 verificerede anmeldelser
4,7 Rengøring på værelset
4,6 Service og personale
4,7 Værelsets komfort
4,6 Hotellets tilstand
Anmeldelser verificeret af Expedia
af en verificeret rejsende
Opslået 30. apr. 2024
The hotel was great. It was odd to have to pay for parking.
Kommentar fra Hotelledelsen
30. apr. 2024 af Hilton Garden Inn Charlotte Airport Management, Hotelledelsen
Dear wyndie, Thank you for sharing your comments about your recent stay with us! We are glad you enjoyed your overall stay and liked our beautiful hotel. However, we regret any disappointment about the parking fees; everything we do aims to make our guests feel comfortable and have a relaxing experience. Thank you for choosing Hilton Garden Inn Charlotte Airport during your time in the city. It was a pleasure having you, and we hope to see you again on your next visit to the area.Sincerely,Hilton Garden Inn Charlotte Airport Management
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Opslået 24. apr. 2024
The place lives to our expectation
Kommentar fra Hotelledelsen
24. apr. 2024 af Hilton Garden Inn Charlotte Airport Management, Hotelledelsen
Dear HAO, Thank you for choosing Hilton Garden Inn Charlotte Airport. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management
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Opslået 23. apr. 2024
We liked the convenience of the shuttle service and helpful nature of the staff at check in. What we didn’t like was the non-interactive staff that at the time of check-out at 4:45am in the morning
Kommentar fra Hotelledelsen
24. apr. 2024 af Hilton Garden Inn Charlotte Airport Management, Hotelledelsen
Dear Ormanic, Thank you for sharing your review. We are pleased you enjoyed your overall stay, liked our shuttle service, and had a great check-in experience. It is our pleasure to ensure a hassle-free and welcoming start to your stay. However, we apologize for any disappointment you experienced at check-out. Our focus is on thoughtful and seamless hospitality; therefore, we are disappointed we did not meet these expectations. We would love to welcome you back and show you our commitment to providing exceptional experiences. We look forward to your next stay.Sincerely,Hilton Garden Inn Charlotte Airport Management
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Opslået 23. apr. 2024
Kommentar fra Hotelledelsen
24. apr. 2024 af Hilton Garden Inn Charlotte Airport Management, Hotelledelsen
Dear jeff, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Hilton Garden Inn Charlotte Airport. We look forward to your return and wish you all the best with your future travels.Sincerely,Hilton Garden Inn Charlotte Airport Management
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Opslået 22. apr. 2024
Very clean friendly staff
Kommentar fra Hotelledelsen
22. apr. 2024 af L Washington, Hotelledelsen
Thank you for staying with us!
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Opslået 22. apr. 2024
I love staying at the Hilton everywhere we go. This trip we were on the fifth floor and the bed was extremely over used. Very noisey even to sit on. But overall it was a nice stay.
Kommentar fra Hotelledelsen
23. apr. 2024 af Hilton Garden Inn Charlotte Airport Management, Hotelledelsen
Dear Akiera, We appreciate your loyalty to our brand and thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay. We were pleased to read that you enjoyed your overall stay, but we apologize for the issues you encountered with the bed in your room and for the inconvenience this caused. We appreciate you bringing these to our attention. We will address this with our respective team for further improvements.We are grateful for your patience, and we hope you will come back for the perfect visit you deserve on your next to the area.Sincerely,Hilton Garden Inn Charlotte Airport Management
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Opslået 21. apr. 2024
Parking is $11 per night. Not that it’s a big deal, just seems petty. You can just pay the parking fee at the desk. You have to signup on some app. I’ll never use this place again.
Kommentar fra Hotelledelsen
23. apr. 2024 af Hilton Garden Inn Charlotte Airport Management, Hotelledelsen
Dear Patricia, Thank you for the generous review of your recent stay at the Hilton Garden Inn Charlotte Airport! However, we truly regret any inconvenience caused by our parking fees. Guest satisfaction is our primary concern, and we're continually working to enhance our offerings. Your comments are invaluable in this process. It was a pleasure having you as our guest, and we hope you will give us another opportunity to provide you with a better experience. Sincerely, Hilton Garden Inn Charlotte Airport Management
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Opslået 21. apr. 2024
Nice property. Well taken care of. Staff very nice although front desk was understaffed and a little abrupt. For me a frequent travelled the value wasn’t there. Very high end for a quick overnight stay and they charge daily rate to park your car. They do have a shuttle, however drive to the airport on your own is 8 minutes. Shuttle takes 15 and leaves every 30. Won’t stay here again unless I have a multi day conference.
Kommentar fra Hotelledelsen
21. apr. 2024 af Hilton Garden Inn Charlotte Airport Management, Hotelledelsen
Dear Jane, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests and grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hilton Garden Inn Charlotte Airport Management
af en verificeret rejsende fra Falmouth
Opslået 20. apr. 2024
Easy to book. Staff very kind and helpful
Kommentar fra Hotelledelsen
20. apr. 2024 af Hilton Garden Inn Charlotte Airport Management, Hotelledelsen
Dear Cheryl, Thank you for the excellent review, most notably the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hilton Garden Inn Charlotte Airport!Sincerely,Hilton Garden Inn Charlotte Airport Management
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Opslået 15. apr. 2024
This hotel is awesome for the price! They accommodated an early check-in around 1pm for us, and texted me within 10 mins of going to the room to ensure everything was good for us. I've never had that before. The room was super clean and fully stocked. The mattress was on the firmer side, which I loved but my partner didn't love as much. Checkout is 12pm - I've always had to checkout earlier so I enjoyed that a lot too. The front desk staff were friendly, and made sure we knew their names and greeted us each time we walked by. They also have a large selection in their shop for snacks, drinks (including alcohol), microwavable food, etc. Overall, highly recommend!
Kommentar fra Hotelledelsen
16. apr. 2024 af Hilton Garden Inn Charlotte Airport Management, Hotelledelsen
Dear Brandy, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay and for recommending us to fellow travelers. We're thrilled to receive compliments about our hotel and staff. We're overjoyed to hear that our associates exceeded your expectations with their superb service and friendly demeanor. It's also wonderful to know that you liked our spotless room, amenities, and on-site shop. While we are glad the comforts of the mattress met your expectations, we regret knowing it was not as satisfactory for your husband. We appreciate your observations, as we always want to know how we can enhance our guests' satisfaction. We hope to have the pleasure of accommodating you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management
