Bedømmelser baseret på 3.080 verificerede anmeldelser
4,6 Rengøring på værelset
4,6 Service og personale
4,5 Værelsets komfort
4,4 Hotellets tilstand
Anmeldelser verificeret af Expedia
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Lovely
Opslået 3. jun. 2022 på HotelsSuper nice hotel, that had it all.
Kommentar fra Hotelledelsen
13. jun. 2022 af Sergio Valencia, General Manager, Hotelledelsen
Thank you for choosing Fiesta Americana Condesa Cancun as host for your vacation, we highly appreciate your preference and the time you have taken to score your experience.
Hopefully, you will consider us as host for your next vacation, we will be more than happy to welcome you back.
Best regards.
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Opslået 25. apr. 2024
I want come back again!
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Opslået 25. apr. 2024
It was a great time but if they can add some Indian menu & vegetarian menu will be great.
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Opslået 25. apr. 2024
Beautiful property and the staff is amazing.
Kommentar fra Hotelledelsen
25. apr. 2024 af Sergio Valencia, General Manager, Hotelledelsen
We're thrilled to hear that you found our property beautiful and our staff amazing, Guy! Thank you for taking the time to share your experience with us. We strive to create memorable stays for all our guests, and it's wonderful to know that we succeeded during your visit. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future! Best regards!
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Opslået 25. apr. 2024
It has been our 3rd time back to this hotel.
Pros: Friendly and helpful staff, great food choices, plenty activities for kids and teenagers.
Cons: The rooms need update; they are somewhat worn out. Night time entertainment needs improvement.
Would come back again; overall, it was a great stay.
Kommentar fra Hotelledelsen
25. apr. 2024 af Sergio Valencia, General Manager, Hotelledelsen
Thank you for choosing to stay with us for the third time, Anna! We're delighted to hear that you enjoyed our friendly staff, delicious food options, and the variety of activities available for kids and teenagers. Your feedback regarding the rooms and nighttime entertainment is duly noted, and we appreciate your constructive criticism. We'll work on addressing these areas to ensure an even better experience for your next visit. Looking forward to welcoming you back again soon! Warm regards!
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Opslået 24. apr. 2024
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Opslået 24. apr. 2024
After staying in 6 different hotel around cancun and PDC the Fiesta Americana Condesa was about average but the price was higher than most. I thought a high price would have more to offer or better food or something for the extra money, but I only feel like I got less. Too much of this hotel is for members only or have an extra cost, most of the Cabanas were empty the entire week my son and I were there and we were told they were for members only or we would have to pay for them, also large portions of the hotel were closed for several hours Friday and Saturday due to private weddings. The best thing about this hotel is the employees, a lot of them were extremely helpful and kind. Overall I don't think my family will return to this hotel due to not enough value for the price.
Kommentar fra Hotelledelsen
24. apr. 2024 af Sergio Valencia, General Manager, Hotelledelsen
Thank you for sharing your experience with us, and we appreciate your feedback, Megan. We're glad to hear that you found our employees to be helpful and kind during your stay. However, we're sorry to hear that you felt the value for the price was not up to your expectations. We strive to provide our guests with a memorable experience, and we regret if we fell short in your case. Your comments regarding the availability of certain amenities and the impact of private events are duly noted, and we will review them to see how we can improve. We hope you'll consider giving us another chance in the future to provide you with a more satisfying experience. Sincerely,
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Opslået 24. apr. 2024
My husband and I really loved the hotel. The food was very tasty and the staff was very friendly and they went above and beyond to insure we had a good stay. Definitely recommend this hotel.
Kommentar fra Hotelledelsen
24. apr. 2024 af Sergio Valencia, General Manager, Hotelledelsen
Thank you for sharing your experience with us, Ingrid! We're thrilled to hear that you and your husband enjoyed your stay at our hotel. It's wonderful to know that you found the food tasty and that our staff provided excellent service throughout your visit. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay in the future. Warm regards!
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Opslået 23. apr. 2024
Kommentar fra Hotelledelsen
25. apr. 2024 af Sergio Valencia, General Manager, Hotelledelsen
Thank you for your positive rating, Barbara! We're thrilled to see that you had a great experience during your stay. If you have any additional feedback or suggestions for us, please don't hesitate to reach out. We're always looking for ways to improve and enhance our guests' experiences. Warm regards!
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Opslået 22. apr. 2024
There is nothing to play and nothing to eat. It's a waste of money and time
Kommentar fra Hotelledelsen
22. apr. 2024 af Sergio Valencia, General Manager, Hotelledelsen
We're truly sorry to hear about your disappointing experience, Chiwook. Your feedback is valuable to us, and we take it seriously. We apologize for not meeting your expectations regarding the amenities and dining options. We'll make sure to address these concerns internally to improve our offerings for future guests. If there's anything specific you'd like to share with us to help us better understand your experience, please feel free to reach out. We appreciate your feedback and hope for the opportunity to make it right for you in the future. Sincerely,
