DO NOT BOOK! The pictures are not a true representation of this hotel. It is dirty, old (falling apart), everything is at the lowest quality this is not a three star hotel. Room was horrid - thin and cheap pillow, shower that is either too hot or too cold (my young son burnt himself), overcrowded ski area that smells vile and not cleaned well. The staff don’t care or tell you there’s nothing they can do. The biggest regret of our family holiday was to book this place!
Kommentar fra Hotelledelsen
7. apr. 2024 af Julie, Service Relation Clients Belambra, Hotelledelsen
Dear Philip,Thank you for taking the time to review your stay.It is with regret that we read your comments regarding your experience. We are saddened to hear that the hotel did not meet the expectations set by the images online. Our aim is to provide accommodations that reflect the quality and comfort advertised.We are concerned to learn of your remarks on the upkeep of the hotel. Please be assured that we regularly maintain our facilities, and cleanliness is of utmost importance to us. It is disappointing to hear that this was not evident during your visit.Hearing that your room did not provide the comfort expected is troubling, and we are especially sorry to hear of the shower temperature issue that affected your son. Our guest's safety is a priority, and we typically ensure that all amenities are in proper working order.We apologize if the ski area did not present itself well during your stay. Our staff is trained to maintain a welcoming and clean environment for all our guests to enjoy their winter sports activities.Your feedback regarding the service from our staff is particularly concerning. We pride ourselves on our team's dedication to guest satisfaction, and it is disappointing to hear that you felt this was lacking.Please know that we truly value all guest feedback as it provides us with the opportunity to continually assess and improve our services.We hope to welcome you for a better experience in one of our 58 holiday clubs in France. With kind regards,Julie, Service Relation Clients Belambra