Wellington Arch

One woman at the front desk was most helpful in finding a restaurant, getting us directions and securing a cab for our flight home. Very friendly and helpful! We received a call when the cab arrived early and an inquiry about help with luggage. Check in was efficient but required me to retrieve my suitcase to produce my passport as identification.

Well-located property in that it is close to Earl's Court Station. I knew the room would be small, but it is tiny. Nowhere to sit, nowhere to store suitcases. Room & bathroom were clean. Got stuck in the elevator on multiple rides up, even once with a staff member with me (who came to assess problem in the room). To my knowledge, elevator didn't get fixed. There are mini-splits in the room but ours did not work properly and the room was overly warm, at all hours. Asked for assistance multiple times and from multiple staff -- long story short, it was never fixed. We left early on the third day b/c we couldn't bear another hot minute in that tiny, stuffy room. Staff was nice but clearly not empowered to resolve issues as I was told multiple times I would have to speak to the manager to resolve my issue or question, who oddly, was never available to talk to when I requested to do so. Upon checking out early, I asked the front desk staffer if it was usual to have issues and not have the availability to talk to a manager and he simply replied "yes". At least he was honest...

Needs updating but would stay here again.