Whale Museum

I commend you on the inviting atmosphere and thoughtful layout of the lobby and floors, with comfortable seating enhancing the overall experience. However, I faced some inconveniences during my stay. The lack of an iron and ironing board was inconvenient, as I was informed that this was due to fire hazard policies. While I understand safety regulations, I believe these amenities would improve guest satisfaction. Additionally, clean towels were not provided during housekeeping, and one of the washcloths I used was not replaced. My daughter’s washcloth was left hanging by the bathtub. Having replacements available would ensure guests have what they need. The complimentary breakfast was limited, with the potatoes never served warm or hot. It's important to ensure that meals are enjoyable for guests. Lastly, I attempted multiple times to book spa services but found the spa unattended, with no indication of when someone would be available. Thank you for considering my feedback.

The staff was incredibly helpful and friendly. I loved the beautiful flowers throughout the property. The breakfast was always delicious with happy friendly servers.

We have stayed at the Pestana Lido every time visiting Madeira. It has the best location, wonderful staff and excellent food and drinks. You are literally surrounded by amazing ocean views from every room. We love the personal service due to its smaller size hotel.