Udendørsområde

Anmeldelser af The Westin Harbour Castle, Toronto

4 out of 5
The Westin Harbour Castle, Toronto
1 Harbour Sq, Toronto, ON

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 1069 af i alt 1980 anmeldelser" "
Bedømmelse på 8 − Udmærket. 462 af i alt 1980 anmeldelser" "
Bedømmelse på 6 − Okay. 193 af i alt 1980 anmeldelser" "
Bedømmelse på 4 − Dårligt. 135 af i alt 1980 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 121 af i alt 1980 anmeldelser" "

8,6/10

Rengøring

8,8/10

Service og personale

8,2/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 1 nat i december 2023
Svar fra Westin Harbour Castle den 22. dec. 2023
Thank you for your feedback. We will use it as an opportunity to improve

10/10 Fremragende

Hannah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i december 2021
Svar fra FO Team den 5. jan. 2022
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

6/10 Okay

Grace

Rejste med partner
lots of customers were helped before us even though we had been waiting in line. We are young, early twenties and all patrons assisted and cut in front of us were 45 years of age.
Overnattede 1 nat i marts 2024
Svar fra GENERAL MANAGER den 29. mar. 2024
Dear Grace, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Be Well,Mirza Zafar,Director of Food and Beverage

6/10 Okay

Mark

Rejste med partner
Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
check in was confusing, they ask you to do the online check in so its quick to get your keys when you arrive. I do the online check in only to wait in a huge line with others that did not do the online check in. what is the point of going through the steps if you are making me wait anyway
Overnattede 1 nat i marts 2024
Svar fra Jennifer den 29. mar. 2024
Hello there,I'm incredibly sorry to hear about the experience you were on the receiving end of at our property. Please accept my sincerest apologies for the miss in information that was provided you. I will ensure our team is up to date with all online check in information so this does not happen again. Please let us know if there is anything further we can assist you with at this time. Be Well.

10/10 Fremragende

Tara

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were so friendly and kind . Hotel room was so nice with a beautiful view and so clean !
Overnattede 1 nat i marts 2024
Svar fra FO Team den 26. mar. 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

10/10 Fremragende

Joe

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Didn't like to have to park oversized truck in underground parking lot off site. Oversized vehicle parking at site was full.
Overnattede 2 nætter i marts 2024
Svar fra FO Team den 26. mar. 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

10/10 Fremragende

Marceline

Great!
Overnattede 1 nat i marts 2024
Svar fra bin den 25. mar. 2024
Dear GuestThank you for your kind review. We appreciate your valued and continued patronage.be wellbin

6/10 Okay

benny

Synes godt om: Rengøring
Overnattede 1 nat i marts 2024
Svar fra GENERAL MANAGER den 26. mar. 2024
Dear Benny, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Be Well,Mirza Zafar,Director of Food and Beverage

8/10 Udmærket

Lisa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient location We had a nice water view room Staff was friendly Only complaint would be not enough parking not even valet parking was available
Overnattede 1 nat i marts 2024
Svar fra Miguel V. den 25. mar. 2024
Thank you very much for your review. We hope to see you again at The Westin Harbour Castle. Have a good night!

10/10 Fremragende

Gise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra bin den 25. mar. 2024
Dear GuestThank you for your kind reviewWe appreciate your valued and continued patronagebe wellbin

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice stay!
Overnattede 2 nætter i marts 2024
Svar fra Miguel V. den 25. mar. 2024
Thank you very much for your review. We hope to see you again at The Westin Harbour Castle. Have a good night!

10/10 Fremragende

Cindy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra bin den 25. mar. 2024
Dear GuestThank you for your kind review. We appreciate your valued and continued patronage.be wellbin

2/10 Forfærdeligt

Denise

Arrived to check in at approximately 4pm. We were advised there was no room available for us even though check in begins at 3pm. We were offered a room with 1 king size bed but since we were travelling with two children that wasn’t even an option. We were also advised their parking lot was full and to seek parking elsewhere. Not comfortable with our vehicle being off site in a lot and the inconvenience of not having our room ready (we had an event we needed to get ready for) we decided to cancel our reservation in its entirety. This is not the first time we’ve been disappointed by this hotel. We opted to try and stay here again only for its location. We will not be visiting this hotel again. We were able to find a room quickly at a neighbouring hotel with parking and an available room for a lower rate.
Overnattede 1 nat i marts 2024
Svar fra FO Team den 24. mar. 2024
Thank you very much for your review - we are sorry to learn about your disappointment and sincerely apologize for the shortfall in service We appreciate your valued patronage

2/10 Forfærdeligt

Maija

Synes ikke om: Service og personale
Room was not ready for over an hour and a half after committed check in, staff committed a credit that was never applied, debit deposit was only provided back in cash, dismissive staff
Overnattede 1 nat i marts 2024
Svar fra Miguel V. den 19. mar. 2024
Thank you for your feedback. We will use this information as an opportunity to be better and learn. We hope you have a great day.

6/10 Okay

Valarie

Rejste med familie
The location of our stay was convenient for us. The cleanliness of our room was ok. Lots of finger prints and dust everywhere. Even a black smudge on the inside of the bathroom door below the handle due to a high traffic area. The staff were super friendly however.
Overnattede 1 nat i marts 2024
Svar fra FO Team den 18. mar. 2024
Thank you very much for your review - we are sorry to learn about your disappointment and sincerely apologize for the shortfall in service

10/10 Fremragende

Wilma

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was exceptional.
Overnattede 1 nat i marts 2024
Svar fra bin den 15. mar. 2024
Dear GuestThank you for your kind review. We do appreciate your loyal and continued patronageWarmest regardsbe well

8/10 Udmærket

Andrew

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It’s conveniently located but we found a few minor problems. There was still someone’s food left in our mini fridge and no hand soap on the washroom.
Overnattede 1 nat i marts 2024
Svar fra Jennifer den 15. mar. 2024
We're so glad you enjoyed your stay with us! Though, I'm incredibly sorry to hear about the shortcomings you have experienced at our property. Please allow me the opportunity to follow up with our Housekeeping leadership team in order to investigate accordingly. We do hope to have the opportunity to host you again when your travels bring you back to the area!

10/10 Fremragende

Stephanie

Rejste med partner
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Everything was amazing
Overnattede 1 nat i marts 2024
Svar fra bin den 14. mar. 2024
Dear GuestThank you for your kind review.We appreciate your valued business.be well

4/10 Dårligt

Matthew

Synes godt om: Rengøring
Overnattede 1 nat i marts 2024
Svar fra bin den 14. mar. 2024
Dear GuestThank you for your valued review.We apologize for the shortfall in service and please be assured that we will rectify all issues positivelythank you

8/10 Udmærket

Jaclyn

Overnattede 1 nat i marts 2024
Svar fra bin den 13. mar. 2024
Dear GuestThank you for your kind review. We appreciate and thank you for your valued patronagebe well

2/10 Forfærdeligt

JUAN DIEGO

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
DONT TRUST THE ROOM PICTURES My recent stay at The Westin Harbour Castle, Toronto was a complete disappointment. What was advertised as a luxurious, modern room turned out to be a blast from the past, reminiscent of the 1980s. The stark contrast between the glossy, airbrushed images on their website and the reality of the room I stayed in is downright deceitful. Upon arrival, I immediately noticed the outdated decor and furnishings. The room felt like a relic, with worn-out carpeting and faded wallpaper. It was a far cry from the sleek, contemporary design depicted online. Adding insult to injury, the temperature inside the room was unbearable. Despite adjusting the thermostat multiple times, the air conditioning unit failed to provide any relief. I spent a restless night tossing and turning in the stifling heat, unable to achieve a comfortable temperature. But perhaps the most egregious offence was the blatant misrepresentation of the accommodations. The photos on the hotel's website portrayed spacious, elegantly appointed rooms with modern amenities. In reality, what I received was a cramped, outdated space devoid of any semblance of luxury. It's evident that The westin prioritizes marketing gimmicks over providing a satisfactory guest experience. By luring customers in with false advertising, they betray the trust of unsuspecting travellers who expect honesty and transparency.
Svar fra FO Team den 11. mar. 2024
Thank you very much for your review - we are sorry to learn about your disappointment and sincerely apologize for the shortfall in service We appreciate your valued patronage.

4/10 Dårligt

brian

Rejste med partner
Synes godt om: Service og personale
Over rated, over priced, thin walls. Better off somewhere else.
Overnattede 4 nætter i marts 2024

10/10 Fremragende

Talia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Jennifer den 11. mar. 2024
We're so glad you enjoyed your stay with us!We look forward to hosting you again when your travels bring you back to the area.Be Well.

6/10 Okay

Mylene

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very expensive for the Hotel and Breakfast.
Overnattede 1 nat i marts 2024
Svar fra FO Team den 5. mar. 2024
Thank you for letting us know about this. Your feedback helps us do better.

10/10 Fremragende

Joanne, Edmonton

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff, close to amenities, very comfy beds
Overnattede 3 nætter i marts 2024
Svar fra FO Team den 5. mar. 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay

10/10 Fremragende

Lisa

Rejste med familie
The newly renovated room was gorgeous!
Overnattede 1 nat i marts 2024
Svar fra Jennifer den 8. mar. 2024
We're so glad you enjoyed your stay with us! We look forward to hosting you again soon.Thank you & Be Well.

10/10 Fremragende

Lisa

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra FO Team den 5. mar. 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay

10/10 Fremragende

Angela

A little too expensive, but a nice place
Overnattede 1 nat i marts 2024
Svar fra Jennifer den 2. mar. 2024
Dear Angela,We're happy to hear you enjoyed your stay with us!We hope to welcome you back soon.In the meantime, stay well.

6/10 Okay

Nga

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The hotel is nice and the was staff-friendly. I didn't like Valet parking since I was there for work. Every time I needed to grab equipment or load/unload equipment I had to call valet to go get it. The two nights I stayed it was noisy with teenagers laughing and running around the hallways
Overnattede 2 nætter i februar 2024
Svar fra bin den 28. feb. 2024
Dear GuestThank you for your review. We are sorry to hear about the challenges with parking and the noise disturbance that you encountered. We will address both situations accordingly. Thank you for your valued patronageBe well

10/10 Fremragende

Tara

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a mother-daughter trip to Toronto for a concert at the Scotiabank arena and we absolutely fell in love with this hotel. Everything about it - the pool, hot tub, cleanliness, friendly and welcoming staff, proximity to the concert venue. Upon checkout we met with Concierge Oliver and had a great conversation. Thanks to Oliver, we have decided to book back again in August for two nights for another concert (and cancel our previous reservation for elsewhere). This hotel was the best experience and we cannot wait to come back.
Overnattede 1 nat i februar 2024
Svar fra bin den 28. feb. 2024
Dear GuestThank you for your kind review. We appreciate your valued and continued patronagebe well

8/10 Udmærket

Olievia

Overnattede 4 nætter i februar 2024
Svar fra FO Team den 20. mar. 2024
Thank you for letting us know about your experience. Your feedback helps us do better.

10/10 Fremragende

Li

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra bin den 28. feb. 2024
Dear GuestThank you for your kind review. We appreciate your valued and continued patronagebe well

10/10 Fremragende

Safyha

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is ideally located in an area close enough to the subway and streetcars, with a 24/7 convenient store right across the street. Room was as advertised, and the front desk was very professional and friendly. My do not disturb sign was not respected, however that was a minor detail in an overall great experience.
Overnattede 4 nætter i februar 2024
Svar fra GENERAL MANAGER den 27. feb. 2024
Dear Safyha, Thank you for choosing to stay at The Westin Harbour Castle, Toronto. With our prime waterfront location, we offer travelers an ideal escape to explore the best of downtown, from Rogers Centre to the CN Tower and Ripley's Aquarium. We are pleased to know how much you loved our well-appointed guestrooms and attentive service. We hope we will be the first hotel you think of on future trips to the area.Be Well,Mirza Zafar,Director of Food and Beverage

10/10 Fremragende

Nana Gyamera

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Miguel V. den 28. feb. 2024
Thank you very much for your review. We hope to see you again soon at The Westin Harbour Castle!

10/10 Fremragende

Jerome

Overnattede 1 nat i februar 2024
Svar fra FO Team den 27. feb. 2024
Thank you for your review and for choosing our hotel.

8/10 Udmærket

Rod

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We didn’t get daily cleaning service Only once during our five day stay
Overnattede 5 nætter i februar 2024
Svar fra Miguel V. den 25. feb. 2024
Hello Rod, Thank you very much for your review. We apologize for not doing the Daily Cleaning of your room. If you are willing to give us another chance, we hope to see you again soon at The Westin Harbour Castle. Have a great rest of your day!

10/10 Fremragende

Karen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff were very helpful from start to finish.
Overnattede 1 nat i februar 2024
Svar fra Miguel V. den 25. feb. 2024
Hello Karen, Thank you very much for your review. We hope to see you again soon at The Westin Harbour Castle. Have a great rest of your day!

8/10 Udmærket

Claudia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The property is beautiful, clean , safe and walking distance to major attractions. But it was under construction so it was a bit loud in n our room plus a few things were not working but I would give it another chance again.
Svar fra Miguel V. den 25. feb. 2024
Hello Claudia,Thank you very much for your email. We hope to see you again soon at The Westin Harbour Castle. Have a great day!

10/10 Fremragende

Enrico

Overnattede 1 nat i februar 2024
Svar fra FO Team den 20. mar. 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay

10/10 Fremragende

Angela

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to take kids. Wonderful pool and hot tub. Half of the hotel is being renovated but we didn’t notice. Great rooms with awesome views. The staff was also great. Walkable attractions to hockey hall of fame, aquarium and Roger’s Centre. Would definitely stay here again.
Overnattede 3 nætter i februar 2024
Svar fra Miguel V. den 24. feb. 2024
Hello Angela, Thank you very much for your review. We hope to see you again soon at The Westin Harbour Castle. Have a great day!

8/10 Udmærket

Amanda

Overnattede 1 nat i februar 2024
Svar fra FO Team den 22. feb. 2024
Thank you for your review and for choosing our hotel.

10/10 Fremragende

Tracy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful room, beautiful hotel, clean, elegant, auper friendly staff
Overnattede 1 nat i februar 2024
Svar fra Miguel V. den 20. feb. 2024
Hello Tracy, Thank you for your review. We really appreciate it. Please have a great rest of your day!

10/10 Fremragende

Curtis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra FO Team den 21. feb. 2024
Thank you for your review and for choosing our hotel.

10/10 Fremragende

Alba

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We had a beautiful room with a great view. The bed was very comfortable.
Overnattede 1 nat i februar 2024
Svar fra GENERAL MANAGER den 20. feb. 2024
Dear Alba, Thank you for evaluating your stay at The Westin Harbour Castle, Toronto. We are glad you were able to sleep well in our award-winning Heavenly Bed and awake, refreshed, and ready to experience all that our area has to offer. We appreciate your patronage and look forward to welcoming you back soon for another revitalizing visit.Be Well,Mirza ZafarDirector of Food and Beverage

4/10 Dårligt

kevin

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Perhaps the dirtiest hotel I have ever stayed at. Garbage in the elevators and hallways for the the whole stay
Overnattede 1 nat i februar 2024
Svar fra GENERAL MANAGER den 21. feb. 2024
Dear Kevin, Thank you for staying with us during your time in Toronto. We take the cleanliness of our hotel seriously, so we sincerely apologize for any oversights you experienced during your visit. Your feedback has been shared with our associates, and we have taken proper action to guarantee this is not repeated. We encourage you to give us another chance so we can show you the enriching hospitality you deserve.Be Well,Mirza Zafar,Director of Food and Beverage

6/10 Okay

John

Rejste med partner
Synes godt om: Service og personale, faciliteter
Elevator issues. Very inconvenient. Staff was awesome.
Overnattede 2 nætter i februar 2024
Svar fra Miguel V. den 19. feb. 2024
Hello John, We do apologize for the inconvenience with the elevators. Today we have failed you. We hope that you can give us another chance soon. Have a good night

6/10 Okay

Jessica

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
We booked a room with two queen beds, but when we arrived they told us they didn’t have anymore left. They offered us a room with a king bed and a roll-away bed - not ideal but we were understanding. The biggest issue was the elevators. We were in the north tower on a very busy long weekend… there are 4 elevators that service the north tower, however 2 of them were not working. We were on the 27th floor with a child, so the stairs weren’t an option for us. Anyways, people were waiting up to 40 minutes to simply get an elevator. Our son was really looking forward to using the pool, but that time was cut way short due to the elevator issue. For the price, we will not be returning.
Overnattede 1 nat i februar 2024
Svar fra FO Team den 18. feb. 2024
Thank you very much for your review - we are sorry to learn about your disappointment and sincerely apologize for the shortfall in service

10/10 Fremragende

maurice

Rejste med familie
Very close to event. Great hotel
Overnattede 1 nat i februar 2024
Svar fra FO Team den 18. feb. 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay

10/10 Fremragende

Julie-Anne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Miguel V. den 20. feb. 2024
Hello Juli-Anne, Thank you for your review. We hope to see you again soon at The Westin Harbour Castle. Have a great day!

10/10 Fremragende

Norm

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love being by the lake
Overnattede 1 nat i februar 2024
Svar fra FO Team den 18. feb. 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay