Disappointing stay :-(
Opslået 30. maj 2023 på Hotels
We had a really disappointing stay. There was a loud noise from the street until 2 o'clock at night. The beds were enormously soft, and you are laying in a "cleft" in the middle of the mattress. In addition, our fridge didn't work, the boxes with earplugs and shower cap were empty and the keycard didn't work in the first place.
The breakfast was OK and the staff OK helpful.
Kommentar fra Hotelledelsen
28. jun. 2023 af Mavis, Hotelledelsen
Dear Morten,Thank you for your honest review. We take your feedback seriously, because we believe it helps us to serve you better. We are deeply sorry to hear that we fell short of your expectations this time. Our goal is to make each and every one of our guests feel welcome and comfortable. We hope you give us another chance to give you a more pleasant experience. Thank you once again for sharing about your stay.Best regards,MavisFront desk