4/10
Were to begin...Our stay at Casa Kuaa was not what any vacationer would expect. The service at check in was rushed and not friendly. Although we were helped to our room with a gorgeous view, welcome staff did not give us our welcome bracelets, or tell us about the bar/ cafe or how to use the remotes for the AC. The first night the electricity and plumbing went out from about 2:20am to 2:20pm, a total of 12 hours in extreme humidity and heat. Staff did not ask anyone how they were doing, or offer water or ice or even tell guests about what was going on or what was being worked on. I was so thankful to have access to two pools and of course the beach and a friendly staff at the cafe/bar. On our last night there, the electricity and plumbing did go out again, but for only 30 minutes. Again, no communication from hotel staff. On both occasions, I did notice that the surrounding hotels DID have power. The day before we left we did make a request to reserve a taxi back to Oaxaca City and staff failed to reserve the taxi for us. Overall, Casa Kuaa has terrible service, terrible communication, fantastic views and beaches and a very friendly cafe/ bar staff. Think twice before you make your reservation.
Julio
Overnattede 4 nætter i juli 2025
