Bedømmelser baseret på 991 verificerede anmeldelser
4,2 Rengøring på værelset
4,2 Service og personale
3,7 Værelsets komfort
3,8 Hotellets tilstand
Anmeldelser verificeret af Expedia
af en verificeret rejsende
Run down and overpriced
Opslået 8. jan. 2023 på HotelsThere is not much great to say about this hotel apart from the location. Although the hotel has a charming look and exterior, the rooms are tired, sad looking and using the absolute most cheap interior and furniture. The walls seemed to be built from cardboard, which kept us up most of the night. Our room had an air conditioner/heater installed that went off with 30 minute intervals all night. Every time it went off it sounded like an aircraft took off in our room.
The staff seemed uninterested - no help with luggage and we were not even asked if we enjoyed our stay. No breakfast service either.
This hotel is definitely not worth it.
Kommentar fra Hotelledelsen
9. jan. 2023 af Hotel Milo Santa Barbara, Hotelledelsen
Hello Andres. Thank you for taking the time to provide us a valuable feedback. I would sincerely like to apologize for the lack of room condition. Your experience will be shared with the rest of the team as it is a great learning tool. Once again thank you and have a great week.
af en verificeret rejsende fra van nuys
Opslået 17. apr. 2024
Ok so
I was not impressed by the place !
Yes the location is nice its right infront of ocean. But we got a lil room tucked away in the back corner . For the price I pay I was expecting a better room with a better view !!
And the the other issue was the parking . They should have self serve parking for costumers !! Come on valet parking for everyone?!.you should have a choice . I will definitely check out other places next time.
Kommentar fra Hotelledelsen
17. apr. 2024 af Customer Service, Hotelledelsen
Ed, it sounds like your expectations weren't entirely met during your stay. While our proximity to the ocean is well-loved, we understand that room preference can greatly impact your experience. We're sorry to hear the parking options didn't match your needs, we aim to offer valet for ease and convenience. We appreciate your feedback, it helps us enhance our services and each guest's experience. It's our hope you will reconsider giving us another opportunity.
af en verificeret rejsende
Opslået 17. apr. 2024
More of a motel than a hotel. No elevator. Carried our luggage up outside stairs. Poor lighting especially in the bathroom vanity area.
Kommentar fra Hotelledelsen
17. apr. 2024 af Customer Service, Hotelledelsen
William, we appreciate your feedback. While our property carries a unique, rustic charm, we understand that certain aspects may not have been to your taste, including the absence of an elevator. The lighting concern you mentioned is also noted. We will definitely consider it for future improvements. We hope to get another chance to serve you better in the future.
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Opslået 15. apr. 2024
I was at five hotels down the coast of California and this was my least favorite. Although the staff is very nice the room they gave me was tiny and the bathroom shower was like a narrow tube you could barely get into. Desperately needed upgrading and an old armoire right in front of the only window. Thank goodness they had one other room which was Slightly better and the manager was very nice about moving me just a couple rooms over. There is not a whole lot to do in Santa Barbara but they did have a pier right across the street to stroll around and some good restaurants nearby. I didn’t know that it was $35 a day for valet parking even though they have a parking lot that could fit all the cars right on the property but I have to say the valets were extremely nice and very helpful telling me how to get around and bring my suitcase upstairs. I’m guessing some other rooms were nicer But at $300 a night my room definitely didn’t seem worth it.
Kommentar fra Hotelledelsen
15. apr. 2024 af Customer Service, Hotelledelsen
Allison, thank you for your feedback and for mentioning the kindness of our team members. We regret to hear that your initial room did not meet your expectations and appreciate your understanding as we arranged a different accommodation. We're sorry if the bathroom shower in your original room and valet parking fee caused any inconvenience. It's also great to hear that you found some enjoyment in the nearby restaurants and pier. We strive to provide a good value for all our guests and take your insights seriously. We're already looking into improvements based on your comments.
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Opslået 15. apr. 2024
There was a sewage unclogging truck that turned on the pump for more than 30 minutes with a terrible noise. It was a terrible awakening and I couldn't sleep anymore. It was the mistake of booking two days when I needed a single day, but I already canceled and asked for a refund.
af en verificeret rejsende
Opslået 15. apr. 2024
Great location
Kommentar fra Hotelledelsen
15. apr. 2024 af Customer Service, Hotelledelsen
Salvador, we're delighted you appreciated the prime position of Hotel Milo Santa Barbara. We believe our location truly adds a unique touch to our guest's stay. We'd be thrilled to welcome you back on your next visit!
af en verificeret rejsende
Opslået 15. apr. 2024
It was quite and clean
Kommentar fra Hotelledelsen
15. apr. 2024 af Customer Service, Hotelledelsen
Shari, thank you for sharing your experience at Hotel Milo Santa Barbara. We're delighted to hear your stay was serene and spotless. It's always wonderful to know we've met a guest's expectations. We look forward to welcoming you back in the future.
af en verificeret rejsende
Opslået 14. apr. 2024
Kommentar fra Hotelledelsen
15. apr. 2024 af Customer Service, Hotelledelsen
Gustavo, thank you for taking the time to give Hotel Milo Santa Barbara a perfect score. We are thrilled to learn that you had a stellar experience. Your favorable rating makes a significant impact on our team. We eagerly await the opportunity to welcome you back in the near future.
af en verificeret rejsende
Opslået 14. apr. 2024
Great spot and great staff.
Kommentar fra Hotelledelsen
14. apr. 2024 af Customer Service, Hotelledelsen
We appreciate your lovely rating, Suzanne!The satisfaction of our guests is important to us so we can't wait to see you back again at Hotel Milo Santa Barbara soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!
af en verificeret rejsende
Opslået 13. apr. 2024
Great location, clean rooms, comfortable beds! Rooms were kind of dated and could use a little tlc.
Kommentar fra Hotelledelsen
14. apr. 2024 af Customer Service, Hotelledelsen
Susan, thank you for your insightful comments about Hotel Milo Santa Barbara. We're ecstatic to hear that our prime location and clean, comfortable accommodations served you well. Your feedback regarding the rooms' decor has been noted and rest assured, we are committed to continual improvement. We hope to welcome you back soon for an even more satisfying stay.
