Opslået 17. mar. 2024
The fact that the restaurants were closed and they threw a fit about us having outside food, we had a hockey tournament and had late games, it was horrible they came to tell us we could not eat outside food. Then they denied us late check out
Kommentar fra Hotelledelsen
20. mar. 2024 af ES Milpitas , Hotelledelsen
We are very sorry to hear that you were not pleased with your stay due to the policy of having no outdoor food or beverages in our atrium area. We try our best to accommodate all guest requests for late checkout and we apologize if this was not available to you. I can assure you that we will forward your comments to upper management. Thank you again for providing feedback. We hope to have another opportunity to welcome you back for a much more pleasant stay.