Bedømmelser baseret på 993 verificerede anmeldelser
4,4 Rengøring på værelset
4,3 Service og personale
4,3 Værelsets komfort
4,2 Hotellets tilstand
Anmeldelser verificeret af Expedia
af en verificeret rejsende
Opslået 16. apr. 2024
Hermoso lugar, playa y piscina compiten por atraerte. Hay algo que quiero reconocer y resaltar: La comida no solo era buena, era fresca y sin preservantes. Yo llevo tiempo con problemas con los sulfitos y en esos días nada me hiso daño y regrecé a mi casa muy bien de salud.
Kommentar fra Hotelledelsen
17. apr. 2024 af Nathaniel Verneaux, Hotelledelsen
Estimado Sr. Rojas,En primer lugar, deseamos hacerle saber que su opinión tiene un gran valor para nosotros, es por ello, que nos sentimos sumamente orgullosos y satisfechos por haberles dejado un grato recuerdo. Apreciamos especialmente sus comentarios positivos sobre la calidad de nuestro servicio y nuestro personal¡Gracias por compartir tu experiencia, Guillermo José! Nos alegra mucho saber que disfrutaste de nuestro hermoso lugar y que pudiste disfrutar de la comida sin preocupaciones. Valoramos tus comentarios sobre la frescura de los alimentos y estamos felices de haber contribuido positivamente a tu salud durante tu estancia. Esperamos poder recibirte nuevamente en el futuro. ¡Gracias por elegirnos y por tu lindo comentario!Esperamos poder recibirles nuevamente en una próxima ocasión en Bahía Príncipe Grand El Portillo y poder tener la oportunidad de seguir brindándoles las más memorables vacaciones.Cordialmente,Nathaniel VerneauxGuest Relations Department - Bahía Principe Grand El Portillo
af en verificeret rejsende
Opslået 4. apr. 2024
le spa excellent
Kommentar fra Hotelledelsen
5. apr. 2024 af Nathaniel Verneaux, Hotelledelsen
Chère Mme. NancyNous vous remercions de nous avoir fait part de votre avis ! Nous sommes très heureux d'apprendre que vous avez apprécié votre expérience dans notre spa. Votre satisfaction est notre priorité et nous nous efforçons de vous offrir des services exceptionnels pour que vous passiez un séjour inoubliable. Vous êtes toujours le bienvenu pour profiter de nos services de spa à l'avenir et nous nous réjouissons de vous revoir bientôt dans notre établissement !Salutations distinguées,Nataniel Verneaux Relations avec le service clientèle - Bahia Principe Grand El Portillo
af en verificeret rejsende
Opslået 2. apr. 2024
Evrethink
Kommentar fra Hotelledelsen
5. apr. 2024 af Nathaniel Verneaux, Hotelledelsen
Thank you for your review, Andrea!We are so happy to hear that your stay was amazing and that you enjoyed all that our resort has to offer. Your satisfaction is our greatest reward and motivates us to continue to provide memorable experiences for our guests. We look forward to welcoming you back in the future for another wonderful stay. If you need anything else, please do not hesitate to contact us.Best regardsNataniel Verneaux Customer Service Relations - Bahia Principe Grand El Portillo
af en verificeret rejsende
Opslået 1. apr. 2024
Kommentar fra Hotelledelsen
5. apr. 2024 af Nathaniel Verneaux, Hotelledelsen
Thank you for your review, Johanna!We are so happy to hear that your stay was amazing and that you enjoyed all that our resort has to offer. Your satisfaction is our greatest reward and motivates us to continue to provide memorable experiences for our guests. We look forward to welcoming you back in the future for another wonderful stay. If you need anything else, please do not hesitate to contact us.Best regardsNataniel Verneaux Customer Service Relations - Bahia Principe Grand El Portillo
af en verificeret rejsende
Opslået 18. mar. 2024
Très belle plage personnel sympathique
Kommentar fra Hotelledelsen
24. mar. 2024 af Nathaniel Verneaux, Hotelledelsen
Chere Mme. Fabienne. Quel plaisir de lire vos commentaires positifs sur votre séjour dans notre hôtel ! Nous sommes extrêmement heureux d'apprendre que vous avez vécu une expérience extraordinaire grâce à notre incroyable équipe dans tous les domaines du complexe. Nous nous efforçons de fournir un service exceptionnel et de faire en sorte que chacun de nos clients se sente comme chez lui, et nous sommes heureux d'apprendre que nous avons pu dépasser vos attentes.Nous apprécions grandement vos paroles aimables et la reconnaissance de notre travail acharné. Nous continuerons à nous efforcer de rester sur la voie du succès et d'offrir des expériences inoubliables à nos hôtes.Nous nous réjouissons de vous accueillir à nouveau à l'avenir pour un séjour tout aussi fantastique.Merci beaucoup et bonne journée ! Salutations distinguées,Nathaniel VerneauxDépartement des relations avec les clients - Bahia Principe El Grand El Portillo
af en verificeret rejsende
Opslået 15. mar. 2024
Amazing beach, hospitable staff, lots of fun, accommodated little kids well
Kommentar fra Hotelledelsen
24. mar. 2024 af Nathaniel Verneaux, Hotelledelsen
Dear Mrs. Ambrose, How wonderful to read your positive comments about your stay at our hotel! We are extremely pleased to hear that you enjoyed an amazing experience thanks to our incredible team in all areas of the resort. We strive to provide exceptional service and make each of our guests feel at home, and we are happy to hear that we were able to exceed your expectations.It's great to hear that you found fun and entertainment for the whole family, from the little ones to adults of all ages. We pride ourselves on offering a wide range of activities and services to ensure there is something for everyone.We greatly appreciate your kind words and recognition of our hard work. We will continue to strive to stay on the path of success and provide unforgettable experiences for our guests.We look forward to welcoming you back in the future for another equally fantastic stay.Thank you very much and have a wonderful day!Best regards,Nathaniel VerneauxGuest Relations Department - Bahia Principe El Grand El Portillo
af en verificeret rejsende fra Staten Island
Opslået 7. mar. 2024
Kommentar fra Hotelledelsen
30. mar. 2024 af Nathaniel Verneaux, Hotelledelsen
Dear Mrs. Larissa,Receive a cordial greeting from the entire team that is part of Bahia Principe Grand El Portillo.Thank you very much for your comments. We regret not having met your expectations. Please accept our most sincere apologies for any inconvenience experienced during your stay in our facilities.Best regards,Nathaniel VerneauxCustomer Relations Department - Bahia Principe Grand El Portillo
af en verificeret rejsende
Opslået 20. feb. 2024
Its a very nice place and the staff was great everywhere (front desk, bar, other restaurants and cleaning ladies) with the exception of the main buffet. Even with us tipping they did not want to get us water to drink or help in any way. the only other complaint was the water sports. They are sub contracted and they do NOT want to let you do anything especially the mini catamaran. the list of complaints 1. its too windy 2. its not windy enough 2. not today or tomorrow. It was very frustrating because it all boiled down to they did not want to work. Other than that this hotel was great. It was clean and with lots of good things to do. It was February so the pool was cold though. The Hotel activities booking desk also had great people and were priced really good.
I do recommend this place.
Kommentar fra Hotelledelsen
21. feb. 2024 af Nathaniel Verneaux, Hotelledelsen
Dear Mr. Brandon,Thank you for your comments about our hotel. We are delighted that you enjoyed the privileged location of our resort on the Samana peninsula. However, we regret that you found our a la carte restaurants mediocre and that your room was noisy due to the lack of soundproofing in the hallway. We will take your comments into account to improve our services.We are pleased to know that you enjoyed the quality and variety of our buffets, as well as the friendliness of our staff. We understand that the distance from the rooms to the beach can be an inconvenience for some guests. Indeed, a car is necessary to reach Las Terrenas.We take note of your comments and constantly strive to improve our offerings to provide our guests with a memorable experience. We look forward to welcoming you again in the future. Thank you again for your valuable comments.Yours sincerely, Nathaniel Verneaux Guest Relations Department - Bahia Principe Grand El Portillo
af en verificeret rejsende
Opslået 15. feb. 2024
Super safe feeling family friendly place , staff were very accommodating and fun
Kommentar fra Hotelledelsen
21. feb. 2024 af Nathaniel Verneaux, Hotelledelsen
Dear Ms. Danney,Thank you for your comments about our hotel. We are delighted that you enjoyed the privileged location of our resort on the Samana peninsula. However, we regret that you found our a la carte restaurants mediocre and that your room was noisy due to the lack of soundproofing in the hallway. We will take your comments into account to improve our services.We are pleased to know that you enjoyed the quality and variety of our buffets, as well as the friendliness of our staff. We understand that the distance from the rooms to the beach can be an inconvenience for some guests. Indeed, a car is necessary to reach Las Terrenas.We take note of your comments and constantly strive to improve our offerings to provide our guests with a memorable experience. We look forward to welcoming you again in the future. Thank you again for your valuable comments.Yours sincerely, Nathaniel Verneaux Guest Relations Department - Bahia Principe Grand El Portillo
af en verificeret rejsende
Opslået 19. jan. 2024
Lo que no me gustó nada es la poca coordinación en los horarios de la animación sobre todo en la tarde y noche. Cómo ejemplo, como es posible hacer un aerobic a las 3 de la tarde y a pleno sol cuando los clientes terminan de comer entre la 1'30 y las 2'30 o las 3. Por la noche en los espectáculos una descoordinación total de horarios y emplazamiento. Este comentario no afecta al personal de animación, si a la mala organización. Revisen esto por favor.
Kommentar fra Hotelledelsen
3. feb. 2024 af Nathaniel Verneaux, Hotelledelsen
Estimado Sr. Juan,En nombre de todo el equipo de Bahia Principe Grand El Portillo, me gustaría expresar nuestras más sinceras disculpas por cualquier inconveniente que haya experimentado durante su estancia con nosotros.Nuestro principal objetivo es proporcionar a nuestros huéspedes experiencias memorables y sin contratiempos, y lamento profundamente que no hayamos cumplido completamente con sus expectativas durante su tiempo en nuestro resort.Nos tomamos muy en serio cada comentario que recibimos, ya que nos brinda la oportunidad de identificar áreas de mejora y tomar medidas correctivas necesarias para garantizar que futuros huéspedes disfruten de una estadía excepcional.Por favor, sepa que valoramos su retroalimentación y la oportunidad de corregir cualquier problema que haya enfrentado. Si hay algo específico que desee compartir con nosotros para que podamos abordarlo de manera efectiva, no dude en comunicarse con nuestro equipo de atención al cliente.Esperamos sinceramente tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle la calidad de servicio por la que somos conocidos.Atentamente,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo
